Hotel - Mercure Strasbourg Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Gare Hotel

3.5/5 470 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • STRASBOURG
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 2 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

CAISSE D'EPARGNE D'ALSACE0.5 km / 0.31 mi KRONEMBOURG BRASSERIE5 km / 3.13 mi
I.B.M0.3 km / 0.19 mi

Exhibition centre

LE WACKEN0.8 km / 0.5 mi

Your meetings and events

Able to accommodate up to 25 people, take advantage of the two meeting rooms at the Mercure Strasbourg Gare Centrale. These two functional and modular rooms with natural light are ideal for all types of meetings.

Mercure Strasbourg Centre Gare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING PRIVILEGE 10 m2 0 m 0 0 0 5 0
LA VERRIÈRE 70 m2 0 m 40 22 20 30 0
    • Day light
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 68 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,097 reviews

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 470 reviews
Rene Solo - 29/06/2019 AccorHotels certified review
« As usual, very pleasant stay! »

Good service, breakfast and clean room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jack T. Solo - 19/06/2019 AccorHotels certified review
« Visit »

Excellent location in front of the railway station and very close to downtown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques Dominique C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 03/06/2019 AccorHotels certified review

Pleasant, satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Debbie Families - 02/06/2019 AccorHotels certified review
« Pleasant stay »

It was all fine. The room was clean, the staff were friendly and the amenities were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alan Couples - 13/05/2019 AccorHotels certified review
« Good value for money,room excellent except it was too hot with inadequate ventilation available. »

See above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 12/05/2019 AccorHotels certified review
« Underwhelming »

Very basic, decor was poor, bathroom layout poor, bedding not clear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverley P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And for apologies, you'll find 2000 extra points on your Leclub Card. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 15/02/2019 AccorHotels certified review
« Good staff service but hotel does need to be renovated, soon »

Experience was overall ok, staff service compensate for low quality hotel environment not up the status of Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

G. Business - 24/01/2019 AccorHotels certified review
« Very nice staff, rooms would need a little modernisation »

It is always nice to come to your hotel but with the time I think you should do something about the rooms, especially the bath room (shower etc.) taking into account the price you pay especially during Plenary Sessions. A refrigerator would be welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Verena G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Business - 20/01/2019 AccorHotels certified review
« Good stay »

Very good, as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Colin Couples - 18/01/2019 AccorHotels certified review
« Convenient and comfortable »

Hotel is close to the station and comfortable. Quiet room and good night's sleep breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Simon S. Couples - 07/01/2019 AccorHotels certified review
« Warm and friendly staff »

Staff made the difference. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lee L. Families - 19/12/2018 AccorHotels certified review

We were greeted warmly upon arrival and was communicated that one of the rooms out of 2 were ready. We were also told that our rooms would be side by side, however, it appeared that when we came back some hours later for the second room, it was not given side by side. Apart from this statement which was not clear, the staff was friendly and helpful in other ways. On Sunday, we notice the front doors will not open. This is a good safety practice and I applaud this for safeguarding the guests. This is much appreciated. On Monday morning, we needed to go for the train quite early and we were at the lobby before 6 am. We think it is great to see at least one staff who could attend to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irine lee L. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul B. Couples - 17/12/2018 AccorHotels certified review
« As expected »

It was fine and met our requirements

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alvyda N. Business - 16/12/2018 AccorHotels certified review
« very good »

Convenient room, coffee / tea amenities, excellent breakfast with broad variety of food, helpful personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvyda N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andy Business - 17/11/2018 AccorHotels certified review
« Very good »

Really friendly and competent staff - central location - rooms could need an upgrade though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Piers Business - 09/11/2018 AccorHotels certified review

Helpful pleasant staff. Room are clean and tidy. Rooms are too hot, and opening the window makes them too noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piers C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ersin A. Business - 09/11/2018 AccorHotels certified review
« Great but very hot temperature in the room »

Everything was ok, but the room was too hot at night. Air con didn’t make any difference!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ersin A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aa Business - 07/10/2018 AccorHotels certified review
« Good »

Good experience

Anonymous Business - 05/10/2018 AccorHotels certified review
« convenient »

convenient to the station. polite and nice staff. no restaurant for dinner.

Klm Couples - 04/10/2018 AccorHotels certified review
« Nice stay, bathroom and heat/air need improvements. »

Our stay was very nice. We had room 506, the privilege room. Nice and spacious, amenities for the room were lovely. The bed was nice and comfortable. Our complaints relate to the heat and air system and the shower. The unit by the door for heat and air didn’t work properly. All it did was blow lukewarm air when we wanted the room cooler so we couldn’t use it at all. Also the shower is in desperate need of attention. It leaks all over the floor and at first of course we didn’t know this so when I stepped out I slipped and almost fell. It was a large puddle on the floor. To me this is a huge liability issue. What if someone slips and cracks their head on the tile? It’s a lot of water that leaks out.

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