Hotel - Mercure Cairo Le Sphinx Hotel
Mercure Hotel Mercure Hotel

Mercure Cairo Le Sphinx Hotel

4.0/5 2,356 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 7AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Outdoor playground for children
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Ramses. Impressive meeting room suitable for various functions. Internet, AV equipment available including projector, screen, video and data projector. Other services provided externally including audio equipment and interpreting. 18 m x 17 mAhmosis. Natural light, Internet, suitable for various functions. Audiovisual equipment available, projector, screen, video and data projector. Other services provided externally including audio equipment and interpreting. 18 m long x 14 m wideLe Sphinx. Executive board room fitted with wide LCD screen, laptop connetion, high speed broadband internet, natural daylight

Mercure Cairo Le Sphinx Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LE SPHINX 26 m2 2 m 0 0 14 0 14
AHMOSIS 230 m2 2 m 150 50 80 120 80
RAMSES 248 m2 5 m 250 60 120 180 150
PYRAMIDS CAFE 442 m2 0 m 0 0 0 0 150
GARDEN AREA 620 m2 0 m 0 0 0 0 250
    • Audio and video equipment
    • Syndicate rooms
    • Slide projector
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

  • 280 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
3.5/5 AccorHotels Rating 1,135 reviews

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,356 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rodrigo Families - 06/08/2019 AccorHotels review
« I have collected point the whole year and they just don't know how to use them on check out. »

This hotel do not deserve Mercure's brand. I am a Le Club Platinum member and took my whole family there, just because of it. I am talking about 12 people, who have paid for their services. I have been collecting points the whole to pay my accommodation and extras. I read all policies of my accommodation and double check on check in that I could use my points for extras on Check. This was the end of a long trip in Europe, and since I did not have more money left, I had dinner every night at the hotel. The people in the lobby were were so unprepared, they did not know how to do anything. I waited for 1 hour and had to pay with my credit card, because otherwise, I would miss my plane. Not to mention that on check in they charged me 35 dollars for each room ( I reserved my dad's room as well ), and I have a receipt the amount balance to pay in the Hotel was 0,00. I did not argue on check in because I was so so tired, that wouldn't be worth it. The rooms smells cigarettes so bad, but I know that happened everywhere in Egypt. Despite of that, we had a great time in Egypt, we loved it. And the views form the hotel are breathtaking. I am so sad that happened though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo P., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Mohamed D. Families - 03/08/2019 AccorHotels review
« My family trip to Cairo »

I didn’t feel the warm hospitality from the hotel staff , reception ,restaurant. Only the room cleaner was good .the hotel as the building need to have a proper maintenance it’s looks very old and I has a water leak from the bathroom ceiling and no one notice it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed E., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Gérard C. A. A. S. Families - 30/07/2019 AccorHotels review
« Wonderful location... Service and maintenance bad »

We know this hotel for many years.. Location, kindness are very fine. But.... Room restaurant are not clean, too many useless lazy staff...My wife is Egyptian and we want Egypt to show a better image to the foreigners. The museum the pyramids the Sphinx deserve better service.. Please do it.!

M O. Couples - 22/07/2019 AccorHotels review
« Fantastic »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mahmood O., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Haitham Y. Families - 22/07/2019 AccorHotels review
« Doctors »

It was not good stay at all beginning with the receptionist Omnia , the accour responsible she was helpful , but the kids area is closed the night shift guy at the pool is not helpful , there was no bill man to carry the luggage, my worse experience ever and could be the last one at mercure sphinxs , the toilets not clean , the breakfast tables also ,, i even post that with pictures at trip advisor site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haitham y., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Family - 21/07/2019 TripAdvisor review
« my thoughts »

The breakfast selection was not suitable in any way for western tastes and the pizza from the italian restaurant was not good. The room did not feel very clean and you had to put all your strength in to making sure the door closed properly. The shops in the foyer were the best part about the hotel and the fact they had somewhere to change money. Security at the hotel is high with several checkpoints .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all very sorry for the delay in answering to your kind message. Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Ahmed E. Families - 19/07/2019 AccorHotels review
« Extremely rude and vomit inducing »

Disgraceful for a so called highly rated hotel the way I was treated was utterly rude there was a complete lack of respect and the food I could have picked up a burger off the floor that gas been trampled that was safer and tastier and not to get started on the hygiene of the rooms I don't think they know what a vacuum I could have caught a disease saying in that room avoid this hotel at all costs would never recommend even to my worst enemy

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Jake B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Nabile A. Business - 19/07/2019 AccorHotels review
« A very old hotel... »

The hotel was nothing like Mercure standards, no WiFi, basic customer service, unclean common areas and one of the worst breakfast ever....

