Hotel - Sofitel Melbourne on Collins
Sofitel Hotel Sofitel Hotel

Sofitel Melbourne on Collins Hotel

4.5/5 6,022 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

SHELL AUSTRALIA0.32 km / 0.2 mi

Congress centre

EXHIBITION & CONFERENCE CENTRE3 km / 1.86 mi MELBOURNE EXHIBITION CENTRE1 km / 0.63 mi

Exhibition and convention centre

MELBOURNE EXHIBITION CENTRE2 km / 1.24 mi

Exhibition centre

EXHIBITION BUILDINGS0.7 km / 0.44 mi

Your meetings and events

Featuring one of Melbourne's most impressive event venues, Sofitel Melbourne On Collins offers the ideal setting for meetings, conferences and events in Melbourne. With the capacity to accommodate 10 to 1000 delegates in a range of layout configurations,this elegant Melbourne conference centre is as suited to hosting small seminars and boardroom meetings, as is it is to hosting grand banquets, wedding receptions, gala dinners and award presentation ceremonies. Event spaces are luxuriously appointed, modern and versatile, featuring a variety of conferencing equipment. Guests organising an event at the hotel can benefit from a range of facilities and services, including the support of Sofitel's Inspired Meetings Concierge Team and award-winning chefs.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SOFITEL CLUB LOUNGE 8 m2 2 m 0 0 6 0 0
VICTORIA SUITE 1 43 m2 2 m 20 0 20 0 0
VICTORIA SUITE 3 43 m2 2 m 20 0 20 0 0
WEST TOWER SUITE (1&2) 43 m2 2 m 30 0 20 0 30
WEST TOWER SUITE 3 61 m2 2 m 30 0 20 0 30
EAST TOWER SUITE 84 m2 2 m 0 0 22 0 30
VICTORIA SUITE 2 97 m2 2 m 70 20 30 30 60
WEST TOWER SUITE (TOTAL) 124 m2 2 m 60 0 40 0 80
VICTORIA SUITES (TOTAL) 183 m2 2 m 100 30 30 50 100
SYDNEY ROOM 211 m2 5 m 300 40 0 100 200
BRISBANE ROOM 250 m2 5 m 300 40 0 100 200
PERTH ROOM 250 m2 5 m 300 40 0 100 200
FITZROY BALLROOM 258 m2 5 m 300 40 0 100 200
ARTHUR STREET AUDITORIUM 258 m2 5 m 362 0 0 362 0
LATROBE BALLROOM 400 m2 5 m 350 48 0 150 250
SOFI'S LOUNGE 490 m2 4 m 0 0 0 0 0
GRAND BALLROOM 796 m2 5 m 1000 0 0 330 828
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Videoconferencing
    • Lectern
    • Syndicate rooms
    • Podium
    • Day light
    • Airconditioned meeting room
    • WIFI access
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Wedding ceremony
    • Wedding co-ordinator
    • Accommodation
    • Fine Cuisine
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating 33,560 reviews

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,022 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
cuteboki Couples - 15/11/2019 TripAdvisor review
« very nice »

I think this is a luxurious and comfortable hotel. The room was comfortable and the staff were kind, too. Most of all, I really liked the view from the room. I am very satisfied and will stay again if I come back to Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your positive feedback. I am really pleased that you enjoyed your room as well as the service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.

John O. Couples - 13/11/2019 Confirmed reviews AccorHotels
« really enjoyed our time at the Sofitel »

We had a function in the hotel on Melbourne Cup day, so it was very convenient and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Virginia L. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Excellent »

We really enjoyed the Club lounge and found the staff to be very attentive and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

David Friends - 13/11/2019 Confirmed reviews AccorHotels
« Relaxing ----- but »

The staff were welcoming and Club Sofitel Lounge comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Natalie M. Couples - 13/11/2019 Confirmed reviews AccorHotels
« A beautiful hotel »

The corner junior suite was lovely - all public areas were also lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Ornella E. Families - 13/11/2019 Confirmed reviews AccorHotels
« Very helpful and friendly »

We were made to feel very welcome and nothing was too much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ornella, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Linda D. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Another great stay at the Sofitel on Collins »

Always look forward to staying at the Sofitel! The staff are always so professional and welcoming and nothing is too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Bruert Couples - 13/11/2019 Confirmed reviews AccorHotels
« Great stay at the Sofitel. »

The staff were excellent from Check In to Check Out (including the Valet Parking). The room (4101) was adequate but seemed drab with bare walls in the main room and out dated technolgy. The BOSE unit had no Bluetooth and we had neglected to bring our CDs! The windows were in the process of being cleaned so half were dirty. The room didn't have the luxury feel of other Sofitels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Couples - 13/11/2019 TripAdvisor review
« Room for improvement »

Hotel internet signal from the room was weak and network was slow, so ended up reverting to hot-spotting. Restaurant was a bit too rowdy with raucous kids parting in the restaurant on the Saturday evening. The staff did their best, but it's a bit hard to take in the view with all that noise. Heavy bass emanating from the function on the floors above kept us awake later that evening, which was disappointing with an early departure the next morning.

