WIFI/Internet Access- Choose between rooms or independent bungalows
- Fitness centre and basketball court
- Family-friendly facilities and Kids Club
- Western and local fare at Janggala restaurant
- WiFi in rooms and communal areas
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
-
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
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Services for children
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- Outdoor playground for children
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Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
- SURABAYA JUANDA
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Languages spoken at the hotel
- English
- Reception open 24 hours a day
- LATE CHECK-OUT UP TO 5PM
- Dry cleaning / Ironing
-
Boutiques/shopping
- Cash machine
- Currency exchange
- Porter
- Concierge
Hotel location
Jalan Ngagel 173-175
60246
SURABAYA
INDONESIA
- BUNGURSIH BUS STATION : BUNGURASIH STN
- BUNGURSIH BUS STATION. : BUNGURASIH STN
- SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying
- GUBENG At 3km / 1.87 miles
- PASAR TURI At 10km / 6.25 miles
GPS : -7.296002, 112.742909
Your meetings and events
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| BRAWIJAYA | 324 m2 | 7.5 m | 350 | 110 | 150 | 180 | 170 |
| BRAWIJAYA 1 | 96 m2 | 7.5 m | 100 | 30 | 30 | 50 | 30 |
| BRAWIJAYA 2 | 144 m2 | 7.5 m | 150 | 50 | 60 | 80 | 80 |
| BRAWIJAYA 3 | 84 m2 | 7.5 m | 100 | 30 | 50 | 50 | 30 |
| JAYABHAYA | 24 m2 | 3 m | 25 | 15 | 10 | 15 | 10 |
Our rooms
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Suite
Superior Room
A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, work area, satellite TV with pay movies and internet access, broadband connection, hair dryer, minibar, and garden view. Maximum 2 to 4 people. Up to 2 adults and 2 children.
- 144 rooms
- 18 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
Our restaurants and bars
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Dinning
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BAR
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BAR
Our guest reviews for Novotel Surabaya - Hotel & Suites
100% genuine reviews from our guests
Find out more
Dear Mr. Raldi, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Mr. Raldi, once again thank you very much for sharing your positive feedback. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in the near future.. Sincerely, Nurdiana Ika Sari
Dear Mr. Akmal D, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this review will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay and might have caused you the inconveniences. Your comments and suggestions would be paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
Dear Mr. Widyanto, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay; which we believe must have caused you inconveniences. Mr. Widyanto, it is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
Dear Mr. Raden Arland Kurniawan, Thank you very much for your loyalty toward Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable comments about your staying experience. It is always a pleasure to receive positive feedback. Yet, we also very sorry to learn that you have mosquito issue during the stay. Please accept our sincerest apology for all of your inconveniences. Your comments and suggestions are paramount for the Hotel that we very much appreciate. Rest assured, we have shared your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. It is our wish that you would continue to reserve the confidence for the Hotel. As such, please allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
Dear Ms. Grace, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. We are very sorry to learn that your staying experience did not meet your expectations; please allow me to express our sincerest apologies for issues on wifi connection, breakfast experience, and bed set up that we believe cause you much inconveniences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Once again, thank you very much for sharing your concerns. It is our wish that you would still reserve the confidence for the Hotel. As such, please allow us to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
Dear Mrs. Mulyani B, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback and we will share it with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincerest apology for all the issues that you experience during the stay and cause you inconvenience. Rest assured, corrective action plans as well as team briefing have been done to overcome the issues in the future. Thank you once again for sharing your experience. It is our wish that you still reserve the confidence for the Hotel. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
Dear Mr. Riza, Thank you very much for staying at Novotel Surabaya Hotel & Suites and for taking the time sharing your valuable experience with us. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services at all times. Yet, please accept our sincere apology for any issue that you experience during the stay, which we believe cause your inconvenience. Your comments and suggestions are paramount for the Hotel that we very much appreciate. It is our wish that you would continue to choose us as your most preferred Hotel in Surabaya. As such, we always look forward to welcoming you back to Novotel Surabaya Hotel & Suites with more pleasant staying experience in any other future opportunities. Sincerely, Nurdiana Ika Sari
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
