Hotel - Mercure Recife Navegantes Hotel
Mercure Hotel Mercure Hotel

Mercure Recife Navegantes Hotel

3.5/5 1,007 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTL AIRP GUARARAPE
  • Languages spoken at the hotel
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CIMPOR1 km / 0.62 mi NOVARTIS1.5 km / 0.93 mi SIEMENS1 km / 0.62 mi
FIAT0.9 km / 0.56 mi PWC0.9 km / 0.56 mi VOLKSWAGEM0.9 km / 0.56 mi

Congress centre

CENTRO DE CONV DA UFPE12.4 km / 7.71 mi CENTRO DE CONVENCOES13 km / 8.08 mi PERNAMBUCO CONVENTION CENTER15 km / 9.32 mi

Your meetings and events

With 2 meeting rooms capable of accommodating up to 70 people in an auditorium format, free WIFI access, up to 5 complimentary parking spaces, in the best location in Boa Viagem, perfect for many companies close to the hotel.

Mercure Recife Navegantes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALÃO BOA VIAGEM 32 m2 2 m 30 10 8 15 0
SALÃO NAVEGANTES 75 m2 2 m 70 25 20 35 0

Our rooms

Our spacious rooms are available in 3 categories, Classic, Standard and Luxury, with sea views on the upper floors.

  • 82 rooms
  • 100% non-smoking hotel
  • 34 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Manual temperature control
    • Baby bed
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,921 reviews

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,007 reviews
Anonymous Solo - 03/09/2019 AccorHotels review
« Great experience! »

Nice hotel. The room was extremely nice and big. However, the outlets were not placed well. For example, there was no outlet near the bed, so it was inconvenient for me to charge my phone. The breakfast was good however the organization of the breakfast did not have a good flow. The room is a bit too small, and the process of getting plates and food was a bit awkward.

Samir S. Friends - 27/08/2019 AccorHotels review
« All you see is not what you get »

Terrifying, to say the list.

Elio H. Business - 25/08/2019 AccorHotels review
« Good stay, but... »

Hotel entrance is sort of weird. There was a cargo truck parked in front of the main entrance which made it difficult to find the hotel. Lobby is ok, but corridors were very tired, as well as the restaurant. Need urgent renovation.

Antonio H. D. M. N. Couples - 07/08/2019 AccorHotels review
« Normal »

Boa

Anonymous Business - 05/08/2019 AccorHotels review
« Hotel is old, room is cold and ugly »

Everything is old. The room is a bit noisy. The sink, mini-fridge is inside a closet whose doors when open, take half of the living area. TV is terrible, no choice of original audio (English). Shower keeps dripping and it's dark. Toilet paper is horrible, one of those we find in hospitals, why not the roll?? Phone didn't work, I had to go to kitchen to order room service, or to the reception if I had questions; there was no remote control for the TV in the bedroom; lamps didn't work; Neighbor-buildings are so close I couldn't open the shades. It was one of the worst hotels I've ever stayed in.

David Couples - 20/07/2019 AccorHotels review
« Nice hotel with view »

Very nice hotel and service. The staff was especially good. I would appreciate more variety at breakfast as I stayed there several days.

Audrey J. Families - 10/07/2019 AccorHotels review
« Great! Good size apartment, great for family with kids! Great location! »

It was great, the location , staff and cleanliness of the apartment. Breakfast could improve a little and the restaurant structure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel Ferreira M., We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Francisco Almeida Supervisor de Reservas mercure.com accorhotels.com

Renato H. Business - 17/06/2019 AccorHotels review
« cozy and comfortable hotel »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Renato! Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Anonymous Couples - 10/06/2019 AccorHotels review
« It was ok. I expected more »

For a 4* hotel, I expected more. The room was beatific with a gorgeous view but the bathroom too small, with an old finishing (the tiles reminded me of my grandma’s house). The mattress was “too used”. It has a depression in the middle from usage. I didn’t have the chance too look at the pool and other areas. Breakfast was ok, nothing too “wow”. In the overall, it was ok, but I expected more for a 4* hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sra. Renata, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que a senhora teve uma boa experiência! Caso a senhora possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-la novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Augusto P. A. Business - 31/05/2019 AccorHotels review
« Great attendance »

