Mercure São Paulo JK 4 stars

Customer review rating (ALL Rating) 4.2/5 1,189 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Enjoy a hotel in São Paulo with pool and gym

  • Three event rooms for lectures, with capacity of up to 40 people

  • 7-minute drive to the Marginal Pinheiros highway

  • 12-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Suite

Classic Room for disabled guests with 1 doublebed

Non contractual photo

  • 2 persons
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Hotel location

Mercure São Paulo JK

Rua Funchal 111, Vila Olimpia
04551060 SÃO PAULO
Brazil

GPS:-23.59291, -46.68769

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Família Castro

The best of national and international gastronomy in one place! Castro Family restaurant has a vibrant atmosphere and a jovial design. It is perfect for business and family meals, and happy hours.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,189 reviews

TripAdvisor Rating  3.5/5  523 reviews

quiet stay

Customer review rating 4.5/5

Ronald Business - Confirmed reviews ALL

reasonably priced hotel in a good, quiet and safe location

Excelent stay

Customer review rating 5.0/5

Elisangela M. B. Business - Confirmed reviews ALL

Perct size bedroom, clean and very comfortable.

Bom dia Sra. Elisangela, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos seu retorno em breve. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Good stay

Customer review rating 3.5/5

André Business - Confirmed reviews ALL

The stay was good, breakfast as well. Something very uncomfortable happened where I found a woman`s underwear in my room in my third day of stay, no one in the reception managed to explain what happened and if for some reason my wife was with me in that day, it would be hard to explain. Also, the receptionist was not helpful when I asked for the hotel receipt and he insisted it would only be sent to the company that booked my room but I am required to attach the hotel expenses in my Company's Expenses tool and the receptionist refused to print it to me.

Prezado Sr. Andre, Bom dia. Lamento o ocorrido durante sua estada, informo que este foi um problema pontual, jamais ocorrido em nossa unidade. O nosso departamento de governança advertiu o colaborador sobre o caso e sobre a limpeza do quarto. Mesmo assim entendo o impacto disso em sua hospedagem, mas espero reconquistar sua confiança para uma nova estada. Referente a nota fiscal, quando a hospedagem é realizada e paga direto pela agência, a nota fica sob responsabilidade da agência. Sobre todos os valores pagos diretamente no hotel emitimos o recibo dos mesmos no momento do check out. Mais uma vez lamento a inconveniência causada e asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade que nos referiu. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Well located, bad hotel overall

Customer review rating 2.5/5

Angelo Business - Confirmed reviews ALL

It is in a good location, but the structure is old, ugly and stuff like the TV does not work, Internet is very bad, shower pressure is not satisfactory, the AC is very noisy and is not strong enough to cool the room.

Prezado Sr. Angelo, Bom dia. Agradecemos por ter dedicado o seu tempo para nos escrever sobre sua estada conosco. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por esse fato queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade dos serviços que nos referiu. Inclusive já iniciamos a modernização de nossos apartamentos. Esperamos reconquistar a sua confiança para uma próxima estada. Atenciosamente, Morgana dos Santos Coordenadora de Recepção Mercure SP JK

Old and bad condition rooms

Customer review rating 0.5/5

Jennifer M. Business - Confirmed reviews ALL

The rooms are in very bad condition: windows don't work, AC loud and not in the main room, overflowing shower, paint coming off walls, sagging and old mattress. No adaptor available for laptops at the front desk (you have to pay for one). No help with restaurant or safety recommendations for solo woman traveler. No espresso available at breakfast.

Good morning Ms. Jennifer, Thank you for taking the time to review the Mercure SP JK. Your opinion is essential so that we can improve our structure and services. Regarding the noise from the air conditioning, we asked our maintenance team to check what happened. About the ventilation in the room, allow us to inform you that our windows are properly locked for security reasons, but whenever our customers request it, we direct our maintenance team to open it, so, in your next stay with us, do not hesitate to contact us. contact us during your stay so that we can assist you promptly. Regarding espresso coffee, the machine is available at the entrance of the restaurant and is available during the breakfast buffet or upon request to our waiters. Regarding restaurant recommendations and safety information, our team is available when requested and there is also a computer available at reception for research. Morgana dos Santos Front Desk Manager Mercure SP JK ​

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Other web-users rate our hotel

  • 406 reviews 9.5/10 Location
  • 640 reviews 6.4/10 Room
  • 664 reviews 8.4/10 Service
  • 32 reviews 3.5/10 WiFi
  • 267 reviews 6.9/10 Breakfast
  • 241 reviews 6.4/10 Cleanliness
  • 236 reviews 5.6/10 Vibe
  • 148 reviews 8/10 Food

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