Hotel - Novotel Phuket Resort
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Novotel Phuket Resort Hotel

4.5/5 4,075 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Phuket Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIAM B 96 m2 5 m 115 45 55 85 100
SIAM A 108 m2 5 m 115 45 55 85 100
SIAM C 108 m2 5 m 115 45 55 85 100
SIAM A+B+C 312 m2 5 m 350 120 0 255 300
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 217 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 3,652 reviews

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,075 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Harinderjit Families - 13/07/2019 AccorHotels certified review
« Very nice hotel with very courteous staff »

It was a great experience. Kids absolutely loved it and staff was very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harinderjit Singh T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Andrew T. Families - 09/07/2019 AccorHotels certified review
« Great! Room and staff were top notch »

Friendly check-in, good food and shuttle was reliable and on time. Room is spacious and beautiful decor...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew T., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Jennifer F. Couples - 08/07/2019 AccorHotels certified review
« Overall good except for the noise generated by other guests. »

Overall experience was good except for the noise generated by other guests especially in the middle of the night. Which kept us awake in the middle of the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna Jean C., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Tim Couples - 08/07/2019 AccorHotels certified review
« A great place to stay in Phuket. We are already planning our next stay. »

Relaxing and enjoyable. Staff are very friendly and enjoy helping guests with everything required to make them feel welcome and at home when staying in the resort. The location on the hill allows you the feeling of getting away from Patong Beach each afternoon or evening. The property is situated where you can still look back at the township and across the bay as you drink happy hour beer and cocktails, contemplating what you are going to do for dinner or the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy Mark H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Trina S. Families - 07/07/2019 AccorHotels certified review
« The hotel staff were wonderful. »

The hotel was well positioned and our room was comfortable for the four of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trina S., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Destyo U. Families - 07/07/2019 AccorHotels certified review
« Satisfied »

Hotel Pick up was ok but you need to improved the car air conditioner. Only 1 room card available to customer. It makes difficult for us to arrange when we we got off the room partially. Signage for Kids club so confusing and no well information gave from your staff. Finally the receptionist inform us during check out the location LOL. The room was fantastic and room service no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Destyo U., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Vasim C. Families - 03/07/2019 AccorHotels certified review
« One of the best Best resorts »

Must visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vasim Asarafkhan C., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Gulshant Families - 03/07/2019 AccorHotels certified review
« Misbehave by the hotel staff during the morning breakfast »

We were having our breakfast so from our left overs we packed a small portion of omlette for our son .. so the manager came to us and started talking rude and told us to get security check ..is this how you treat your guests you throw tons of food in the morning if a guest packed a small portion from his plate you guys threat them with security ..my baby is 3 yrs old he is a picky eater so are we suppose to take him somewhere else for breakfast when we are staying at your hotel very unhappy by this we had 7 rooms booked this incidence is of day 30.6.19 we will never stay at novotel again nor will ask any one to stay at your property and so as your restaurant manager told me to feel free to write any reviews so will i do on other social networkings also

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gajender B., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Abhinash S. Couples - 02/07/2019 AccorHotels certified review
« Check Out was painful »

I loved the property,location,rooms and enjoyed our stay. Only concern was bit rude behavior of employee while check out.A smile could have done everything to us,we waited for our baggage for 30 minutes.I understand manpower was less,but when we have to rush to airport employee could have just smiled and assured us. Instead he said You may complain as per your wish.Never experienced and expected from such professional hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhinash s., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Malcolm B. Families - 02/07/2019 AccorHotels certified review
« Decent value for money »

Room was excellent, good space, condition, and decor. Felt modern. Hotel facilities met our needs as a family of 4. Swimming pools were nice with great views of Patong beach. Housekeeping staff were great, always smiling and saying hello. Wifi was decent, 10 meg, strong enough to satisfy our needs. Only downside is breakfast room didn't feel big enough, on 3 occasions we had to wait for table. Could see staff were trying hard but just too many people there, was never an enjoyable experience like it should be. Overall we still felt that we got good value for the price paid though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm Rutherford b., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Family - 02/07/2019 TripAdvisor review
« Nice property »

Property is nice with good location and great views.The only thing which needs to be worked upon is the quality of the breakfast especially the Indian food needs huge improvement. Overall a great place to stay minus the breakfast.

Dr S. D. Families - 30/06/2019 AccorHotels certified review
« Nice stay »

Tour desk prices to Phi Phi Island,etc are very costly, it should be more affordable & competitive !

Anonymous Couples - 27/06/2019 AccorHotels certified review
« Almost perfect! »

Positives: We wanted to be out of Patong but accessible to it....perfect! We chose a rom with direct pool access....perfect! The staff were an absolute delight...perfect!! Variety and quality of breakfast was quite satisfactory! Bonuslong stay afternoon coffee was delightful thank you! Negatives. Our potentially lovely room had a mattress that was cruelly hard, no seating other than a single desk chair ( day beds for 70 year olds don't cut it ) and very limited storage ( we had to continue living out of our suitcases) and poor drainage meant our porch was often flooded for hours! Pleased we had a pool because access to the other pools meant walking prohibitive distances and more steep hills. We did not know until about day eleven of our stay that the hotel had a pool bar and never did know where there were any restaurants/ bars other than the breakfast venue. Final: we Final comment: We are international travellers of wide experience and utterly respect all people and their cultures wherever we are. The actual hotel experience was on balance very satisfactory but we would not use this hotel again because it is totally dominated by our friends from the sub continent....the rudest, most abrasive and arrogant people we have ever come across. How the staff manage at all is beyond me, Further, being in predominantly Buddhist Thailand, we were disturbed to hear the Imam blaringly calling people to prayer several times a day. Fine in the Middle East but Thailand?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ps. We always waiting to delivery another ice bucket. till next time Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Dan Friends - 26/06/2019 AccorHotels certified review
« Very Nice »

Great Resort and Location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel O., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Vikas B. Families - 24/06/2019 AccorHotels certified review
« wonderful »

It was wonderful experience resort hospitality is very good all staff are professional and well mannered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikas B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

B. D. Couples - 23/06/2019 AccorHotels certified review
« NICE HOTEL »

All everything was ok..except very noisy at the breakfast and evening.... for a 4 stars it's not the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. B., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Ahmed H. Couples - 22/06/2019 AccorHotels certified review
« Great »

Very pleasant experience, it was my birthday and i found a birthday cake as soon as i entered my room.. I would like to note 2 problems though.. 1- i can hear every single nouse coming from outside the room, so it needs more insulation. 2- the walk in shower had a roller shutter, and it was out side the bathroom, so i couldn't open or close in from the inside. But i liked every other thing, breakfast, beautiful view,....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdelhamid H. A., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

濱. Solo - 20/06/2019 AccorHotels certified review
« Up and down is difficult but still great every day »

I was relieved every day by the bright smile of the staff. This is all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Masanori H., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

Rahul S. Families - 19/06/2019 AccorHotels certified review
« Its »

It’s nice but the room service is very slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay K., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak Assistant Guest Experience Manager

Anonymous Couples - 19/06/2019 AccorHotels certified review
« Friendly staff »

All the staff we have met were extremely friendly and helpful. Thank you!! Room was clean, but seems not really match the room category "deluxe ocean view". View was not attractive, and disturbed by the music played in the restaurants across the road. Ocean view in other Blocks seem more attractive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwok Hong Raymond C., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suppawat Koollak (BEST) Assistant Guest Experience Manager

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