Hotel - Mount Lofty House - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Mount Lofty House - MGallery by Sofitel

5.0/5 231 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • ADELAIDE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 10:00 / 12:00 - 21:00
    • Opening hours : Week-end 07:00 - 10:00 / 12:00 - 21:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

ADELAIDE CONVENTION CENTRE17 km / 10.56 mi

Exhibition centre

ADELAIDE FESTIVAL CENTRE17 km / 10.56 mi

Your meetings and events

Welcome to Mount Lofty House MGallery. Our unique Manor House offers 33 guest rooms with business services including complimentary WiFi access, free parking, and seven seminar venues catering from 2-120 delegates.

Mount Lofty House - MGallery by Sofitel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HARDY S PRIVATE DINING 43 m2 4 m 50 16 16 30 56
JOHN RICHARDSON ROOM 42 m2 4 m 50 14 29 14 42
PICCADILLY RESTAURANT 104 m2 4 m 125 0 0 73 140
ARTHUR WATERHOUSE LOUNGE 50 m2 4 m 60 20 22 35 72
COACH HOUSE 94 m2 3 m 70 20 34 45 80
DRAWING ROOM 15 m2 4 m 0 0 8 0 8
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 31 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,148 reviews

Our guest reviews for
Mount Lofty House - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 231 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jane &. B. B. Couples - 18/05/2019 AccorHotels certified review
« From the beautiful welcome and fantastic location (and personal history tour), our dining experience was phenomenal. »

Alicia welcomed us at Reception, and was very accommodating, showing us personally to our room. We went on a walk through the Botanic Gardens, returning to Reception to enjoy our welcome drink. At 5 o'clock David met us (and another couple) in the Library for a very personable tour of the House and surrounds. Pre-dinner drink of Sequoia in the cellar with David, again imparting his passion for the history. We had a magnificent dinner, (compliments to the chefs) and we were taken well care of by Felicia and Yvonne - who were very friendly, knowledgable and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane and Brian, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Anonymous Business - 17/05/2019 AccorHotels certified review
« Overall enjoyable experience »

Accommodation, food, views and facilities in general were great. Mt Lofty house is an equally great venue for a work conference or personal getaway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Carolyn Friends - 16/05/2019 AccorHotels certified review
« Extremely enjoyable »

From the moment you enter Mt Lofty House you can feel the ambiance. Champagne was served on arrival as well as another glass while taking a tour of the Hotel, grounds and wine cellar. The food, whether fine dining or more casual, was excellent! Our room was very spacious, with a welcoming card and home made biscuits adding another personal touch. A wonderful experience which will be repeated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn & John, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Andrew W. Families - 16/05/2019 AccorHotels certified review
« Very good , excellent location and decor. »

One disappointment was at dinner when the white wine we selected was not cold, we mentioned this to the wine waiter who could only offer us Ice to place in the wine . We did nor pursue the issue as we were guests and did not wish to create a negative at dinner . I am sure you would agree that adding ice to an expensive wine was just ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen & Innes, Thank you for taking the time to tell us about your experience at the Mount Lofty House. I truly appreciate your feedback and will pass your comments on to my team. At Mount Lofty House, we strive to provide an amazing experience for every customer and I am sorry that we have let you down in this instance. Your feedback provides us a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration, and will aim to rectify the issue and prevent this future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Sincerely, Jesse Kornoff General Manager

Mitchell C. Couples - 15/05/2019 AccorHotels certified review

I sent the following email to the General Manager and received no response: Hi Jesse, I did have one significant issue with our experience at Mt Lofty. On our first night, someone (I’m assuming a staff member) opened the door to our room as we were sleeping. Whoever it was had a key, unlocked the door, pushed the door opened, realised it was occupied, closed the door and quickly ran off. Needless to say, it was a very unwelcome disruption to our night and a very unsettling way to be woken up. I mentioned this to the person on reception the next day, who apologised and told me he would make a note about it in the daily log. After that, nothing was mentioned to us. No one checked in on us to make sure our stay was improving, offered us anything to make us feel more comfortable or even mentioned on check out whether or not it had been dealt with. Something like this happening at any kind of hotel would be unacceptable, but I expected a hotel at the level of Mt Lofty would deal with these situations with more professionalism. Thanks, Mitch.