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Nabile A., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Mohamed Families - 16/07/2019 AccorHotels review
« Nice Location, Very Good Rooms »

The rooms were clean and looks great, the view was excellent looking the pyramids, Service was great. The only issue was in the breakfast which was below my expectations for a 5 star hotel. The restaurant staff kept handling food with their bare hands and the food variety was not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Munyak2017 Solo - 09/07/2019 AccorHotels review
« Not fit to be a Mercure »

I have traveled the world and stayed in a lot of Mercure hotels around the world and to stay that I was disappointed would be an understatement. The concierge and the housekeeping staff were the only friendly staff. The check-in staff, restaurant staff, patisserie staff and the Mercure Cafe were all very rude - I am sure noone told them how to look after your customers/clients. When I checked in I was told I had to pay everything for cash and no card - to my surprise on my departure, I had to pay 220 EGP when I had already paid for whatever I had been charged for - just feels like dishonesty to me. When I made my booking the Accor website said a 10% deposit had been taken to my surprise I was still charged the full amount. I have been travelling and I have not had a chance to look at my accounts. I bought a Sakkara Gold beer from the patisserie and I tried to sit outside on the lawn near the pool and I was chased away by the poolside barman as he told me this was not something that he served - really was the pool in a different hotel or a different entity - I was left speechless. When I walked into my room on Friday 21st June, there was a drink straw on the floor by the entrance of my room and when I left on 1st July, the straw was still there - it could be that the vacuum cleaners have no suction - it would be reasonable to conclude no vacuuming was done. As a result there were a number of days were I just left the "Do Not Disturb" sign on my door as I clearly did not see any difference after the cleaning. The days that I stayed in and wanted to have the buffet in the restaurant, the youngman twice said this to me "It is very expensive here go to the patisserie or the Mercure Cafe" - you can interpret this in two ways - either he thought I could not afford it or he was not interested in serving me or have me in the restaurant - I was left speechless. On Thursday, 27th June after being told in the restaurant that it was too expensive, I went to the Mercure Cafe - I told the gentleman serving me that I also wanted to watch football and he pulled a small table and chair behind a big group of locals who were clearly not interested in watching the football and they kept getting up blocking my view. I complained several times to the waiter but nothing was done. It was when I wanted to leave the waiter asked some locals who were smoking shesha at the other TV - It was just a bad experience. I went to the disco on Thursday, 27th June - the place was empty but the guy in charge said I have to sit by the bar away from the dance floor but the place was empty. I asked the guy why and he said he had bookings from the locals and he had reserved all the seats and tables on and around the dance for them. I was shocked - I walked out expressing my displeasure. In this day and age, there was no wifi in my room. I asked and I was kindly told that when I wanted wifi I had to come to the lobby. As the African nations competition was going on there were a lot of people in the lobby all coming for the wifi - it was so crowded and very noisy. The people in the lobby had every right to be there and they were free to make as much noise as they liked - I had no issue with them. The issue was that the hotel did not provide wifi in the rooms and inconvenienced a lot of people. One of my countrymen, checked out and moved to the Kampski as he could not handle the ineptitude, unfriendliness and the lack of wifi in his room. I stuck it out as I wanted something out of the city as I live in a big city. It was a big mistake. I should have just have left at the same time - my holiday was spoilt. I can safely say this is the worst four star hotel I have ever stayed at. If it had said it was a one star or no star then I would have been okay with it - the expectation that was set when I booked was not met. I would certainly not recommend it to anyone looking for a four star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Munyaradzi K., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Stephen G. Business - 22/06/2019 AccorHotels review
« Location good, hotel tired, security rude »

Nice setting, privilege rooms worth extra, food average. Younger male staff pester single females. It's bad. I would not recommend for single girls, I seen first hand how they get abused.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen G., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Ramy Couples - 11/06/2019 AccorHotels review
« Nice day »

