Hotel - Mercure Hotel Dortmund City
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund City

4.0/5 462 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CONTINENTALE VERSICHERUNG8 km / 4.97 mi IKEA9 km / 5.59 mi SIGNAL/IDUNA VERSICHERUNG0.1 km / 0.06 mi
DEUTSCHE TELEKOM DORTMUND2 km / 1.24 mi RWE0.1 km / 0.06 mi THYSSEN & KRUPP AG2.5 km / 1.55 mi

Congress centre

MESSE DUESSELDORF65 km / 40.39 mi WESTFALENHALLEN5 km / 3.11 mi

Exhibition centre

WESTFALENHALLEN5 km / 3.11 mi

Your meetings and events

The modern technology in our meeting room and our attentive service make the Mercure Hotel Dortmund City the ideal setting for your event. The meeting room in our hotel is air conditioned and has WIFI.has WIFI. Natural light gives the room a pleasant atmosphere. Our event area is perfect for your events for up to 40 participants. Do you have questions or wish to discuss details? Our qualified staff will be happy to advise youand help you with the planning and organization. Naturally, we also will be on hand to help you stage your event.

Mercure Hotel Dortmund City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WESTENHELLWEG 52 m2 2 m 40 20 20 30 27
    • Flipchart
    • Screen
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 82 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,333 reviews

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 462 reviews
Business - 14/06/2019 TripAdvisor review
« Optimal Business Hotel »

This Hotel is optimal for business trips. The personal is fantastic. The Hotel is very clean. The only negativ thing is, --> the work in the 2nd floor and outside, but this will be only temporär. But the general overview is very good to excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guide, thank you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the Tripadvisor community. It is a pleasure to receive your feedback. We are looking forward to the renovation that the property owner is doing at the moment. It is a challenge for you, all our guests and my team too, but in the end it will be an improvement for the building and the whole area aroung the main station. We wish you nice travels in the future, if you visit Dortmund once more we will be glad to host you again. best regards Mercure Dortmund City & Team

Anonymous Business - 31/05/2019 AccorHotels certified review
« Less acceptable than other places »

Below average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hrishikesh W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I will take your important feedback into the meeting with my housekeeping team. Our tea and coffee station is free of charge, still it should be no problem to refill it during a stay of three days for you. I am sorry that it was not done properly and I am glad you shared your feedback and give us the chance to improve in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Ralph C. Families - 28/05/2019 AccorHotels certified review
« Improvements »

We have been in Hotel Mercure Dortmund City several times, but this time it was clear, that the hot needs a make over. Last year there was some work on the facade, and this year this job was not finished. We have no complain on the facilities inside the hotel, but if the price has to remain, then there has to be some upgrade here aswell. Otherwise the price has to be lovered. The personal, placement of the hotel etc is ok, but we think its time to an upgrade. Our next stay in dortmund we would maybe consider other options. BR Ralph C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really see your point and feel the problems you mentioned, it is a challenge to you, all our other guests and for my team too. I can assure you that, if the construction site of the fascade would be in my or my companies hands. It would have been finished within one year clearly. But this fascade renovation is in the hands of the owner of the property, we are only renting here. Why am I telling you this? Is it to back up behind the owner? No it is not, it is just my feeling that a regular guest like you, a guest that takes the time to make a comment and give his suggestions, should receive a honest and clear answer from the manager. To be really honest, the owner started to build on our new entrance just the last week, before there was nobody working on the fascade for month. Therefor I am quite happy for at least something is happening right now. When it will be done and the new renters are inside the building it will be a big improvement for the whole area for sure. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Tim Business - 17/05/2019 AccorHotels certified review
« It was nice. »

Rooms were clean and tidy. Bed was comfortable and location was great. However, the key card system needs upgrading as I've experienced the card not working a few times and had to have it reprogrammed due to magnetic interference . The breakfast was great, but could do better by providing a bit of variety during mid week as the food was same for the whole week I was staying there. Staff was friendly and responsive. Overall , great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim D., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Thank you very much for your comment regarding the variety of our breakfast buffet. I will take it into consideration with my kitchen team and we will see how and what we can do. Due to changing team members it is sometimes difficult to make a variety under the week, but we maybe we can figure something out. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Clément Solo - 23/04/2019 AccorHotels certified review
« Personnel available and welcoming »

The personnel of the hotel was welcoming and professional. The only thing that I think could be improved is the air conditioning in the bedroom which is not present. Therefore the room was quite hot during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement D., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I would like to apologize to you for the inconvenience with the aircondition during your stay. Today I had contact with the property owner. There maintenance is working to solve the actual problem. I feel really sorry for that and still hope you had a good stay in Dortmund. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Business - 17/04/2019 TripAdvisor review
« Great City centre location »

Nice hotel in a great location for the city centre and train station, however try not to get a room facing the back as there is a rather noisy bar and if you are there for work like i was getting up at 6am when the bar is going until 2am is not fun. Also why are there no power sockets near the bed?