Amy O. Couples - 15/05/2019 AccorHotels certified review
« Beautiful location »

Nice and relaxing. Love the champagne on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Family - 15/05/2019 TripAdvisor review
« Credit Charge rip off »

Mt Lofty House is a stunning property with a price tag to match. The service was excellent and couldn't be faulted. It was only when I cam to pay the bill that I was charged 3 per cent for the use of a credit card. this was extremely disappointing for an Accor aligned property

Amy L. Solo - 14/05/2019 AccorHotels certified review
« Absolutely perfect and highly recommended »

I spent three luxurious nights at Mount Lofty House and my only wish would’ve been to stay longer. The house and grounds were absolutely stunning; I felt like a celebrity! There were lots of special, unique touches such as a complimentary historic tour (with free sangria!), a thoughtful handwritten card in my room on arrival and free delicious cookies. The food and drinks at the restaurant, lounge, and for breakfast was without a doubt the most amazing food I’ve eaten in my whole life - I never ate outside the hotel during my stay and have no reheats about this at all. Perhaps one of the best parts about my stay however was the staff. They were all incredibly helpful and welcoming, and seemed to take pride and happiness in serving and looking after me as opposed to it just being their job. It was a nice touch that most of them seemed to learn my name too! And I think because of them I never felt awkward for dining on my own or in general being by myself on my little getaway. Overall I will definitely come back in a heartbeat, and will be telling all my family and friends of this beautiful hotel that they need to experience themselves. Thank you Mount Lofty House!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay here at Mt Lofty House - it is always a pleasure to receive positive feedback and to hear that you felt so comfortable and welcome in our house. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Connie E. O. J. Families - 13/05/2019 AccorHotels certified review
« Dirty cottage and no change of bath towels washing machine but no clothes drier weather was awful so could not dry towels »

OVERPRICED disappointing as the cottage was dirty, oven filthy and under beds looked like they had not been cleaned under for a long time, Marks on walls and water pressure was minimal We were to check in as the confirmation stated we would be there at 11am we were finally booked into the cottage just after 3PM! when we got to the cottage it was cold and the floors were all wet. The beds were comfy but I would suggest that a couch be put in the dining room in front of the fire. Overall a very disappointing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connie Olsen J., Thank you for taking the time to tell us about your experience at the Mount Lofty House - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 12/05/2019 AccorHotels certified review
« Great »

Very happy with whole stay. Really appreciated being upgraded. It made our wedding anniversary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle & Darrell, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Anonymous Business - 12/05/2019 AccorHotels certified review
« Welcoming and very memorable »

Great staff who were very friendly. A great location in a very historic building enjoyed with family and friends!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yarni, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Christine Friends - 12/05/2019 AccorHotels certified review
« Lovely stay in beautiful hotel. »

Loved our two nights here on a luxury escape. Great value for money. Hotel is beautiful and the staff excellent. Had dinner in the Main dining room and could not fault anything, the food was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine & Les, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Eva G. Couples - 11/05/2019 AccorHotels certified review
« Great place to stay, will definitely be back. »

We bought a package that contained two nights plus other things. Unfortunately renovations meant that our room was not ready for our first night. We were going to be accommodated in the nearby Crafer's Hotel We were very disappointed when we first heard this but as there was nothing to be done about it we went along with it. The Crafers Hotel was also lovely and they looked after us very well, but it was not where we really wanted to be. As a compensation for this, we were given a complimentary dinner in the Mount Lofty House restaurant. Let me just say that our meal was magnificent, we enjoyed every course and were blown away by how delicious it was, and Francesco (I hope that was his name) looked after us brilliantly. As for our second night we loved the room we were give and the whole house was beautiful. We enjoyed the tour with David and the history of the place. My husband had a sore back at the time of our stay but everyone went out of their way to ensure that we had everything we needed and we still were able to enjoy our stay. All in all every detail has been thought of and handled amazingly by all of the staff there, from being met outside with umbrellas as it was raining, through to the rooms, breakfast and dinners, check in and out. It will be a trip we remember well and we fully intend to come back again. Thankyou to all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eva, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Tek Couples - 10/05/2019 AccorHotels certified review
« The accommodation was amazing »

