Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

4.5/5 2,183 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CITIBANK1 km / 0.62 mi DUPONT38 km / 23.61 mi
DOW CHEMICAL40 km / 24.86 mi EXXON MOBIL40 km / 24.86 mi

Congress centre

C. C. CARTAGENA DES INDIAS1.6 km / 0.99 mi

Exhibition and convention centre

CE CARTG DE INDIAS1.7 km / 1.06 mi

Exhibition centre

MUSEO NAVAL1 km / 0.62 mi

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

Sofitel Legend Santa Clara Cartagena Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EL SOL 53 m2 5 m 30 25 30 25 0
LA ESPADANA 43 m2 5 m 35 12 12 19 0
LA LUNA 34 m2 5 m 15 15 10 12 20
LAS CLARISAS I 32 m2 4.8 m 15 15 11 12 20
LAS CLARISAS II 32 m2 4.8 m 15 15 10 12 20
SANTA CLARA 328 m2 14 m 300 50 60 130 200
LAS CLARISAS I - II 62 m2 7 m 40 30 40 32 40
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.8/5 AccorHotels Rating 3,085 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,183 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Maria C. Couples - 08/12/2018 AccorHotels certified review
« Fantastic »

Absolutely wonderful . Very attentive personnel. Very protective of the guests. You are not allowed in , unless you are staying or have a dinner reservation, which is a plus. We stayed only one night. We could have spent at least one more night at the SOFITEL. Good breakfast with lots of local flavor. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Maria c., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Maria S. Families - 05/12/2018 AccorHotels certified review
« Excelent »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra Maria s., Apreciamos mucho la puntuación otorgada luego de vivir la experiencia Sofitel Legend Cartagena! Valoramos de mayor manera que se haya tomado el tiempo de compartir con nosotros su percepción. Esperamos darle la bienvenida nuevamente en una próxima visita. Reciba un cordial saludo. Heyder Baldiris Serrano Guest Experience Coordinator

Mr W. Couples - 03/12/2018 AccorHotels certified review

Overall a stunningly beautiful hotel with great service. Staff was wonderful. At no fault of the hotel, we just did not like the location of our room - being on the first floor and tucked in the corner. The open shower door also made water trickle through the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, we regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Teri G. Couples - 02/12/2018 AccorHotels certified review
« Fabulous, Look forward to coming back! »

Everything was perfect... beautiful, we look forward to returning again soon!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teri G, It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Azam M. Couples - 30/11/2018 AccorHotels certified review
« Amazing staff, excellent property, top notch service, noisy rooms »

Everything was great. Staff members go out of their way to help. Very impressed with service and attention to detail. Great property as well. Only complaint, rooms are not noise proof. In the middle of the night horse carts going by will wake you up. It is really loud! We can't wait to be back but may be with ear plugs for the night time. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Azam M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with our hotel manager I am sure that they will be happy to know that you enjoyed our services and our facilities. We would also like to apologize for the noise presented during your stay; please rest assured that we are already taking care of it. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Carlos C. Couples - 29/11/2018 AccorHotels certified review

Impecable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr Carlos c. , Mil gracias por su comentario y gran puntuación. Gracias por tomarse el tiempo de compartir su opinión. Para nosotros su retroalimentación es lo más importante que podemos tener y nos enorgullece saber que se lleva excelentes recuerdos. Compartiré su comentario con todo el equipo, quienes estarán muy contentos de saber que su estadía fue legendaria. Reciba un cordial saludo. Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Families - 28/11/2018 AccorHotels certified review

The hotel was great, but they would not allow my family member to come to the room. The staff were very rude about who could come to the room that I paid for. I won't stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Nicholas B. Couples - 27/11/2018 AccorHotels certified review

The staff were amazing, however, I would say that the room needed some help. Our shower didn't have any hot water and in the morning out lights weren't turning on for an hour or so, also the downstairs toilet flush was broken. Given that this was a fairly expensive room, I would have expected those sorts fo things to be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicholas B., I t is a real pleasure to read your comments after your stay with us. At Sofitel we strive to provide a superior service to every guests and this is why we keep working to improve our guests’ experiences. I will share your impressions with our staff, They will be very happy to consider your comments and take them as a motivation to develop our services. We hope you give us the honor to serve you again in the near future Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Anonymous Couples - 27/11/2018 AccorHotels certified review
« Honeymoon »

