Hotel - Mercure The Moorhouse Ikoyi Lagos
Mercure Hotel Mercure Hotel

Mercure The Moorhouse Ikoyi Lagos

3.5/5 151 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • MURTALA MUHAMMED
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

MUSONHALL5 km / 3.11 mi

Your meetings and events

Mercure The Moorhouse Ikoyi Lagos Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 22 m2 3 m 0 0 10 0 0
AKETE ROOM 24 m2 3 m 15 12 15 15 0
EREKO ROOM 32 m2 2 m 25 20 15 20 15
EKO ROOM 36 m2 3 m 40 15 20 15 0
EPE ROOM 39 m2 3 m 50 22 25 20 20
EKO-AKETE ROOM 59 m2 3 m 80 35 40 50 30
    • Screen
    • Flipchart
    • Soundproof
    • Video camera
    • Videoconferencing
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 90 rooms
  • 28 non-smoking rooms
  • 6 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.7/5 AccorHotels Rating 1,090 reviews

Our guest reviews for
Mercure The Moorhouse Ikoyi Lagos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 151 reviews
John Business - 12/08/2019 AccorHotels review
« Splendid »

It was home away from home..comfort personified

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka OGU, Front Office Manager

Ibrahim B. Business - 11/08/2019 AccorHotels review
« Happy »

Neat, quiet and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka OGU, Front Office Manager

Anonymous Families - 10/08/2019 AccorHotels review
« Good »

The bathroom taps delivered water in spurts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Unwana B., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. We Would check the room 355 you checked out from and correct your concern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

A. W. Business - 09/08/2019 AccorHotels review
« I was extremely satisfied »

The receptionist made sure my stay was splendid. I didn't get her name, but her level of professionalism was exceptional. She should get a raise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager.

M I. Solo - 05/08/2019 AccorHotels review
« Nice »

My stay was nice...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Amaka Ogu Front Office Manager

Franklyn N. Business - 04/08/2019 AccorHotels review
« Not impressed »

Individual staff excellent but as an Organisation, there is nothing to show that it recognises patronage. Between June 15, 2019 and August 2, 2019, I have spent over 30 nights yet it does not reflect in pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taking into consideration your concern, Our sales Manager would contact you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu Front Office Manager.

Abdulmalik Business - 04/08/2019 AccorHotels review
« Quite and serene »

It was pleasant overall. I enjoyed the bed. I wish the AC could be better controlled as I noticed the controls don't respond quickly to my settings when it got too cold. There were too many power cuts and the lag was too high between the cuts and switching to alternative power. This hotel is too big to be struggling with such an issue easy to solive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Your comment about the power fluctuations would be shared with the Management team, Rest assured that we would act on it as we take every feedbacks seriously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

Anonymous Business - 04/08/2019 AccorHotels review
« Comfortable stay, food was enjoyable - a few ups and downs with internet »

Room was very good - my bed was particularly comfortable. The plug by the bedside table needs attention. Food was good - I had good healthy salads, some apparently not on the menu! The restaurant was sadly often empty - people should try out the food more. There for work, so was disappointed that on 2 nights there were WiFi issues - on the 2nd they didn’t manage to resolve till next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. All your concern mentioned below would be shared with the Management. Rest assured that we take feed backs seriously as we are going to act on them Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

Victor C. M. Business - 04/08/2019 AccorHotels review
« Satisfying »

The experience was worth cause I enjoyed every bit of it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

O. Solo - 04/08/2019 AccorHotels review
« Awesome »

It was a wonderful experience staying at moorhouse. I really enjoyed myself all through my stayed. Their morning breakfast was nice and their staff were well trained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oyedoyin O., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu, Front Office Manager

O. M. Business - 31/07/2019 AccorHotels review
« Uncomfortable. »

The room is elegant and welcoming but there was mosquitos in the room so I didn't enjoy my stay for the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu Front Office Manager

Teresa O. Business - 30/07/2019 AccorHotels review
« It was wonderful, a peaceful place »

The staff at the reception were friendly, the check-in process was well organized. Queries were responded to immediately. Breakfast was a good variety with both local and international food items. Room service was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. O., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

