Hotel - Novotel Zurich City-West
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Novotel Zurich City-West Hotel

4.0/5 1,429 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  CHF
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABB7 km / 4.35 mi BASF0.3 km / 0.19 mi EMC0.4 km / 0.25 mi IBM3 km / 1.86 mi NOKIA0.4 km / 0.25 mi POYRY0.4 km / 0.25 mi SIEMENS1.2 km / 0.75 mi SULZER ESCHER WYSS0.5 km / 0.31 mi UBS7 km / 4.35 mi
BARRY CALLEBAUT0.2 km / 0.12 mi BLUEWIN0.5 km / 0.31 mi FRANCE TELECOM0.4 km / 0.25 mi MAN TURBO0.3 km / 0.19 mi ORANGE0.5 km / 0.31 mi SAP1 km / 0.62 mi SIKA5 km / 3.11 mi SWISSCOM0.5 km / 0.31 mi ZKB0.3 km / 0.19 mi

Congress centre

HALLENSTADIUM6 km / 3.73 mi

Exhibition centre

MESSE ZURICH6 km / 3.73 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Zurich City-West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HOTTINGEN 25 m2 2 m 16 0 10 0 0
ALBISRIEDEN 40 m2 2 m 36 14 18 18 2
WIEDIKON 40 m2 2 m 36 12 14 16 2
ALTSTETTEN 85 m2 3 m 90 20 20 40 5
WIPKINGEN 85 m2 3 m 90 20 20 40 5
HÖNGG 100 m2 3 m 100 24 24 50 6
ALTSTETTEN + WIPKINGEN 170 m2 3 m 180 40 40 80 10
HÖNGG + WIPKINGEN 185 m2 3 m 190 44 44 90 13
HÖNGG + WIPKINGEN + ALTSTETTEN 270 m2 3 m 300 64 64 130 18
    • Screen
    • Auditorium
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Meeting room
    • Videoconferencing
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 144 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,195 reviews

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,429 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
T. D. Q. Friends - 15/07/2019 AccorHotels certified review
« Convenience! »

Surounded by the park and supermarket, you could easily find some good places for eating out. Not only the west cuisine but also oriental cuisine are in walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q. DIEU T., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Dennis K. Families - 14/07/2019 AccorHotels certified review
« Above expectations »

We are frequent users of the Accor hotels - mainly Ibis, Novotel and MERCURE and has high expectations for this stay. You managed to surpass them with a flawless stay. Great breakfast, got the room very early (having crossed Europe all night in car this was a huge bonus) and the rooms were perfect. Newly renovated and beautiful bathrooms and perfect for our family of four.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We were really happy about your nice comments. It is not self-evident that our efforts are always recognized. Of course we are pleased that we could contribute to a pleasant stay and time in Zurich. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Christina Bonertz General Manager

Haseeb B. Families - 13/07/2019 AccorHotels certified review
« Good place for families »

It is good place and nice location. Good family rooms with reasonable price and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUHAMMAD HASEEB B., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Nt Families - 11/07/2019 AccorHotels certified review
« Great stay and even better staff »

From checkin to checkout, the service was courteous, efficient and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Novotel Zürich City-West, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Christina Bonertz General Manager

Ik Business - 11/07/2019 AccorHotels certified review
« not the best option in zurich »

Newly reconstructed room was fine, the dark side of the stay: 1. hotel gym - there is ONE machine to train - it was out-of-order for my whole stay 2. breakfast - for 29CHF not at the level I would expect (comparing to Sheraton/Renaissance in ZRH) 3. no wardrobe in the room, only open shelves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I am glad that you like our new rooms, but I am very sorry that your dissatisfaction unfortunately dominate. I'm sorry that during your stay a fitness device was out of order. The company was there already on the first day, but the delivery of the defective part took a few days. I can only apologize for that. Thank you for the feedback regarding our breakfast buffet. Can I ask you to tell us what you missed? We gladly try to include your wishes in our offer. We very much hope that we have again the opportunity to welcome you here. Kind Regards Christina Bonertz General Manager

Kamil Couples - 11/07/2019 AccorHotels certified review
« Some improvements needed »

My stay was OK-ish. The room was nice and spacious although it was very cold in the room when I entered and the air condition didn't help much. I reported at the reception desk that the coffee machine was broken, the container for water was leaking hence it wasn't possible to make a coffee and the shower was also leaking. Check-out was very pleasant (very friendly staff).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for your feedback. We are glad that you were satisfied with the size of the room and the friendliness of the staff on the day of departure. At the same time, I am very sorry that some technical issues caused to some inconvenience to you. Of course, the air conditioning should be neither too cold nor defects in the coffee machine should appear. Please accept my apologize. I hope we see each other again and we can show you that we can do better. Sincerely Yours Christina Bonertz General Manager

