Hotel - Novotel Luxembourg Kirchberg
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Novotel Luxembourg Kirchberg Hotel

4.0/5 1,146 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf course 9 holes  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ARCELOR-MITTAL3 km / 1.86 mi BNP PARIBAS GROUP2 km / 1.24 mi CLEARSTREAM2.5 km / 1.55 mi COUR DE JUSTICE0.5 km / 0.31 mi CRP HENRI TUDOR1.5 km / 0.93 mi EUROCONTROL0.8 km / 0.5 mi EUROPEAN PARLIAMENT0.5 km / 0.31 mi RTL3 km / 1.86 mi VODAFONE2.5 km / 1.55 mi
BEI1 km / 0.62 mi CHAMBER OF COMMERCE1 km / 0 mi COMMERZBANK2.5 km / 1.55 mi COUR DES COMPTES0.5 km / 0.31 mi DEUTSCHE BANK2 km / 1.24 mi EUROPEAN COMMISSION0.5 km / 0.31 mi NATO/NAMSA15 km / 9.32 mi UBS2 km / 1.24 mi

Congress centre

Luxembourg Congrès0.8 km / 0.5 mi

Exhibition and convention centre

CONFERENCE CENTRE1 km / 0.62 mi

Exhibition centre

LUXEXPO3 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Luxembourg Kirchberg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALEXANDRA 45 m2 2 m 0 0 12 0 0
FELIX 55 m2 3 m 35 14 15 25 36
ADOLPHE/HENRI/GUILLAUME/PHILIPPE 70 m2 2 m 50 22 20 34 40
LOUIS 77 m2 3 m 45 22 25 30 50
ERMESINDE/AMELIE/ MARIE THERESE 92 m2 2 m 80 25 25 45 50
LOUIS - FELIX 132 m2 3 m 120 44 40 54 80
ADOLPHE+HENRI 140 m2 2 m 90 40 40 60 80
GUILLAUME+PHILIPPE 140 m2 2 m 90 40 40 60 80
ERMESINDE & AMELIE 184 m2 2 m 180 60 40 80 120
GRAND DUCAL 276 m2 2 m 300 70 60 180 210
    • Screen
    • Flipchart
    • Audio and video equipment
    • Videoconferencing
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 260 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,643 reviews

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,146 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Carmen M. Business - 12/07/2019 AccorHotels certified review
« Cheap sold expensive. Far from a true 4-star hotel. »

Apart from being spacious, the rooms are far from the quality expected when paying such a price. Everything looked and was cheap in the room. No coffee machine, no minibar. The carpet - awful! I was initially given a room that smelled awful. I had to have it changed. in Short: very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I have taken your feedback into account and I’m deeply sorry for your experience which does not reflect our standard of quality. Rest assured that I have shared your review with our team and particularly with our Housekeeping Manager so she can take the appropriate measure to prevent the future occurrence. Regarding bedroom, please know that we are currently working on a renovation project. If you would like to have this kind of supplement for your next stays, I invite you to book an executive bedroom, which offer a Nespresso Coffee Machine, a bathrobe and slippers and some additional amenities. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Becca Families - 12/07/2019 AccorHotels certified review
« Just ok »

Found the sheets on the pullout bed to be dirty which was gross. Wishbreakfast would have been more reasonable and we may have had it onsite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Becca, Thank you for taking the time to respond to our customer satisfaction survey. I would like to apologize for your experience, which does not reflect our standard of quality. Please accept my sincerest apologies. Know that I did share your feedback with the Novotel Team and particularly with our Housekeeping Manager and our Front Office Manager so they can take the appropriate measure to prevent the future occurrence. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Jason Business - 12/07/2019 AccorHotels certified review
« Over priced »

Firstly the room is spacious, clean and functional. Wi-Fi is really fast and the bed is comfortable and the breakfast isn't too bad either so some good points there. However when I rang down to reception for an ironing board the phone was answered then I was hung up on - not great customer service. Secondly, paper cups for tea and coffee?!? WTF? It has to be more environmentally friendly to have proper mugs and just wash them than use disposable cups. Bad for the environment and just plain cheap. As this promotes itself as a business hotel it would be great to have some USB charging points and wireless access to the TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I did acknowledge your feedback. I was pleased to read that you enjoyed the cleanliness and the comfort of your bedroom and our breakfast buffet. Rest assured that I did share your comment with all the team and particularly with our Front Office Manager in order to prevent future occurrence. Concerning the paper cups in the room, please know that as we participate to an environmental program called Acting Here and we have to provide recycled paper cups. Paper cups are known for being more environmental friendly that the cleaning products used for cleaning glasses and mugs. Taking care of the environment is one of our engagement. For more information, you can have a look on our website : https://www.accorhotels.group/en/commitment/positive-hospitality/editorial. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg, Janson, for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sam Business - 12/07/2019 AccorHotels certified review
« Everything was very nice »

Good service, room and breakfast, thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, I would like to thank you for sending us this rating. It is such a pleasure to know that everything was to your satisfaction during your stay. Your acknowledgment of our team's quality service is especially appreciated and will inspire us to continue upholding our high standards in all that we do. Thank you again, Sam. I look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

