Hotel - Mercure Hotel Duesseldorf Seestern
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Seestern

4.0/5 410 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine  (Nearby)

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AVAYA GMBH0.3 km / 0.19 mi DISKO LEASING0.6 km / 0.37 mi HEWLETT PACKARD0.2 km / 0.12 mi LG0.7 km / 0.43 mi NEC0.9 km / 0.56 mi TRW HOLDING1.1 km / 0.68 mi
CISCO SYSTEMS GMBH0.7 km / 0.43 mi ERICSSON GMBH0.16 km / 0.1 mi HUAWEI TECHNOLOGIES0.7 km / 0.43 mi LOESCHE GMBH1.6 km / 0.99 mi SONY ERICSSON MOBILE0.2 km / 0.12 mi VODAFONE D2 GMBH0.2 km / 0.12 mi

Congress centre

CONGRESS CENTER DUS5.5 km / 3.42 mi

Exhibition centre

MESSE DUESSELDORF8 km / 4.97 mi

Your meetings and events

Are you planning a conference, meeting or seminar in Düsseldorf? At the Mercure Hotel Düsseldorf Seestern, you will find state-of-the-art technical equipment and a proactive service thatthat will ensure your event is a success. The five variable meeting rooms that can accommodate 140 people are air-conditioned and have WIFI. Plenty of natural light keeps the atmosphere in the room pleasant. While planning andorganizing your event and during the event itself, you can rely on our professional support - we are happy to cater for your particular requirements.

Mercure Hotel Duesseldorf Seestern Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LOERICK 51 m2 3 m 30 16 20 22 0
SEESTERN 51 m2 3 m 30 16 20 22 0
NIEDERKASSEL 53 m2 2 m 30 16 21 22 0
OBERKASSEL 64 m2 2 m 40 20 25 24 0
HEERDT 69 m2 3 m 50 22 27 24 0
    • Screen
    • Flipchart
    • Soundproof
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Düsseldorf Seestern you can choose between Standard, Superior and Privilege Rooms with a double bed or twin beds. All 160 rooms in our hotel are air-conditionedand have WIFI. One child up to the age of 11 (inclusive) can sleep in your room free of charge. If you are staying with children, we offer adjoining rooms with a connecting door. Your pet is also welcome (charge of EUR 10/night).

  • 160 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,239 reviews

Our guest reviews for
Mercure Hotel Duesseldorf Seestern

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 410 reviews
S. B. Families - 07/09/2019 AccorHotels review
« Nice breakfast, tired room »

Big room to accommodate 2 adults and a kid which is good but smell as ex-smoking room and bathroom cleaning not to the standards.

Rob H. Business - 26/08/2019 AccorHotels review
« Very helpful and accommodating staff made the trip go like clockwork. »

Thank you to all the staff who helped look after the Eastbourne College girls hockey tour. Nothing was too much trouble for the staff from the initial contact and group bookings to early check in's and changing meal times. The rooms were comfortable and clean and the location allowed us to walk/tram to matches and training. We will definitely come again. Many thanks to all those involved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob H., WOW! A praise and feedback like yours is always a special honor and a highlight of a day! Thank you for taking the time to review your stay at the Mercure Dusseldorf Seestern. We are very pleased about the very high up maximum points in almost all categories. Especially the excellent marks and praise for our service. We are of course happy to forward your comments to our employees. Because your satisfaction is for all those who work every day to offer an impeccable service, a great acknowledgment and motivation at the same time. We look forward to your next visit, which will hopefully not be waiting for too long. Greatings from Düsseldorf Katharina Roth - Reservations Manager

Family - 18/08/2019 TripAdvisor review
« High level of hospitality »

I spend one night. Room was big, and clean. Access by car to the hotel was easy. Entry to underground garage is narrow for long cars. The day after I had to go to the airport - access was fast and easy.

