Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

4.5/5 2,296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CITIBANK1 km / 0.62 mi DUPONT38 km / 23.61 mi
DOW CHEMICAL40 km / 24.86 mi EXXON MOBIL40 km / 24.86 mi

Congress centre

C. C. CARTAGENA DES INDIAS1.6 km / 0.99 mi

Exhibition and convention centre

CE CARTG DE INDIAS1.7 km / 1.06 mi

Exhibition centre

MUSEO NAVAL1 km / 0.62 mi

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

Sofitel Legend Santa Clara Cartagena Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LAS CLARISAS II 32 m2 4 m 15 15 10 12 20
LAS CLARISAS I 32 m2 4 m 15 15 11 12 20
LA LUNA 34 m2 5 m 15 15 10 12 20
LA ESPADANA 43 m2 5 m 35 12 12 19 0
EL SOL 53 m2 5 m 30 25 30 25 0
LAS CLARISAS I - II 62 m2 7 m 40 30 40 32 40
SANTA CLARA 328 m2 14 m 300 50 60 130 200
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 124 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.7/5 AccorHotels Rating 3,634 reviews

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 13/08/2019 TripAdvisor review
« Beautiful hotel in the best location »

A very beautiful hotel in the heart of the historic center. The old part of the hotel has beautifully designed suites that keep the old charm but with modern conveniences. Great pool area which is well maintained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark B It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Denice Couples - 12/08/2019 AccorHotels review
« Excellent stay in the heart of the walled city »

The staff was so nice and accommodating. The room and pool were beautiful and clean. The location is excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denice, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Carlos A. R. Families - 12/08/2019 AccorHotels review
« Confortable and clean. My parents were not allowed to drop some gifts for the kids to the room and were treated poorly. This resulted in a very uncomfortable situation that ruined the experience. »

Confortable and clean. My parents were not allowed to drop some gifts for the kids to the room and were treated poorly. This resulted in a very uncomfortable situation that ruined the experience. The lights in the room are very confusing and multiple times woke up my wife by accident. I stayed there 4 nights and still don’t understand how the lights work...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos A R., First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. I deeply regret that your great impressions of our hotel were hindered by your experience with our security staff. Our priorities are our guest´s privacy and safety those are the reasons why some areas of our hotel like the pool and the room’s area are exclusive for guests. However, as you may know, a lot of people not only guests want to go inside the hotel to get to know our history, drink something in our bar o go to our restaurants. Please, do not feel that it has been a personal restriction. Our security team is responsible for ensuring your safety and the safe of every person in the hotel. we would like to offer t our sincere apologies.and I can assure that we are taking the appropriate measures to address these kinds of inconveniences. All our efforts are concentrated in preventing future occurrences. We hope to welcome you in a future visit to the city to provide you a legendary experience. Cordially Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Christian M. Families - 07/08/2019 AccorHotels review
« Stunning Location but service not up to Sofitel Legendary Standards experienced across the world »

Great reception, stunning location, good rooms. Service slow e.g. Additional blanket was only delivered after several reminders although mentioned at check-in. Breakfast table allocation not organized e.g. team was not able to put two tables together for a group of 4. Mixed pool experience as generator was making a lot of noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian Ludwing M., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Paul Couples - 05/08/2019 AccorHotels review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Todd R. Couples - 04/08/2019 AccorHotels review
« The staff running the hotel were all tremendous. We were made to feel at home and very welcome. »

It was such an incredible experience, we will go back and stay there again. I cannot over emphasize how tremendous the entire staff was, from the people cleaning the rooms to the people working the restaurants to the people at the front desk. Specifically, Ernesto was a huge asset to have the entire week. He should be commended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Todd R., At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team especially with Ernesto. I am sure that he will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Vivian G. Couples - 02/08/2019 AccorHotels review
« Magnificent! »

No words can explain the amazing service and attention to detail from Everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian G., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ch Business - 02/08/2019 AccorHotels review
« Charming hotel »

The hospitality was wonderful and the hotel was clean and elegant. The pool area is fantastic and the rooms are nice. The bar tender, Hector, is a true mixologist and his drinks are amazing. The breakfast is also quite good. The only critique is the gym is very small and there is not a lot of equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CH, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team especially with Hector I am sure that they will be happy to know that you had a pleasant stay. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Dissatisfied W. T. H. Solo - 01/08/2019 AccorHotels review
« No Hot Water in a Suite »

Was completely dissatisfied and checked out early. How can you sell a suite with no hot water? I let the water run continuously for a half hour with no result. The staff told me that he was embarrassed but it was a known problem at the h.???? The butler staff was very helpful, but security was ridiculous in not allowing a guest up to my room during the day to change clothes and use the restroom. Then the next day I asked to purchase another room for that guest and the front desk told me there were no rooms available? When I checked on Expedia, there were several rooms available. I then checked out of the h. early because I was disgusted with the place. I will be writing a similar letter to the CEO of Accor Hotels and to the CEO of Sofitel (who I am connected to on LinkedIn). Will also write a review on TripAdvisor so no other American who reads my full review will want to stay there...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest., Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. I deeply regret that your great impressions of our h. were hindered by your experience with our security staff. Our priorities are our guest´s privacy and safety those are the reasons why some areas of our h. like the pool and the room’s areas are exclusive for guests. However, as you may know, a lot of people not only guests want to go inside the h. to get to know our history, drink something in our bar o go to our restaurants. Please, do not feel that it has been a personal restriction. Our security team is responsible for ensuring your safety and the safe of every person in the h.. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team especially with our maintenance manager. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jeff Friends - 30/07/2019 AccorHotels review
« Amazing resort experience, beautifully modern yet classic »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us.Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Ingrid Friends - 29/07/2019 AccorHotels review
« Amazing. »