B. Families - 11/07/2019 AccorHotels certified review
« Perfect hotel and stuff »

The stuff and the hotel are amazing but the only problem we had was that the hotel is in an construction area

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We are grateful to you for taking the time to complete our customer satisfaction survey. Thank you for letting us know that you had a pleasant stay. Our team works hard to meet the expectations of our guests, and it is rewarding to know that you appreciated our efforts to ensure your comfort and satisfaction. Regarding our location, we do apologize for any inconvenience but we hope that you were able to benefit from our close proximity to various attractions. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Christian Business - 09/07/2019 AccorHotels certified review
« Friendly and Easygoing »

The staff was very helpful and nice. The room was spacious and clean. The view was disappointing. The air conditioning could be eased up a bit. The restaurant is nice and breakfast very opulent and good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, Thank you for taking the time to share your review. We regret that your room's view and air conditioning did not meet your expectations and encourage guest to notify us during their stay with any issue that can be attended to. Thank you for mentioning our kind and helpful team, We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. Nevertheless, we are pleased to read that you enjoyed your stay overall and our tasty breakfast buffet. We look forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonymous Business - 08/07/2019 AccorHotels certified review
« Average quality only »

Food was poor; air condition units did not work; room was not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. I perceive your rate and comment and I am disappointed that your stay did not meet your expectation. Please accept my sincerest apologies for your experience, which does not reflect our standard of quality. Rest assured that I did share your review with all the team so our Maintenance Manager, our Chef and our Housekeeping Manager can take the appropriate measures to prevent the future occurrence. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We hope to welcome you back on a future occasion at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

J Families - 08/07/2019 AccorHotels certified review
« Modern hotel, clean, easy access to downtown »

Lovely experience here. Breakfast was wonderful! The tram makes it super easy to get into the city (departs every 2-5 minutes).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. It is rewarding to know you have such a pleasant stay with us and we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that you found our location convenient for visiting Luxembourg.I did share your kind review with all the team and did congratulate them to put our guest service on the next level. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back at Novotel Luxembourg Kirchberg for another memorable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Simon H. Business - 08/07/2019 AccorHotels certified review
« Short stay for work. »

Smart hotel. Relaxed vibe. Maybe a little expensive, but probably in line with the rest of Luxembourg. Very comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for your feedgack regarding your stay at Novotel Luxembourg Kirchberg. It is a pleasure to know you appreciated the high standards we strive to uphold and enjoyed your stay with us. Rest assured that I did share your kind review with all the Novotel Team and did congratulate them. Your feedback is key to us as it helps us to constantly improve the quality of our services. We hope to welcome you back, dear Simon, for a another comfortable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonymous Business - 07/07/2019 AccorHotels certified review
« Great »

Excellent and very friendly service at the lobby; great breakfast buffet; and a spacious and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I'm glad to perceive your positive grade and your comment. I'm pleased to know that you had a pleasant stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. For our establishment, it is very important to receive feedback to improve quality. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonymous Business - 07/07/2019 AccorHotels certified review
« An exceptional experience, catering both to professional as well as personal needs »

As a recurring guest - with 15 (!) years of seniority at this particular Novotel, I was impressed that all the staff continues to hold up the very high standards. The exceptional courtesy upgrade was truly appreciated as it catered to both my professional as well as personal needs during this very special trip. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. It is always a pleasure to welcome back returning guests and I would like to thank you for your continued trust in our high standards. I am so pleased that we were able to make this stay perfect for you. Feedback like yours is our greatest reward and it gives me the opportunity to congratulate our team on their excellent service, so thank you again for sharing it. We look forward to welcoming you back on a future occasion. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonymous Business - 07/07/2019 AccorHotels certified review

Overpriced hotel, very old, poor service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I did perceive the rate that you attribute to our hotel and your comment. I was deeply sorry that your experience did not meet your expectation. If you have time and if you want, I invite you to contact me at the following email address: h1…, so we could discuss it together. Regarding your bedroom, please know that we are currently working on a renovation project. Concerning your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We are looking forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonymous Business - 07/07/2019 AccorHotels certified review
« Nice Hotel »

One Night, Business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I did know the rate that you allocate to our hotel and your comment. I was pleased to read that you qualify our hotel as nice. I do understand that you are not satisfied with your experience so if you have time and if you want, I invite you to contact me directly at the following email address: h1…: I would like to know more about it. Rest assured that I did share your review with the Novotel team so they are aware of possible areas of improvement. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Looking forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Malhotra Business - 05/07/2019 AccorHotels certified review
« Average, nothing special. »

