Hotel - Mercure Recife Navegantes Hotel
Mercure Hotel Mercure Hotel

Mercure Recife Navegantes Hotel

3.5/5 990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTL AIRP GUARARAPE
  • Languages spoken at the hotel
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CIMPOR1 km / 0.62 mi NOVARTIS1.5 km / 0.93 mi SIEMENS1 km / 0.62 mi
FIAT0.9 km / 0.56 mi PWC0.9 km / 0.56 mi VOLKSWAGEM0.9 km / 0.56 mi

Congress centre

CENTRO DE CONV DA UFPE12.4 km / 7.71 mi CENTRO DE CONVENCOES13 km / 8.08 mi PERNAMBUCO CONVENTION CENTER15 km / 9.32 mi

Your meetings and events

With 2 meeting rooms capable of accommodating up to 70 people in an auditorium format, free WIFI access, up to 5 complimentary parking spaces, in the best location in Boa Viagem, perfect for many companies close to the hotel.

Mercure Recife Navegantes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALÃO BOA VIAGEM 32 m2 2 m 30 10 8 15 0
SALÃO NAVEGANTES 75 m2 2 m 70 25 20 35 0

Our rooms

  • 82 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,690 reviews

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 990 reviews
Romeu W. Business - 05/04/2019 AccorHotels certified review
« Excellent »

I had a very nice hosting

Anonymous Business - 04/04/2019 AccorHotels certified review
« Ótima »

Legal

Young G. F. S. P. Business - 21/03/2019 AccorHotels certified review
« Stressing »

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Antonio Business - 18/02/2019 AccorHotels certified review
« Awful shower »

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

Business - 18/02/2019 TripAdvisor review
« It was not a good idea »

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Business - 16/02/2019 TripAdvisor review
« Some steps to Boa Viagem beach »

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

Anonimous Families - 11/02/2019 AccorHotels certified review
« Terrible service »

The service is completely far from what we expect of a Mercure hotel. I made a reservation of a crib in advance and it wasn’t avaiable at the room. I arrived at the hotel late at night with a baby and tired, and this situation was extremely embarrasing and desapointing. It seems that the hotel doesn’t have a manager.

Anderson X. Families - 26/01/2019 AccorHotels certified review
« grande vista »

Quarto pequeno mas vista legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Anderson, Agradecemos os seus comentários sobre sua hospedagem no Mercure Recife Navegantes Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe em nosso mural interno. A satisfação de nossos hóspedes é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar um serviço irrepreensível. Gostaria de pedir se possível que compartilhasse sua opinião no Trip Advisor para que outros visitantes possam conhecer melhor nossa unidade, e também para motivação de nossas equipes que ficam muito empolgadas quando recebem um elogio neste site que é aberto. Caso concorde o link direto é: https://www.tripadvisor.com.br/UserReviewEdit-g304560-d299405-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Ighor Conde Gerente Geral.

C.w. Couples - 04/01/2019 AccorHotels certified review
« its ok, but too little for the price »

To be honest I was a bit disappointed. Im of course aware that the standards differ in different regions of the world. I booked the largest room (superior) but would have expected as a Gold member to be on a better floor than the second. The room was ok, the bathrooms are a bit old and small. I liked the air condition which are good and quite. Unfortunately the windows are thin, so there is a lot of noise from the street, which of course is the same with many hotels in Recife. There was no coffee maker in the room, no cutlery or plates in the kitchenette and no safe in the room. The fridge is behind the sliding door, which will block the room if you leave them open, this is a bit annoying. The TV by the sofa had some issue and could not be switched on in 3 out of 4 attempts. A TV where the original audio channel (English) of the movies could be selected would have been nice. The Wifi connection was sometimes good and sometimes not working. The location of the hotel is great and I felt safe. A gym and a bar would be nice. I didn’t try the restaurant as it was closed when I would have used it, but I saw that there is room service which is a good idea. The breakfast selection is nice. Unfortunately the pool/sauna is under construction and therefore not usable. Other sites still listed it as having a pool. When I booked directly at Accor I didn’t check again (my fault). Since it was prepaid rate, there is apparently no chance of re-locating to the other Mecure hotel. Yes I could use the pool there, but that’s not the same. The staff at reception was nice and helpful. So it was ok, but I would not book it again for that price.

