Hotel - Mercure Sydney Parramatta
Mercure Hotel Mercure Hotel

Mercure Sydney Parramatta

4.0/5 1,019 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

SYDNEY CONVENTION AND EXHIBITION25.01 km / 15.54 mi SYDNEY SUPERDOME6 km / 3.75 mi

Your meetings and events

Choose from four meeting rooms all with natural light and tailored day delegate packages all including delicious and healthy food as well as access to our poolside terrace.Mercure Sydney Parramatta can hold events upto 160 delegates, in a boutique environment to meet your needs and overseen by our professional conference sales team.Your event will be carbon neutral. The greenhouse gases produced during your meeting are offset by funding renewable energy sources through the Carbon Reduction Institute.

Mercure Sydney Parramatta Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
STUDIO ROOM 48 m2 3 m 25 0 12 0 0
RANDWICK ROOM 53 m2 3 m 50 20 25 30 30
CANTERBURY ROOM 87 m2 3 m 100 35 35 50 60
BALLROOM 140 m2 3 m 160 0 0 0 130
    • Videoconferencing
    • Audio and video equipment
    • Syndicate rooms
    • High speed transmission line
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

  • 165 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Manual temperature control
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,184 reviews

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,019 reviews
Anonymous Business - 08/09/2019 AccorHotels review
« Comfortable and friendly stopover prior to work engagement »

This was a short but pleasant stay. The check-in and out process was extremely easy. Room very clean and comfortable. Towels a little old but one nice and soft. The bed was very comfortable. I was welcome in the restaurant at almost 9pm and the meal was freshly cooked and delicious.

Anonymous Business - 08/09/2019 AccorHotels review

Motel is ok Evening staff were great also restaurant staff were friendly But the early morning staff were not great. Eg. once leaving car park they didn’t open boom gates had to go back in reception tell staff to open gates they were rude in answering. H

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Doherty, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. Please accept my personal apologies that your experience did not meet your expectations. I am pleased you enjoyed your dinner experience however I would appreciate learning more detail on your comment relating to breakfast and parking. I look forward to hearing from you. Kind regards, Ross Buchanan General Manager

Dawn M. Business - 08/09/2019 AccorHotels review
« Enjoyable »

Had a wonderful time here we stayed in a great room, with plenty of space, my only whinge would be the dinner on the Wednesday night @ $55 a head..as it was busy, by the time I got to the buffet there was nothing left! They were just not that quick to replenish the empty food dishes, then some of what I did get was just luke warm, nothing hot!

Sally G Solo travel - 08/09/2019 TripAdvisor review
« Convenient place to stay »

The staff were very friendly, especially in the restaurant when they learned of the reason for my visit. Lovely steak meals and a good breakfast with plenty of variety. Just a pity when I stayed 4 nights that I only received the clean sheets on the 4th night. Would have been nice on the 3rd! Free bottle of water only appeared on the first night too, in my room. Other wise clean comfortable and quiet despite my room facing the main road.

Business - 08/09/2019 TripAdvisor review
« Overnight Business »

Overnight stay for business, Check in and out was easy, spacious rooms and good outdoor area, pool was empty so not sure if tis is normal or was just under maintenance. Clean, well priced, good breakfast, friendly service

Anonymous Families - 07/09/2019 AccorHotels review
« Good »

We had a very comfortable stay. We look forward to stay here in near future

Anonymous Families - 06/09/2019 AccorHotels review
« Average »

Disappointing that there was only one lift working on the morning that we checked out. Your bathrooms leave a lot to be desired, shower head was terrible . Bathroom is tired looking and not clean due to age. On a positive your staff are great and breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am extremely sorry that your experience did not meet your expectations and ask that you please accept my personal apologies. I am pleased you enjoyed your breakfast and found the staff to be accommodating however am very sorry you did not enjoy your room. I note your comment relating to the bathroom and am pleased to advise that we are undergoing bathroom renovation later this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future. Sincerely, Ross Buchanan General Manager

Jh Business - 06/09/2019 AccorHotels review
« Very Good »

Clean comfortable room. Outdoor area behind eating area appeared to be in disrepair. Breakfast was of a low standard, potato gems listed as hash browns which were stuck together indicating frozen supply, baked beans tasted like they were out of a can rather than organic fresh. I also was registered for the Accor program, which has occurred four times now (Melbourne on the Park, Mercure Perth, Ibis Sydney Darling Habour and now Mercure Sydney Parramatta) of which I have emailed Accor and not received a response for many weeks and tried calling but was on hold for 10 minutes.