I was very well attended when I arrived and all the services were very good. The breakfast was delicious all days.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Augusto Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Anonymous Business - 20/05/2019 AccorHotels review
« Very old installations and low maintenance »

The AC the room was noisy, I could ear the external unit during night. Shower was in poor maintenance. The shower head was old and dirty making it a very conducive medium for the growth of bacteria.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Antonio! Primeiramente eu agradeço por ter compartilhado sua avaliação, fico triste em saber que não atendemos à sua expectativa. Caso deseje reservar novamente, peço por gentileza que entre em contato diretamente comigo, vou garantir que tudo corra bem durante sua hospedagem. O meu ramal direto é (8…. E meu e-mail é h2… Sinta-se a vontade para entrar em contato! Gostaria de saber mais detalhes sobre sua experiência para que possamos corrigir nossos erros. Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Romeu W. Business - 05/04/2019 AccorHotels review
« Excellent »

I had a very nice hosting

Anonymous Business - 04/04/2019 AccorHotels review
« Ótima »

Legal

Young G. F. S. P. Business - 21/03/2019 AccorHotels review
« Stressing »

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Antonio Business - 18/02/2019 AccorHotels review
« Awful shower »

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

Business - 18/02/2019 TripAdvisor review
« It was not a good idea »

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Business - 16/02/2019 TripAdvisor review
« Some steps to Boa Viagem beach »

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

Anonimous Families - 11/02/2019 AccorHotels review
« Terrible service »

The service is completely far from what we expect of a Mercure hotel. I made a reservation of a crib in advance and it wasn’t avaiable at the room. I arrived at the hotel late at night with a baby and tired, and this situation was extremely embarrasing and desapointing. It seems that the hotel doesn’t have a manager.

Anderson X. Families - 26/01/2019 AccorHotels review
« grande vista »

Quarto pequeno mas vista legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Anderson, Agradecemos os seus comentários sobre sua hospedagem no Mercure Recife Navegantes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe em nosso mural interno. A satisfação de nossos hóspedes é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar um serviço irrepreensível. Gostaria de pedir se possível que compartilhasse sua opinião no Trip Advisor para que outros visitantes possam conhecer melhor nossa unidade, e também para motivação de nossas equipes que ficam muito empolgadas quando recebem um elogio neste site que é aberto. Caso concorde o link direto é: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d299405-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Ighor Conde Gerente Geral.

C.w. Couples - 04/01/2019 AccorHotels review
« its ok, but too little for the price »

To be honest I was a bit disappointed. Im of course aware that the standards differ in different regions of the world. I booked the largest room (superior) but would have expected as a Gold member to be on a better floor than the second. The room was ok, the bathrooms are a bit old and small. I liked the air condition which are good and quite. Unfortunately the windows are thin, so there is a lot of noise from the street, which of course is the same with many hotels in Recife. There was no coffee maker in the room, no cutlery or plates in the kitchenette and no safe in the room. The fridge is behind the sliding door, which will block the room if you leave them open, this is a bit annoying. The TV by the sofa had some issue and could not be switched on in 3 out of 4 attempts. A TV where the original audio channel (English) of the movies could be selected would have been nice. The Wifi connection was sometimes good and sometimes not working. The location of the hotel is great and I felt safe. A gym and a bar would be nice. I didn’t try the restaurant as it was closed when I would have used it, but I saw that there is room service which is a good idea. The breakfast selection is nice. Unfortunately the pool/sauna is under construction and therefore not usable. Other sites still listed it as having a pool. When I booked directly at Accor I didn’t check again (my fault). Since it was prepaid rate, there is apparently no chance of re-locating to the other Mecure hotel. Yes I could use the pool there, but that’s not the same. The staff at reception was nice and helpful. So it was ok, but I would not book it again for that price.

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