Vincent (. B. Friends - 26/11/2018 AccorHotels certified review
« Cockroach, poor and dirty room service, bad customer service, terrible management »

I killed a cockroach in my room when I walked in (I have pictures), I got room service order on a very dirty tray (I have pictures), I ordered asparagus, I got some other vegetable that I don't like, the salad was old, staff is not skilled to handle customer complaints, NO manager ever called me or emailed me as I asked and as employees said they would.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Recife Navegantes mercure.com accorhotels.com

Sarah Business - 24/11/2018 AccorHotels certified review
« Bellow average cost-benefit »

Poor room service and housekeeping No gym Pool under maintenance Breakfast ok Good room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, team Mercure Recife Navegantes mercure.com accorhotels.com

Patrick-axel Couples - 29/10/2018 AccorHotels certified review
« Excellent hotel »

Very friendly staff and totally clean! I’ll come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Mercure Recife Navegantes mercure.com accorhotels.com

Friends getaway - 18/10/2018 TripAdvisor review
« No breakfast »

Duringmy reservation it was not explained it does not have breakfast. When I confirmed it i did not see any request to do a breakfast reservation. when I arrived I asked for breakfasrt shedule and was inoformedmy reservation did not have it included,,,,As it was apromotion I think it was not explained it dos not have breakfast included...I explained but they showed me small letters information at general reservation conditions link ...I asked for some discount and did not have it ...No swimming pool available due to some repairs outside the hotel, but at webpage information I did not see information about it ...just to think about

Glauco Business - 21/09/2018 AccorHotels certified review
« excelente hotel »

atendeu as espectativas

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Glauco, Agradecemos imensamente pelos seus comentários e ficamos honrados de saber que sua estada foi satisfatória. Verificamos que sua avaliação sobre o momento do check-out foi, de certa forma, negativa, se comparada ao restante da sua experiência no hotel. Gostaríamos de ter conhecimento se houve algum fato que o desagradou para que possamos realizar os ajustes necessários juntamente à nossa equipe de colaboradores. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Obrigada! Equipe Mercure Recife Navegantes mercure.com accorhotels.com

Antonio Business - 07/09/2018 AccorHotels certified review
« Very good »

Overall very good

Anonymous Business - 03/09/2018 AccorHotels certified review
« Old Hotel »

The Hotel/rooms were old, the windows did not close all the way.

Elaine G. Business - 11/08/2018 AccorHotels certified review
« I felt comfortable and attended to, so I coud relax. »

Things were smooth, cared for, great breakfast, good Internet..I could work & relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Recife Navegantes mercure.com accorhotels.com

Igor A. Business - 29/07/2018 AccorHotels certified review
« Confortable »

I felt at my place!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Igor, Agradecemos sua avaliação referente ao Mercure Recife Navegantes. Foi um prazer recebermos seus comentários. Não deixaremos de partilhá-los com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um bom serviço. Ficamos muito felizes que tenha sentido-se em casa, este é sempre o nosso maior objetivo! Esperamos ter a oportunidade de recebe-lo novamente em breve. Equipe Mercure Recife Navegantes mercure.com accorhotels.com

Dayson A. Business - 02/07/2018 AccorHotels certified review
« Boa estadia »

Bom hotel. Atende as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Dayson, Agradecemos imensamente pelos seus comentários e ficamos honrados de saber que sua estada foi satisfatória. Caso queira nos contar o que faltou para considerar sua hospedagem 100 estou à disposição. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Ludmilla Monteiro Gerente Geral mercure.com accorhotels.com

Marcos C. Business - 25/06/2018 AccorHotels certified review
« Satisfed to stay at Mercure Recife »

One day business travel, without any special comments. A little bit difference Mercure Recife and others Mercure , for instance, coating of door apartment needs better care. Special breakfast at 6:00 am, everything was ready.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marco, Agradecemos sua avaliação referente ao Mercure Recife Navegantes. Foi um prazer recebermos seus comentários. Não deixaremos de partilhá-los com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um bom serviço. Esperamos ter a oportunidade de recebe-lo novamente em breve. Ludmilla Monteiro Gerente Geral mercure.com accorhotels.com

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