It was a beautiful and relaxing stay. Everyone was very accommodating. I would love to come back and stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jan D. Families - 29/07/2019 AccorHotels review
« A little slice of paradise in beautiful Cartagena »

We were so surprised to discover what was waiting for us behind those terracotta walls. The beautiful decor and the super friendly staff made our holiday the best it could be. The food, the rooms, the pool and atmosphere of this hotel made it one the best places we have ever stayed in. The staff were all so helpful and friendly, helped us with any questions. Especially helpful with restaurant recommendations. The poolside guys were a font of knowledge with any questions we had and were so kind to make sure our young daughter had shade from the intense heat during the day. Nothing was too much. The spa and gym were also great aspects to the hotel. We haven’t stayed anywhere as pretty as this and was a perfect way to end an amazing trip to Colombia and proved to be just the sanctuary we needed after all the driving we had done from Bogotá. We will be returning and can not wait to experience again this very special hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan D., We highly appreciate your kind comments about your stay with us. Our team, who work every day to create memorable experiences, will be very happy to know that you recognize the effort they make to help you have a Magnifique experience. It is a real pleasure for me to hear the magic of our historical monument became important for your stay in Cartagena. We will be all waiting for you to come back very soon. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Mrsmonv Couples - 29/07/2019 AccorHotels review
« Stellar visit to the magical Santa Clara - a gem of Cartagena »

The Sofitel Legend Santa Clara exceeded our expectations. Yes, the perfect location in the San Diego neighborhood of the Walled City of Cartagena, the fascinating history and architecture of this former convent, and the connection to the work of renowned Nobel laureate Gabriel García Márquez are reasons enough to visit the Santa Clara, but it was the staff who helped make our stay in Cartagena a magical one. From the pre-arranged airport transport services, to the morning waitstaff at El Claustro (with delicious French-pressed coffee), to the pool attendants, the staff of the Santa Clara were warm, welcoming, and helpful, without exception. We especially appreciated the special touches and personalized recommendations provided by our thoughtful and knowledgeable concierge, Ernesto. Even the small inconveniences (inevitable in any trip, like a bit of mold in the shower and a small amount of rainwater that entered our room under the balcony door from a wild thunderstorm) were quickly and pleasantly resolved. Our visit to the Santa Clara was a delightful experience from start to finish. Highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrsMonV, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team especially with Ernesto we are all glad that he made your stay perfect and enjoyable. and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Paul Business - 27/07/2019 AccorHotels review
« Amazing »

The hotel was incredibly beautiful and the staff was incredibly friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Deanb Couples - 26/07/2019 AccorHotels review
« Great Stay in Cartagena »

The service at the hotel was excellent. In particular in the Butler staff (Edison and his colleagues) did a great job. The room and public spaces were beautiful. Prices are a bit high, but that’s to be expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DeanB, It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team especially with Edson an the butlers team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Duarte L. Couples - 24/07/2019 AccorHotels review
« Great customer service and a beautiful place »

The location is amazing and the staff is equally amazing. Exceeded my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duarte L., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Friends - 22/07/2019 AccorHotels review
« The stay was very nice. »

The staff at check-in/check-out, in the spa and 2016 were all very good. Booking through the travel agency afforded us a small private reception in the Botero Suite and a few other "extras", simply beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Tbik Families - 22/07/2019 AccorHotels review
« Lovely, professional and welcoming »

wonderful stay with spouse and 2 teenaged daughters. Daughters were in new section, which was bright, modern, with little balcony and ocean view. We stayed in a suite in the colonial section. The contemporary retrofit, was ingenious and respectful. the sleeping area was up a simple spiral stair. no view at all, however. Food was great; breakfast wonderful on the patio. location is perfect. Our butler/majordomo, Edson Arzuzu, was warm, professional and full of great ideas, like a turbocharged concierge. His service was a fabulous unexpected bonus for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tbik, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with Edson I am sure that they will be happy to know that you enjoyed our services and our facilities. We will be more than happy to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Dr A. N. D. Couples - 22/07/2019 AccorHotels review
« Excellent »

Absolutely top notch resort. beautiful facility, excellent food and outstanding staff. The best service is the concierge service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr Anthony N D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with our concierge . I am sure that they will be happy to know that you enjoyed our services and our facilities. We will be more than happy to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Jagg Business - 19/07/2019 AccorHotels review
« Beautiful hotel »

It was very pleasant. A pity that I was for a conference. Next time I will bring my family for a vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jagg, We appreciate your kind comments about our property. It is pleasant for us to know that even in business trip, our guests can feel comfortable and at home. All our team works in order to create unique experiences for every guest. I will share your impressions with them. They will be all happy to hear your experience and they will be pleased to welcome you and your family in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

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