Hotel - Sofitel Legend Santa Clara Cartagena
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

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4.5/5 1,984 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CITIBANK1 km / 0.62 mi DUPONT38 km / 23.61 mi
DOW CHEMICAL40 km / 24.86 mi EXXON MOBIL40 km / 24.86 mi

Congress centre

C. C. CARTAGENA DES INDIAS1.6 km / 0.99 mi

Exhibition and convention centre

CE CARTG DE INDIAS1.7 km / 1.06 mi

Exhibition centre

MUSEO NAVAL1 km / 0.62 mi

Your meetings and events

Six unique rooms for those who want to stand out from the crowd in every sense. Our Inspired Meetings team can be relied on to exceed your expectations, from weddings to conferences, the tiniest of details will be caressed with luxury and sophistication.Elegant French decor blends effortlessly with colonial style in our function rooms, enveloping them in pure sophistication, just perfect for your events. In the daytime, natural light filters in through the imposing windows creating a sensational setting.

Sofitel Legend Santa Clara Cartagena Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EL SOL 53 m2 5 m 30 25 30 25 0
LA ESPADANA 43 m2 5 m 35 12 12 19 0
LA LUNA 34 m2 5 m 15 15 10 12 20
LAS CLARISAS I 32 m2 4.8 m 15 15 11 12 20
LAS CLARISAS II 32 m2 4.8 m 15 15 10 12 20
SANTA CLARA 328 m2 14 m 300 50 60 130 200
LAS CLARISAS I - II 62 m2 7 m 40 30 40 32 40
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • WiFi access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WiFi in your room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.8/5 AccorHotels Rating Based on 2,372 reviews

Our guest reviews for Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,984 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
George O. Couples - 13/02/2018
« Amazingly deluxe experience! »

Excellent facilities, the pool in particular; first rate service; butler service is outstanding; very satisfying breakfasts and wonderful location [still in Old Town, but not in the noisier part.]

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Greetings from the magical Cartagena! Thank you very much for your great rating of our Hotel, we are glad to know that you had a memorable experience. I will share your comments with our team. I am sure that they will be very pleased to hear that your experience was enjoyable. Best regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Linda S. Friends - 13/02/2018
« Cartagena was a colorful and fun getaway, and your hotel was the perfect place to stay. »

We were amazed by the magnificent renovation of the old convent, and found the hotel to be luxurious, beautiful, and for the most part very comfortable. The staff was warm and very professional, and we enjoyed the onsite shopping and dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Greetings from the magical Cartagena! First of all we would like to thank you for choosing us during your stay in the city. It is a real pleasure to know that you had a great experience in the Sofitel Legend Santa Clara. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff. They will be pleased as me to know that you enjoyed the service; your comment is a proof that our staff is one of our more value assets. We hope to welcome you again in this magical city to create a legendary stay together. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Maria F. P. Families - 13/02/2018
« Amazing »

Differnet, personalized and incredible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Fernanda, Thank you for taking the time to share with us your experience at Sofitel Legend Santa Clara. We will not hesitate to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Thomas K. W. Couples - 13/02/2018
« More magnificent than ever. »

This beautiful hotel makes it possible to experience the heart and soul of Cartagena's Historic Center. The service is outstanding, the staff is brilliantly trained, the historic architecture is breathtaking, and the food is excellent. I cannot imagine a better place to thoroughly enjoy the best of this magical city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. We all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s service from the heart. I will share your comments with our team and I am sure they will be very happy to know that they helped you to have a special experience in our 17th century monument. Our privileged location helps us to better orient our guest by giving recommendations and offering a very detailed map of the walled city. Thank you very much for taking the time to share your experience and we hope to have the pleasure to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Janet M. Friends - 11/02/2018

Loved staying at your hotel .The location was great and the staff very friendly and helpful. My only slightly negative experience was at breakfast and dinner when dining outside . The staff seemed alittle overwhelmed at serving that many people and we had to ask to be served as well as anything as refills and our checks to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. m., We appreciate you taking the time to share your experience regarding your stay with us in our 17th century monument. Your comments and your feedback are very important to us. We would like to apologize for the negative experience you had when dining outside. Please rest assured that we strive to provide a superior service to all our guests. We appreciate your impressions and comments and we hope you to come back soon to your home in Cartagena. We will be more than pleased to welcome you again. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Robert R. Solo - 11/02/2018
« a delightful experience all around »

great services all around - very impressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We all will be delighted if you return to the Sofitel Legend Santa Clara in your next visit to Cartagena. . Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Business - 10/02/2018
« Amazing. »

Spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Fils, Thank you for taking the time to rate us. The Sofitel Legend Santa Clara is an historic monument which we are highly proud of and which we take care of in order to preserve the history that every corner of our hotel tells. It is for us very important to offer our guests exclusive luxurious experiences and this is why we merge the architecture, modernity, nature and art. we hope to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Jz Solo - 10/02/2018
« gorgeous hotel -beautiful rennovation- exceptional service »

loved coming down to breakfast in that beautiful courtyard every day. And a pleasure walking through all the public spaces. And found the white traditional outfits on the greeters charming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jz, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Rosanne &. M. R. Couples - 10/02/2018
« Everyone tried to make the experience perfect! »