The basics were in place, however, they were just the basics. I found the in-room amenities stingy where everything had to be requested for & replacements not kept even though the initial amenity (like tooth paste and vanity set) were visibly over. Pillow quality poor, just a small bottle of water and bare basic toiletries. the bed sheets and bathing towels were only changed on request. For vegetarians, the food selection was better than in the city but still limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malhotra, Thank you for taking the time to answer our satisfaction survey regarding your last stay at Novotel Luxembourg Kirchberg. I did know your notation and your feedback. I was deeply sorry that your experience did not meet your expectation. Regarding the amenities, some of them are not available in this category of bedroom. If you would like to have more amenities and Nespresso Machine, minibar, robe and slippers, I invite you for your next stay to book an executive bedroom. Nevertheless, our team is pleased to bring you the additional amenities needed. Concerning pillows, for your next stay do not hesitate to contact directly the reception; they will propose you with pleasure another type of pillows among our new pillow menu. Be assured that I did share your review with all the team and particularly with our Housekeeping Manager. Know that as we are an eco-friendly hotel, sheets and towels are changed according to necessary needs during the shorts stays and if requested. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonymous Business - 02/07/2019 AccorHotels certified review
« Efficiency »

It was a short stay but all.qent well...staff in hotel.all.ver efficient and helpful..in particular Alain at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. Thank you for your kind comments about our team's professional service. I will be sure to pass along your compliments to our team and particularly to Alain. It is very rewarding to know that you enjoyed your stay, and I hope to be able to welcome you back on a future occasion. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ak Business - 01/07/2019 AccorHotels certified review
« Weird smell at the room - mold? »

The smell at y hotel room was weird. Not sure if it was because of lack of cleaning or if there could be an issue with mold. There was also a carpet floor at my hotel room that requires more cleaning then a wood floor, and I do not beleve it was adequately cleaned. Both the bed (but that is quite common) and the pillow was very hard and uncomfortable (better to not use one). On the plus side, the room was ok and simpel decorated and the bathroom was rather ok+.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AK, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I did perceive the grade that you attribute to our hotel and your comment and I would like to apologize for your experience, which does not reflect our standard of quality. Be assured that I did share your comment with all the team and particularly with our Housekeeping Manager and she took the appropriate measure to prevent the future occurrence. We have carpet in our rooms for the comfort of our guests as it’s the best material regarding soundproofing. Know that carpets are regularly deeply cleaned. At Novotel Luxembourg Kirchberg, everyday we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Martin Business - 27/06/2019 AccorHotels certified review
« Strange smell and early morning noise from opposite building »

I am fairly dissatisfied with the hotel and price the room has cost. Room had a strange smell from the AC, which I tried to turn off, but the fan in the bathroom kept running. The opposite building has works in progress, which obviously you cannot affect, but noise started before 6 a.m which makes my stay even worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I did perceive the grade that you allocate to our hotel and your comment. Please allow me to express my apologies for your experience, which does not reflect our standard of quality. Be assured that I did share your feedback with all the team and particularly with our Housekeeping Manager and our Maintenance Manager so they can take care of it. Regarding the noise caused by the works, I’m deeply sorry for the inconvenience that you have encountered. Pleased know that these perturbations are just temporary and beyond our control. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonymous Business - 27/06/2019 AccorHotels certified review
« Fine stay »

Nice bar, good breakfast, basic rooms. A bit high in price as always in Luxembourg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest. Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I have taken your comments in to account and I am thrilled to hear that you enjoyed breakfast buffet and bar experience. I will be sure to share this feedback with our team. I did know that you was not totally satisfied with your bedroom so if you have time and if you want, you can contact me directly at the following email address h1…; I would like to know more about it. We thank you again for your feedback; this is important to us as it helps to highlight areas in which we may improve. We look forward to welcoming you back again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Fa… Families - 25/06/2019 AccorHotels certified review
« Very nice hotel, super good breakfast »

Only one comment: the price of the drinks in the self service next to the reception is really exorbitant - two bottles of coke and two bottles of fanta was 18 euros! (so 4,50 per drink) This is really way too expensive for prebottled drinks for self service next to a receptionist that is there anyway. Because there is also no minibar and it's self service, it does not make sense to make this so expensive. Ideally pricing would be roughly 2 euro, but 2,50 could be acceptable as a "convenience-fee". Otherwise always nice to stay at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest. Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I have duly taken note of your positive grade and your your comments; it is great to hear that you enjoyed your stay and our delicious breakfast buffet. I will be sure to share this feedback with our team. We regret that you did not find the prices at the N'Shop to be very competitive. For your next stay, do not hesitate to book an executive room, which includes a Nespresso machine, a mini bar (with soft drinks, beers, snacks) and additional amenities. We value all feedback from our guests as it helps us to know areas in which we may improve. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Bravo Families - 25/06/2019 AccorHotels certified review
« Impeccable »

Impeccable et calme . Personnelle adorable

Our hotel has responded to the review
Our hotel has responded to the review

Cher hôte, Merci d'avoir pris un peu de votre temps pour partager vos impressions avec nous à la suite de votre séjour au Novotel Luxembourg Kirchberg. J'ai été ravi de prendre connaissance de votre notation et de lire que notre établissement a été à la hauteur de vos attentes. J'ai pris beaucoup de plaisir à partager votre feedback, particulièrement avec notre Housekeeping Manager afin qu'elle puisse féliciter son équipe Recevoir un retour comme le vôtre est notre plus belle récompense, merci de nous en avoir fait part. Nous espérons vous revoir très vite au Novotel Luxembourg Kirchberg. Cordialement, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

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