Hiroto S. Families - 14/08/2019 AccorHotels review
« Very impressive »

the reception was very informative and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroto S., thank you very much for this fantastic rating and the time you took, to fill out this survey. We are happy to see, that you had an enjoyable time here and a comfortable stay. It was a pleasure, serving as your host. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Nina Families - 12/08/2019 AccorHotels review
« Great breakfast staff, horrible aircon, uncomfortable pillows »

Overall our stay was not horrible but it was definetely not great either. I would not book the hotel again and I would not recommend it to others. Let's start with the positive, the breakfast staff was amazing, super friendly and smiley. Now the rest, the staff at the reception was not great. At check-in we were not given the information on the "premium" internet we paid for. At check out, we were not even asked if we enjoyed our stay, no smile or any other customer oriented behaviour. We stayed at the hotel over the weekend, so it was very quiet. We were given a room facing a busy road. There was a fair bit of noise when opening the window. We used the aircon at night, which is located above the bed - super annoying as the air blew straight on us the whole time. There was only one choice of pillow, very hard and not adjustable. Overall our sleeping experience was horrible.

T. E. Families - 11/08/2019 AccorHotels review
« The hotel & staff are the 4 stars worthed »

We enjoyed staying at Mercure Dusseldorf Seestern. Very nice and clean hotel, gentle staff, very good food and very good located in a very nice city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T.E., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Roth - Reservation Manager

C., D. Business - 10/08/2019 AccorHotels review
« Reliable as always, with surprisingly high value »

The stay confirmed again the brand reliability. Branch at Seestern was actually not my top choice in terms of location. I booked it because of attractive room charge. Actual experience turned out to be excellent, although dining outside hotel was not so convenient and may require taking tram ride for 1, 2 stops, or even longer distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., D. thank you kindly for your good review and the time you took, to fill out this survey. It is always a pleasure to receive feedback. Be it positive or rather critical. We are happy to see, that we were able to provide you with a comfortable stay and and a good time here in Düsseldorf. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Onkar B. Business - 03/08/2019 AccorHotels review
« Comfortable stay »

The staff was very friendly couldn't have asked for more. There's one thing I would definitely want you to change Is the options you have for breakfast, everyday you had the same food its very boring to eat the same thing every day. Please change the options everyday. In room no 204 the lights were not working above the mirror and the bath tub had the flush issue, I had to open the knob with a spoon. When I checked inn the knob was missing the lady on the reception bought a new one but that did not work. Before any one checks inn I think you should do a complete check if everything is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Onkar B., Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again. I have also noticed that you were not very happy with the variety at breakfast. We are trying some things to improve the breakfast for our guest. Therefore it is very helpful to get feedback like yours. I will talk to our manager to think about restructuring. Sincerely, Katharina Roth - Reservation Manager

Net2rist Business - 27/07/2019 AccorHotels review
« Suprisingly high quality hotel in the "economy category" »

Since I spent one week in another Mercure hotel nearby I decided to give this hotel a try. It was a very good decision! For a minimalist like me it is quite luxury category: air condition, minibar, even sauna. The parking is a bit "out of range" pricewise, but else: I really liked it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear net2rist, thank you very much for the good rating and time you took, to fill out this survey. we are very happy, that you gave us a try and ended up liking it quite much. It is always a pleasure to see, that we are able to live up to our own expecations of good hospitality and quality in general. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

R.e. Business - 25/07/2019 AccorHotels review
« Clean and quiet room; friendly staff; decent breakfast. »

Clean and quiet room; friendly staff; decent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.E., Thank you very much for your visit and that you have taken the time to rate your stay at the Mercure Duesseldorf Seestern. Both notes and comments help us to improve our service to the best possible service - so your opinion is particularly important to us. We are very happy about the good grades in all categories, thank you for that. Together with my colleagues, I look forward to your next visit and hope to convince you again. Sincerely, Lidia Bartel - Empfangsleitung / Front Office Manager

Rafael F. Families - 21/07/2019 AccorHotels review
« Agradável »

Satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael F., thank you kindly for the good rating and time you took, to fill out this survey. It is always a pleasure to receive positive feedback. Words like yours always serve fantastic as motivation for us keep up our strive to provide the best service possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Rafal S. Business - 19/07/2019 AccorHotels review
« Pleasant stay for business trip »