N. T. K. Families - 09/07/2019 AccorHotels certified review
« Enjoyable family holiday »

I selected Novotel Zurich City West due to a convenient location and positive feedback of travelers who stayed there with their families. We really enjoyed staying at the hotel and succeeded in all our pre-planned activities in Zurich. Instead of having to book any night in Luzern, we optimized our travel plan by a day trip from Zurich to Luzern using the hotel as reliable base.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THANH K. N., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Kris Families - 09/07/2019 AccorHotels certified review
« Not that great as in the Past »

I stayed in Novotel in diffent countries before but stayed here in France for 3 nights and the customer service at this hotel is really not great - always have to wait for small things, also towels in the room were not changed and also I was charged extra than what I was promised on the phone when booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am very sorry to hear that it has come to increased waiting times. I assume that your comment is related to the hotel reception. Of course I'll take care of that and find a solution with the appropriate people. The towels should be changed daily, unless you do not leave them on the floor. In this case, we assume that you support our resource-saving program and agree to the reuse of your towels. If we made a mistake here, I apologize. After investigation I had to realize that another hotel made your reservation with us. For this reason, it is difficult for me to understand whether the oral information was different. However, what is automatically set, is the confirmation of the reservation by mail. May I ask you to check it once and if it should be different, please let me know. I will than have look at it in detail. Normally, except for the garage everything should be listed. Please do not hesitate to contact me directly Sincerely, Christina Bonertz General Manager

Et Business - 09/07/2019 AccorHotels certified review
« Comfortable hotel for business purpose »

Nice and comfortable renovated room, very good bed and pillows, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS T., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Martin T. Families - 07/07/2019 AccorHotels certified review
« Excellent stay »

We were greeted warmly at reception and there was no delay with checking, even though we needed to arrange packed breakfasts for our second morning, including one gluten free. The room was clean, although we found a rogue box of tic tacs hidden in the brochures! Beds comfy, bathroom well appointed, and Wimbledon on the tv! WiFi in room was good. Pool a bit of a bonus, disappointed no sauna. Breakfasts, both in the restaurant, when we ate in the garden, and packed, were excellent. Good quality food and plenty of choice. The hotel is close to the tram stop only 10 mins from the main train station so very handy but slightly out of town, so quieter. Friendly checkout too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for your visit at Novotel Zürich City-West and for taking the time to write a review. We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Christina Bonertz General Manager

Sankar Families - 07/07/2019 AccorHotels certified review
« Service - Check in »

Hi, I am on a trip and could not call customer service and complaint, which i will be doing soon. But in the mean time - i would tell here the issue, if it is making any sense. While booking, i paid for the service early checkin which should be available for me from 8 AM. Due to the delays in baggage claim in Zurich airport, i arrived at the hotel at 11 AM and the reception did not provide me a room until 1 PM. I insisted that i paid for early checkin since i know i am coming earlier than the normal check in time. If you can't provide a service why you provide that option to buy and isn't it right that you return the charges ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Although I can see an earlier check in time in the system, we have unfortunately not been able to fulfill the booked service on this day. Please accept our apologize, we look internally how such situations can be avoid in the future We will credit you to your customer account with points for a value of 30 €, which you can be used for future stays in the Accor group. We really hope that you are satisfied with our approach and that we may welcome you again. Kind Regards Christina Bonertz General Manager

Anonymous Business - 07/07/2019 AccorHotels certified review
« Hospitable, warm and beautiful property »

Very much appreciated the overall layout of the property with places to sit outside, a small playground for children and courtyard. The only drawback is the lack of good gym facilities which is the only reason why I wouldn’t stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for letting us know in which categories we should improve. We are indeed in the process of planning to update our fitness equipment and hope that this will happen this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Anonymous Business - 06/07/2019 AccorHotels certified review
« Somewhat 'tired' over-priced Novotel with a good dining room »

