Hotel - Hotel Mercure Opéra Lafayette (closed for works)
Mercure Hotel Mercure Hotel

Hotel Mercure Opéra Lafayette (closed for works)

3.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Internet access via Fiber Optics
  • Public outdoor parking
  • Pets allowed
  • Babysitting on request
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:30-14:00 / 18:30-22:45
    • Opening hours : Week-end 10:30-14:00 / 18:30-22:45
  • Drink vending machine

Business services

  • 1 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

AGF0.1 km / 0.06 mi LE GAN0.1 km / 0.06 mi
BNP0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOS/PTE DE VERSAILLES7 km / 4.35 mi VILLEPINTE25 km / 15.54 mi

Your meetings and events

Hotel Mercure Opéra Lafayette (closed for works) Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON 30 m2 0 m 30 12 30 20 0

Our rooms

  • 40 rooms
  • 7 non-smoking rooms
  • 1 family rooms
  • 2 connecting rooms
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Free access with phone card
    • Printer
    • Computer
    • High speed transmission line
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.6/5 AccorHotels Rating 1,703 reviews

Our guest reviews for
Hotel Mercure Opéra Lafayette (closed for works)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 611 reviews
Anonymous Business - 17/01/2019 AccorHotels review

Nice and friendly staff, ok breakfast, very small room with no space for work.

Erik Couples - 13/01/2019 AccorHotels review
« OK »

Was under expectations. Was difficult to understand different room options, photos were confusing (had different impressions according to the photos). Not really 4**** feeling. Breakfast OK. Bathroom with good quality.

Lucy Families - 07/01/2019 AccorHotels review
« A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location. »

A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location. Welcoming, friendly and accommodating staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

B. Couples - 05/01/2019 AccorHotels review
« Good »

Proefessional

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDRE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Couples - 04/01/2019 AccorHotels review

Excellent location but room just too small, even for Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Surrey-pn Business - 03/01/2019 AccorHotels review
« Basic hotel »

Basic hotel in a good, but not great, location. Really small Reception, no restaurant, a bar that is only tended by the guy at Reception. Tiny old-fashioned lift, small and creaky corridors and small room. However, the room was comfortable and clean. Bed was very nice and comfortable and shower was good. I was only in Paris for 1 night, so this was a decent option. Breakfast the next morning was also quite basic, but tasty too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Mounir Families - 02/01/2019 AccorHotels review
« Nice Stay »

Good one

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOUNIR S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Visitor Families - 30/12/2018 AccorHotels review
« We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'. »

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'. The later was a really bad bed to sleep on. It was thin and was bad to sleep on! Was a really disappointment. Also the breakfast was poor. If you started your breakfast after 9 o'clock, hardly any bread was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERRIT P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

M. Business - 25/11/2018 AccorHotels review
« Not what I expected »

The room was fine but what I deplored is the way to get to the room the lift was really uncomfortable . No soundproof inside the room as I could hear people talking from other rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear MEY M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

G O. Business - 23/11/2018 AccorHotels review

Poor welcoming, poor checkout room ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILLES O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 20/11/2018 AccorHotels review
« It was great »

I booked my room quite late therefore I got a tiny room as the hotel was fully book. I mentioned it straightaway to the front desk and I changed the room the next morning. The team is lovely and will do everything they can to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELODIE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Katti Business - 11/11/2018 AccorHotels review
« Very pleasant stay! »

Good location, friendly staff in reception, clean room with nice view, cosy and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATARZYNA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Mac Solo - 10/11/2018 AccorHotels review
« Great location for exploring Paris in all directions »

I had a smooth and efficient check in and a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MCCONNELL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Vs M. Couples - 07/11/2018 AccorHotels review

Staff was friendly and helpful. Room was hot and there was no way to cool it down! Breakfast had lots of options. The room had plenty of light. The bathroom needed a new walk in shower. The tub was difficult to get in and out of. The location was good. We could walk to where we wanted to go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINITA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Sabrina Couples - 02/11/2018 AccorHotels review

It didn’t reflect the good services I normally get at a Mercure hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear SABRINA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Anonymous Business - 31/10/2018 AccorHotels review
« The worst Mercury experience »

The room was not clean. I had hair from previous people on the 2 seats and that made me seek. Not to say that the room wan't renovated for a very long time...I payed 470 euros for it... I've booked the hotel because we always use Accor Hotels when we go in holidays (this time, I created my own account - usually my wife takes care of hotel reservation - this time was for business reasons and I was alone).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corneliu F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Business - 27/10/2018 TripAdvisor review
« Mediocre »

I've seen many mercury hotels, but never seen such poor quality of the room (and not sufficiently clean). Not to tell that I've payed 470 euro for the night. I'm not going to book again the same hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear cfatulescu Thank you for taking the time to tell us about your experience at the ibis Styles Paris Lafayette Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda

Tom T. Families - 22/10/2018 AccorHotels review
« Not a 4star experience. Not even a 3 star experience. »

The hotel was located centrally, and the staff were nice. I can't complain about that. But everything else was not even on par with a 3 star hotel. The breakfast that was paid for was just bacon, boiled and scrambled eggs. The price does not justify the facilities offered either. I stayed at a 5 star property in Zurich and Berlin for half the price and got more services. I understand Paris is expensive as well, and I don't mind paying extra. But give it a rating of 4 star hotel is a huge stretch. Overall, one of the mediocre hotels I've stayed at. The staff are nice and that's the only reason the experience wasn't totally bad.

Daniel L. Solo - 10/10/2018 AccorHotels review
« Sleep was impossible. »

I was in a room on the first floor across from the elevator and facing the street which was extremely noisy. I should have asked for another room immediately but thought that for only one night I could handle it. That was a mistake. It was impossible to sleep and I left for the airport extremely fatigued but happy to leave. I don't think I'd stay at this hotel again; certainly not in a similar room.

R S. Business - 29/09/2018 AccorHotels review
« Overall, but unacceptable that wake up calls were not made. »

I overall liked the hotel, but on both mornings, I did not get my wake up calls. And, there was never an apology nor an explanation why they did not come. It is a bad way to start the day when you wake up already behind schedule.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

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