Hotel - ibis Paris Gare de l'Est TGV
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Paris Gare de l'Est TGV Hotel

3.5/5 1,116 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

VILLEPINTE15 km / 9.32 mi

Exhibition centre

PORTE DE VERSAILLES12 km / 7 mi VILLEPINTE15 km / 9.32 mi

Your meetings and events

ibis Paris Gare de l'Est TGV Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAGENTA 30 m2 2 m 25 16 16 0 0
    • Screen
    • Flipchart
    • Soundproof
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 68 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,894 reviews

Our guest reviews for
ibis Paris Gare de l'Est TGV

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,116 reviews
Joanne Friends - 09/07/2019 AccorHotels certified review
« Great place to start! »

10 day trip and just a quick stop over - perfect for sleeping!

Anonymous Couples - 06/07/2019 AccorHotels certified review
« Cool »

Cool

Couples - 02/07/2019 TripAdvisor review
« All good except now water bottles »

The hotel, the staff were all great. But it was disappointing that no complimentary water bottles were not given. When asked the reception said they don't give! Specially on the hot summer days, water would have been much appreciated

Roy Couples - 30/06/2019 AccorHotels certified review
« Comfortable for a short stay »

Easy to book-in, Air conditioning to room enjoyable as it was 35c outside. Room quite but would have liked Tea & Coffee making facilities in-room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY T., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

F. C. Families - 28/06/2019 AccorHotels certified review
« Nice clean room, friendly and helpful at reception. »

Very friendly and helpful guy at reception. Good location. Nice room suitable for 1 adult / 2x kids and was clean. Noisy street at night so not good sleep because of that. I understand Paris is expensive city to stay but I found another hotel for half the price and just as nice for our next 2 nights in Paris, though it was bit further out of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCES MARRY C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

California F. Families - 25/06/2019 AccorHotels certified review
« Poor customer service »

My f. of three checked in at your hotel on May 27,2019. We had a smooth check in courtesy of Tatiana in front office who was friendly, courteous and very helpful. However, our first night was miserable because it was really hot in our room and the air conditioning was not working. I called the front desk several times but no one picked up the phone. On the morning of May 28, 2019, I immediately visited the front desk to report the air conditioning issue. I was informed by Edouard in the front desk that air conditioning for the entire hotel will not be turned on until June per hotel policy. I found this to be unsatisfactory; therefore, I requested to speak to a manager. After a few minutes, I received a call in my hotel room from Edouard informing me that Anne, hotel manager is available to speak with me. I immediately made my way back to the front desk. I explained my concerns with Anne regarding our inability to sleep due to the air conditioning not working. I found Anne to be rude and her communication skills and customer service were extremely poor. I found it hard to believe that she was the manager. She had no desire to make our 5 nights stay at their hotel comfortable. She was confrontational and told me that I was getting what I paid for. On the other hand, Edouard, went out of his way and contacted maintenance and requested to turn on the centralized air conditioning for the hotel considering other guests were also uncomfortable with the heat. In my opinion, Edouard is highly deserving of a management position because he has the skills and ability to provide excellent customer service. I would also like to provide my feedback to the staff by the name of Radka who manned the dining room when we ate breakfast on May 28 through May 31. It appeared that she was unhappy with her work. Despite giving our morning greetings, she could not even spare a smile and made us feel unwelcomed. My f. and I are water drinkers. Every single time we requested Radka to refill or replenish the water decanter, she would tell us that there is no more water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIO D., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Nicola R. Friends - 18/06/2019 AccorHotels certified review
« Good for a weekend »

Friendly staff, small and sober rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLA R., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Mark Couples - 14/06/2019 AccorHotels certified review
« Clean room, large enough and wjth all amenities »

Good expefience. The only difficulty was ti find the right hotel. There are about 8 Ibis hotels with the same name and location. The emails from Accor did not give the address. So we went to three before reaching the correct one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

P. Business - 30/05/2019 AccorHotels certified review
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Chantal PECOU DIRECTRICE

Anonymous Couples - 23/05/2019 AccorHotels certified review
« Small room, but nice employees. »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID B., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Bhavneet Families - 10/05/2019 AccorHotels certified review
« Great! »

Great experience and great cooperation from staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BHAVNEET K., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Vijayakumar Solo - 03/05/2019 AccorHotels certified review
« Not satisfactory »

Front desk was not friendly. No hospitality at all. Very poor. I stayed in lot of IBIS hotels. But this one is real bad due to the staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIJAYAKUMAR R., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Anonymous Couples - 29/04/2019 AccorHotels certified review
« Good but could do with a bit more cleaning »

It was a nice room and I really liked that we could store our luggage in a room downstairs after we checked out. However I moved a table and there was a child’s toy hidden behind it, along with quite a bit of dust.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEN H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Lynley Couples - 24/04/2019 AccorHotels certified review
« Overnight sty »

Excellent overnight stay, very near gard de east. Friendly helpful staff and great luggage storage

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYNLEY M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

M. J. Couples - 17/04/2019 AccorHotels certified review

Location very good,cleaning very good,service very good, breakfast can be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOUSSEF M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

W J. Couples - 13/04/2019 AccorHotels certified review

Very pleasant and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Veronica M. Couples - 10/04/2019 AccorHotels certified review
« Great helpful staff »

Excellent, staff found safe place for our bikes. The latecheck out for 20 euros was very helpful. Quiet room and comfortable beds. GOOD WIFI

Our hotel has responded to the review
Our hotel has responded to the review

Dear VERONICA m., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Ffffff Friends - 02/04/2019 AccorHotels certified review
« Excellente »

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Chantal PECOU DIRECTRICE

BackPacker57294 Family - 26/03/2019 TripAdvisor review
« Hotel Ibis Paris gare de L'est TGV »

Good hotel located in a quiet street, 3 mins walk from metro line 4 and 6 mins walk from gare de L'est-We came by Eurostar and Gare du Nord is only 1 stop after on metro line 4- Welcoming, friendly and helpful 24 hours front desk Reception- Easy to check in and out. we checked out at 9am and left our luggage in the storage room and came back to collect them before leaving for Eurostar. Nice room with electric blind and comfy twin beds and aircon. Nice bathroom with shower. it would have been great if we had a mini fridge! Opposite hotel, is a small friendly chinese restaurant with authentic delicious chinese food at affordable price! We recommend it! Not far from the hotel, there is a grocery shop, McDonald and a few coffee places.

Rita Families - 25/03/2019 AccorHotels certified review
« Ibis Gare de l'Est TGV »

Good room, clean- nice comfy twin beds. Nice bathroom - Reception was helpful, polite and we were always greeted by a smile. The hotel is nice and just about 6 mins walk from gare de l'Est Station, and just opposite , there is a lovely authentic chinese little restaurant which is affordable and the food is delicious! The only missing thing was a mini fridge- We would have loved to have one in the room where we could keep a bottle of water of some chilled snacks.

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