We had an amazing honeymoon stay. The staff was especially helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Maria F. C. Families - 26/11/2018 AccorHotels certified review
« Very good »

Very good and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria Fernanda C. , Thank you very much for your comments after you recent stay with us. All the Sofitel Legend Santa Clara team will be very happy to read your opinion as they work hard every day to create memories in our guests’ trips. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Mario S. Business - 26/11/2018 AccorHotels certified review
« Warm »

Outstanding quality of service from the whole staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mario Luis S. , We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Kenia G. Families - 25/11/2018 AccorHotels certified review

Me and my family had an amazing experience at the hotel. The whole staff its very well trained to make the guests feel very welcomed and comfortable. We visit the hotel for my daughters birthday and she qas treated like a princess!!! Im so happy I chose the Santa clara for this special ocassion. She can’t wait to go back and celebrate every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenia Susana G. Toro, It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. It’s also our pleasure to know that Sofitel Santa Clara will remain part of your shared family memories, we are glad you enjoyed your stay with us in our 17th century monument. Our award-winning service and staff helps us deliver unique luxury experiences Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Tracy S. Couples - 24/11/2018 AccorHotels certified review
« My favorite place in Cartagena »

I love everything about the hotel. The service was exceptional - as always. We hosted our wedding here and all of the details were exceptional - down to the attention of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Tracy S., It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

R. M. Couples - 23/11/2018 AccorHotels certified review
« All details were perfect!!! »

Our room was clean and well equipped. The breakfast was delicious. All employees of the hotel were friendly and polite. We truly enjoyed our stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Frances H. Couples - 22/11/2018 AccorHotels certified review
« First class hotel with lovely building and staff »

The reason I didn't give the hotel10 out 0f 10 was down to a couple of experiences with the concierge. Firstly we asked them to book a restaurant which wasn't done and then when we inquired about the booking the concierge said he would do it and we turned up at the restaurant and there was no reservation. Second we booked a trip with the concierge and were told the price which was then queried by the taxi driver and we were pursued for the money by the concierge and this was extremely embarrassing. Everything else was great -- lovely staff and delicious food in a stunning building

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Frances , First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. We regret to read your perception about Our concierge service. The Chief Concierge already taking your comment very serious and doing some research about the situation in order to take the appropriate measures to prevent this from happening again We will be more than happy to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Steve Couples - 22/11/2018 AccorHotels certified review
« Wonderful »

Stayed many times at Santa Clara always treated well with fantastic services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Steve , Thank you very much for recognizing the effort that our staff makes in order to create memorable and unique experiences. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We will be pleased to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Corey G. Business - 20/11/2018 AccorHotels certified review
« I can't put into words how incredibly satisfied i was with my stay »

Sofitel Legend Santa Clara Cartagena not only resolved a issue that was my fault during my check in but they also found my lost Passport. I thank each and everyone single employee that I met during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corey G., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Christian P. Business - 19/11/2018 AccorHotels certified review
« Excellent Staff, Excellent Venue, Excellent Location, Excellent Stay »

Excellent Staff, Excellent Venue, Excellent Location, Excellent Stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian P, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Michelle B. Friends - 18/11/2018 AccorHotels certified review
« Amazing...outstanding service, beautiful historic building and delicious food »

My friend and I had a truly wonderful time at the Santa Clara. We appreciated the attention to detail, the attentive and friendly staff and the beautiful atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Michelle B., Thank you very much for your comments after you recent stay with us. All the Sofitel Legend Santa Clara team will be very happy to read your opinion as they work hard every day to create memories in our guests’ trips. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

S. P. Couples - 16/11/2018 AccorHotels certified review
« Just fantastic. Stunning ambience and service. »

Joyful from beginning to end. We loved the breakfasts in the courtyard, the warmth of the staff, and time walking in the historical center of beautiful Cartagena.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

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