Hotel - Hotel St Moritz Queenstown - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel St Moritz Queenstown - MGallery by Sofitel

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4.5/5 2,084 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Nearby)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
  • Bicycle hire facilities  (Nearby)
  • Skiing
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

QUEENSTOWN EVENTS CENTRE8 km / 5 mi

Exhibition centre

QUEENSTOWN EVENTS CENTRE8 km / 5 mi

Your meetings and events

Hotel St Moritz is the ideal venue for an effortlessly stylish Queenstown event, complete with innovative, memorable touches. A dedicated events space, The Den, caters for customized meetings and private events, with phenomenal panoramic views.

Hotel St Moritz Queenstown - MGallery by Sofitel Meeting Room 6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE DEN 100 m2 2 m 90 20 30 60 80
THE LIBRARY 90 m2 2 m 50 20 20 30 60
    • Flipchart
    • Venues
    • Audio and video equipment
    • Lectern
    • WiFi access
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Day light
    • Airconditioned meeting room
    • Wedding Ceremony
    • Accomodation
    • Event Planner
    • Fine Cuisine
    • Conference hotel
    • Simultaneous interpreting
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Recently refreshed (including new bathrooms), you'll find the décor unmistakeably alpine, relaxingly residential & oh so cocooning. All exquisitely stylish rooms feature the iconic Sofitel MyBed, aromatic Molton Brown toilettries & the latest Smart TV's.

  • 134 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 27 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Free access with phone card
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 AccorHotels Rating Based on 4,516 reviews

Our guest reviews for Hotel St Moritz Queenstown - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,084 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bhragath Couples - 13/04/2018
« Great stay in beautiful town »

Great hotel to base ourselves for our Queenstown holiday , right level of luxury and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhragath, Thank you for your feedback and terrific rating. I'm delighted you found your stay comfortable and relaxing whilst exploring our beautiful town. We hope to have the pleasure of welcoming you back in the near future. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Ian Couples - 13/04/2018
« Overpriced stay »

i stayed in the King bed room with balcony. it`s on 3rd floor, the view is partly blocked by the Motel in the front. The bathroom is small, without tub. The breakfast is really mediocre. And parking is chargeable.

AccorHotels certified review
Valentina Families - 13/04/2018
« Wonderful. »

We as a family we accommodated at your hotel at the last minute when we were bumped off our flight at the airport. We called your hotel as a fellow bumped passenger stayed there and recommended it - Timur answered and immediately helped even offering us a bigger suite with a rollaway bed to fit our family given it would cost less than two rooms. It was 11pm at night - impressive service. When we arrived, the hotel and room were impressive, warm clean and comfortable with decor to enhance a Queenstown experience - and staff service throughout even more so. So refreshing after the poor service we received immediately prior at the airport from the airline! We ended up staying two nights and would not hesitate to recommend St Moritz to others. Please extend our gratitude to your front desk staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentina, Thank you for your feedback. I'm delighted our team made you feel welcome from the moment of booking, and you enjoyed such a relaxing stay with your family. Our staff are a true asset to Hotel St Moritz and I will certainly share your praises with Timur and the rest of the team. Thank you so much for your recommendation, and we hope to have the pleasure of welcoming you and your family back in the near future, to ensure your next stay is just as memorable for you all. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Rob C. Business - 13/04/2018
« Wonderful »

Very comfortable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you for your feedback. I'm delighted you found your stay comfortable and relaxing and we hope to have the pleasure of welcoming you back again soon. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Roberto S. Couples - 13/04/2018
« Enjoyable relaxing hotel »

Easy and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto, Thank you for your feedback. I'm delighted you found your stay relaxing. We look forward to welcoming you back in the near future, to ensure your next stay is truly memorable for you. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Juan M. H. Couples - 12/04/2018
« Great place to stay in Queenstown »

Great experience with a special thanks to Laura from reception, who was extremely kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan, Thank you for your feedback. I'm delighted you enjoyed your stay and our team made a lasting impression on you. I look forward to sharing your praises with Laura and the rest of the team. We all hope to welcome you back in the near future to our beautiful town. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Roze Couples - 12/04/2018
« Perfect location and amentities »

Great service, always with a smile but no patronising behaviour. Enjoyed the turn down service, the room upgrade and the location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roze, Thank you for your feedback. I'm so pleased you enjoyed our staff's warm spirits and services from our wonderful housekeeping team. I look forward to sharing your praises with them, and we hope to have the pleasure of welcoming you back to the serenity of our location in the near future. With warm regards, Emma Jackson Quality Support

TripAdvisor review
Business - 12/04/2018
« Excellent service - awesome bed! »

Love staying here. Cosy warm and comfortable bed. Fabulous shower pressure. Excellent customer service from every staff member. Particularly enjoyed the lovely large gas fire in the lobby. Beautiful spot to share a drink & catch up with friends. Highly recommend!

AccorHotels certified review
David Business - 11/04/2018

a pleasant stay, professional staff - no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your feedback. I'm so pleased you experienced a pleasant stay with us, and the superior services from our team. We hope to have the pleasure of welcoming you back in the near future. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
John B. Couples - 11/04/2018
« Welcoming and Relaxing »

Every single staff member made us feel so welcome. We enjoyed a suite and dining and other areas made our stay most comfortable and relaxing. All in all, a wonderful stay at Queenstown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your wonderful feedback. I'm truly delighted our team made your stay so memorable. They are a true asset to Hotel St Moritz, and your comments are a true testament to their genuine warm spirits and superior services. I look forward to sharing your comments with them. We hope to welcome you back again soon, and enjoy another comfortable and relaxing stay with us. With warm regards, Emma Jackson Quality Suppport

AccorHotels certified review
Jan T. Couples - 11/04/2018
« Lovely views of the lake beautiful room »

A lovely experience the staff were very accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for your feedback. I'm delighted you enjoyed the beautiful lake views from the comfort or your room, and our lovely staff made you feel so welcome in our beautiful town. We look forward to making your next stay just as memorable! With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Anonymous Solo - 11/04/2018
« overall wonderful but fell short on the food experience »

great in most ways except when it came to food. 1) breakfast: unremarkable experience, on both days; complicated system to order hot food, unimpressive buffet food choices (both hot & cold) /layout & inadequate selection of healthy food items, tiny omelettes the size of a coin thrown in a small plate void of even a wee garnish, young & energetic staff that barely knew how to keep the place going with often clearing plates & tables before customers had finished, never looked to help customers with ordering coffee or requests to replace food items, keen on resetting tables but never clearing extra utensils upon welcoming 2) room service: way too long (over an hour, even if there was a later than usual warning at the time of order) and soup portion way too small, a requested glass of water never made it to the tray and the soup of the day was the soup of yesterday on the second day as it was the same 'daily' choice. 3) room amenities: instant coffee as a complimentary offering at a 5* hotel? very unusual these days... other than the food, i'd say everything was pretty good ~ perhaps a little more time spent at check-in explaining wifi is included & how to connect to it & also where to locate extra duvets or blankets (after asking on a cold night i was directed to look inside the wooden chest in the room).

AccorHotels certified review
Peter C. Families - 10/04/2018
« Good property, not so good service »

Well appointed room and public spaces. Reception staff were rather officious and breakfast service was chaotic when busy. Waiting staff at breakfast could be surly and reluctant to help.

