Hotel - Mercure Paris Porte de Pantin Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Porte de Pantin Hotel

4.2/5 2,017 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • OLD English (do not use)
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Badminton
    • Boules/petanque (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12h00-14h00 & 19h00-23h00
    • Opening hours : Week-end 19h00-23h00
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CANDY HOOVER0.21 km / 0.13 mi HERMÈS (ATELIERS)0.5 km / 0.31 mi
Cité de la Musique0.5 km / 0.31 mi Mory Team0.1 km / 0.06 mi

Congress centre

Villepinte10 km / 6.25 mi

Your meetings and events

With 3 naturally lit meeting rooms at garden level, the Mercure Paris Porte de Pantin hotel can accommodate up to 110 people. Your representative will work with you to ensure that your event is a success

Mercure Paris Porte de Pantin Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ART'EAST 25 m2 3 m 0 0 12 0 0
ZENITH 140 m2 3 m 80 42 80 70 80
    • Screen
    • Office
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 123 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,017 reviews

Our guest reviews for
Mercure Paris Porte de Pantin Hotel

100% genuine reviews from our guests

Find out more
Gg O. T. M. Business - 27/06/2019 AccorHotels certified review
« very clean with a welcome feeling »

I came late, was really wellcomed

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEROME G., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

C. Solo - 19/06/2019 AccorHotels certified review
« not very welcome for check-in »

This is the first time that I lived with accorhotel after getting status gold. However, the staff checked me in without recognizing membership card When I tried to present the card at the time of checking in, the staff just kept saying no need. Consequently, no upgrading and late check out(it depends on the room availability and fully understandable), no amenity, even no welcome drinks, indeed zero benefits ,just very simple showing the passport then the guy kept talking with others after ,even gave me a non-valid card for the first time because of uncarefulness.T o conclude, feel not welcome for checking in with the staff.

Al Business - 14/06/2019 AccorHotels certified review
« Peaceful staying at Pantin »

A warm, modern and peaceful environment where you feel very nicely attended out of the standard "big hotel "

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALVARO B., We are really pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you so much for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Anonymous Business - 11/06/2019 AccorHotels certified review
« It was quite an agreeable stay. »

It was quite nice. The people at the front desk were very friendly and made us feel welcome. We liked our breakfast. All in all it was a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANKE B., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Anonymous Solo - 10/06/2019 AccorHotels certified review
« Gut »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSANNE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Deputy Manager

Anonymous Business - 04/06/2019 AccorHotels certified review
« Better than expected »

Great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUILLAUME D., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Damian Couples - 03/06/2019 AccorHotels certified review
« Amazing »

Good evening, My wife and I stayed at the hotel from the 30th May to the second of June in room 909 (a suite) and we would both just like to thank everyone at the hotel for their kind hospitality. On arrival at the hotel we were informed that we had been allocated a suite as I requested but this would be with compliments of the hotel. We entered the room and were so happy with the cleanliness and facilities which it offered. We then came down to the bar for a drink and were told the first ones were on the house for our anniversary which was very kind. We were asked to find somewhere to sit and these would be brought to us. Unfortunately the restaurant wasn’t open but because we arrived late a lady offered us a cheese and ham platter which was amazing and exactly what we wanted. Each night when we returned after sightseeing for the day all the bar staff treated us like royalty. We were waited on the whole night being brought drinks and treated amazing. I stay in a lot of Mercure hotels for business in England and none of these even come close to the level of service we received whilst staying at your hotel. This is the first time I have stayed at a Mercure and felt so valued as a customer. Please share this message with all the employees at the hotel as I would like all involved to know what an amazing job they are doing. Feel free to use this email in any way you wish as I only hope more people have the same experience as we did. I am sure we will be back in the next few years. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIAN Thank you very much for your kind review following your visit to Mercure Paris Porte de Pantin. We are really pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Your comment will be share with all the team who will be really glad to read you. Don't hesitate to share you experience on Trip Advisor with all the future travellers. Thank you for your recommendation again and we look forward to welcoming you back again in the near future :-) Warm regards, Camille Deputy Manager

Wilson T. Couples - 03/06/2019 AccorHotels certified review
« Good value »

