Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

Our hotels AccorHotels
4.5/5 2,064 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CITIBANK1 km / 0.62 mi DUPONT38 km / 23.61 mi
DOW CHEMICAL40 km / 24.86 mi EXXON MOBIL40 km / 24.86 mi

Congress centre

C. C. CARTAGENA DES INDIAS1.6 km / 0.99 mi

Exhibition and convention centre

CE CARTG DE INDIAS1.7 km / 1.06 mi

Exhibition centre

MUSEO NAVAL1 km / 0.62 mi

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

Sofitel Legend Santa Clara Cartagena Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EL SOL 53 m2 5 m 30 25 30 25 0
LA ESPADANA 43 m2 5 m 35 12 12 19 0
LA LUNA 34 m2 5 m 15 15 10 12 20
LAS CLARISAS I 32 m2 4.8 m 15 15 11 12 20
LAS CLARISAS II 32 m2 4.8 m 15 15 10 12 20
SANTA CLARA 328 m2 14 m 300 50 60 130 200
LAS CLARISAS I - II 62 m2 7 m 40 30 40 32 40
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • WiFi access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.8/5 AccorHotels Rating Based on 2,719 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,064 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Jake R. Couples - 13/06/2018
« An amazing hotel with amazing staff members. »

The Sofitel was truly a pleasure to stay at. It is a slice of paradise located in the middle of bustling Cartagena. The hotel is kept spotless and the grounds are incredibly cared for and maintained. The staff members were incredibly helpful and attentive. Everybody from the concierge, to the hostess at breakfast was amazingly friendly and helpful. Whatever we needed, there was assistance offered. I can't recommend this hotel enough! Thank you for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Jake R, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable We are looking forward to welcome you again in this magical city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Business - 13/06/2018
« Excellent service throughout the hotel. Especially all the staff at El Claustro restaurant »

Attention to detail. Friendly and attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with "El Claustro Restaurant Team". I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Jessica Families - 12/06/2018
« Wonderful stay in Cartagena »

We had a great time staying at this hotel, the staff was friendly and attentive at all times. The only room for improvement is that our room (225) was quiet loud since you could hear all the noise from the street. I understand that due to the historical nature of the building it night be hard to improve this, however it would have been great to have some more quiet during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Jessica, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you for your comments about our staff, they are definitely our most value asset, i will share your comment with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Kristin S. Families - 09/06/2018
« Beautiful hotel, impeccable service »

We enjoyed making the Sofitel our home in Cartagena. The building, pool, restaurants, bar and most importantly the staff were amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Shotter, Greetings from the sunny Cartagena! We highly appreciate your comment about your stay in Sofitel Legend Santa Clara. We are very pleased to read that you felt like home when you were here, you are now part of the family. I will share your comment with the team, they will be all happy to know we created a legendary experience for you. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Chips Business - 05/06/2018
« A Wonderful Hotel and Staff! »

The Santa Clara is my favorite hotel in Cartagena! Its a beautiful and historic hotel set right inside the walled city. Great location as a base for exploring and dining. The pool is wonderful and is set in the middle of the hotel where the historic plaza would have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Chips, I must say you have mentioned our favorite things about our XVII century building, like our history, our location in the heart of the magical walled city and our pool, where all the fun happen. We highly appreciate your comment, the fact that we are your favorite hotel in this city means a lot for us. Thank you for taking the time of sharing your experience with us, and we hope to welcome you again in your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Antonio Couples - 05/06/2018
« Loved it!! »

The Staff was great. Room was clean and confortable. Liked a lot to be valued as a Silver guest and getting the upgrade. Breakfast team was awesome, loved the fresh fruits and kind attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Antonio, Thank you for being part of the Le Club family for us is very important your opinion as someone who know the service from the Accor Hotels. I will share your comments with the team of "El Claustro Restaurant" they will be pleased to know you enjoyed the service and the food. We hope to welcome you again in this magical place. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Business - 04/06/2018
« Great service, but rarely had a hot shower »

The hotel was beautiful. The staff was great, especially the lady serving us breakfast every day, she really went out of her way to know us and our likes. I wish I could remember her name, she was impressive. One morning I didn't have any hot water and 2 other mornings, the water was luke warm at best. a few of my peers had the same issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina R., Thank you very much for recognizing the effort that our staff makes in order to create memorable and unique experiences. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team, specially with the team from El Claustro restaurant for sure they remain of you. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We will be pleased to welcome you next year. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Couples - 03/06/2018
« It was great, hotel was not busy. »

Santa Clara is a fantastic hotel, great service and delicious breakfast buffet. Our Butler Heyder was proffesional and knowledgeable. The only drawback to the hotel is the very small gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for sharing your impressions about the Sofitel Legend Santa Clara. Our guests’ comments are very important for us as we strive pro provide a high quality service. I will share yours with all our staff and I am sure that they will be more than happy to welcome you again in your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Francisco L. Couples - 02/06/2018
« Amazing »

Truly amazing high end service. Our stay has been so wonderful thanks to the staff at the hotel. Everyone is extremely helpful and kind. The room was kept clean at all times by your staff food was amazing from breakfast to dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Cydney B. Families - 30/05/2018

Our overall stay was so fabulous. The staff was extremely helpful and gracious. Staff to note: Victor, Rudy our butler, Omar and Jeremy food and beverage. We enjoyed very much the Managers reception in the Botero Suite where we met Alejandro and Carmen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Our guests’ comments are very important for us as we strive pro provide a high quality service. I will share yours with Rudy, Victor, Omar, Jeremy and all our staff and I am sure that they will be more than happy to welcome you again in your next visit to Cartagena. We are glad you enjoyed our aperitif in our Presidential suite, The Botero Suite, we love to take that time to get to know our guests a bit more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Kevin Couples - 28/05/2018
« Extremely friendly staff and best hotel in Cartagena. »