I checked-in online. My room key was not ready, on arrival. During the online check-in process I had to re-enter all my data. Normally with accorhotels.com the data is pre-filled in the check-in form. I have better things to be doing with my time. The shower room was dated and did not feel as clean as one associates with Novotel. I have stayed at Ibis Styles hotels in Switzerland which had more to offer. The food and the service in the restaurant were excellent. The wine was somewhat less than excellent at the price point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD B., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am pleased to hear that you were satisfied with our food offer, but at the same time, we are extremely sorry that you had some criticism in other areas. Of course, I agree with you that if the online check-in was made, you should of course only be asked for the signature. I will discuss your feedback with my team to avoid such situations in the future. I apologize for the inconvenience. I am sorry to hear that you had the impression that the shower was not completely clean. Of course, especially on this point you are allowed to expect 100% perfection. Please be assured that will take care of all those things. I would be very happy to welcome you back, please let me know that I can give you a newly renovated room to try. Sincerely Yours Christina Bonertz General Manager

Anonymous Couples - 05/07/2019 AccorHotels certified review
« Cleaning issues »

Unfortunately I had to report a scatter of a previous guest's toe nail clippings on the carpet next go the bed. Reception immediately requested that housekeeping attend. The nail clippings were still there. This is disgusting!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for sharing your experience. I am absolutely shocked by your descriptions, of course that should not happen. Not only in terms of service, but also in terms of cleanliness, you can expect absolute perfection from us. I am sorry that at the latter we did not live up to our high standards. I will use your hint to train our team again. I hope to welcome you back soon - also to show you that we can meet all your expectations. Kind Regards Christina Bonertz General Manager

Shehla R. Families - 03/07/2019 AccorHotels certified review
« The mattress was not comfortable and the bathroom ......quite slippery. »

The room was good and as expected at Novotel. However, the mattress was not comfortable. I could not get sound sleep. The bathroom was quite slippery and as a matter of fact my husband slipped in the shower and was unconscious for about 30 sec., till date he is having pain in his tail bone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHEHLA R., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the mattress, we are Aware of the situation and are expecting completely new beds in the month of September this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Fusenig Front Office Manager

Mayur G. Families - 03/07/2019 AccorHotels certified review
« No services »

In a 4 star category hotel there should be bell boy to carry your luggage to and from room ... good service in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry that your experience did not meet your expectations. We are a little disappointed with your rating. A the 4-star hotels in Sweitzerland, luggage service is rather rare, due to the very high staff costs in Switzerland. Besides, we have not offered this anywhere and that you rate us negative for that reason is very hard to learn. But we are happy about the words of praise for our service Sincerely, Christina Bonertz General Manager

Sanjeev R. Families - 02/07/2019 AccorHotels certified review
« Good hotel with professional staff »

It was very good. The staff are friendly and professional. Good buffet breakfast. Close to public transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANJEEV R., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Sonali Families - 02/07/2019 AccorHotels certified review
« It was nice »

Staff was very friendly and I requested to arrange a small cake for my Daughter as we went there on her birthday they got a decorated plate of chocolates with a birthday balloon without any charges and room was newly renovated so it was a nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SONALI D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Andrea Families - 01/07/2019 AccorHotels certified review
« great location, very good breakfast, room ok »

sofa bed was not the most comfortable, could not firmly lock the duvet under the mattress due to the structure of the sofa itself. Room small compared to the price paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA G., Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Kind Regards Christina Bonertz General Manager

Vinay G. Families - 01/07/2019 AccorHotels certified review
« Nice hotel with good location but no compliments »

Our stay was just ok. Hotel location was good. Also, at the time of check-in, we were informed that our booking was cancelled , however front desk person immediately arranged everything and provided us the room. Also, there was nothing complimentary, even for cutlery we were charged 5 francs. Rooms were also very small for 2 adults and 2 kids but I guess this is the standard size. I would have preferred a better room but minimum complimentary services. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINAY G., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. I am glad to hear that we were able to offer a solution quickly and that we could quickly accommodate you. Frankly, I can not quite figure out which inclusive service you expected. There are two bottles of water for free in the minibar and in addition there is a free tea station. Before your next visit with us or within the Accor group, we encourage you join the free Le Club AccorHotels loyalty program, which allows you to collect points and save money with each visit. As a Le Club AccorHotels loyalty program member, you are not only granted access to to exclusive deals, but also save time through the ability to check in and out online. You can also exchange your points for miles. Do not hesitate to contact me personally to help introduce you to the loyalty program, which you can also learn more about online at http://www.accorhotels.com/de/leclub/index-no-connect.shtml. Luggage service in the 4 star hotel category in Europe is rather uncommon. On the one hand, this is not a service which European guests use, and in addition, this is simply not possible due to the high staff costs in Switzerland. I ask for your understanding here. Sincerely, Christina Bonertz General Manager

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