Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

4.0/5 1,048 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AUCHAN LE PONTET8 km / 5 mi EXPANSIA12 km / 7.46 mi GRAVURE D'AZUR13 km / 8.08 mi MCCORMICK8 km / 4.97 mi NESTLE POLYESTER7 km / 4.35 mi SAINT GOBAIN6 km / 3.73 mi SEPR10 km / 6.25 mi
CAMPBELL7 km / 4.35 mi GEODIS CALBERSON7 km / 4.35 mi LAFARGES PLATRES6 km / 3.73 mi NATUREX7.5 km / 4.66 mi OWENS CORNING25 km / 15.54 mi SANOFI12 km / 7.46 mi SITE NUCLEAIRE MARCOULE28 km / 17.4 mi

Congress centre

PALAIS DES CONGRES0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOSITIONS7 km / 4.38 mi

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 2,942 reviews

Our guest reviews for
Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,048 reviews
Nunzio Couples - 09/11/2019 Confirmed reviews AccorHotels
« Good location but room and bath need updating. »

Breakfast and staff were wonderful but room needs to be updated along with bathroom.

Jiri Couples - 28/10/2019 Confirmed reviews AccorHotels
« Great hotel in convenient location »

Very nice and spacious room. Convenient location to all Avignon sights. Friendly and helpful multilingual staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIRI M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Jun Couples - 24/10/2019 Confirmed reviews AccorHotels
« Good location, perfect service and clean environment. »

The hotel is located in the heart of AVIGNON. We have the best view from the window. The room is very clean and comfortable with good decoration. The staff provide us good service. Good impression in our holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie RIOUS La reception Mercure Avignon Centre Palais des Papes h1…

Federico J. Families - 23/10/2019 Confirmed reviews AccorHotels
« Great Location, but problems with electricity and air conditioning. »

The hotel has a great location, rooms are nice, breakfast is very good, however, they decided to shut down the AC at a time when it was still hot and they did not want to turn it back on. The hotel provided a small fan and we had electrical problems in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FEDERICO J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the time the air condition is stopped because now the degrees in the night is cold .The Electrical problems are resolved now sorry with the inconvenience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious RECEPTION Mercure Avignon Centre Palais des Papes h1…

R Solo - 15/10/2019 Confirmed reviews AccorHotels
« Dated hotel and not well managed »

Hotel requires an overhaul, room not very clean. Lack amenities too. Location is excellent but that’s the only positive thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear : Thank you for taking the time to tell us about your experience at the mercure palasi des papes . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the mercure palais des papes , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious La reception Mercure Avignon Centre Palais des Papes h1…

James B. Friends - 14/10/2019 Confirmed reviews AccorHotels
« Limited wheelchair accessibility »

The room was decently sized, but many parts of it were not very wheelchair friendly. I was not able to access all parts of the room (especially the window with the nice view) in my wheelchair. There is no grab bar behind the toilet, only to the side, and the shower seat provided is VERY small and I did not feel very secure sitting in it. The elevator in the hotel is also very very tiny, and you can fit at most 1 wheelchair and 2 standing people. Otherwise the hotel was very good – staff was courteous/helpful and the facilities were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We thank you for taking the time to leave a comment following your experience at the Mercure Palais des Papes. We are sorry to hear that you found the wheelchair accessibility limited this is why we apologize. We took note of all your comments, your feedback is very important to us as it gives us the opportunity to improve our service. For your information refurbishing work is programmed on all of our rooms equipped for people with reduced mobility to ensure compliance with the standards. Again we appologize that you had difficullties during your stay. We are however glad to hear that you enjoyed the staff and that you found the facilities clean. Again we thank you for this comment and we hope to have the opportunity to give you a fully satisfactory experience in the future. Nicolas Premier Responsable hébergement Ni…

Anonymous Couples - 13/10/2019 Confirmed reviews AccorHotels
« Small room lacking character and light. »

Staff were friendly

David N. Couples - 13/10/2019 Confirmed reviews AccorHotels
« convenient and centrally located »

2 nights stay with plenty of good food around. Price reasonable and space adequate.

