Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

4.5/5 2,300 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CITIBANK1 km / 0.62 mi DUPONT38 km / 23.61 mi
DOW CHEMICAL40 km / 24.86 mi EXXON MOBIL40 km / 24.86 mi

Congress centre

C. C. CARTAGENA DES INDIAS1.6 km / 0.99 mi

Exhibition and convention centre

CE CARTG DE INDIAS1.7 km / 1.06 mi

Exhibition centre

MUSEO NAVAL1 km / 0.62 mi

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

Sofitel Legend Santa Clara Cartagena Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LAS CLARISAS I 32 m2 4 m 15 15 11 12 20
LAS CLARISAS II 32 m2 4 m 15 15 10 12 20
LA LUNA 34 m2 5 m 15 15 10 12 20
LA ESPADANA 43 m2 5 m 35 12 12 19 0
EL SOL 53 m2 5 m 30 25 30 25 0
LAS CLARISAS I - II 62 m2 7 m 40 30 40 32 40
SANTA CLARA 328 m2 14 m 300 50 60 130 200
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 124 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating 3,656 reviews

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,300 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Robert T. Couples - 19/08/2019 AccorHotels review
« The Staff »

This is the best hotel my wife and I have ever stayed in. Of course the hotel property is beautiful but the staff is the best I have ever been exposed to. Every morning we were pleasantly treated by Kevin or Elkin and Manuel at the pool knew what drinks I wanted to order without asking and always with a big staff. However, Carlos who took our bags to our room was the best by showing my wife and I around the hotel. We would love to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert T., We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience our legendary services. We appreciate your comments and rest assured that I will share them with our team, especially with Kevin, Elkin, Manuel and Carlos. We will be expecting you for your next visit to the magic Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Veronica B. T. Couples - 19/08/2019 AccorHotels review
« Absolutely refreshing experience with constant care and attention »

I got married at the Sofitel Santa Clara August 3rd 2019. To say the hotel exceeded my expectations is an understatement. I felt constantly supported and understood. The hotel was so attentive to my needs. I would suggest to all of my family and friends to stay at the Santa Clara if they ever visit Cartagena. This was a completely memorable and perfect experience thanks to the hotel. Pure class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica B. T., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely Heyder Baldiris Serrano Guest Experience Coordinator

Peter K. Families - 19/08/2019 AccorHotels review
« a relaxed first class hotel we love the experience it was our second visit »

great pool and service, wonderful breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Daniel S. Solo - 19/08/2019 AccorHotels review
« Great stay, excellent service, room and ammenities »

The Hotel in general was perfect for my stay. the room was great and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel S., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Olga R. Families - 18/08/2019 AccorHotels review
« The beauty and attention to detail surpassed all expectations! »

From the moment I contacted the staff regarding my questions and wishes a week prior to arrival, they were attentive and quick with their responses. Once we arrived everything was taken care of and handled with the utmost professionalism and care. There is not one thing I would change about the services that were provided - truly a remarkable experience! Our butlers were by far the most service oriented staff we've ever experienced. Edson, Rudy, Jaider, and Luis made sure we were always taken care of through texting and What's App. What a convenient way to ask questions and get things done! Edson arranged a wonderful trip to Las Islas del Rosario that was our family's favorite excursion. He also made wonderful suggestions for restaurants, a private walking tour, and shopping - all of which we loved. We wished we would have had more time to learn more about the hotel but fortunately we were able to have Jaider give us a quick tour and history of the crypt. Since our visit was a short one, I didn’t see the Experiences Menu until the day we were leaving, which we were rather bummed about. Next time we visit we will be doing a lot more from that menu! Again, we left Cartagena with a full heart and a desire to come back - well done to the incredible staff at the Sofitel Legend Santa Clara Hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Olga R., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team especially with Edson, Luis, Jaider y Rudy and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Couples - 17/08/2019 AccorHotels review
« Unique hotel full of history »

Unique

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ramsey Friends - 16/08/2019 AccorHotels review
« Fantastic stay »

Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramsey, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Diego M. Couples - 14/08/2019 AccorHotels review
« Amazing experience »

My wife and myself wanted to say thank you to the amazing butlers team and specially to Luis for taking care of us and all our request that make our stay unforgettable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Gürhan K. Couples - 13/08/2019 AccorHotels review
« Very pampering experience »

Extremely staisfactory stay.. Butlers were amazing both Edson and Haidar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gürhan K., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Edson and Jaider they will be delighted to read your impressions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Couples - 13/08/2019 TripAdvisor review
« Beautiful hotel in the best location »

