Hotel - Novotel Rotorua Lakeside
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Novotel Rotorua Lakeside Hotel

4.0/5 2,990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Novotel Rotorua Lakeside Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Stafford 4 m2 2 m 40 15 16 15 40
BLAKE ROOM 32 m2 2 m 0 0 12 0 0
EXECUTIVE BOARDROOM 32 m2 2 m 0 0 12 0 0
Dodd 49 m2 2 m 40 15 16 15 40
Hillary 49 m2 2 m 40 15 16 15 40
SEDDON 49 m2 2 m 40 15 16 15 40
MANSFIELD 66 m2 2 m 60 24 20 27 50
BATTEN 1 128 m2 4 m 120 30 30 40 100
BATTEN 2 192 m2 4 m 170 48 30 72 150
RUTHERFORD 279 m2 4 m 260 55 50 108 200
BATTEN 1 & 2 320 m2 4 m 350 70 60 144 300
    • Flipchart
    • Soundproof
    • Screen
    • Audio and video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 199 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 21 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 11,059 reviews

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,990 reviews
Ron H. Friends - 10/10/2019 AccorHotels review
« Great service and experience »

I enjoyed this Rotorua Accor hotel ,the service was excellent ,bar and restaurant service and ambiance was spot on ,if I have to express a negative was my rooms 419 carpets were stained in places and could do with a good carpet cleaning. Bathroom was excellent and general cleanliness was good.

Greg T. Families - 10/10/2019 AccorHotels review
« Poor room service »

Overall a good experience but room service was pathetic. I rang and placed an order. The lady didn't ask for my room number. So I never received my order.

John Families - 10/10/2019 AccorHotels review
« Comfortable Hotel well located »

Having stayed on several previous occasions, I always enjoy returning to the Novotel Rotorua. Staff are always friendly and we just enjoy being able to relax.

Tracey S. Couples - 10/10/2019 AccorHotels review
« Excellent except for the bed »

The restaurant was great, with very good customer service. The hotel was clean, professional. However, the mattress had significant hollows and resulted in very little sleep during our stay and suffered from sore backs. So bad on night two that I slept on the couch:(

David F. Families - 10/10/2019 AccorHotels review
« Mediocre room »

The room was mediocre certainly not "superior" bathroom was dirty on arrival tiles looked like mould in the grout and the roof had mould. Main room was ok it was very small and the tv menu didnt work properly.

Yasodan M. P. Families - 09/10/2019 AccorHotels review
« Awesome service and beautiful central location »

It was enjoyable to stay in Novotel Rotorua and location is central

Anonymous Business - 09/10/2019 AccorHotels review
« I had a very confortable stay. »

Excellent stay in a very friendly environment

B. Families - 09/10/2019 AccorHotels review
« Nice Pool »

We enjoyed our time away and the comfortable beds, we did love the pool and the look and feel of the bar however on arrival our room on level 2 wasn't ready at 2.45pm and we were put in another room on level one. The rooms are a little run down, especially the bathrooms. The buffet dinner was not good value for money and was disappointing, I liked the juicer at the breakfast buffet and the Birthday special the staff put on for my daughter but the hot food at breakfast was not good at all.

Bruce M. Couples - 08/10/2019 AccorHotels review
« Poor bed »

We were in Room 237. The bed was too soft. We told front desk about it and was told that it was a new bed. They put a board under the bed but it was still too soft. If the bed was new then a Japanese suno wrestler must have been in that room for a week and crushed it. Please check the bed and replace it. It gave us sore backs

Gail T. Couples - 08/10/2019 AccorHotels review

Very poor room for the price - stained carpet, overly-soft bed and a toilet jammed too close to the wall in an alcove.

Wan Couples - 08/10/2019 AccorHotels review
« Oct.6 Stay at Noveotel Rotorua »

We arrived Novotel around 3pm to see one lady at the checked in counter, and queue was starting to form. It took another 15 minute before another lady arrived at the checked in desk to assist, and by then more people have arrived..... I booked a King size bed room, but receive a room with 2 Queen size bed plus an extra bed :), repeated call to Guest Services to remove the extra bed went unanswered, presumably because ladies were busy with long queue of people checking in..... poor planning on staffing? Wanted to have a beer from the minibar but no bottle opener..........well, another opportunity to delight your customer missed.

Cameron Families - 08/10/2019 AccorHotels review
« Well done! »

We booked thru and our reservation never came to the Novotel. However, the staff did everything they could and accommodated us perfectly. Couldn't be happier

Huia M. Families - 08/10/2019 AccorHotels review
« Great stay »

Love staying here with my family. Great place, great dining, great location. Kids love the pool.

Debbie B. Families - 08/10/2019 AccorHotels review
« We thoroughly enjoyed our stay. »

We are a family with two teenagers. The pools were a great hit with them. We also enjoyed playing cards in the bar together. We love the candles that are lit each night in the reception area, this gives a great atmosphere to the hotel. The food was amazing, both breakfasts and dinner. The only constructive feedback I could give about the restaurant is that one of the nights we came for dinner, there seemed to be only one person cooking the meats and a large queue of people waiting.

Kh Families - 08/10/2019 AccorHotels review
« Convenient location »

Great location, and enjoyed the buffet breakfasts

Dave Couples - 08/10/2019 AccorHotels review
« Great hotel problem parking »

Staff was super nice, room was great but hotel in next to park where they were having carnival. They don’t issue parking tags so finding space was difficult because public was parking in hotel lot

Di W. Business - 08/10/2019 AccorHotels review
« Restful »

Novotel Rotorua is situated in a convenient location to the lake, eateries, shops etc. My convention was at the Energy Event Centre which is a comfortable 10 minutes stroll from Novotel. Breakfast is buffet style with plenty of options. The pool/spa area was very relaxing! The rooms are spacious, well-insulated and noise-proof, together with a very comfortable bed, meant I slept well. Air-con was reasonably quiet and I liked that I could change the temperature myself. Free parking is always appreciated.

Sarah P. Couples - 08/10/2019 AccorHotels review
« Fantastic! »

Really pleasant with very helpful staff! We particularly appreciated the free drink vouchers and the hand written card!

Joanne W. Families - 08/10/2019 AccorHotels review

Our stay was pleasant and what we expected as have stayed there previously, due to accor membership. My only suggestion would be with regards to the restaurant. And that is labelling of food options to advise what is Gluten Free. I have seen this in other hotels and restaurants and is really helpful to customers who need a gluten free diet due to Coleiac Disease. This in turn would mean that we do not have to ask the catering staff what is or is not gluten free. Coeliac Disease is not a fad type of diet, it is a life time condtion that can make you very unwell with awful gastro episodes, eg vomiting, pain, fatigue and just feeling wyped out if gluten has been ingestered.

Moira Couples - 07/10/2019 AccorHotels review
« Enjoyed our stay »

Good stay. The room was clean and fresh, the service was excellent and the location is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moira, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

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