Hotel is well located in business area. Staff was kind and helpful, nice choices for breakfast. Rooms are very nice and clean. Whole package for a very affordable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafal S, thank you very much for the good rating and the respectime time you took, to fill out this survey. It is always a pleasure to receive positive feedback, since those are the most motivating words for us to keep going on the track we are taking to provide the best possible service for you. We are glad to hear, that you had a pleasant stay and a good time here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Guest Business - 19/07/2019 AccorHotels review
« Some deficiencies and disapointments »

Sauna didn't work for the 4 days I stayed. On Sunday I couldn't have diner at the hotel restaurant because it was close. There is no more chia with coconut milk (my favourite) at breakfast. Also noticed 1306 loyalty points from my accordhotel account have been wiped off from my account due to "account regularization", wonder what is that..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Seestern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, the failure of the sauna was unforeseen and the repair will take some time. We apologize again at this point. Regarding the products on the breakfast buffet, we will check it immediately and we will review our products again. However, we made a note in your profile with this information for your next stay. Because of your points, we have contacted our helpdesk and they told us that the system credited the stay after the expiration date of the points and the validity of the points was not prolonged. But we are pleased to inform you that they have reactivated the points (1306 reward points). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lidia Bartel - Empfangsleitung / Front Office Manager

Anonymous Business - 12/07/2019 AccorHotels review

Personnel was very friendly en supportive . Rooms are a bit outdated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-guest, thank you very much for your rating and the time you took, to fill out this survey. We are constantly trying to imporve our quality while maintaining a regular business. Therefore our rooms are getting upgrades one after another, at a smaller basis. We are pleased to hear, that your stay was comfortable nonetheless and hope to show you some improvements on one of your next stays here in Duesseldorf Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Brahims Business - 05/07/2019 AccorHotels review
« Top Hotel, Top Personal »

Very friendly and welcoming colleagues

Our hotel has responded to the review
Our hotel has responded to the review

Lieber BrahimS, WOW!! Ein ganz herzliches Dankeschön für die wundervolle Bewertung unseres Hauses und unserer Mitarbeiter. Wir freuen uns jetzt schon auf Ihren nächsten Besuch :) Liebe Grüße, Ihre Lidia Bartel - Empfangsleitung

José V. Business - 01/07/2019 AccorHotels review
« Last week of June 2019 »

We stayed from June 23rd until the 29th along the Gifa Messe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear José V.,, thank you very much for the good rating and for the time you took, to fill out this survey. We are happy to see, that you had a pleasant stay and a good time here in Duesseldorf. We hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Hans Families - 24/06/2019 AccorHotels review
« Mercure Seestern immer gut »

Very comfortable, spacious clean rooms and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans, thank you kindly for this good rating and the time you took, to fill out this survey. It is always a pleasure to receive feedback, be it positive or rather critical. We are happy to see, that you had a good time here and a pleasant stay overall. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Couples - 17/06/2019 TripAdvisor review
« Luc »

Good Stay, Good breakfast, parking place in the hotel and near by the hotel you have frequently public transport to the city or tho other places. We are allready in this hotel in the past and it was even good as before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Explore50906272305, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lidia Bartel - Empfangsleitung / Front Office Manager

Anonymous Friends - 04/06/2019 AccorHotels review
« satisfaction »

Friendly staff, room clean and neat. The sauna, steam room and gym was very nice and clean. I am n bit disappointed in the breakfast. No a lot of options, especially if you want fried eggs or omelet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, thank you very much for your feedback and the time you took, to fill out this survey. We like to see, that you had a pleasant time here and a mostly satisfying stay. We are sorry, that we couldn't fill in for all of your wishes and hope, that it did not affect you too much. Our service concerning fried eggs and omelet is available at the breakfast on demand. If you stop by the next time, just ask our staff, they will gladly help you out with the food you like. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Brahim Business - 04/06/2019 AccorHotels review
« Business hotel with very friendly and competent staff »

People there are very helpful and very responsive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brahim, thank you very much for this fantastic rating and the time you took for us. It is always an honour to serve as your host and provide you with the best possible service. Your comments and ratings are more than motivating enough for us to keep improving ourselves and keep up our own expectations of good hospitality and good quality overall. We will gladly share your comments with our whole staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne - Empfang / Front Office

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates