Hotel - Sofitel Zhengzhou International
Sofitel Hotel Sofitel Hotel

Sofitel Zhengzhou International Hotel

4.5/5 641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Your meetings and events

Rising up in the heart of the city with French-inspired architecture iconic venues gracious 5-star service and deluxe accommodation Sofitel Zhengzhou International enjoys its role as preferred choice for high-impact meetings and events in Henan.Sofitels InspiredMeeting Concierges dedicate themselves to the success of each event. The hotels 7 multi-function meeting rooms range in size from the 54 sqm Amber Hall to 288 sqm Jasper Hall. Larger events find a stately home in the 448 sqm Ballroom.For the most lavish banquets and gatherings the Sofitels impressive Atrium hosts up to 2000 guests amidst a spectacle of design making any event there an occasion to remember.

Sofitel Zhengzhou International Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMETHYST HALL 54 m2 3 m 0 0 30 0 0
TOPAZ HALL 130 m2 3 m 70 25 30 50 60
AMBER HALL 165 m2 3 m 70 25 30 40 60
JASPER HALL 256 m2 3 m 200 40 200 120 120
GEM HALL 360 m2 2 m 200 50 200 140 160
GRAND BALLROOM 512 m2 3 m 450 65 450 230 200
    • Videoconferencing
    • Indoor and Outdoor facilities
    • Lectern
    • WIFI access
    • Slide projector
    • Overhead projector
    • High speed transmission line
    • Wedding co-ordinator
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 220 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 2,252 reviews

Our guest reviews for
Sofitel Zhengzhou International

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 641 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 07/06/2019 AccorHotels certified review
« Substandard housekeeping and service in Chinese restaurant »

Lighting in the room should have option to make it bright enough. Too dark for working in room (Not always with romantic lighting in the room!) Stain at the carpet not being cleaned. Dirt at the window highly visible Poor service in Chinese restaurant in which American Express Card and all other Visa/Master card issued by banks outside China are NOT being accepted, not in line with the image of an internaional hotel chain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Zhengzhou International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samantha Yu, General Manager

Mark N. Business - 27/05/2019 AccorHotels certified review
« outstanding service and facility »

Staff were high level , all aspect of hotel were outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Mrs V. W. Families - 14/05/2019 AccorHotels certified review
« Mrs W. »

The staffs at hotel are excellent. Alice who works at front desk is so nice and impressive . She has outstanding working attitude . Peter who works as porter , has help me call a taxi when we check out. Anyway all my experience is wonderful. Nice hotel , amazing staff, awesome guest service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 12/05/2019 AccorHotels certified review
« Was a nice stay in Sofitel Zhengzhou »

Hotel's staffs are very friendly and the hotel room is well clean. I did enjoy the stay in Sofitel Zhengzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

K. S. Couples - 08/05/2019 AccorHotels certified review
« Very good and comfortable stay »

The staff was very kind. The food at the restaurant was also excellent and the rooms were also good. However, the lighting in the room was dark and I would like it to be a little brighter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Arsenijs Solo - 04/05/2019 AccorHotels certified review
« Nice escape »

Spent two days in relax manner in Sofitel. Thanks for front manager Jasmine who made my stay better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arsenijs , We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ultan F. Solo - 02/05/2019 AccorHotels certified review
« It was great. »

I had a very pleasant stay, the bed was comfortable, the food was good and the reception staff were very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ultan F., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 01/05/2019 TripAdvisor review
« A wonderful stay »

I travelled with my family, 3 kids under 12 (one coeliac (gluten free). The restaurant managers went out of their way to cater for my daughter. Jason and the reception team organised a trip to the Shoalin monastery, every thing went to plan and we could not fault the hotel. We stayed in two rooms as a family of 5, it was spacious and comfortable. A wonderful experience, which I can highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your positive and detailed feedback! We really appreciate you take the time to tell us about your stay. Again thank you! We look forward to welcoming you again in Zhengzhou !

