Hotel - ibis Marrakech Centre Gare
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Marrakech Centre Gare Hotel

3.5/5 1,259 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

PALAIS DES CONGRES0.5 km / 0.31 mi

Exhibition centre

PALAIS DES CONGRES0.5 km / 0.31 mi

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 109 rooms
    • 220/240 V AC
    • Air conditioning
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Shower
    • Toilets
    • Hair dryer at reception
    • Smoke alarm in room
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating 2,062 reviews

Our guest reviews for
ibis Marrakech Centre Gare

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,259 reviews
Anonymous Couples - 07/10/2019 AccorHotels review

Generally a nice hotel, but a bit disappointing, no attention to detail.

Jack D. Families - 03/10/2019 AccorHotels review
« Good stay. A little worn »

The hotel was clean and the facilities excellent for the money. Breakfast was ok but needed things like napkins.

Excellent Friends - 01/10/2019 AccorHotels review

Excellente

Satish V. Solo - 29/09/2019 AccorHotels review
« Was OK »

Rooms were very small and found to be basic which is not as same as regular ibis standards

Anonymous Couples - 21/09/2019 AccorHotels review
« Quiet,clean and comfortable walking distance from train station. »

We stayed at this Hotel on two separate occasions within 4 days. On both occasions the room was clean and tidy and we experienced minimal noise. On our second stay we had a double bed, not a twin as booked and the room was less tidy, it did not have a desk or table. After a full day travelling and feeling unwell we did not have the energy to discus. The hotel is perfectly situated next to the train station for ease of travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COOKE L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Ilya Families - 21/09/2019 AccorHotels review
« Very bad customer service »

We were travelling with a 3-month old baby. Upon checking in we were given a key card to our room, but when we got to our room we noticed that the door was closed. We went inside and it smelled of cigarette. We went back down to the reception and was given a key card to another room. We went to that room to find that the room was not the room that we paid for (we paid for the sweet bed room), and the condition of the room was bad - no mirror in the bathroom, stains on the wall, dirt mark in the shower. We went back down only to be told that our original room was the last one of the sweet bed, and that if we want another room we had to wait until the next morning. We were also told that we had to wait for that room to be cleaned for tonight. We had been travelling from Rabat and were all very tired especially with a baby. So we had no choice but to wait. In the end we got to our room, they did everything they could including opening the window but the smell was still there. The next morning, we went to breakfast at 10 and found the spread to be very poor. This was not the first time we stayed in Ibis, and especially in Morocco so we had an idea of the standard and what to expect. The bread were not covered so they became dry. There was no refill of scramble eggs, pancake and harcha. But we just ate whatever we could find. After this experience, we’re starting to think twice about staying in Ibis Morocco. And oh my god, almost forgot one more thing, there was no baby cot available for our baby at the time! Because the one available was being used by another customer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILYA I., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Isabelle Couples - 19/09/2019 AccorHotels review
« Worst experience with Accor stays »

The only good thing about this place was its location that is near the medina and airport. Everything else, was simply poor. Lift and phone was not working. Room was old and dusty (i stayed at other riads throughout my moroccan trip and it remains the worst), only 1 cup for use in the entire room (had to borrow from kitchen ourselves as lift and phone was not working, and return the next day as it is meant for breakfast usage) . Staff was not experienced (asked us to pay the wrong price, until we checked our reservation, told us we didnt have breakfast when it is indicated on reservation).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs ISABELLE, Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Anonymous Solo - 19/09/2019 AccorHotels review
« good, but not excellent »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL V., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Doug Couples - 17/09/2019 AccorHotels review
« Becoming tired »

While in many ways up to the reliable standard of an Ibis, this particular hotel's interior is much on need of refresment: worn and stained carpet, fading paint, chipped plaster, visible repair caulking, broken fixtures. Service was spotty and too much socializing between staff and between staff and others, while clients wait for attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Hicham Solo - 09/09/2019 AccorHotels review
« Good location and nice pool »

Very central and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear HICHAM Y., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Myangel Families - 26/08/2019 AccorHotels review

Its certainly not a luxury hotel by any standard, more of a low budget backpackers type of hotel. Clean but not my type. The impression l got on line was way different from what was real.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jalila BENTAHAR General Manager

Intissar Couples - 21/08/2019 AccorHotels review
« The staff do an excellent job, they are good team. They make things easy for the guests. »

It was my first time in Marrakesh , and it was amazing,I couldn't ask for more, everything was nice, the hotel is very clean with the whole facilities that you need for your stay. indeed, the staff are very friendly, thing that causes comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear INTISSAR E., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Solo travel - 14/08/2019 TripAdvisor review
« It Was Great »

It was Great Staying At this Beautiful Location , Friendly Stuff , Clean & Comfortable Bed , Good Reputation , Nice Breakfast , I Use to Stay at this Hotel everytime i come To Marrakech , Because of its location and because The Price also , I 100 % Recommend This Hotel To Everyone .

B. Solo - 13/08/2019 AccorHotels review
« It was a Great Weekend »

Beds were really comfortable, bathroom clean and inside the room. It's in the city centre , Good Location , Great Stuff , It's The First Time i Tried The Breakfast , It's Was Great .

Our hotel has responded to the review
Our hotel has responded to the review

Dear YASSINE B., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Mohamed C. Families - 07/08/2019 AccorHotels review
« Short stay nice break »

The location was great. The facilities were really nice The staff at reception and the bar were very helpful

Michael Business - 04/08/2019 AccorHotels review
« Front desk staff need training on customer service. »

I booked one night with the intention of extending my stay for another 2 days. I used my mobile phone to book my stay and some how selected the wrong date, when I received the confirmation email I immediately called (12 hours later) to inform the hotel that I had selected the Monday however I was coming on the Friday. I was told that my booking was non modifiable. Your website however states no cancelations. The gentleman said I should come through and they will help me. When getting to check in I was told again that my booking was non modifiable, I explained that I had called the hotel to inform them of the change. I was then told by the front dest that "you should really be more careful when selecting your dates in future". Needless to say I checked out the next morning and went to a different hotel. I stayed at Ibis in Casablanca the following weekend and the service was fantastic.

Zuzana E. P. Families - 03/08/2019 AccorHotels review
« We always stay in this Ibis while taking flight to or from Marrakech »

Nice clean room, good view (pool view), helpful staff, convenient bar, comfortable bed, perfect location, nice garden to spend the day and ok breakfast everything 100%. Great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZUZANA ELMOUKHLES P., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

Suzie Couples - 20/07/2019 AccorHotels review
« Conveniently located, with parking »

Transit night in a central location, parking and quick check-in. A bit noisy in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Marrakech Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement Jalila BENTAHAR Directeur

Asmae Friends - 14/07/2019 AccorHotels review
« Stay for one night »

Actually, all was good except that i booked the room with my friend but in the room we had only one soap, one shampoo and one towel for hands which was really annoying for both of us

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASMAE F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jalila BENTAHAR General Manager

Talal A. Solo - 10/07/2019 AccorHotels review
« Wonderful stay »

Well, basically I was exhausted at the day of arrival in the hotel but unfortunately, Mr. Abdulsamed hope I write his name correctly. He was very cooperative and helpful upon my arrival time. He accommodate me smoothly as I felt home. He knows how to implement Accor hotel value as made my stay feel welcome really. Thanks Mr Abdulsamed. At the time of checked out I don’t want to forget miss. Sarah also assist with my boarding pass. Really was wonderful stay and I’ll visit you again and again. Hope to share my feedback with the colleagues. Kind regards, Talal A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TALAL A., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jalila BENTAHAR General Manager

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