Hotel - Grand Mercure Wellington
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Wellington

4.0/5 348 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

GOVERNMENT- PARLIAMENT BUILDINGS3 km / 1.86 mi

Congress centre

MICHAEL FOWLER CENTRE1 km / 0.62 mi

Exhibition centre

QUEENS WHARF EXHIBITION CENTRE2 km / 1.25 mi

Your meetings and events

Grand Mercure Wellington offers eight flexible meeting rooms, boasting natural daylight and air conditioning, provide creative canvases and modular meeting spaces.

Grand Mercure Wellington Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM AT L2 38 m2 2 m 0 0 14 0 0
RETREAT 1 45 m2 2 m 40 12 14 12 16
RETREAT 2 45 m2 2 m 30 12 14 12 16
THE RESIDENCE 70 m2 5 m 55 20 24 28 40
GALLERY 2 85 m2 2 m 60 24 24 27 40
THE RETREAT 90 m2 2 m 84 35 28 35 56
GALLERY 1 95 m2 2 m 100 30 30 25 64
THE GALLERY 180 m2 2 m 160 60 60 75 120
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 114 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,469 reviews

Our guest reviews for
Grand Mercure Wellington

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 348 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Bob C. Business - 15/06/2019 AccorHotels certified review
« Good place to stay »

I enjoyed my stay good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Cassini Couples - 15/06/2019 AccorHotels certified review
« An excellent stay from the minute we walked in! »

My wife and I had a rather terrible experience flying in to Wellington from the states. However, once we arrived at the hotel, Etienne and his team were friendly, responsive, and extremely accommodating. We arrived in the morning before check-in time and Etienne was able to get us an extremely comfortable room. His team rang our room in the afternoon and said they had a gift for us. One of the hotel staff brought us a bowl of fresh fruit to the room, which was very much appreciated by my wife and I. Overall, I can't recommend the hotel as well as Etienne highly enough. At the end of our stay, I asked Etienne if I could speak to his manager (to tell him what a great job he had done), only to learn that he was the manager! This made our trip to New Zealand all the more enjoyable and I would definitely recommend to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassini N., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Rob H. Business - 15/06/2019 AccorHotels certified review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Rye D. Business - 14/06/2019 AccorHotels certified review
« Amazing customer service »

The customer service we received from Kiah DeRose was absolutely the best we’ve had on our 3 week business trip around the country. From making a last minute appointment over the phone right through her service as soon as we walked in the door. The room was great, but the service definitely made it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rye D., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Beth Business - 14/06/2019 AccorHotels certified review
« Service on arrival was amazing. The young lady was very polite and extremely helpful »

Easy, and good for weightloss going up and down the hill daily :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Taylor Couples - 14/06/2019 AccorHotels certified review
« Exceeded my expectations »

The staff were absolutely amazing, very genuine people who treated my partner and I as if we were the royal family! As soon as I stepped into the lobby it took my breath away, very stunning decor. The room was wonderful with a spectacular view of the city, and the valet service made our trip a little easier as we didn’t have to worry about security/parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taylor M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Pauline S. Families - 14/06/2019 AccorHotels certified review
« Friendly and welcoming »

great staff. great location, great restaurant with veiws of wellington

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Anonymous Business - 13/06/2019 AccorHotels certified review
« Great stay »

Nice quick check in. Did not have any local currency so was able to change some at the reception which was great. Was able to borrow an umbrella and staff was helpful with restaurant recommendations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Apurva K., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Mania Business - 13/06/2019 AccorHotels certified review
« Comfortable and staff were lovely. »

Not walking distance to places i needed to go daily but taxi service was available promptly which was handy. The staff were lovely,I think they were trainees and talked a bit fast at arrival also in error offered a car to us from valet which was not ours but soon apologised when we mentioned we were awaiting a taxi. Food was great as we visited the restraunt 1 evening and a wonderful view,wasn't sure if we had breakfast as part of the room so made other arrangements for the mornings. Overall accommodation was clean and comfy staff were friendly and food was delicious. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mania E., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Clive Couples - 13/06/2019 AccorHotels certified review
« Overnight stay exceeded expectations »

We enjoyed our stay and look forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Mark D. Couples - 13/06/2019 AccorHotels certified review
« Fantastic »

Will book again when staying in Wellington. Staff were very helpful and will presented

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark d., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Anonymous Friends - 12/06/2019 AccorHotels certified review
« A comfortable stay. »

The room was clean and comfortable, but noise from adjacent rooms and hallways was noticeable. Persistent knocking sounds at 6am woke both myself and my friend .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah S., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Hugo Couples - 12/06/2019 AccorHotels certified review
« Great »

Welcoming, relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishil Shah, Night Manager.

Nancy Couples - 11/06/2019 AccorHotels certified review
« A makeover of the highest quality. »

Was pleasantly surprised upon stepping into the hotel to see the completely transformed reception ares and from here everything else totally upgraded looking amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Anonymous Couples - 11/06/2019 AccorHotels certified review
« Excellent »

Very welcoming staff an the Kawakawa tea with biscuits on arrival is a great touch. Room an bed very comfortable!. Look forward to another stay at grand Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TeMoana R., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Rachael D. Couples - 11/06/2019 AccorHotels certified review
« Incredible, clean, friendly, helpful »

I was treated so well, the hotel is faultless and the beds were super amazing!!!! Where can I get one? but seriously amazing service, thanks! Can’t wait to stay again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael D., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Joeyshere Couples - 11/06/2019 AccorHotels certified review
« Wonderful stay - Beautiful rooms »

Had a wonderful stay, rooms have very tastefully been remodeled and great beds. Really liked the room style and design, the rain shower was bliss! I also love it when a hotel actually has separate drinking glasses in the bathroom to the mini bar. Its that attention to detail which was well appreciated. Check-in was warm (especially at 1am) and staff interactions were all positive. Asked for a late checkout and was happy to pay the $20 but reception then removed the charge as I was a loyalty member and also staff - a heartist moment and nice recognition of both.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

Pioneer546060 Friends getaway - 11/06/2019 TripAdvisor review
« Great two night stay »

We booked at short notice as it was for a funeral. We arrived from Auckland at tea time. We were greeted by very friendly staff. Efficient check in. Car valet parked. Compliment drink in the bar. Car always bought up immediately it was requested. Fresh bottle of water each morning in the car. The rooms are decorated beautifully. Great stay, good on Grand Mecure Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pioneer546060, We were delighted to read your positive notes about your recent stay with us, albeit your visit was for an unfortunate occasion. We are happy we were able to offer you a pleasant stay with us at Grand Mercure Wellington. I have shared your feedback with my Front Office team and they were pleased to learn they could be of your assistance. With our sincere condolences and warm regards from Wellington, Jade

R K. Couples - 10/06/2019 AccorHotels certified review
« Loved our stay »

Our stay was excellent. The room and the staff were excellent. We did not have any issues at all. Our only complaint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebeka K., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Chris Couples - 10/06/2019 AccorHotels certified review
« a week in Wellington »

The Grand Mercure on The Terrace is a nice business-quality hotel that we found to be a great base for exploring Wellington. It's an easy walk down the hill to most of the city attractions and to the Cuba Street restaurant precinct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher L., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne Assistant Manager

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