Mike Business - 05/09/2019 AccorHotels review
« Ok »

Room service very ordinary and got my order wrong 3 times.

James L. Solo - 05/09/2019 AccorHotels review
« Clean and comfortable. »

Service at the reception desk was very welcoming and efficient. The room was clean and comfortable. However the mattress on the bed was not so comfortable. Probably needs changing. Also the TV only had a few channels on it. Overall though I was very happy with my stay.

Diane D. Business - 04/09/2019 AccorHotels review
« Very friendly and comfortable. »

The room was comfortable, the staff were friendly and the room service was prompt.

Anonymous Friends - 03/09/2019 AccorHotels review

Clean, tidy and central location

Anne J. Families - 03/09/2019 AccorHotels review
« Everything went well as expected »

Booked by phone. Arrived late Reception very good Room comfortable Slept Well.

Anonymous Business - 03/09/2019 AccorHotels review
« AC controller »

AC controller did not work properly for 2 days. It seems taht controller did not accept manual temp set at all, and room temp did not reached higher than 20 deg C. After Reception got maintenance dept to fix it, started working properly, for 3 days.

Kylie Couples - 03/09/2019 AccorHotels review
« Clean and comfortable. »

Arrived early as we were going to the races. We weren't expecting a room, however without question we were given one. Room was clean, bed comfortable & shower good. Walls very thin, & you can hear everyone around you. Excellent location for staying if you are going to Rosehill racecourse. Breakfast was great & staff nice and friendly.

Karl H. Business - 02/09/2019 AccorHotels review
« Probably my worst ever hotel experience »

It was poor to say the least, I indicated prior to arrival that I require a very quiet room as I cant sleep otherwise. The room that I was put into was below the very noisy HVAC plant and I had to pack up and change rooms at 11.30 after attempting to sleep. The following evening after returning from all day meetings my room key did not work in the lift nor on my door.. I went back to reception (and lined up) only to have the renewed cards fail AGAIN! I repeated the process and finally got into my room.....then I found the the mini bar was completely empty...!! it then took 45 minutes to get it restocked. Overall not very happy!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am extremely sorry that your experience did not meet your expectations or indeed our usual standards. I have asked our Maintenance Manager to investigate the noise you experienced - please accept my personal apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have also spoken with our Food & Beverage Manager regarding the empty mini bar as this is not at all acceptable. We appreciate your sharing your concerns, and I do hope that we have the opportunity to welcome you back very soon. Sincerely, Ross Buchanan General Manager

Anonymous Business - 01/09/2019 AccorHotels review
« Mrs »

Room good, venue good, food good but the delivery of food was not effective. Cues to long at morning and afternoon tea. Lunch food was not topped up quickly. People had to wait for for rice and meat dishes before filling their plates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. We have taken on board your great feedback and we have shared it with our Food and Beverage team so they can improve their service and efficiency. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

T R. Families - 01/09/2019 AccorHotels review
« Very nice experience »

I was pleasantly surprised with the ease of making the booking and changing the room before I got to the hotel. The staff were amazing and very accommodating. I enjoyed the whole experience, comfort and ease and will definitely be booking again if I'm in the Parramatta area. There is one small grievance I had, which was the price of meals. $80 for three meals was a big hefty. Overall it was a nice night for me and my family.

Anonymous Couples - 01/09/2019 AccorHotels review
« Satisfactory »

Satisfactory given upgrade to room opposite the lift and a room that can be interconnect with obviously a young family in next room that was not soundproof - no disrespect to young family . Not a good upgrade choice

Jess P. Families - 01/09/2019 AccorHotels review
« Pretty appalling »

Roof vent fall out called reception they were worried it was going to fall out again so they left it. Just overall bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jess p., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We cannot apologize enough that the vent feel in your room, I have passed this incident over to our engineering team so they they can look into why this happened. I wish I could have solved this problem for you on the spot and for that I am truly sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise Martin Hotel Assistant Manager

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