Nicholas S. Y. S. Solo - 29/04/2019 AccorHotels certified review
« I had a pleasant stay »

Your staff was very attentive. I’d like to commend especially your Assistant Manager Ms Alice Zhao for paying particular attention to my well being.

Anonymous Couples - 28/04/2019 AccorHotels certified review
« Honest review »

Checked in around 5+pm and was told there was not non-smoking room (2 beds) available, even though that what I booked and it was way past check in time. After I expressed displeasure, I was finally given a non-smoking room (1 big bed). There's smoke smell everywhere in the hotel. The breakfast buffet food quality needs to be greatly improved. It's a little far by walk from the nearest subway station.

Anil D. Business - 27/04/2019 AccorHotels certified review
« Good one »

Good

Anonymous Business - 27/04/2019 AccorHotels certified review

A short but very pleasant and comfortable stay.

Colin Families - 26/04/2019 AccorHotels certified review
« Sleep well »

Remarkable Lobby, Room in good condition, Helpful Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Anonymous Couples - 25/04/2019 AccorHotels certified review

Service poor hotel nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Zhengzhou International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samantha Yu General Manager

Lawrence C. Friends - 23/04/2019 AccorHotels certified review
« Weekend in Zhengzhou »

The front desk/reception staff are very friendly, attentive and helpful, especially Wing Zhang and Abi. The room is spacious and comfortable. One of the best Sofitel property I have stayed. The breakfast and buffet dinner spread is very good. Glad to be an Accor Plus member. Wing extended my check-out time to 5pm. Will come back here to stay if I'm in Zhengzhou, one of the best Sofitel property I have stayed so far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence C., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Serge B. Solo - 13/04/2019 AccorHotels certified review
« Sofitel Zhengzhou stay »

Excellent all round!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge B., We thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Richard L. Business - 09/04/2019 AccorHotels certified review
« A luxury experience »

This was the 2nd time I stayed in the hotel. The building and the decoration were excellent. Hotel room was spacious and comfortable. Services were also impressive. There were 2 points I would like to see improvement. 1. Internet connection was unstable and in the evening the network speed was too slow. This happened in my both stays and caused inconvenience in handling business matters. 2. The Chinese restaurant could be improved in some aspects. There were very limited choices for vegetarian. The food was too salty and oily, even after I reminded to put less salt and oil.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou International. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

Qaiser I. Business - 08/04/2019 AccorHotels certified review
« I enjoyed my stay at sofitel. »

It was an awesome experience. I am pleased very much to stay at such a luxury hotel providing all necessary facilities for the guests. Staff was very cooperative and I appreciate a lot the way they treat guests. Although it was my short stay at Sofitel but I will prefer to stay again in this luxury beautiful decorated hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qaiser I., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Yu General Manager

W. L. Business - 07/04/2019 AccorHotels certified review
« good »

quite and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的王先生: 您好! 非常感谢您能抽出宝贵的时间来告诉我们有关您在郑州索菲特国际饭店的体验。得知您此次入住饭店较为满意,我感到由衷的高兴并会把您的鼓励传达给员工。 正如您所知,只有从您给我们的宝贵意见和建议中,我们才能努力提高饭店的产品质量和员工的服务水平。 我及饭店所有员工,真诚的期待在不久的将来您能再次莅临郑州索菲特国际饭店。 顺祝 商祺 余跃红 总经理

Family - 07/04/2019 TripAdvisor review
« Fantastic! »

We had an amazing stay at the Sofitel Zhengzhou. The staff were excellent, and helped us with arranging a private driver for our tour to the Shaolin Temple. They also helped arrange vegetarian food for my husband and myself. The buffet dinner was fabulous, and the special touch of providing fruit in our room was appreciated. A special thanks must go to Erik who went above and beyond to make sure we had everything we needed throughout our stay - he is an asset to your hotel! We will definitely visit again on our next trip to Zhengzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your review and kind words! I will share your comments with our team. It was a real pleasure to have you as a guest here in Sofitel Zhengzhou. We look forward to welcoming you again in the future.

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