Hotel - Novotel Surabaya - Hotel & Suites
Novotel Hotel Novotel Hotel

Novotel Surabaya - Hotel & Suites Hotel

3.5/5 1,032 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Surabaya - Hotel & Suites Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAYABHAYA 24 m2 3 m 25 15 10 15 10
BRAWIJAYA 3 84 m2 7 m 100 30 50 50 30
BRAWIJAYA 1 96 m2 7 m 100 30 30 50 30
BRAWIJAYA 2 144 m2 7 m 150 50 60 80 80
BRAWIJAYA 324 m2 7 m 350 110 150 180 170
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating 3,480 reviews

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,032 reviews
Ranti D. L. Families - 10/10/2019 AccorHotels review
« Mrs Di L. »

The place was nice with the swimming pool. However, The room has mosquitoes and there’s no lift from the lobby to the room I stayed downstairs. Restaurant’s food is way too pricey. One simple black coffee ( not an espresso ) is Rp 45,000.00 which ridiculously expensive even for a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ranti d., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about mosquitos we are soon follow up and your comment about the price of cofffee is high expensive we will inform to our restaurant manager as a feedback for us on selling price. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

A. Families - 08/10/2019 AccorHotels review

Cleanliness, breakfast food, facilities, and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear nadjamuddin a., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

F. Business - 03/10/2019 AccorHotels review
« Good »

I think when i stay in there I feel good, Food have a good taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ahmad f., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Agus Business - 01/10/2019 AccorHotels review
« Need quality control »

Upon entering my room, there was a chocroach (i have the video if you would like to see). On 2nd day, my towel smells sweat & was not given shower gel. There were spots on the bed sheet & sheet cover. Am staying for 3 nights: sunday (in) to wednesday (out) please check my booking at traveloka.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.agus s., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Budie S. Business - 26/09/2019 AccorHotels review
« Just OK »

Just Ok but tends tobe not satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Budi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

Devy Solo - 25/09/2019 AccorHotels review
« Overall A Really Nice Stay »

I stayed for a night, in which I did not leave the hotel at all. Ordered food from room service and had the hotel breakfast. All was satisfactory. Bathroom is clean but towels can be of better quality. Overall, it's a really nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear devy c., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Setia K. B. Business - 24/09/2019 AccorHotels review
« a lot of fun »

quite fun and is a first experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr,setya B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nurlaili Business - 24/09/2019 AccorHotels review
« A good hotel »

Spacious room, beautiful view esp. the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr brian j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Arie S. Families - 24/09/2019 AccorHotels review
« Amazing!! »

The view and the services are all beyond great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Arie S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Siti M. Families - 22/09/2019 AccorHotels review
« Breakfast beside swimming pool »

10 star experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.siti h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

A. Families - 20/09/2019 AccorHotels review
« We had a great time in this beautyfull hotel »

We really loved the great garden and pool atmosphere. The hotel had a great staff. And a very nice breakfast and diner buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. a. andrea, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Silvia Families - 18/09/2019 AccorHotels review
« satisfied! »

i stayed there for 2n. my kids love this place. beautiful pools, foods also delicious n so many choices. the staffs also friendly. satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear silvia m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Asst Front Office Manager

Tw Solo - 15/09/2019 AccorHotels review
« A cozy and comfortable place to stay »

Staying in Novotel Surabaya gives me pleasant stay with a very good service and strategic place located in city center. The people work there are very nice and kind with a quick response to every request the customer made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyas w., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager

Indra S. F. Couples - 14/09/2019 AccorHotels review
« average »

average

Our hotel has responded to the review
Our hotel has responded to the review

Dear indra h., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timothy Gabriel Ast Front Office Manager

Deissy Y. H. Business - 13/09/2019 AccorHotels review
« Nice staying »

Teamwork from your staff is really help while during our workshop at your hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.d. dhadiati, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Mag Families - 12/09/2019 AccorHotels review
« unpleasant experience »

The room was full of cigarette smoke for the first 2 night of our stay, we requested for change of room, but it still quite reek with smell from cigarette smoke, we had our asthma attack on the first 2 nights and still feel unwell due to the smell on the rest of the night. We found hair on one of the fruit tart and overall breakfast not satisfactory. Toilet seat were horrible, first room the shower cubicle was smelly too. Last stay we did not feedback anything even though it's almost as horrible as this one, but this time the room triggered our asthma and cause us our health, hence the feedback now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.magdalena o., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again we do apologize for unexpected condition and we thank for all your input and surely we will share to our team to improvement all your highlight comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Agung P. Business - 11/09/2019 AccorHotels review
« Mr »

Room was oldfashioned, lots of mosquitoes, I had to deposit IDR 500k even the travel agent had paid all the expense, there some staff in the restaurant who weren’t friendly and didn’t have a fast response when I had some requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Agung P., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Andrew R. Couples - 11/09/2019 AccorHotels review
« Great »

The staff were friendly and helpful. The room we stayed at was big and clean although somehow there were some mosquitoes in the room even though we didn’t leave the balcony doors opened. The breakfast was also good, a lot of different varieties of choices. Overall we were really satisfied with our stay at Novotel Surabaya and we would definitely come back here again when we are in town. Thank you Novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Shinta Business - 05/09/2019 AccorHotels review
« OK »

A bit dissapointed becouse there's no elevator

Our hotel has responded to the review
Our hotel has responded to the review

Dear shinta m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Ikhsan M. P. Business - 04/09/2019 AccorHotels review
« Nice one night service »

it was nice to stay here with all the services and all the friendly staff, but one thing i upset is during 10-11 pm the AC makes funny smell and makes me uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ikhsan Maisa P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Related your comment about AC at your room a bit smell we are directly inform our technician to fixs it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates