hotelF1 Valenciennes Douchy les Mines

Customer review rating (ALL Rating) 3.5/5 159 reviews

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Description

Our accommodation(s)

Hotel location

hotelF1 Valenciennes Douchy les Mines

RD630
59121 HAULCHIN
France

GPS:50.310502, 3.406298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  159 reviews

TripAdvisor Rating  2.0/5  17 reviews

dirty bathrooms, lock for the room not working

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

The passcode for my room was not working and the person in charge said most do not work. Nobody said there were no toilets in the apartment. All toilets were filthy. One of the toilet doors had a door knob that had been ripped apart, looking like a break-in.

Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à hotelF1 Valenciennes Douchy-les-Mines. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Hotel F1 sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs.

Good location.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Overall as expected

Dear RICHARD S., We very much appreciate your comments regarding your stay at the hotelF1 Valenciennes Douchy-les-Mines. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Some things could be better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Toilet self-cleaning not working properly No sanitiser in toilet No towels or glasses for drinking water in room Beds clean and comfortable Good breakfast

Dear ANDREA T., Thank you for taking the time to tell us about your experience at the hotelF1 Valenciennes Douchy-les-Mines. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Absolutely disgusting.

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

We arrived at the hotel and it was absolutely gross. Obviously you can't expect much for the prize but what we saw was even worse. It smelled like cigarettes and the room was dark and dirty. The mattress was extremely old. Don't trust the pictures on the website. We didn't even stay for 5 minutes and immediately booked another hotel. Only positive thing: the staff was nice and was able to communicate in english.

Monsieur K., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à hotelF1 Valenciennes Douchy-les-Mines. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Hotel F1 sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire,/Monsieur, en l’expression de nos sentiments les meilleurs.

Convenient Location

Customer review rating 3.5/5

Stephen Families - Confirmed reviews ALL

Late check in provided (10pm) with friendly staff. One of our rooms smelled lightly of cigarette smoke. Week night stay and some other guests noisy. Otherwise as expected.

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Other web-users rate our hotel

  • 37 reviews 7.9/10 Location
  • 153 reviews 3.4/10 Room
  • 103 reviews 7.7/10 Service
  • 18 reviews 3.3/10 WiFi
  • 90 reviews 4.3/10 Cleanliness
  • 24 reviews 7.3/10 Breakfast
  • 7 reviews 2.9/10 Food

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