AccorHotels certified review
Anonymous Families - 10/04/2018
« Overpriced but staff were excellent »

We needed to book last minute accommodation due to a flight cancellation. The room was comfortable and met our needs, however we felt it was very overpriced and the decor a bit dated. The service from staff throughout was excellent however.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you for your feedback. I'm delighted you enjoyed the comfort of your room however, I'm surprised by your comments regarding our decor. Last year we completed our room and bathroom renovations, including beautiful new decor in our rooms that reflect our local landscape. I do apologise it was not to your liking. I'm so sorry your stay overall did not meet your expectations. If you could provide any further details, it would be greatly appreciated. We always strive to improve the quality of our services and feedback certainly assists us in doing so. I'm delighted our staff made you and your family feel so welcome, and I hope to hear from you soon at a time convenient for you. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Kelley W. Couples - 10/04/2018
« Memorable and comfortable »

Diego and Joaquin made our stay so special and made everything very easy. They both went above and beyond in helping us and always had a smile on their face.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelley, Thank you for your feedback. It's wonderful to read your stay was so memorable and comfortable, and our team made your experience so special for you both. They are all a true asset to Hotel St Moritz, and I looking forward to sharing your praises with Diego, Joaquin and the rest of team. We hope to have the pleasure of welcoming you both back again soon to our beautiful town and enjoy many more memorable moments. With warm regards, Emma Jackson Quality Support

TripAdvisor review
Family - 10/04/2018
« Awesome stay »

Great location, very professional and friendly staff always ready to help, rooms are clean beautifully decorated great views, the Lombardi restaurant in-house inhighly recommend very good food. We are for sure staying again at this hotel next year.

AccorHotels certified review
Ks Couples - 09/04/2018
« Aloof unwelcoming staff »

Greeted at the reception with aloof staff that made you feel like they were superior to you. It was as if WE were doing them a favour staying there. European staff with attitude! After owning businesses in hospitality, one of the main things I always taught my staff is that your customers pay your wages! I feel that although the staff hewre may be highly trained in their job description, customer service and respect was not included in that training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KS, Please let me express again how mortified I am with the way you were made to feel. I do hope my direct email to you, by way of apology, was well received. We truly hope to have the chance to welcome you back, so we can ensure you receive the true Hotel St Moritz experience. With warm regards, Marina Silva Operations Manager

AccorHotels certified review
Amy P. Families - 08/04/2018
« Great location »

We had a wonderful time and breakfast was fantastic! I would only like to see more "cheap and easy" food options for kids in a small gift shop or machine or something. Walking into Queenstown for an apple, banana, or a bottle of Coke was a pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for your feedback. I'm delighted you had such a wonderful time and enjoyed our delicious breakfast selection in Lombardi. Thank you for your suggestion Amy, I'm sorry heading to town caused you inconvenience; our team in Lombardi would be more than happy to assist you with any additional requests you may have during your stay with us. And I will certainly share your comments with the team. We're always striving to improve the quality of our services and your feedback certainly assists us. I do hope we have the pleasure of welcoming you and your family back soon, for another memorable stay with us. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
David J. Couples - 08/04/2018
« Amazing!!! »

We felt as if we were at home with family. The hotel had a relaxed atmosphere and the staff were friendly and so attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you so much for your feedback. I'm truly delighted to read our staff made you feel so welcome and at home with family! I look forward to sharing your praises with the rest of the team, as it serves as a true testament to their genuine warm spirits and superior services. On behalf of the team, we hope to have the pleasure of welcoming you back to your home away from home, in beautiful Queenstown soon. With warm regards, Emma Jackson Quality Support

AccorHotels certified review
Sharuf Y. Families - 08/04/2018
« Satisfied except for some service »

Stay was fabulous room was fantastic view was awesome and so was the hottub.however we were disappointed with the restaurants service and their staffs and along with that we had to wait for like half n hour for someone to get us more sachets of hot chocolate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharuf, Thank you for your feedback. I'm delighted you enjoyed the comfort of your room and our Hot Tub Garden - it is certainly memorable to relax and soak in the fresh mountain air! Sharuf, I'm so sorry for the less than seamless service you experienced in Lombardi during your stay with us, and I assure you this doesn't reflect our usual superior services. If you could provide me with further details with your experience so I can investigate further, it would be much appreciated. I do hope we have the pleasure of welcoming you and your family back to ensure your next stay is truly memorable, and I hope to hear from you soon at a time convenient for you. With warm regards, Emma Jackson Quality Support

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