Hotel - Novotel Swan Valley Vines Resort
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Novotel Swan Valley Vines Resort Hotel

3.5/5 1,076 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PERTH
  • Languages spoken at the hotel
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf
    • Golf course 18 holes
    • Golf courses (Paying)
    • Golf practice facilities
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis (Paying)
  • Squash court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-21:00
    • Opening hours : Week-end 12:00-21:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CHEESE FACTORY7 km / 4.38 mi SANDALFORD WINERY11 km / 6.88 mi
HOUGHTONS WINERY14 km / 8.75 mi

Congress centre

BURSWOOD CONVENTION CENTRE37 km / 23.13 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Swan Valley Vines Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BARRETT LENNARD 1 78 m2 3 m 70 20 20 26 50
SAMUEL COPLEY 1 89 m2 2 m 70 30 30 36 60
BOARDROOM 92 m2 2 m 30 20 20 24 40
CABERNET 150 m2 2 m 80 30 30 36 70
BARRETT LENNARD 23 157 m2 3 m 140 50 50 56 130
SAMUEL COPLEY 12 178 m2 2 m 160 50 50 56 120
BARRETT LENNARD 123 236 m2 3 m 260 80 80 0 200
    • Flipchart
    • Meeting room
    • Screen
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Overhead projector
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 140 rooms
  • 140 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Box of tissues and 2 toilet rolls
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 9,166 reviews

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,076 reviews
Business - 13/10/2019 TripAdvisor review
« Vines - Perth »

I had business way north of Perth and decided that the Novotel Vines would be a location that would assist this, it did, however no recognition of Platinum (I know first world problems) at check in, a very labourious check in in terms of time and issues with my card (which is not an issue elsewhere) didn't bode well. That said the room was first class, recently renovated and comfortable 252 is one to aim for! No al a carte meant a trip to the 'cafe', well what a shambles this is, no waitress service which is shocking for a place like this, and a system which meant diners and drinkers were being served by the same bar team - and then the extremely limited menu - as I said shocking, and disappointed there was enough people staying at the place to open the al a carte, however it seemed easier to have bar snacky stuff - Honestly I would make the extra drive back to the city and a Novotel that has waitress service and a more extensive menu - this place will need to change to retain a standard and increase traffic to the establishment.

Jessica Families - 10/10/2019 AccorHotels review
« Family friendly, relaxing accomodation »

My daughter and I had a lovely stay at the Novotel Vines for a night as a mini getaway due to a great price with their birthday sale, upon checking it my daughter was given a toy for her birthday. The room was stunning, very spacious and modern, and we were lucky enough to have a view of the amazing garden. The pool was huge but cold, however that didn't stop the kids being in it. Breakfast at the restaurant was delicious and the staff very helpful. Great activities around the place with a playground and mini golf, and the Swan Valley Food and Wine region around the corner, but close enough to the shops to get the essentials if needed. Would recommend and definitely stay again when I can afford it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica C., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Julie Families - 09/10/2019 AccorHotels review
« Room wasn’t cleaned on the Saturday. »

My room wasn’t cleaned, dirty nappy in bin from Friday to Sunday. No replacement of body wash. No flannel or hand towel on arrival. Bed wasn’t made. HDMI jack didn’t work. I rang reception and was told they’d call me back. I wasn’t called back. The room was a great size and the buffet breakfast was great. Very shocked to be charged for a barista coffee.

Elie E. Families - 09/10/2019 AccorHotels review
« Great setting and facilities »

It really was terrific the small entertainment was lovely with paella (which my son loved). However the pool was too cold and one of the reasons we selected Novotel Swan Valley. A little disappointing unfortunately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elie E., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Anonymous Families - 09/10/2019 AccorHotels review
« Could have been better »

The booking process needs improving - staff do not seem to know what is going on with room availability. I then had to phone about an amendment to my booking as no one responded to my online contact form. Check-in and check-out were slow - had booked three rooms and each had to be dealt with individually. Also seemed short-staffed at times. Need a better arrangement for getting luggage to rooms. We were there for a wedding and there were no luggage trolleys available. This meant multiple trips to and from the car, in the rain and with a tired toddler. Would like to see doors between interconnecting rooms have a better locking system. We didn’t realise they locked from one side until our curious toddler locked both herself and my mum in the other room. They then had to wait for us to get back to get back in.

