Hotel - Mercure Paris La Défense Grande Arche Hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Défense Grande Arche Hotel

3.5/5 709 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 15 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALCATEL4 km / 2.49 mi ORACLE6 km / 3.73 mi
IBM3 km / 1.86 mi

Congress centre

CNIT LA DEFENSE1 km / 0.62 mi PALAIS DE CONGRES3 km / 1.86 mi PARIS PORTE MAILLOT3 km / 1.86 mi

Exhibition centre

CNIT1 km / 0.62 mi

Your meetings and events

From study days to residential seminars, we can provide tailor-made services for any event. With 11 meeting rooms with natural light and free WIFI access, the Mercure Paris La Défense GrandeArche hotel welcomes you for your professional events (up to 120 people). Thanks to its ease of access and its events support and advice services, our hotel is the ideal place for all your meetings, training sessions, presentationsand cocktail parties.

Mercure Paris La Défense Grande Arche Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COLOMB 24 m2 2 m 20 8 12 12 0
COOK 24 m2 2 m 20 8 12 12 0
FRANCOIS MARTIN 24 m2 2 m 20 8 12 12 0
CHAMPS ELYSÉES 25 m2 2 m 15 8 12 12 0
SAINT GERMAIN 25 m2 2 m 15 8 12 12 0
LOUVRE 26 m2 2 m 20 10 13 12 0
RIVOLI 27 m2 2 m 20 10 13 12 0
CARTIER 36 m2 2 m 30 12 20 20 0
CONCORDE 40 m2 2 m 30 14 20 18 0
GRANDE ARCHE 52 m2 2 m 50 22 26 30 0
ARC DE TRIOMPHE 52 m2 2 m 50 22 26 30 0
LOUVRE + RIVOLI 53 m2 0 m 40 22 0 30 0
CARTIER + COLOMB + COOK 88 m2 0 m 70 30 0 44 0
ARC DE TRIOMPHE + GRANDE ARCHE 104 m2 0 m 100 25 0 45 0
CHAMPS ELYSÉES + ARC DE TRIOMPHE 129 m2 0 m 120 35 0 55 0
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style.We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

  • 160 rooms
  • 160 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 25 family rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.9/5 AccorHotels Rating 3,154 reviews

Our guest reviews for
Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 709 reviews
Oliver Business - 24/07/2019 AccorHotels review
« Good! »

Good breakfast, sports room, comfortable bedroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister M;, A big thank you for your positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Anonymous Business - 17/07/2019 AccorHotels review
« Noisy and hot »

The room was very noisy both from the metro and road noise. The windows did not offer any sound proofing. The air conditioning did not work properly and was very dated and old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to say that the proximity to the RER has affected the quality of your stay. Don't hesitate to contact the front office manager at the following adress h1… and we will do our best to respct your preferences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Couples - 17/07/2019 TripAdvisor review
« Poor service at Welcome Desk »

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Patricio M. Business - 16/07/2019 AccorHotels review
« Very satisfied , just a couple of things to improve »

prices in menu are wrong. at the cashier i was asked to pay more than the menu said. Need to update the prices. AND there should be a decent iron and table for ironing for guests.. there was only 1, I had to go get it myself at the front desk.. and it was dripping water. A MESS.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris La Défense Grande Arche. C’est avec grand plaisir que nous recevons vos conseils. Nous mettrons très bientôt en place un espace de repassage en libre service pour les clients afin d'éviter les désagréments que vous avez rencontrés. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charlotte Leader Experience Client

Family - 16/07/2019 TripAdvisor review
« Excellent stay »

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Osama Couples - 14/07/2019 AccorHotels review
« Good location »

Small but decent sized room. Perfect location, kebab restaurant right in the front. Underground next door as well as the grocery store. City was just a couple of stops away

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that your remarks are very useful as part of our quality approach and we thank you for sharing your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Paul S. Business - 06/07/2019 AccorHotels review
« I arrived and you have sold on my room »

Dreadful treatment. The basis: I book a room and expect a room. I don’t expect to have to go to another hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., We thank your for your feedback ! We would like to apologize for this very regrettable dysfunction and for our inability to honor your reservation. We are sorry for the sad experience you had at our Mercure hotel. This situation does not reflect the usual service provided in our hotel and does not illustrate our great concern for the satisfaction of our guests. Be assured that we will correct these malfunctions so that it does not happen again. In case you agree to renew your trust in our Mercure hotel, we will ensure the full satisfaction and quality of your future stay with us. We sincerely hope to have the opportunity to give you a much better picture of the quality of the stay and the service at the Mercure Paris La Défense. We remain at your disposal for any further request. Yours truly, Charlotte COLONNA Leader Experience Client