Christophe V. D. H. Business - 12/04/2019 AccorHotels certified review
« Less good experience due to room location »

Normally, I always get a room on the 4th or 5th floor on the right side of the hallway (rooms 412-416 or 512-516). These don't have the sun in the afternoon and have quiet location. This time, I stayed in room 422 which is on the left side of the hallway. The airco didn't work that well which made it hard to make the room a little bit cooler. There was also a lot of noise coming into the room because of a group of youngster hanging around on the place/area between the buildings. Again, no criticism related to the service. Just the room location was not optimal. My preference is to have a room on the other side of the hall. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe Van Der H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations during this stay. Please allow me to express my apologies. We really appreciate your feedback, especially for it is very constructive. We made a note to make sure that we have your prefered rooms available for you for future reservations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Brad Business - 02/04/2019 AccorHotels certified review
« A quick business trip for the weekend »

The hotel which is above a strange empty shopping mall, is pleasant enough with good sized rooms, i was at the back and there was some noise from a local bar, but it was a saturday night. Overall its a good location for the city centre and the many restaurants & bars, plus great access to the Hauptbahnhoff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. You are right, it is a strange empty shopping mall. But there is work going on and we are really looking forward for the new renter in the shopping mall that is in construction at this very moment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Nigel R. Solo - 15/03/2019 AccorHotels certified review
« Staying at Mercure Dortmund »

Ideally placed hotel in city centre with access to ubahn outside front door. Comfortable rooms with coffee and kettle provided. Decent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel R., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I and my team offer you our apologies for the city tax of the city of Dortmund. As hotel company we have to collect 7,5% of the price per night from all leisure travellers. We have to pass this money to the cultural departement of the city of Dortmund. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Christophe V. D. H. Business - 08/03/2019 AccorHotels certified review
« Business trip »

very good as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe Van Der H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is a pleasure to have you as our very welcome and known guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Business - 07/03/2019 AccorHotels certified review
« Expensive »

Expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. During you stay and and your place of living suggests you maybe have attended too, there was the CL match between Borussia Dortmund and Tottenham Hotspur. Pricing in Dortmund was under the influence of this event. Thank you for your understanding. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Chrispon Business - 04/03/2019 TripAdvisor review
« rien »

Only the main door of the hotel is difficult to found. The receptioniste she was perfect and very nice. I have nothing more to tell but they wanted 200 signs. the hotel didn't have any restaurant and i didn't take any breakfeast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chrispon, thank you very much for visiting our Mercure Hotel Dortmund City. It is a pleasure to receive positive feedback, still we appreciate every feedback and a criticism too. It helps us to improve our service for you and all other guests. What can I say, we are germans, german law is difficult, really sorry for the 200 signs. Hope you enyojed your stay as much as the rating says, we wish you nice travels in the future with amazing locations and if you visit Dortmund again we will be glad to host you once more. best regards Mercure Dortmund City & Team

Erika K. Business - 12/02/2019 AccorHotels certified review

Overall is very good , breckfast can be improved with litle more variaty ,if we spend many days same food every day can be booring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erika K., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Please do not hesitate to share your breakfast wishes like omelette with cheese and onion, fried eggs or something like that with my service team. They will be glad to assist you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Lloyd Business - 07/02/2019 AccorHotels certified review
« Nice hotel, basic rooms »

It's a nice hotel. Very centrally located. Good for business. Would have given a 9 if the shoe polish machines had wax in them. I tried both machines in the hotel and neither had wax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lloyd D., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. I apologize to you for the experienced problem with the pillar in your room 509. I would really love to talk to the architect of the building about what he thought he was doing when he cut the rooms design in the 09 rooms. Our maintenance will check on the shoe shine machine immediately, it is supposed to work, not to not work. Thank you very much for sharing your feedback with us and giving us the chance to improve for you and all our future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

bradgreen2018 Business - 30/01/2019 TripAdvisor review
« Weekend stay »

Very nice hotel with comfortable and quiet rooms.Great location for the city centre, i was there on business at the football stadium and an easy 10 min cab ride.Plenty of restaurants close by and a 2 min walk to the train station.Only downside is the building below is empty and bit of a building site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bradgreen2018, thnak you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. It is always a pleasure to exceed the guests expectations, that is what my team is aiming for every day. We really hope the landlord will finish the building site in the ground floor and we look forward to the improvement for you and all our future guests. Have nice travels in the future and we will be glad to host you if you visit Dortmund again. best regards your Mercure Dortmund City Team

Anonymous Couples - 16/01/2019 AccorHotels certified review
« Great location, great room, but.... »

The renovation works started at 6:50. If the hotel inform me before the booking, I don’t reserve a room here. During my holiday I don’t want to wake up at 6:50 :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabor H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really thankfull for your positive responses, especially under the experience of the noise from the construction site. I can assure you that I am in close contact with the landlord due to many challenges the construction site offers to you, my team and all our guests. Unfortunately it is necessary to take these constructions to improve the building and the area around for our guests too. In the name of my team and me I would like to again apologize to you. On tht very morning the really started far to early with their drills. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Good comfort, reasonable price »

Nice room, reasonable price, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Christophe V. D. H. Business - 03/12/2018 AccorHotels certified review
« Business trip »

As usual, good service, friendly staff and a good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe Van Der H., We very much appreciate your comments regarding your stays at the Mercure Hotel Dortmund City. We wish you and your family a very nice time on the way to christmas. We appreciate to have you as our guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Anonymous Friends - 27/11/2018 AccorHotels certified review
« Good, friendly hotel »

The rooms were quiet, clean and well furnished with comfortable beds. Very friendly and helpful staff. When one of my party left something in the hotel room, they were extremely helpful and posted it back to him in a couple of days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Andreas I. Business - 19/11/2018 AccorHotels certified review
« For the related business trip a good choice »

Nice located in the center of Dortmund and I could go to my business dates easily by public transport, the room was clean, only for taking a shower it was uncomfortable to step into the bathtube.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas I., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. When the hotel was build unfortunately a bathtube was up to date, as of today i would like to change it better yesterday then tomorrow. We are in close contact with our Asset Management and the Asset Management of the owner of the property, always looking for improvements. Maybe the bathroom will be one of it in the future. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

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