Our overall experience staying at the hotel was amazing. The staff where very welcoming and friendly. Dave went above and beyond to make our stay enjoyable. We couldn't fault our stay. Although we felt the food at the verandah restaurant was fancy but not delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tek, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Kim S. Couples - 09/05/2019 AccorHotels certified review
« Excellent apart from a few issues. »

* The room was lovely. * The staff were very friendly apart from one girl st breakfast. * The grounds were beautiful. * The receptionists were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim & Mark, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Nick B. Couples - 09/05/2019 AccorHotels certified review
« fantastic experience in a stately , luxurious old country home of grand proportions »

Great. We and another couple took up a retreat package. We started the day with a wine tasting and lunch at Howards Vineyard ( supported / recommended by Mount Lofty House) followed by a walk in the Botanic gardens, a cocktail at the bar, drinking the complimentary sparkling wine by the fire, a tour of the cellar followed by a truly superb dining experience in Hardys Verandah restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Tracy A. Couples - 08/05/2019 AccorHotels certified review
« extremely satisfied »

The room was luxurious, the staff very warm, the food outstanding, the gardens outstanding and close enough to the wonderful wineries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey/Don, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Lee Q. Friends - 07/05/2019 AccorHotels certified review
« Magical »

Excellent, I could not fault it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Anonymous Couples - 07/05/2019 AccorHotels certified review
« Looking forward to coming back when reno's are finished »

Was a nice couple of days, just a few issues due to I believe a Staff/Mgtment Traning day on the Sunday/Monday we stayed there. But the team recovered well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven & Suzanne, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Christine M. Friends - 07/05/2019 AccorHotels certified review
« Bitterly disappointed that our booking for 2 nights was not honoured and we only had the experience of staying at this iconic location for 1 night »

Booked 2 nights accommodation many months ago, had this confirmed by Mount Lofty House and holiday planned around this 2 night stay at this beautiful location. Annual leave organised and my friend and I planned a road trip with the pinnacle of the journey being Mount Lofty House. A few days prior to leaving I was contacted by Fabian Koh, Rooms Division Manager saying that unfortunately because renovations were being carried out they could only offer us one night's accommodation. Fabian offered us a room upgrade and because of the inconvenience our meal that night would be complimentary. He had booked us in to a hotel not far down the hill for the second night. I was taken aback by this but because I have not travelled a great deal accepted this. My friend was absolutely furious and said this was unacceptable but because we had booked accommodation for the 2 nights prior and for the journey home we continued with our plans. We drove over 750 kms to have 1 night at Mount Lofty. The food at the restaurant was amazing and the breakfast in the panoramic eating area next morning was top class also. It was not until the next night when we were sitting in a very crowded pub restaurant, not able to hold a conversation because of the noise and the following morning having Cornflakes and toast with jam for breakfast did it really impact on me that I should have had the pleasure of dining at Mount Lofty for a second night. There were a number of other people checking in around the same time as us and I asked Fabian if any of these people had to vacate early as well and he assured us that we were not the only ones. Although there were renovations and building works going on at Mount Lofty House we discovered that there was a conference being held there from our second day and our room was needed for conference personnel. I was a member of your Accor Club for a number of years and was considering rejoining but after the treatment I have received I do not think very highly of Accor. I am quite disgusted that you can treat your guests this way and not people the truth. I was asked to write a review which would show on Facebook but refrained because my comments would not be complimentary to this experience.

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