Hotel - Mercure The Moorhouse Ikoyi Lagos
Mercure Hotel Mercure Hotel

Mercure The Moorhouse Ikoyi Lagos

3.5/5 147 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • MURTALA MUHAMMED
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

MUSONHALL5 km / 3.11 mi

Your meetings and events

Mercure The Moorhouse Ikoyi Lagos Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AKETE ROOM 24 m2 3 m 15 12 15 15 0
BOARD ROOM 22 m2 3 m 0 0 10 0 0
EKO ROOM 36 m2 3 m 40 15 20 15 0
EKO-AKETE ROOM 59 m2 3 m 80 35 40 50 30
EPE ROOM 39 m2 3 m 50 22 25 20 20
EREKO ROOM 32 m2 2 m 25 20 15 20 15
    • Screen
    • Flipchart
    • Soundproof
    • Video camera
    • Videoconferencing
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 90 rooms
  • 28 non-smoking rooms
  • 6 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.7/5 AccorHotels Rating 962 reviews

Our guest reviews for
Mercure The Moorhouse Ikoyi Lagos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 147 reviews
Masksime V. Business - 15/04/2019 AccorHotels certified review
« Excellent service/ customer service »

Well done to all of you. I will surely stop there again. The neighnorhood is quiet and secured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Masksime , Thank you for taking out time to commend us on this platform. We at the Mercure The Moorhouse Ikoyi Lagos value you as our guest and cannot wait to receive you again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu. Front Office Manager

L. Business - 14/04/2019 AccorHotels certified review
« Good »

Overall very good experience. I loved the food, the Gym, the staff are very friendly. Areas of improvement 1. The door to room 204 needs to be repaired. I asked for a room change but no feedback was provided 2. The carpets were cleaned on the day I checked in and the after-clean smell stayed with me for 24 hours-maybe you should have a better schedule for cleaning the carpets based on bookings to give your guests a better experience. 3. In the long term, consider a better TV quality and offer more channels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really apologize for not getting a response as regards a room move requested. would inform the maintenance team about the room 204 and the housekeeping team on cleaning products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu. Front Office Manager

Anonymous Business - 13/04/2019 AccorHotels certified review
« Not too fine »

It was good but i was not happy with having to call each time to bring towel to my room. Other hotels i have stayed the one who comes to clean the room, replaces whatever that is not there or goes to get it before he/she leaves that room. Twice i have stayed there, twice i have requested for towels almost odd hours of the night. That's a no no. Secondly, ants always present on the table in the room I stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chike E., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Just to inform you that we had challenge with our machines at the laundry during this period due to the electricity fluctuation in the city at that period. however, this have now been resolved and everything is back the normal. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu. Front Office Manager

Ron T. Business - 13/04/2019 AccorHotels certified review
« For an Accor hotel, it was not up to standards »

I checked in and realized there were no towels in the room. Callled downstairs and no one picked up the phone. After repeated tries finally got someone on the phone. When the towels arrived, they look worn as in old towels. Called room service for ice and it literally took close to an hour and had to call twice. I stay at a lot of Accor hotels but this one does not meet the standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. t., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Just to inform you that we had challenge with our machines at the laundry during this period due to the electricity fluctuation in the city at that period. however, this have now been resolved and everything is back the normal. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu, Front Office Manager

Mohammed Business - 12/04/2019 AccorHotels certified review
« Okay »

I enjoyed my stay except for some few things . 1. The carpet in the rooms and corridors are so old and disgusting - they need to be changed ASAP 2. Staff can be more friendly 3. Air conditioning system in my room was very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu, Front Office Manager.

Ope Solo - 12/04/2019 AccorHotels certified review
« Good »

It was good.

Emmanuel A. Business - 12/04/2019 AccorHotels certified review
« Disssatisfied. »

No towel in the room, no soap, no TV remote. No telephone directory in the room. In fact it takes hours before they could provide me with TV remote, by the time it was provided, I was already sleeping. I went to the restaurant though after 10pm, but was told they have closed. It was the second day my colleague told me i could have placed room order. If such option is available, I felt I should be told.

Okoyo B. Business - 09/04/2019 AccorHotels certified review
« Satisfactory »

Room was good, so also the housekeeping and your staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Okoyo B., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu, Front office Manager

No N. Business - 04/04/2019 AccorHotels certified review
« Mr »

Intermittent power interruption

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Okiemute E., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu, Front Office Manager

Anonymous Business - 04/04/2019 AccorHotels certified review
« Fair »

My stay was fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nnimmo B., Thank you for taking the time to tell us about your experience at the Mercure The Moorhouse Ikoyi Lagos. We would appreciate to know exactly where we did not meet your expectations, so as to strive to meet up. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for reviewing your experience as we hope you will give us the opportunity to better serve you in the near future. Sincerely, Amaka Ogu. Front Office Manager.

Anonymous Business - 31/03/2019 AccorHotels certified review
« bad bathing water ,odour in room ,shower leaking »

bad bathing water ,odour in room ,shower leaking

L. D. Business - 30/03/2019 AccorHotels certified review
« Just there »

No towels in the room, room really small and tired looking

A. T. Business - 30/03/2019 AccorHotels certified review
« Mr »

Tremendous improvement

Anonymous Business - 28/03/2019 AccorHotels certified review
« Very satisfactory »

I have enjoyed my stay as much as necessary without complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mustapha A., Thank you for taking out time to review us about your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Victoria D. E. Business - 25/03/2019 AccorHotels certified review
« Being my first time at the hotel, i expected to see someflaws but i met a friendly environment with staffs that were up to date with the customer's experience »

It was good, had on time solution to my request and enjoyed the gym, would suggest an instructor on ground.

Juan P. Business - 23/03/2019 AccorHotels certified review
« short but good »

I stayed for a short time. It was OK. The room service took very long to bring the food (+40m for a club sandwich).

O. P. O. Business - 22/03/2019 AccorHotels certified review
« My Experience was okay »

The first day was really okay, but the second day a room service personnel without knocking barged in, though apologized and said the room had been marked empty. Also, one of the employees did something impressive, which was he addressed me by my name and it really made me feel cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O. O., Thank you for taking out time to write to us about your stay. On behalf of the Management and staff of Mecure The Moorhouse Ikoyi we apologize for your experience. We Would ensure a non-reoccurrence. Guest feed backs are important to us as it helps us to serve you better. we look forward to the pleasure of welcoming you as our guest in the nearest future and we hope it would be a great experience. Sincerely, Amaka Ogu. Front Office Manager. (Mercure The Moorhouse)

Kingsley U. Business - 20/03/2019 AccorHotels certified review
« Excellent »

I had warm reception from the front desk officer and the rooms were extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kingsley U., We very much appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amaka Ogu. Front Office Manager (Mercure The Moorhouse)

Xavier Business - 20/03/2019 AccorHotels certified review
« Amazing personnel »

The personnel’s dedication is really amazing. The buiding is outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Xavier I., Thank you for your positive back on personnel's dedication. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased to inform you that we have commence a total renovation of our building. This is from the indoor to outdoor. We hope by your next visit to Mercure The Moorhouse We must have met your expectation or supersede all of them. Thank you again for sharing your experience as we look forward to having you as our guest. Sincerely, Amaka Ogu, Front Office Manager. ( Mercure The Moorhouse).

A. M. Business - 18/03/2019 AccorHotels certified review
« Satisfactory performance and great buffet with healthy food »

The buffet as great. The room is conducive. Nice accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M. A., We appreciate your comments regarding your stay at the Mercure The Moorhouse Ikoyi Lagos. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis ADEGBE FRONT OFFICE MANAGER

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