A very beautiful hotel in the heart of the historic center. The old part of the hotel has beautifully designed suites that keep the old charm but with modern conveniences. Great pool area which is well maintained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark B It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Denice Couples - 12/08/2019 AccorHotels review
« Excellent stay in the heart of the walled city »

The staff was so nice and accommodating. The room and pool were beautiful and clean. The location is excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denice, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Carlos A. R. Families - 12/08/2019 AccorHotels review
« Confortable and clean. My parents were not allowed to drop some gifts for the kids to the room and were treated poorly. This resulted in a very uncomfortable situation that ruined the experience. »

Confortable and clean. My parents were not allowed to drop some gifts for the kids to the room and were treated poorly. This resulted in a very uncomfortable situation that ruined the experience. The lights in the room are very confusing and multiple times woke up my wife by accident. I stayed there 4 nights and still don’t understand how the lights work...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos A R., First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. I deeply regret that your great impressions of our hotel were hindered by your experience with our security staff. Our priorities are our guest´s privacy and safety those are the reasons why some areas of our hotel like the pool and the room’s area are exclusive for guests. However, as you may know, a lot of people not only guests want to go inside the hotel to get to know our history, drink something in our bar o go to our restaurants. Please, do not feel that it has been a personal restriction. Our security team is responsible for ensuring your safety and the safe of every person in the hotel. we would like to offer t our sincere apologies.and I can assure that we are taking the appropriate measures to address these kinds of inconveniences. All our efforts are concentrated in preventing future occurrences. We hope to welcome you in a future visit to the city to provide you a legendary experience. Cordially Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Christian M. Families - 07/08/2019 AccorHotels review
« Stunning Location but service not up to Sofitel Legendary Standards experienced across the world »

Great reception, stunning location, good rooms. Service slow e.g. Additional blanket was only delivered after several reminders although mentioned at check-in. Breakfast table allocation not organized e.g. team was not able to put two tables together for a group of 4. Mixed pool experience as generator was making a lot of noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian Ludwing M., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Paul Couples - 05/08/2019 AccorHotels review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Todd R. Couples - 04/08/2019 AccorHotels review
« The staff running the hotel were all tremendous. We were made to feel at home and very welcome. »

It was such an incredible experience, we will go back and stay there again. I cannot over emphasize how tremendous the entire staff was, from the people cleaning the rooms to the people working the restaurants to the people at the front desk. Specifically, Ernesto was a huge asset to have the entire week. He should be commended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Todd R., At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team especially with Ernesto. I am sure that he will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Vivian G. Couples - 02/08/2019 AccorHotels review
« Magnificent! »

No words can explain the amazing service and attention to detail from Everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian G., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ch Business - 02/08/2019 AccorHotels review
« Charming hotel »

The hospitality was wonderful and the hotel was clean and elegant. The pool area is fantastic and the rooms are nice. The bar tender, Hector, is a true mixologist and his drinks are amazing. The breakfast is also quite good. The only critique is the gym is very small and there is not a lot of equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CH, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team especially with Hector I am sure that they will be happy to know that you had a pleasant stay. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Dissatisfied W. T. H. Solo - 01/08/2019 AccorHotels review
« No Hot Water in a Suite »

Was completely dissatisfied and checked out early. How can you sell a suite with no hot water? I let the water run continuously for a half hour with no result. The staff told me that he was embarrassed but it was a known problem at the h.???? The butler staff was very helpful, but security was ridiculous in not allowing a guest up to my room during the day to change clothes and use the restroom. Then the next day I asked to purchase another room for that guest and the front desk told me there were no rooms available? When I checked on Expedia, there were several rooms available. I then checked out of the h. early because I was disgusted with the place. I will be writing a similar letter to the CEO of Accor Hotels and to the CEO of Sofitel (who I am connected to on LinkedIn). Will also write a review on TripAdvisor so no other American who reads my full review will want to stay there...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest., Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. I deeply regret that your great impressions of our h. were hindered by your experience with our security staff. Our priorities are our guest´s privacy and safety those are the reasons why some areas of our h. like the pool and the room’s areas are exclusive for guests. However, as you may know, a lot of people not only guests want to go inside the h. to get to know our history, drink something in our bar o go to our restaurants. Please, do not feel that it has been a personal restriction. Our security team is responsible for ensuring your safety and the safe of every person in the h.. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team especially with our maintenance manager. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jeff Friends - 30/07/2019 AccorHotels review
« Amazing resort experience, beautifully modern yet classic »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us.Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ingrid Friends - 29/07/2019 AccorHotels review
« Amazing. »

It was a beautiful and relaxing stay. Everyone was very accommodating. I would love to come back and stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

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