Anonymous Families - 08/10/2019 AccorHotels review
« Not happy with the service »

We asked to be placed over the garden. We were shoved up the back furtherest away. Promised champagne and we had to ask twice for it.

Kathy S. Families - 08/10/2019 AccorHotels review

Very polite and obliging staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Brian Couples - 08/10/2019 AccorHotels review
« The special 30th Birthday offer was a great price at $120. The king size room was very large & comfortable. The $30 buffet breakfast the next day was OK but not great. »

See my notes above. The restaurant was very warm inside until I asked the staff to turn up the air conditioning.

Anonymous Families - 08/10/2019 AccorHotels review
« It was ok »

but the food available was not great

Tom N. Families - 08/10/2019 AccorHotels review
« Good »

All positive. Beds very soft however

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom N., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Susan T. Couples - 08/10/2019 AccorHotels review
« We had a 2 night stay which we found very relaxing. »

We found staff very pleasant. Our room was very comfortable. We ate in vines cafe on both evenings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susaneh t., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Rosie C. Couples - 08/10/2019 AccorHotels review
« My experience staying at the Vines was overall very pleasant. »

My husband and I booked for a short getaway. The room was clean. I did find the mattress very hard to the point of being uncomfortable and difficult to fall asleep. We had dinner at Muscat’s restaurant t which was very nice. Grounds were nice. I thought outdoor furniture was very basic and once again hard and uncomfortable . Also not enough teabags in the room to last for 3 days. Only had one cup of an evening. So should have been at least 6 teabags for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosie C., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Kelly G. Couples - 08/10/2019 AccorHotels review
« Great stay »

We love the vines. Great value for money, friendly staff beautiful location

Cs Business - 07/10/2019 AccorHotels review
« Beautiful and relaxing atmosphere »

The rooms were clean, the staff were really helpful, and the food was delicious. To top it off, I asked lorna(?) from reception for a room facing the golf course on the day of my arrival, and despite having a fully packed hotel those few days (was for a conference), she pulled it off. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryll S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Kathy Friends - 07/10/2019 AccorHotels review
« Great stay again »

Lovely room, accommodating staff and a beautiful area to visit. The grounds are well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn W., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Joy F. Friends - 06/10/2019 AccorHotels review
« Not at good as usual »

Firstly, due to a big group booking the staff were busy, however, I feel regular customers should not be pushed back due to big group bookings. I had phoned earlier in the day to check if I could check in early. No, room wasn't ready. I also checked that I did have the room I requested. the Receptionist said no and changed to give me my preference. Upon arrival and getting to our room, we were not given the room I requested. I went back to Reception to be told I couldn't have that room as they were so fully booked. Strange … as I was told on the phone I did have the room reserved??? Also, it was a Monday night, public holiday and did speak to the Duty Manager who was very friendly and told me to book Muscats as they the hotel was "full". But when I phoned to book they told me it is not open on a Monday night??? I also requested a late check out which I was told by Johny the duty manger that it was fine. But at 10.20am I had a call from Reception asking me if I was checking out then???

L Solo - 04/10/2019 AccorHotels review
« Suited needs at time with room special. »

Ok

Jules Couples - 04/10/2019 AccorHotels review
« Truely wonderful night. »

Mid week stay, room was lovely. Bathtub divine. Staff tried to accomodate my dietary requirements at the restaurant. Service by staff was great. We had a lovely peaceful night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia A., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Catherine Couples - 04/10/2019 AccorHotels review
« Great loction »

Nice food and experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiau-Shian L., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Tim Couples - 04/10/2019 AccorHotels review

Front desk was helpful and very polite. New room décor was good. Price was very reasonable. However, Lipstick marks on the windows in the room, and white stains. waited 10 minutes at the restaurant to be greeted & seated for breakfast. Ended up seating myself and was met with accusation. I will not be staying at the Vines again.

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