Nkhensani Business - 29/07/2019 AccorHotels review
« We had a fantastic stay at the hotel. »

It was good. I would advise that you remove the carpet on the passage as it makes the place stuffy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. T., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. We have commence with total fitting of our hotel, as we started with the exterior part. I world share your comment about our rug to the Management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

A. Business - 26/07/2019 AccorHotels review
« Very Bad Experience for an Accor Hotel »

The check-in was smooth, and the Room was spacious enough. But the problems started next day. No hot water available for bath. Had to manage with luke warm water everyday. Even after complaining, it was not resolved. The breakfast was pathetic, with almost no options for Vegetarians except for breads. Even this was not available in enough quantity, and whenever we asked for more, the standard response was its not available. Room Service was bad. Only 1 small bottle of water per day is provided. Anything extra needs to be paid up. Dont recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had challenge with our heating system and our maintenance team have being on top to getting it resolved. Our staffs are trained to handle all guest and provide to a great extent guest needs, but unfortunately this was not the case for you. I would ensure your concern about our breakfast variety gets to the management and we would take measures immediately. Your feedback is very important to us, therefore, be rest assured that we would take measure to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu Front Office Manager

S. Friends - 25/07/2019 AccorHotels review
« Very good service »

I stayed in the hotel for 3 nights with my son. The hotel staff were very friendly. The hotel was neat and comfortable. All the facilities were in good working condition. As a golfer, I particularly liked the fact that the hotel was a walking distance (about 5 minutes) to the Ikoyi Golf Club. It was good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu, Front Office Manager

Orodje Business - 22/07/2019 AccorHotels review
« The cost out-weighed the value delivered. »

The water heater was inefficient in rooms 407 and 407 hence made my stay unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had challenge with our water heater system, However, this is being worked upon as we are working towards avoiding future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu, Front Office Manager

Tunde Business - 18/07/2019 AccorHotels review
« Excellent Time spent »

Without a doubt one of my favorite hotels in Lagos, Nigeria. I got a warm welcome at the front desk and equally had a room upgrade. The staff was extremely friendly, the restaurant very outstanding. I had four great evenings here, which obviously also added up to the experience. The scenery was beautiful and the artworks add to the ambiance that I got. I had an atmosphere that made me feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu Front Office Manager

O. R. Business - 18/07/2019 AccorHotels review
« O. R. »

Not really bad but observed some area that required immediate attention. The hot water from the shower not effectively working. Need more improvement especially when request for room service and room service is too small for the guest, at least a meal should be able to feed one person in most cases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. We had challenge during your stay with hot water going on and off, However, our maintenance team have worked on it and it is now resolved to a great extent. Your concern about our room service meal portions would be communicated to the management . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu, Front Office Manager

Gladys O. Business - 16/07/2019 AccorHotels review
« Pathetic customer service and very unfriendly reception »

I was left to wait for 3 hours just to check in even after there was a prior booked reservation. The receptionist Emmanuela could not empathize nor acknowledge my presence. there was no simple " sorry for keeping you waiting" or likely words to pacify me. While on the wait, a room was assigned to another customer that just came in without booking after I had waited for an hour. yet I was kept for another two hours before assigned a room. Although, after registering my displeasure at the point when I was assigned a room, the manager sympathized with me and apologized and got me an upgraded room which I appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam O., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is quite unfortunate that your experience was not up to standard. please rest assured that I would take appropriate measures to avoid a future reoccurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monica AGUILAR, General Manager.

Nicholas Business - 15/07/2019 AccorHotels review
« Requires a lot of improvement... »

The level of amenities, the restaurants, the bar and the quality of the room are substandard of any Mercury hotel i have stayed so far. The staff were great very helpful and very accommodation but the hotel it self requires a lot of improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Just to inform you that we have began with the total fitting of our hotel since last year with the external part of the hotel. We have continued with our bar and next is the restaurants. We hope to carry this work across all areas of the hotel while we continue with providing our guest with an exceptional service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu, Front Office Manager.

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