Hotel - ibis Paris Gare de l'Est TGV
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Paris Gare de l'Est TGV Hotel

3.5/5 1,122 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

VILLEPINTE15 km / 9.32 mi

Exhibition centre

PORTE DE VERSAILLES12 km / 7 mi VILLEPINTE15 km / 9.32 mi

Your meetings and events

ibis Paris Gare de l'Est TGV Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAGENTA 30 m2 2 m 25 16 16 0 0
    • Screen
    • Flipchart
    • Soundproof
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 68 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Direct dial telephone
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,979 reviews

Our guest reviews for
ibis Paris Gare de l'Est TGV

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,122 reviews
Anonymous Couples - 08/09/2019 AccorHotels review
« Some problems but value for money »

The staff we dealt with were pleasant and affable but on the evening of arrival the level of professionalism shown was below the level expected. The receptionist was not present. Later we waited 25 minutes for 2 croque-monsieur to be prepared. Cutlery had to be found after the food was ready. No red wine was available, although the morning staff did provide a complimentary glass in reparation. The litre of water was brought without glasses. The room allocated was near to a lift as requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARGARET W., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Rowena A. Couples - 03/09/2019 AccorHotels review
« Efficient, friendly and clean »

Helpful staff, well designed rooms, plenty of hot water. Central location for Gare du Nord, L'Est and not far from the Gare de Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROWENA A., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Victoria Couples - 30/08/2019 AccorHotels review
« Small but otherwise fine »

Staff helpful and friendly, room clean and practical, location, vis a vis Care de l'Est TGV, excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTORIA S., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Salaun-penquer O. B. O. N. Solo - 20/08/2019 AccorHotels review
« Disapointed »

Hello, I called your customer service at 09pm on 12th August in order to know if I can book a room for a friend (Paul N.) and if I can paid with my own card for him considering the following : 1) I would like to book one night from he 12th August to 13th August. 2) I'm not in the same city and so I cannot physically go to the reception of the hotel 3) My friend will arrive around 11:30pm Your personnal on the phone confirmed me that it's possible, book the room and make the pre-reservation. I received few minutes ago the confirmation of the booking. Then at 11pm (2hours after), I received a call from the hotel from your personnal named Mohamed (He refuse to give me his last name) who indicate that I must come to the reception to pay the room or send by email a picture of my credit card. I refuse and tell him that your team on the phone tell that it was ok. Then he argued that the personal on the phone made a mistake and give 2 options : One, I do what he required Two, he cancelled the room I tried to explain that it an high risk for me to share picture of my CB and I don't want. Than he informed that he cancelled the room and hang off the phone. I called back immediatly and told him that it is a unprofessional way to proceed, the misktake was done by his team and not me. He told me that it's not his problem, that I no room booked in the system. After hard word, he repeat me many times : Who are you, who are you. I simply said a customer and he said that he cancelled the reservation involving that he don't know me. I told him that my friend had issue on his CB and cannot pay involving that he'll sleep on the street because of your mistake. He told me that he don't care. He was really agressive and refuse to give his last name, only said I'm Mohamed. My friend has issue with CB and was not able to pay so finally I accepted and share my CB micture by email. His behavious was unappropriate and extremely agressive. I'm really disappointed and chock by such behaviour. I used to travel for my personnal job as Project Manager for an american company and I'll not use anymore this hotel. Please train your personnal to avoid to repeat such situation and informed this Mohamed that he was totally unprofessionnal and had an unappropriate behaviour. Benjamin SALAUN-PENQUER

Michael A. Business - 10/08/2019 AccorHotels review
« Great location, modern decor and excellent customer service »

I coordinated a travel course to Paris with 12 students. This was the perfect hotel for our needs and all of the students enjoyed their stay.

