Hotel - ibis budget Marseille Vieux Port
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Marseille Vieux Port

3.5/5 1,597 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

PALAIS DU PHARO2 km / 1.24 mi

Your meetings and events

ibis budget Marseille Vieux Port Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LA REAL 40 m2 3 m 50 15 20 16 0
MARSILIANES 46 m2 3 m 50 20 24 20 0
MARSILIANES + REAL 86 m2 3 m 100 40 44 40 0

Our rooms

  • 147 rooms

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 6,817 reviews

Our guest reviews for
ibis budget Marseille Vieux Port

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,597 reviews
B. S. Families - 08/07/2019 AccorHotels certified review
« Excellent personnel, but major hotel disfinction »

We pre-booked for the first time in an ibis budget (already Accor members) but to this one in Marseille we will not return. The price for a Friday night was 75 euros, two adults and one child plus breakfast. The personnel was very kind and helpful. The situation is in the old port, nice area though Marseille smells so bad and is amazingly dirty ! Yet it was 36 degrees, air confronting broke down at the hall for the entire WE and it was hell because there was only 1 old, small elevator and checking in/out took an hour. Old people had to take the steaming stairs while my son and another woman took the suitcases from the different floors to help them. People waited 30 min at the hot corridors in the different floors for the elevators (check out). Rooms had air conditioning. Our room was simple but fine. One bed sheet was dirty but they replaced it immediately and with much kindness. Breakfast was very varied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are sorry for any inconvenience caused. Regarding the elevator, we would like to let you know that the elevator is not old and is from 3 years. Regarding the check-in, we would like to let you know that such incidents rarely occur. Also, we assure you that there are no exit formalities at home as the payment is done at check-in. We are pleased to know that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope to welcome you back. Best wishes, Stéphane Mojica, Manager

Benjamin Couples - 07/07/2019 AccorHotels certified review
« Disappointing room that only had a bed and four hangers. Not even a chair! »

Excellent staff, clean rooms, good air conditioning, satisfactory breakfast BUT the room was far too basic and lacked even a chair. There also wasn't a safe in the room or anywhere in the hotel so all valuables and passports etc had to be carried around while sight-seeing and attending social events.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are sorry for any inconvenience caused. We have taken note of your remark. We hope to welcome you back. Best wishes, Stéphane Mojica, Manager

D K. Solo - 05/07/2019 AccorHotels certified review
« Great Location in Marseille »

Comfortable stay, room was larger than expected, bed was a little uncomfortable, could use an upgrade. Price was right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D K., Thank you for taking the time to share your opinion. It’s great to know that your spacious room was ideal for you. However we regret your bed was not convenient for you. Please do not hesitate to contact our team at the time for an comfortable solution. We look forward to welcoming you back in the future. Kind regards, Stéphane Mojica, Manager

Freda A. Friends - 04/07/2019 AccorHotels certified review
« Comfortable, clean, efficient and good value »

It was 40 degrees in Marseille but the hotel was lovely and cool. Very central location but not noisy at night. Courteous staff and a clean, comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Freda, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Ibis budget Marseille Vieux Port. Thank you for appreciating our location. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best wishes, Stéphane Mojica, Manager

Diego Families - 29/06/2019 AccorHotels certified review
« Good place close to port vieux »

Good hotel close to the port vieux. Ibis standard room, good staff. Breakfast with poor variety of items, only industrialized food. 2 Euros charge to leave luggage after checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego, Thank you for taking the time to share your experience with us. We are glad our hotel was ideal for you. However we regret you were not satisfied with our breakfast buffet and your remarks have been noted. We look forward to welcoming you back in the future. Best regards, Stéphane Mojica, Manager

Couples - 27/06/2019 TripAdvisor review
« Overbooking or lack of evidence? »

My overall rating could be 4 points or even 4-5, if an accident at the reception would not happen upon my arrival. I booked a room in hotel Ibis Budget Marseille Vieux Port far in advance: for my stay in June I booked in September. I always book the largest available room, if the room price is the same for all rooms (what in fact is a case with Ibis mostly). Consequently I booked a triple room (a room with a large bed and a bunk bed). I did an early check-in in advance online and I received a confirmation letter from the hotel reception that my room will be available from 12:00 on the day of arrival. Here my story of "pros and cons" begins. I came to the hotel early, relying on the kind message from the hotel reception: “The check n is at 12 am of course if we have a room available we can do the early check in”. Of course, the room was not available yet. I left my luggage in a cellar where you pay 2,00€ for lockers, and I decided to come back at 12 a.m., what was a promised time for check-in. When I came back at 12:00 a.m., my room was still not available yet. During the time I was waiting, a man from the reception offered me free hot chocolate. During my waiting I asked several times if my room is ready – answer was: not yet. At 1:40 p.m. I asked to talk with hotel manager – he was out and not available. Finally we agreed on “double room” for one night and one free breakfast for compensation. When I entered the room, it was a great disappointment. I did not expect a lot of a budget hotel, but I would expect comparable standards with Ibis budget hotels in the other countries. The room at the 2nd Floor was small, barely place for double bed, no place to put the things on (except two plastic chairs), only a little window under the roof, air-condition (of course) not working, shower not working, anyway you can not stand under the shower. Disaster. Further on I insisted to get a room I paid for. In the evening the receptionist promised me to get my room next evening. And – it happened. I got a room at the 3rd Floor, which I booked in September last year. The room was as expected, and air-condition was working! About hotel’s reception: teams are very different: a couple upon my arrival on Wednesday, June 19, was a disaster. Afternoon team was efficient, kind and communicative. It is a pity that I could not catch the manager of hotel – it must be a managerial issue that you do not get a room you pay for it, on time. Overbooking or managerial fault?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for taking the time to post feedback about your stay at our hotel. We are sorry that your recent stay at our hotel didn't meet all your expectations. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. However, it is stipulated on our website that check-in is at 13h00. If you had received an email inviting you to turn up at 12h00, would you kindly forward this to me at ibisbudgetmarseillevieuxport@gmail.com. All our confirmation e-mails should be written for 13h00 so this will need to be investigated. Please be assured that this situation was not due to overbooking, but please do not hesitate to contact me further by private email. I look forward to hearing from you. Best regards, Stéphane Mojica, Manager

Anonymous Couples - 23/06/2019 AccorHotels certified review
« Ash tray smelling basic room »

There were ciragette butts in the window frame and the whole room stunk of old cigarettes. Room basic (as expected) but very old and dated, not like the photos. Towels old and thin like sandpaper. Very disappointed and will think twice about staying at any ibis again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to leave a review. We would like to apologize for this less than pleasant experience; we regret that your room did not meet all of your expectations. We are looking into the issues that you noted and will speak to the housekeeping team in this regard. We are a non-smoking hotel, but unfortunately some guests do not respect our policy; please accept our apologies for any inconvenience. While our rooms are all different, due to the architecture of our establishment, we assure you that the rooms are as pictured in the photos. We hope the rest of our facilities were to your satisfaction. Despite this, we hope to welcome you back again for a more pleasant stay in the future. Best wishes, Stéphane Mojica, Manager

Katrin Friends - 11/06/2019 AccorHotels certified review
« not too good.... »

I know that for the price per night, better don't expect too much. But a clean bed, working air condition and luggage storage WITHOUT costs is not TOO much to ask for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrin, Thank you for taking the time to review your stay. We are sorry to hear of the issue which you experienced with the air conditioning or housekeeping and regret that you had not made us aware of these during your stay, our team would have been happy to have assisted. Nevertheless, we have noted your comments and appreciate your suggestions as they encourage to improve upon our services to guests. Your comfort is our top priority. We hope to welcome you back for an improved experience. Kind regards, Stéphane Mojica, Manager

Anil I. Couples - 10/06/2019 AccorHotels certified review
« Room conditions are terrible »

It was just a one night stay. But it was really trouble. I know i. budget is not the same as i. standard but room's smell was very terrible. Toilet was not able use for a person. It was very very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anil i., We thank you for posting the feedback concerning your time at our hotel. Your comments are very useful to improve what is necessary. We would like to apologize for this less than pleasant experience. Please rest assured that we are looking into the matters you mentioned in order to create a better experience for our future guests. Despite this, we hope you will give us another opportunity to welcome you for a much better stay in the future. Kind Regards Stéphane Mojica, Manager

Linda Couples - 04/06/2019 AccorHotels certified review
« Clean hotel close to all the sites »

We enjoyed the room- clean but with burn marks on the floor but was nice and quiet. Very close to all the sites. Nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to share your valuable review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for bringing our attention to the floor; we will look into the matter. We are delighted to hear that our location was ideal for you. It would be a pleasure to welcome you back in the future. Kind regards, Stéphane Mojica, Manager

Francoise Families - 04/06/2019 AccorHotels certified review
« Great stay »

Easy check in, clean room, very friendly staff

Paul Solo - 03/06/2019 AccorHotels certified review
« Paul »

The room is basic but fine for short stays. The location is superb, two minutes walk from the old port with loads of restaurants/shops and bars within a few minutes walk. The staff are very friendly and welcoming. Breakfast is a good range with a few hot items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for your valuable feedback. We are glad to know that you enjoyed so much of our hotel. We especially appreciate your mention of our team's courteous and professional service. This will inspire us to keep up the good work! Thank you for also noting our tasty breakfast; we are proud to serve a variety of foods to help our guests get a good start to their day. It would be a pleasure to have you return on another occasion. Best wishes, Stéphane Mojica, Manager

Solo travel - 31/05/2019 TripAdvisor review
« Marseille »

The hotel is in a great location minutes walk from the port and numerous restaurants and bars. Although in a busy location the room has double glazing and air conditioning. The room is basic but has all the essentials and is clean. Breakfast is very good with a variety of hot and cold elements. Happy to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay at the Hotel Ibis budget Marseille Vieux Port. We are indeed located at the centre of Marseille's historic Opera district to be so close to the local bars and restaurants. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. It is always rewarding for us to welcome a returning guest. Thank you for choosing us again. We look forward to welcoming you back. Best wishes, Stéphane Mojica, Manager

S. Business - 22/05/2019 AccorHotels certified review
« Nickel »

Nickel

Yahia Families - 10/05/2019 AccorHotels certified review
« Friendly and professional staff. »

Super location, friendly, efficient and professional staff, decent price.

Couples - 09/05/2019 TripAdvisor review
« Great Stay »

My wife and I were visiting friends and had previously stayed at another Ibis budget in Marseille. This one is much better; in location, cleanliness, comfort and service. For a hotel on a budget, this is one of the best we have stayed in and would highly recommend the hotel and Maseille to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MCoz74, Thank you for reviewing your stay at Ibis budget Marseille Vieux Port. We are so pleased you had a delightful experience and found our service exceeded expectations. Your satisfaction is our top priority, thank you for a great recommendation. We look forward to welcoming you back. Best wishes, Stéphane Mojica, Manager

Anonymous Couples - 07/05/2019 AccorHotels certified review
« Fine »

Small dated room, good central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased you enjoyed our central location. However we regret the size of your room did not meet your expectations. We have taken note of your comments and regret you found your room a little outdated. We and will be addressing this with our maintenance team who are on site and dedicated to the good upkeep of all the hotel and services. We hope to welcome you again in the future. Best Wishes, Stéphane Mojica, Manager

M C. Couples - 06/05/2019 AccorHotels certified review
« Mr »

We had a lovely stay. Clean room in a great location

Gordon W. Couples - 05/05/2019 AccorHotels certified review
« Cheap stay , clean and well located. »

Great spot at the Old Port. Nice square with restaurants galore.

M. Solo - 05/05/2019 AccorHotels certified review
« Marvelous »

Simple cool n calm

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