Hotel - Mercure Sydney
Mercure Hotel Mercure Hotel

Mercure Sydney

4.0/5 5,564 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Mercure Sydney will be undertaking upgrades to our guest rooms commencing September 2019, these works will be carried out in stages to minimise disruption and noise associated work will be limited to Monday - Friday between the hours of 10:00am and 4:00pm

Hotel location

Companies and event centres nearby

Exhibition centre

INTERNATIONAL CONVENTION CENTRE1 km / 0 mi

Your meetings and events

With its dedicated events floor and exceptional range of conference facilities, it's easy to see why Mercure Sydney is one of Sydney's premier meeting destinations. As a Sydney conference venue, the hotel features eight versatile event spaces, some of which can be combined to create larger function rooms when required. Accommodating up to 300 delegates, this impressive Sydney event venue has the flexibility to offer a range of layout configurations, from banquet and boardroom, to classroom and theatre. Add to that the option of a spectacular roof terrace venue, and Mercure Sydney is simply the ideal choice for any event. A variety of modern conference facilities and tools are available, as is a set of tailored packages and unique event concepts.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROOF TERRACE 0 m2 0 m 0 0 0 0 100
EXECUTIVE BOARDROOM 18 m2 2 m 0 0 8 0 0
ST JAMES 37 m2 2 m 35 15 14 18 30
WYNYARD 45 m2 2 m 40 18 18 21 30
MUSEUM 48 m2 2 m 50 21 20 24 40
WYNYARD/ST JAMES 82 m2 2 m 50 0 0 0 0
ST JAMES/MUSEUM 85 m2 2 m 60 0 0 0 50
MARTIN PLACE 94 m2 2 m 80 27 30 30 70
WYNYARD/ST JAMES/MUSEUM 130 m2 2 m 90 0 0 0 0
TOWN HALL 153 m2 3 m 120 26 22 48 100
CIRCULAR QUAY 163 m2 2 m 160 36 40 72 110
CENTRAL ROOM 190 m2 3 m 140 27 22 69 130
GRAND CENTRAL 343 m2 3 m 300 106 0 130 220
    • Soundproof
    • Flipchart
    • Screen
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

  • 517 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 51 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • RJ 11 outlet
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 25,788 reviews

Our guest reviews for
Mercure Sydney

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,564 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Martin F. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Great Service »

Upon arrival we were greeted by a very helpful and friendly member of the staff. The room was nice and clean and well appointed. As it was a special occasion, the champagne and strawberries and chocolate were a pleasant surprised and a very nice detail. This is the hotel of our choice when visiting Sydney, we have stayed several times in the past and we will continue to stay the in the future. Very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Firstly allow me to thank you for taking the time to share your feedback with us on your most recent stay at Mercure Sydney. As the Guest Experience Manager, I was delighted to receive your feedback and see that we are able to provide a memorable experience for you. At Mercure Sydney we take all our feedback seriously - rest assured I will be sharing your wonderful feedback with our team. If time permits, we would very much appreciate it if you could share your experience publicly on Tripadvisor. I have included the link below: https://www.tripadvisor.com.au/UserReview Martin, thank you again for your feedback and for your loyalty as an Accor member. I look forward to welcoming you back to Mercure Sydney in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Mrs K. S. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Mrs kinisimere S. »

Overall was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kinisimere, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Ken O. Business - 13/11/2019 Confirmed reviews AccorHotels
« Ken O. »

Yes it was ok however I dis not like the extra use of my Credit card (i hate the unnecessary paper work)eg the accomodation chagre, then the credit card fee and then the last swipe for Misc. fees in case of room charges $5 etc then room service.. much prefer to have accom Plus other fees on the one transaction..... Ken

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, Thank you for taking the time to tell us about your experience at the Mercure Sydney. Thank you for your feedback regarding our credit card process. Your comments will be reviewed by our Management team, as we do understanding that this is a lengthy and inconvenient process for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Dian Families - 13/11/2019 Confirmed reviews AccorHotels
« Good Location »

Near train station and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dian, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. Thank you for your comments regarding Platform 818. I will share your comments with our team. Thank you again for sharing your experience, and we to welcome you back on your next visit to Sydney. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Anonymous Solo - 13/11/2019 Confirmed reviews AccorHotels

It is always great to be back. The crew is great and it is grateful my room got upgraded. However, the room with balcony seems odd. It is against the main road/station and quite noisy. No sure anyone would like to sit there.. Rooms located on 13rd floor are still preferred. There is another thing add- my credit card was charged 11AUD from the hotel and I dont recall any expense. Please email the invoice and check it for me, thanks...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yishan, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our guests. Your comments regarding floor preference have been updated in our system for future reference and your tax invoice has been emailed out to you. Please let us know if there is any issue with the billing and we will investigate further for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Greg Business - 13/11/2019 Confirmed reviews AccorHotels
« My stay was comfortable »

My stay was short, brief and comfortable for my short experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Paul R. Business - 13/11/2019 Confirmed reviews AccorHotels
« Mr »

Very convenient and friendly staff. I was placed into one of the newly renovated rooms, it was really nice and exceeded my expectations of what I'd get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. We are delighted you enjoyed our newly refurbished rooms and will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Anonymous Couples - 13/11/2019 Confirmed reviews AccorHotels
« Ideal location, clean and helpful efficient service »

Friendly greeting and helpful desk staff when we arrived early in the morning. Also very helpful at the end of our stay when we had left things in the safe and were in a rush! Clean and tidy room. Warned of some renovations and noise, but we didn't notice the noise. Great location to just go out and get the train or bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwenda, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Anonymous Friends - 13/11/2019 Confirmed reviews AccorHotels
« Convenient »

Excellent staff, convenient location, excellent room and services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience. We look forward to welcoming you back again soon. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Ros Couples - 13/11/2019 Confirmed reviews AccorHotels
« Excellent service with staff going above and beyond »

From the moment we walked into the hotel the staff went out of their way to ensure our needs were meet in every way. All were pleasant, happy and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I am delighted that our staff have made your stay a memorable one. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

FrequentFlier109403 Family - 13/11/2019 TripAdvisor review
« Family Stay »

for a short family stay in Sydney with young children ticked all boxes - perfect for needs! Breakfast amazing ! pool /gym / sauna great relief after outings in city. Staff very friendly and helpful. Rooms spotless - location great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FrequentFlier109403, Thank you for taking the time to share your feedback. I am delighted you enjoyed every aspect of your stay with us including the newly upgraded breakfast buffet, along with staff's service, hotel rooms and facilities. We hope to welcome you back to our hotel very soon! Kind regards, Daniel Barnard General Manager

Melinda Business - 12/11/2019 Confirmed reviews AccorHotels
« Amazing!! »

With the exception of someone trying to get into my room at 3am, my stay was exceptional! Staff were amazing! Food was delicious! Service was incredible and rooms were perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melinda, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Anonymous Families - 12/11/2019 Confirmed reviews AccorHotels
« Wasnt great »

Location wasnt close to anything major Rooms were cramped Shower was bad. Hard to control temperature Pool area was old and below par

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shakti, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to advise that we are currently undergoing a refurbishment program on our rooms and bathrooms which will see a marked improvement in our product. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

John Couples - 12/11/2019 Confirmed reviews AccorHotels
« Good stay but with some drawbacks »

Priority check in was slower than the normal check in. 1 person doing priority and 2 people doing normal. The normal check in eventually called me over so I didn't actually use the priority. Getting charged $40 to park overnight in the car park was disappointing. I feel it should be free if you are staying in the hotel. We were upgraded to a King room for no extra charge so that did cushion the blow a bit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our Accor members. Your comments regarding our parking facilities and the cost associated with them will be shared with our Management team for review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Matthew K. Solo - 12/11/2019 Confirmed reviews AccorHotels
« Great location for getting to the airport, city centre, fish market via train and light rail »

I stayed for one night, the staff that helped me checked in was very efficient, and very cheerful. The room I stayed in was newly refurbished, with coffee machines, big tv. As an accor member, I received drinks vouchers..it was nice to get a cool beer! It is easy to get to darling harbour, townhall, and wynard. The best thing about this hotel is getting to the Sydney airport, very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sara will be delighted to receive her commendation for her service at check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Magnus L. Families - 12/11/2019 Confirmed reviews AccorHotels
« syd weekend »

great!! and good value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Joe Families - 12/11/2019 Confirmed reviews AccorHotels
« Comfortable and convenient stay. »

The service was friendly, where the staff were helpful and accomodating of our requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback from our Accor members. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Amanda Families - 12/11/2019 Confirmed reviews AccorHotels
« Welcoming staff, great stay overall!. »

Staff were friendly and welcoming on arrival, room was clean and comfortable. Excellent stay overall!!.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

David Families - 12/11/2019 Confirmed reviews AccorHotels
« Satisfied »

Excellent service. Dated room

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your comments regarding our rooms, we are currently undergoing a refurbishment to our rooms and bathrooms which will see a marked improvement in our product. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

Sc Business - 12/11/2019 Confirmed reviews AccorHotels
« as expected »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive feedback from our guests. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Guest Experience Manager MERCURE SYDNEY _____________________________________ 818 – 820 George Street Sydney , NSW 2000 AUSTRALIA _____________________________________ T +61 (0) 2 … F +61 (0) 2 … E-mail : H2…

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