The staff was very accomodating in providing us with wine glasses for the wine we have bought outside of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILSON T., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Andrzej Business - 26/05/2019 AccorHotels certified review
« Great lobby, nice weekly stay. »

It would be nice to have upgrade of the room accordingly to accor status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRZEJ O., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Eugen I. Business - 25/05/2019 AccorHotels certified review
« Comfy, safe, satisfactory, clean »

Comfortable, safe, clean, overall satisfactory. Beds are fine, staff are friendly and helpful, I can't fault them really! Location is good. A bit on the pricey side if I'm honest. Strongly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUGEN MR I., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

François C. Business - 23/05/2019 AccorHotels certified review
« Very Good »

Room very comfortable, the bed linen was clean, the bathroom was clean. I really enjoyed the small terrace that made me feel far away from Paris. Very nice to enjoy a drink in the evening. The breakfast room is small but the buffet is nice and complete.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCOIS C., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Stephen M. Couples - 21/05/2019 AccorHotels certified review
« Good stay in well located hotel, parking on site, easy access »

Room fine. Bath as requested. Plenty of parking. Right beside perpherique. Restaurant open despite bank holiday. Close to metro for easy access to .paris

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN M., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Mercure team

A S. Couples - 13/04/2019 AccorHotels certified review
« Room was horrible »

Check in was fine. The room was disgusting and worn out and needs to be refurbished. There was an unpleasant smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Pantin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jack K. Business - 07/04/2019 AccorHotels certified review
« Good stay »

Great hospitality,

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACKSON K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. Business - 03/04/2019 AccorHotels certified review
« Pleasant, comfortable as always »

Helpful staff, the hotel is comfortable and very pleasant. Well kept, the rooms and bathrooms are modern, refurbished and clean. I like my stay in this hotel as weeks in and out, there is no surprises else than room upgrades. This is a great relief when you travel a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIM C L., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Andrzej Business - 29/03/2019 AccorHotels certified review
« Hotel ok but service so so. »

Rooms small but nice. Only one issue, I have platinum card and didn't received upgrade. When I asked on reception my question was ignored. My company paing for my trips, but still Im chosing the place. I will resign from this hotel if I will not be treated fair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRZEJ O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we will do our best to upgrade you. Sincerely,

Malaika Families - 26/03/2019 AccorHotels certified review

My staying was quite nice! The rool was super comfy and clean but the space is really small and i wisch the "closet" was biger. The staff was friendly and the hotel had a nice smell and the location is really nice too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NOHONGA DAOUD K., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. We are sorry you find the size of the room quite small, it respects parisien standard. But we can understand it can be small compare to other countries. We look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

M. Business - 04/03/2019 AccorHotels certified review
« Extended Stay - 2 weeks - Extremely Satisfied »

This is my second extended stay with Hotel Mercure - Porte de Pantin. My choice was made based off of good feedback from peers and an excellent first stay. The Porte de Pantin offers very comfortable accommodations, and a good location for my needs (near to work location and metro line). With my second stay, I am again very please by the ease of interaction with the staff, and greatly appreciate support provided in English at various times. Daily pleasantries each morning during breakfast help me to feel very welcomed, as well as greetings in afternoon/evening when returning. The room was always very well cleaned, and any surplus request we met with attention to detail. My only improvement proposal would be for extended restaurant hours due to the limitation of nearby options

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK M., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. We are sorry about your bad experience with our fitness center. Could tell me more about it to improve the quality of your experience ? Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Stephen M. Couples - 02/03/2019 AccorHotels certified review
« Good stay with no problems »

Easy check in . Bath available as requested. Parking available and on site. Handy to Metro and RER and La Villette.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN M., Thank you for your kind review following your visit to Mercure Paris Porte de Pantin. We are pleased to read that you were so well taken care of, and that you enjoyed your experience with us. Thank you for your recommendation and we look forward to welcoming you back again in the near future. Warm regards, Camille Deputy Manager

Sharon Business - 26/02/2019 AccorHotels certified review
« perfect »

everything suited us well, very clean, very helpful, nice hotel:-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHARON O., We very much appreciate your comments regarding your 1st stay at the Hôtel Mercure Paris Porte de Pantin. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really you enjoyed our suit room which have been renovated recently :-) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Camille Deputy manager

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