The staff was extremely friendly. The pool, room, restaurants and the bar were great too. Loved the hotel style and the birds flying around especially the Morning Doves. The only issue we had was with the room safe. It stopped working and we had to have the security staff come and fix it twice. It stopped working again on our last day so we stopped using it. Everyone we interacted with was very friendly and willing to help. Even going out if their way to help with the luggage. I will say we will always remember one of your staff members “Kevin” that was our waiter in the restaurant when we had breakfast each morning. He was extremely friendly, would call us by name and treat us like royalty. We really enjoyed his level of service. Please recognize him and tell him Ana Maria and Kevin enjoyed his friendly service. We really had a great stay and will be back again. We are already looking at dates. Oh and my wife really loved the coconut treat in our room each night. Keep up the great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you very much for recognizing the effort that our staff makes in order to create memorable and unique experiences. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team, specially with Ana and Kevin from El Claustro Restaurant. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We will be pleased to welcome you next time you visit this magical city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Dalia V. Couples - 28/05/2018
« Excellent experience, service was impeccable, beautiful and unique hotel. »

We stayed for four days and wished we could have stayed longer. Service and attention to details are without a doubt superior. The staff is always there to help and ensure everything is taken care during the stay without being intrusive. The room was impeccable, room service food, delivery and presentation were amazing. Overall, the most pleasant experience. Loved the hotel architecture and the rooms layout was very comfortable. Will not stay anywhere else while visiting Cartagena.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Viera, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comment with our General Manager, he loves that his staff is always striving to provide service from the heart. Our staff is definitely our most value asset. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team as well. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Gabriela M. Couples - 27/05/2018
« Couldn’t be better. »

Celebrated our wedding there and will forever be thankful with the staff and Dannys Gonzalez for making it 100 times better than we ever dreamed. We have no words to describe how perfect our experience was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Gabriela M, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena and I would like to thank you for sharing such a special date as your wedding. I will share your comment with our staff, specially with Dannys, she is always striving hard to offer service from the heart. Thank you again for sharing your experience, and we hope to welcome you again for your anniversary! Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Leonardo V. D. S. Business - 23/05/2018
« Superb, but.... »

The experience was extraordinary. Breakfast, room service, cleaning, staff, facilities....everything was great. However, I can not understand at all why we could not have credits for the Le Club Accor. Our group was so excited to have these points and we were very, very disappopinted when we knew that our rate was not applicable for the points. Honnestly, I can not understand. We spent much, much, much more than when we stay at Ibis or Mercure and we would like to have at least some points credited. Is it possible to send me the policy of the Le Club Accor stating that these fares are not applicable?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vitoriano, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a pleasure to receive good comments about your stay in our property. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to ask you to check your Le Club account due to your points were charged in the last few days. We were checking your reservations and it is eligible for points. I apologies for the inconvenience. Also in the following link you can find the information about our membership Le Club: https://www.accorhotels.com/leclub/espana/join-loyalty-program/index.es.shtml. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Couples - 22/05/2018
« Amazing stay »

Amazing hotel with an amazing team. Well done everyone, keep doing what you do so well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. For us is very important to know that you really valued the effort of our ambassadors, they strive always to offer service from the heart. I will share your comment with them. It was a pleasure having you here, in our monument from the 17th century and we hope to welcome you again in your next visit to this city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Donna C. Friends - 21/05/2018
« Relaxing, a taste of Paradise »

We came down to Cartagena for a friends wedding. The overall experience was a delight. We had a wonderful time and look forward to coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna Marie C., We highly appreciate your kind comments about your stay with us. Our team, who work every day to create memorable experiences, will be very happy to know that you recognize the effort they make to help you have a Magnifique experience. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Patricia V. Couples - 19/05/2018
« Nice, agreeable and great location. »

The personal in all the areas are doing an excellent job. The service is great. The only problem was during the reservation process that ending charging twice. At the check out moment I noticed that a diferent amount was charged in one of my credit cards. The good thing was the we were able to process the devolution in the front desk and the personal was willing to resolve the issue asap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia V., Dear Mrs. Velasquez, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We really appreciate your comments about our staff, they are one of our most value assets, always offering service from the heart. I will share your feedback our ambassadors. I would like to clarify your comment about the double charge to your bill. Allow me to inform you that what the reservation department charged was the total amount for your stay with taxed included, due to you made a deposit before get to the hotel and we needed your passport to verify if you were tax exempt. As a foreigner you did not have to pay taxes and our front desk team refunded that amount to your card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
E D. Friends - 16/05/2018
« Good stay but disrupted sleep on the first night »

It was good but our first room had some humming noise that was not loud but disrupted our sleep. The issue could not be resolved so we had to move room on the second night, which was a bit of a hassle (to repack and unpack).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E.d, Thank you for taking the time to tell us about your experience and impression after your stay in the Sofitel Legend Santa Clara Cartagena. We regret to hear that the room assigned to you the first night did not meet your expectations. Our priority is your comfort and to make you feel at home and I really want to apologizes for the inconvenience. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
John A. Friends - 15/05/2018
« Mr. John A. »

Everything was absolutely amazing...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra Milena A., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was amazing. We will be more than happy to welcome you again in the near future. Best regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Joe H. Families - 15/05/2018
« The service was terrific, the experience was extraordinary. »

The Santa Clara was everything you would want in a top of the line hotel. Service was near perfect. the staff was friendly, responsive and helpful in every way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph Raymond H., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We are very proud of our team since our award-winning service and staff helps us deliver unique luxury experiences. We hope having the pleasure to welcome you again very soon. Regards, Daniela Martinez Torres Guest Experience Coordinator

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