Hotel - Novotel Surabaya - Hotel & Suites
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Novotel Surabaya - Hotel & Suites Hotel

3.5/5 1,015 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SURABAYA JUANDA
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Surabaya - Hotel & Suites Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAYABHAYA 24 m2 3 m 25 15 10 15 10
BRAWIJAYA 3 84 m2 7.5 m 100 30 50 50 30
BRAWIJAYA 1 96 m2 7.5 m 100 30 30 50 30
BRAWIJAYA 2 144 m2 7.5 m 150 50 60 80 80
BRAWIJAYA 324 m2 7.5 m 350 110 150 180 170
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 144 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.0/5 AccorHotels Rating 3,360 reviews

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,015 reviews
Ginny Couples - 07/05/2019 AccorHotels certified review
« Friendly helpful staff but hotel building needs repainting and please stop using plastic »

We enjoyed our brief stay. Good value for money and well-located in pleasant grounds. But the buildings look tired and in need of some refurbishing. And we were sad to see lots of plastic water bottles being used, particularly in the meeting rooms. Please please please don’t add to the plastic problem - use jugs of water and glasses instead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ginny, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Rizky Business - 07/05/2019 AccorHotels certified review
« great »

i had a great time for staying a night at Novotel. Thank you very much for giving me good services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rizky, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Dyah M. P. Friends - 02/05/2019 AccorHotels certified review
« Me »

Memorable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Dyah Mutiara, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Erwin Families - 30/04/2019 AccorHotels certified review
« Week End with my kids »

Overall sangat memuaskan dan anak2 senang. Thanks novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erwin , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

George B. Business - 30/04/2019 AccorHotels certified review
« Good Hotel »

Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. George B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Danar B. Families - 30/04/2019 AccorHotels certified review
« Nice hotel »

Good location, room with pool terrace

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Danar, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Diana D. Business - 29/04/2019 AccorHotels certified review
« Excellent »

Delicious foods dan beverages, cool situation, near from any places, a lot of plants and have a jogging track.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Diana, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Rama Families - 29/04/2019 AccorHotels certified review
« Family vacation »

Excellent place. Could be the best Novotel in Indonesia at the moment (At least compared to the ones in Bogor, Bandung and Semarang)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rama, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Drajad Families - 29/04/2019 AccorHotels certified review
« Luar biasa »

Excited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Drajad, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. Mr. Drajad, we hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Bambang Erwin S.

Arif A. Couples - 26/04/2019 AccorHotels certified review
« Great »

Very nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arif, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Anonymous Couples - 25/04/2019 AccorHotels certified review
« El kanadi »

It was good experience to have couple of days there and it was not the first time and it will be not the last time of course Thanks for the great hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. El Kanadi, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eko H. Families - 24/04/2019 AccorHotels certified review
« Happy long weekend »

Vacation with beloved family & children, comfort & large room , clean swimming pool, beautiful mini garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Eko Widayanto, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Rama A. Business - 24/04/2019 AccorHotels certified review
« Nice room with varieties of food for breakfast. »

It was a business trip, I wish I can enjoy more of hotel's feature, like swimming pool. But all and all it was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rama A. , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Marico Business - 23/04/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marico, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

George B. Business - 22/04/2019 AccorHotels certified review
« Product is aging »

Very disappointed with the product because mostly is aging

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. George, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bambang Erwin S.

Nyoman A. Families - 22/04/2019 AccorHotels certified review
« Satisfied and comfortable »

We are really glad choose Novotel for a short stay in Surabaya. The service was excellent, room was clean and complete, especially the food was extraordinary. Will be back for another vacation in Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nyoman, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Ichal Friends - 20/04/2019 AccorHotels certified review
« Great »

Nice place, delicious food, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ichal, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Moses S. Families - 20/04/2019 AccorHotels certified review
« Perfect night for the Wedding Family »

It was such an amazing opportunity to stay here. The service was so nice, warm, and so friendly Delicious breakfast with pool view The hotel accomodate us perfectly Recommended place for family staycation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moses, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Wahyu I. Solo - 20/04/2019 AccorHotels certified review
« mr Wahyu I. »

clean, calm, comfortable, perfect for abreak in the heat of the city of surabaya,,...friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wahyu, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

Patricia Business - 20/04/2019 AccorHotels certified review

The reception and the staffs are very helpful. I have enjoy the stay and also a memorable stay. The room is clean and nice. Very good service and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patricia, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bambang Erwin S.

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