T. Business - 05/07/2019 AccorHotels review
« RER noise »

Not very good. RER vibrations and noise very loud on 2nd floor. Disrupting proper rest. Not ideal for a business trip (or vacation trip). I will not recommend this hotel and will avoid using it in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur T., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à Hôtel Mercure Paris La Défense Grande Arche. Nous regrettons sincèrement que la proximité avec le RER ait nui à la qualité de votre séjour. Dans l’attente de vous accueillir prochainement dans un hôtel Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Charlotte Leader Experience Client

Patrick V. C. B. P. Business - 08/06/2019 AccorHotels review
« quick and friendly service on all levels »

check-in and check-out went very smoothly the room was clean the service and the food in the restaurants (morning and evening) were high standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Anonymous Business - 06/06/2019 AccorHotels review
« Typical mercure experience »

Friendly cosy and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister D. We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Per C. G. Business - 31/05/2019 AccorHotels review
« Noisy - the rest OK »

Friendly staff and clean room. Unfortunately very much noise from the train and poor soundproofing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister G, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you so much for your compliments about the staff. I will be so happy to share theme with the staff. We regret sincerely that you did not find the serenity you needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Evgeniya K. Business - 27/05/2019 AccorHotels review
« Good service, especially in the evenings. »

All good service, clean rooms, cleaning service was very good. Room service also excellent. Excellent staff in the evenings - fun, young people. Issues: no iron available for 2 days (rather problematic for business clients) + invoice cannot be changed even if the mistake is not with the client.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Misses K., Thank you so much for this good comments; It is always a pleasure to receive a positive feedback. Don't hesitate to write us at this adress for your invoice : h1… We will do our best to help you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Albert T. P. Business - 26/05/2019 AccorHotels review
« Good service »

Staff have good attention and room clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback especially when it concerns the staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Marc Business - 25/05/2019 AccorHotels review
« Good value for money near La Defense »

The room was very nice with modern interior and a good bathroom. Breakfast was Ok... but pretty basic. Unfortunately the "underground / metro" resonated into my bedroom, a bit annoying but not killing. The Hotel has a fine location at walking distance from the La defense office area and near a nice small city park. The name used on the website can not be found anywhere on the hotel so initially I though I was at the wrong hotel. Adding "Le Grande Arche" to the name plate would help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. Thank you for your good comments and your beautiful suggestions that we won't forget to study. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

Binta Business - 20/05/2019 AccorHotels review
« Great hotel with amazing staff »

I usually stay in this hotel at least 1 a month and the staff member is really exceptional. The food is really good too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. What a wonderful comment you leave us! We are happy to read your compliments that delight the whole team. Thank you again for sharing your experience, and we hope your next visit will be as exceptionnal as the previous one. Sincerely, Charlotte Leader Experience Client

Ms M. Friends - 14/05/2019 AccorHotels review
« Would not recommend »

Everything at the hotel was minimal and basic. The breakfast was the worst I have ever had at a hotel. The only thing that was good was the location and the staff was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of al, we would like to thank you for your your comments about the hotel and the staff. Rest assured that your experience has been shared with the food and beverage manager so that we can improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Guest Business - 10/05/2019 AccorHotels review
« Noisy and not at Grande Arche »

Despite being on 3rd floor there was considerable noise from revellers and mopeds until the early hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to read that your stay was not as quiet as you wish. We hope your stay will be quieter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte Leader Experience Client

Test Business - 06/05/2019 AccorHotels review
« catastrophe »

catastrophe

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Merci d'avoir pris le temps de répondre à notre enquête de satisfaction client. Je suis désolé d'apprendre que votre séjour au Mercure Paris La Défense Grande Arche n'a pas été à la hauteur de vos attentes. Nous nous efforçons de fournir un service de qualité et je suis désolé de lire votre déception. Je vous invite à me contacter directement par email pour m'en dire un peu plus sur votre séjour. En vous souhaitant une agréable journée, Cordialement, Charlotte

Jp Solo - 24/04/2019 AccorHotels review
« Quiet and comfortable hotel. Good value. »

Two night stay. Convenient for late night arrival and check-in. Well presented room and very comfortable bed. Free mini-bar appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, Nous sommes très heureux de lire que vous avez apprécié notre hôtel ainsi que nos chambres fraîchement rénovées. Nous espérons vous accueillir à nouveau au plus vite. Nous vous souhaitons une belle et heureuse fin de semaine. Charlotte Leader Experience Client

Robert Couples - 23/04/2019 AccorHotels review
« Good hotel easy for transport in cool weather. »

Nice hotel with easy parking and RER access. Room a good size and well decorated. The room was unbearably hot with no ventilation, fan or aircon. Neither of us slept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the incident you encountered with the heating. Rest assured that the problem is solved today. If we have the chance to welcome you again, I suggest you write to us before: h1… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte Leader Experience Client

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