Aaron Couples - 12/11/2019 Confirmed reviews AccorHotels
« Peaceful »

Very enjoyable, I just feel resturant and dining areas were a tocuh over priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Evelyn R. Couples - 12/11/2019 Confirmed reviews AccorHotels
« can,t fault it Amazingly beautiful »

Kirill the reception is very friendly asking few question like what the occassion. i mention our 19th wedding anniversary i was a bit early around 9am. am just about to leave my luggage and comeback later for check in time but suggested that there is a room ready if i want to check in now. i said yes am very grateful. This give me time for preparation to see Harry Potter one and two. when we comeback to the room we have a surprise bottle of chilled wine waiting thank you Kirill your amazingly making our stay great and attention to details. thank you Mr and Mrs R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelyn, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Kirill and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Raewyn, A. Couples - 12/11/2019 Confirmed reviews AccorHotels
« Just gorgeous »

Everything was perfect, lovely room, excellent service from everyone. They arranged a rental car for us. An excellent stay in Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raewyn, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Laura Couples - 12/11/2019 Confirmed reviews AccorHotels
« Amazing stay! »

We were upgraded to level 50! Amazing views and rooms. Highly recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anita Couples - 12/11/2019 Confirmed reviews AccorHotels
« As with all of our previous stays, we thoroughly enjoyed the comfort and friendly service. »

We always look forward to our stays at the Sofitel on Collins. This stay met all of our expectations and beyond. We very much appreciated the gift of champagne and chocolates to help us celebrate our anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Families - 12/11/2019 Confirmed reviews AccorHotels
« Very welcoming »

Everyone was very friendly and helpful. In saying this, I did order a bucket of ice to be delivered to my room and it never arrived. But that was a minor issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonya, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Margaret Couples - 12/11/2019 Confirmed reviews AccorHotels
« Spacious and elegant hotel in the best part of Melbourne »

The Sofitel on Collins upgraded us to a magnificent room with spectacular views over the north-eastern half of Melbourne. Throughout our stay the service was outstanding, the room immensely comfortable in every respect and the food drinks in the bar and the Club Sofitel were first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Couples - 12/11/2019 Confirmed reviews AccorHotels
« Exciting and relaxing »

Boxes ticked apart from toothpaste. You don't have complimentary toothpaste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nympha, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Tooth paste and a tooth brush are available upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Craig M. Couples - 12/11/2019 Confirmed reviews AccorHotels
« Disappointment and Confusion »

I received a call a few days before my stay asking if I would like to downgrade by room. I was offered $100 to downgrade. When I found out what was on offer I was a little confused and disappointed and could not believe what I was being asked to do. I refused the offer and expected exactly what I had paid for to be available. I arrived at the hotel on the Saturday and when checking in I was told I had been downgraded and the hotel was crediting me $50. Obviously my request fell on deaf ears and the refund had reduced from $100 to $50. I can only imagine this was due to not accepting the room change a day before. We were escorted to the room and asked if it was okay. We felt at this point we were not being listened to and accepted the room. I wish we had looked at the bathroom first before accepting it. The mess of the bathroom and the layout was not what was booked. Dirty bath mat and a shower curtain, re-plastered walls not finished. Not waht was advertised. Dirty bedroom windows and positioned next to the lift. It was a disappointment and certainly not worth the money I paid. This was a gift to my wife for her birthday and she was disappointed so it made me quite upset, especially with the money I spent. We stay at the Sofitel every year on this date for her birthday but we might be looking elsewhere next year. Can I also say that the breakfast was disappointing. The hash browns were over cooked. They were hard and dry, no baked beans were on serve to soften them and the bacon had been sitting out for a long period of time. We decided to bin our cooked breakfast and go continental as it looked more appetising. We have pictures of the breakfast and the room if you require them. I'll copy and paste this review and hold it in a word document as I might also share this with Trip Advisor. Things that were good, the view out of three of the six windows, movies on demand, it was fairly quiet apart from the lift noise. The Atrium bar was good but needs someone to make decent cocktails and provide some better whisky and gin options. I suggest contacting thespiritscompany.com.au, they'll help with this and make a better customer experience happen.

Our hotel has responded to the review
Our hotel has responded to the review

Thank Craig, Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your overall experience wasn’t as you expected. Please accept my sincere apologies. I have forwarded your valuable feedback onto our Director of Rooms, and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Regards, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Greg Couples - 12/11/2019 Confirmed reviews AccorHotels
« Very enjoyable experience »

Overall a most enjoyable experience, the only negative was that I received an email about an upgrade which I selected with the option to pay extra. I received a call form the hotel which I took as a confirmation that the upgrade was going through but found out at check in there was no availability. I understand the rooms need to be available so not sure why I received a call.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the confusion with an upgrade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels
« Great hotel - needs a freshen up »

I stay at this hotel often. The bathrooms need a freshen up - urgently

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to complete our guest survey following your recent stay with us, and I appreciate that you had an enjoyable time with us at Sofitel Melbourne On Collins. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. With regards to our guest rooms interiors being outdated, we are working with a renowned designer to develop a concept room and are negotiating with the owners of the hotel to commence a rooms refurbishment in the not too distant future. I sincerely hope we have the opportunity to welcome you back in the not too distant future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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