Anonymous Families - 04/08/2019 AccorHotels review
« Convenient stay before an early train - disappointed with the cleanness of the room »

Overall, I did not have great expectations based on the review read on this hotel on trip advisor. Staff were nice, hotel did effort to modernise a bit the look of Ibis hotels. I had little time and not the sort of person to complain. The floor of the room (104) was rather dirty with pieces of papers, multiple traces of dirt. I did not complain to the management because we were tired and wanted to relax. Hoovering the floor for 5 minutes would have changed everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARNAUD L., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Derek L. Couples - 15/07/2019 AccorHotels review

Satisfactory for a city centre brief stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEREK L., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Joanne Friends - 09/07/2019 AccorHotels review
« Great place to start! »

10 day trip and just a quick stop over - perfect for sleeping!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNE N., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Anonymous Couples - 06/07/2019 AccorHotels review
« Cool »

Cool

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Chantal PECOU DIRECTRICE

Couples - 02/07/2019 TripAdvisor review
« All good except now water bottles »

The hotel, the staff were all great. But it was disappointing that no complimentary water bottles were not given. When asked the reception said they don't give! Specially on the hot summer days, water would have been much appreciated

Roy Couples - 30/06/2019 AccorHotels review
« Comfortable for a short stay »

Easy to book-in, Air conditioning to room enjoyable as it was 35c outside. Room quite but would have liked Tea & Coffee making facilities in-room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY T., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

F. C. Families - 28/06/2019 AccorHotels review
« Nice clean room, friendly and helpful at reception. »

Very friendly and helpful guy at reception. Good location. Nice room suitable for 1 adult / 2x kids and was clean. Noisy street at night so not good sleep because of that. I understand Paris is expensive city to stay but I found another hotel for half the price and just as nice for our next 2 nights in Paris, though it was bit further out of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCES MARRY C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

California F. Families - 25/06/2019 AccorHotels review
« Poor customer service »

My f. of three checked in at your hotel on May 27,2019. We had a smooth check in courtesy of Tatiana in front office who was friendly, courteous and very helpful. However, our first night was miserable because it was really hot in our room and the air conditioning was not working. I called the front desk several times but no one picked up the phone. On the morning of May 28, 2019, I immediately visited the front desk to report the air conditioning issue. I was informed by Edouard in the front desk that air conditioning for the entire hotel will not be turned on until June per hotel policy. I found this to be unsatisfactory; therefore, I requested to speak to a manager. After a few minutes, I received a call in my hotel room from Edouard informing me that Anne, hotel manager is available to speak with me. I immediately made my way back to the front desk. I explained my concerns with Anne regarding our inability to sleep due to the air conditioning not working. I found Anne to be rude and her communication skills and customer service were extremely poor. I found it hard to believe that she was the manager. She had no desire to make our 5 nights stay at their hotel comfortable. She was confrontational and told me that I was getting what I paid for. On the other hand, Edouard, went out of his way and contacted maintenance and requested to turn on the centralized air conditioning for the hotel considering other guests were also uncomfortable with the heat. In my opinion, Edouard is highly deserving of a management position because he has the skills and ability to provide excellent customer service. I would also like to provide my feedback to the staff by the name of Radka who manned the dining room when we ate breakfast on May 28 through May 31. It appeared that she was unhappy with her work. Despite giving our morning greetings, she could not even spare a smile and made us feel unwelcomed. My f. and I are water drinkers. Every single time we requested Radka to refill or replenish the water decanter, she would tell us that there is no more water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIO D., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Nicola R. Friends - 18/06/2019 AccorHotels review
« Good for a weekend »

Friendly staff, small and sober rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLA R., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Mark Couples - 14/06/2019 AccorHotels review
« Clean room, large enough and wjth all amenities »

Good expefience. The only difficulty was ti find the right hotel. There are about 8 Ibis hotels with the same name and location. The emails from Accor did not give the address. So we went to three before reaching the correct one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

P. Business - 30/05/2019 AccorHotels review
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Chantal PECOU DIRECTRICE

Anonymous Couples - 23/05/2019 AccorHotels review
« Small room, but nice employees. »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID B., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Bhavneet Families - 10/05/2019 AccorHotels review
« Great! »

Great experience and great cooperation from staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BHAVNEET K., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Vijayakumar Solo - 03/05/2019 AccorHotels review
« Not satisfactory »

Front desk was not friendly. No hospitality at all. Very poor. I stayed in lot of IBIS hotels. But this one is real bad due to the staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIJAYAKUMAR R., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Anonymous Couples - 29/04/2019 AccorHotels review
« Good but could do with a bit more cleaning »

It was a nice room and I really liked that we could store our luggage in a room downstairs after we checked out. However I moved a table and there was a child’s toy hidden behind it, along with quite a bit of dust.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEN H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

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