Anonymous Couples - 02/10/2019 Confirmed reviews AccorHotels
« Good location »

Difficult to park and find hotel due to event taking place in city, would have been nice to be pre-warned of this. Reception staff helpful and friendly. Rooms are a bit tired, dents and scratches on everything, towels need replacing. I would expect glasses not plastic cups in rooms and a Nespresso machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We thank you for taking the time to share your experience following your stay at the Mercure Palais des Papes. We are sorry to hear that your experience did not meet your expectations this is why we apologize. We are sorry to hear that you had trouble finding the parking due to an event taking place in the city. Regarding the rooms we are taking note of all your comments, your feedback is very important to us as it gives us the opportunity to improve our service. For your information our hotel as Privilege rooms that may suit you better there are bigger and equipped with a Nespresso machine. Again we thank you for taking the time to share your experience and we hope to have the opportunity to serve you better in the near future. Kind Regards, Nicolas Premier Responsable hébergement Ni…

Marc Couples - 01/10/2019 Confirmed reviews AccorHotels
« Perfect stay! »

The location is one of the best possible in Avignon. Very nice hotel indeed. But the most important asset, is the staff in general! We are busy travelers, and do visit quite some hotels all over Europe and the U.S. It is seldom seen, to encounter such kind, friendly and professional staff! Special kudos to Stephanie who helped us out when we wanted to stay a night longer than planned! She even took the time and effort to deduct our rewards points from the hotel bill. She’s the best! Many thanks, Marc and Sonja

Anonymous Friends - 27/09/2019 Confirmed reviews AccorHotels
« Great position in the city »

Staff at the desk was very good as we had a problem with A/C on our room they give us another room dealing very professionally

Jackie Couples - 20/09/2019 Confirmed reviews AccorHotels
« Great location! »

The hotel is in a great location for the city center. Surrounded by lots of close by restaurants and tourist spots it was a good choice. The bed, towels, linen, shower soap, all very good. Breakfast was excellent! The gym had 3 treadmills but no strength equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Anonymous Couples - 12/09/2019 Confirmed reviews AccorHotels
« Excellent accommodation, friendly and helpful staff , perfect position »

The hotel is perfectly situated to tour the area ( particularly on foot). The staff throughout the hotel were welcoming, very friendly and helpful. The bedroom was clean and fresh, well presented and comfortable. Excellent breakfast too!

Anonymous Couples - 08/09/2019 Confirmed reviews AccorHotels
« Top »

Parfait !

Simone C. Couples - 04/09/2019 Confirmed reviews AccorHotels
« Great hotel in super-central location »

Hotel super central, very easily accessible from parking.

Nathan Families - 31/08/2019 Confirmed reviews AccorHotels
« Nice property »

Clean rooms and a great location. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATHAN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Robert Couples - 27/08/2019 Confirmed reviews AccorHotels
« Beautiful hotel but loud technical noises during the night »

The personal was friendly and competend. we enjoyed the breakfast and the restaurand. The hotel is direct in the middle of the city which is nice to discover it. We had room 602 on the higest floor next to the elevator. The elevator was very loud. Could it be there is something worn out? The other noise was a loud and frequently humming. The personal at the desk asked us to change the room. The other avalable room did not have the view to the inner city. So we decided to stay in this room. As a Accor member you offer a welcome drink to us. If I travel alone Accor offers one drink to me. If I travel togehter with my wife Accor offers drinks for each of us. Here Accor offers just one drink for both of us. That doesnt matter but it was funny :-)

Simon Couples - 25/08/2019 Confirmed reviews AccorHotels
« A great hotel in a great location »

We enjoyed our stay ay this Mercure. Lovely room. Great breakfast and a super location. The staff were friendly and helpful.

Family - 24/08/2019 TripAdvisor review
« 2 nights in Avignon »

The room tariff was reasonable but I expected more from the Mercure brand. The hotel needs an upgrade in some areas such as the flooring. Breakfast was reasonably good and the twin room had sufficient space and was quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We thank you for taking the time to leave a comment regarding your stay at the Mercure Palais des Papes. We are sorry to hear that some aspects did not meet your expectations this is why we apologize. We are however glad to hear that you found our hotel reasonably priced and that you enjoyed the room and the breakfast. Your feedback is very important to us and rest assured that everything you mentioned is being looked at. Again we thank you for your comment and we hope to have the opportunity to give you a fully satisfactory experience next time. Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Nicolas.Premier@accor.com

Rose Couples - 18/08/2019 Confirmed reviews AccorHotels
« Great Location »

This Mercure is in a great location right next to the square & easy walking distance to most of the sights. Our room was very clean but the air conditioning was slow & we needed turn the thermostat right down to feel cool.

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