This is our second x at the Sofitel in Cartegena. Our Head Butler, Osvaldo, and his staff catered to our every need. The pool area was as wonderful as we remembered. The hotel and staff are 5 Star. The rooms a little less than that but fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr & Mrs. Osen, We highly appreciate you took the time to review your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with our Head Butler, Osvaldo, I am sure that they will be happy to know that you enjoyed our services and our facilities. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
K S. Couples - 09/02/2018

The common areas are fantastic, historical but modern, clean, service as for a king. Breakfast buffet top notch. The restaurant was excellent. Had trouble having iced tea (“real” black tea). The bedroom was very nice- on the first floor— the water drained slow from the tub, the weight scale was not working- smudged and hairs stuck to it. The TV control was in Spanish— would have liked to be able to understand the TV control (English language)- and be able to determine if there were any English language channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We would like to thank you for taking the time to share your impressions after your stay at the Sofitel Legend Santa Clara in Cartagena. It is a pleasure for us to read that you have enjoyed the mix of history, nature and local art. Our hotel is divided into two areas: the colonial area around the central courtyard where our suite and junior suite style rooms are located; and the Republican area placed around the pool with a more contemporary and modern rooms and where the classic, superior and luxury rooms are located between the first and fifth floor. We are really sorry to read that you had problems figuring out whether there were English Language Channels or not. We would have been pleased to help you. We hope you come back soon to Cartagena and to our Hotel. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Pilar A. Friends - 08/02/2018
« Spectacular! »

We are forever grateful to the Sofitel for their amazing service and commitment to their guests. Our wedding was the best day of our lives in great part to the amazing hotel, the team, and Juan Pablo! The food, buffet sabores del mundo, is still being discussed amongst the guests a week later! Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel to celebrate such a special occasion as your wedding. We are delighted that you enjoyed it and that it was wonderful and we will be more than happy to welcome you again in the near future and to celebrate a lot more special occasions for you. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Kim B. Couples - 06/02/2018
« Mr Kim B. + Ms Paola Duran »

Your staff was no less than excellent in accommodating every one of our issues....the cat, the late check out, with grace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Bleimannt, We highly appreciate your comments about our staff. They will be pleased to hear that you value their service from the heart. We hope to welcome you again soon to create legendary experiences. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Fred Couples - 06/02/2018

Delicious.. Your staff the best .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fred, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Couples - 05/02/2018
« A beautiful hotel with an amazingly professional, friendly staff. Marcos, the concierge was fabulous. Thank you!! »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, i will share your comment with our concierge team. We hope to welcome you again in your next visit yo this magical city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Virginia H. S. Business - 05/02/2018
« extremely satisfied »

Everything was very good; the service, the accommodation, and especially the restaraunt and buffet which I have always enjoyed. I just stayed three nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. s., Thank you for the great review of our hotel! We appreciate that you value our service. I will share this comment with every staff member of our hotel to encourage them to provide a superior service. We hope to welcome you again in this magical city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Raquel R. Couples - 05/02/2018
« Excellent! »

The staff was outstanding. From check in, to Leslie in Concierge, to the breakfast servers and pool side servers. We even met the manager of the hotel and he was terrific.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Greetings from the beautiful Cartagena! Thank you for choosing us during your stay in Cartagena. We were pleased to have you here in Sofitel Legend Santa Clara. I will share your comment with Mr. Launay, Leslie and the rest of the team. We are looking forward to welcome you again in this magical city. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
N. Couples - 05/02/2018
« Spectacular warmth and service. »

Richard Launay and his team made this a very special and memorable stay. Just superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., WE highly appreciate your comment about your stay in our Hotel. We know that our ambassadors are our most value asset. I will share you review with Mr. Launay and all the team. We would be more than pleased if you visit us again. A warm regard from Cartagena, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
James P. Couples - 04/02/2018
« A wonderful hotel with excellent service »

The hotel is beautiful as is the location. Edson the butler assigned to us was amazing, he efficiently dealt with every request. Was extremely proactive. Because of Edson’s help we were able to just relax and enjoy Cartagena.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p. Thank you kindly for sharing your experience at our property. We are delighted to read that you have enjoyed your stay with us. I will share your comment with Edson, he will be as pleased as I am to read such a compliment from you. We are looking forward to welcome you again in this beautiful city. Kind regards, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Sandy S. Friends - 04/02/2018
« Stupendous »

Relaxing. Staff ALWAYS asking, "Can I help you?"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed it is very satisfactory top know that you value our service from the heart. We hope to welcome you again. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

AccorHotels certified review
Anonymous Families - 03/02/2018

Very pleasant, great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your great rating of our Hotel, we are glad to know that you had a memorable experience. We hope to see you again very soon. Sincerely, Daniela Martinez Torres Guest Experience Coordinator

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