The health club was only 15 min which is very bad and not enough, the food was fine but not the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ramy g., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, g. Hassan General Manager Mercure Cairo LE Sphinx

Andrea C. Friends - 04/06/2019 AccorHotels review
« Comfortable »

Staff did not smile a lot Bed was comfy Breakfast was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Catriona R. Friends - 19/05/2019 AccorHotels review
« Terrible service, not 5 star »

The hotel cancelled my reservation to try and charge more for our rooms. Coming from Australia I expect the standards to be much higher of a mercure hotel but this place was dirty, the food was disgusting and the service was slow. The pool area is nowhere near as nice as the website makes it out to be as with the rest of the hotel which is very outdated. Advertised as a 5 star hotel, should only be 3 stars. I feel like I've been ripped off. The staff just constantly tried to get more money out of you.

Oleksandr V. Business - 17/05/2019 AccorHotels review
« Good location for visiting Giza Pyramids and Sphinx »

Good hotel located far from the center of the Cairo and near to the Giza Pyramids and Sphinx.

Jeannie L. Friends - 02/05/2019 AccorHotels review
« Very bad service and facilities, different with what you booked »

We booked a privilege room with pyramid view. However we we get the room, it is a standard room. We asked to change the room but they said no other alternative room and push us to get it. After a few complaints they give us another room without pyramid view. I need to come down again, to complain again and finally to get a “partial view” room. When I get in, the mini bar is empty and no slipper. But this is what we have booked! It stated very clear the price is with free soft drink in mini bar and slipper. When we go down to complain again, they said they can only refill tomorrow. And for tomorrow, they only refill “1 person” which is 1 slipper. Also the room is very old and the electricity plug are failed. I paid for a premium room and service but looks like I am “bargaining” for this. What was it happened?

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. jeannie L., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Patrick Couples - 30/04/2019 AccorHotels review
« Not great, not bad either. »

The cleanliness, location, and view are very good. Horrible service, tasteless food, and very noisy on the down side.

Unsatisfied Couples - 29/04/2019 AccorHotels review
« Average with a side of scam »

Your service and cleaning staff were all amazing. The rooms were out dated compared to other hotels I have stayed at by your chain. The aircon was like a jet was in our room so we couldn’t put that on at night, the taps were old and leaked and our double bed was a twin(it was our honeymoon and was booked as a double). The taxi service that resides in your hotel and apparently rents that space is by far the worst service I have ever used. Besides paying already overinflated prices thinking well it’s part of the hotel so it will be safer and more reliable right? Oh no i was wrong. The driver did not drive us to the entrance of the pyramids and instead drove us to a small shop where we were asked how we wanted to get to the pyramids- camel or horse ( I had heard of this scam ) we demanded to be taken to the ticket office by the driver who was clearly not happy about it. He then tried to get money for parking out of us which we already told them where we were going when the price was agreed so we refused stating this. He then stole the money as the person handing tickets to us gave us our change. At the end of this crap experience the guy asked for a tip. We spoke with reception who were very helpful and the taxi service located in your hotel and while they “ rent “ a space in your hotel this is what your customers are being referred to. Maybe it was just our experience but I am sure this happens regularly to your customers. Probably something that needs to be looked into if you wish customers to have a safe and enjoyable experience. Definitely changed my opinion if your hotel chain that’s for sure

Anonymous Families - 26/04/2019 AccorHotels review
« Good View »

The hotel has a great view and the food was good. Two things that I didnt like was monotony of the menu during breakfast and also too much smoking in all areas. Think you should have designated smoking areas considering its a family hotel thus exposing children and other non smokers to second hand smoke which is also unhealthy. The carpets in the rooms were also dirty thus a thorough clean would be welcome every so often as they looked stained too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Irene N., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Anonymous Families - 19/04/2019 AccorHotels review
« Average »

For a hotel that carries the name Mercure, the expectation of its quality, regardless of where it is in the world, is the same. A Mercure in London or Sydney, should be the same as that in Cairo. It wasn’t. The hotel is old and run down, the rooms were noisy, the air conditioning temperature was stuck on full cold, the shower drain was blocked and the wifi in the room barely worked (we reset the router 12 times during a 1 night stay).

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Richard B., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates