Hotel - Mercure Johannesburg Bedfordview Hotel
Mercure Hotel Mercure Hotel

Mercure Johannesburg Bedfordview Hotel

3.0/5 309 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • O R TAMBO
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf course 18 holes  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Companies and event centres nearby

Company

BATEMAN0.1 km / 0.06 mi MCCAIN FOODS0.1 km / 0.06 mi SANDVIK0.1 km / 0.06 mi
BRISTOL MYERS0.1 km / 0.06 mi MURRAY & ROBERTS0.1 km / 0.06 mi

Congress centre

GALLAGHER ESTATE25 km / 15.54 mi SANDTON20 km / 12.43 mi

Your meetings and events

With 3 modern meeting rooms complete with Wi-Fi access and natural lighting Mercure Hotel Bedfordview can cater for 5 to 80 people. In addition to our expert assistance, advice and event organisation services, the rooms are all equipped with thelatest technology, making Mercure Hotel Bedfordview the perfect location for all types of meetings.

Mercure Johannesburg Bedfordview Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BIRD REEF SUITE 35 m2 3 m 0 0 12 0 0
SOUTH REEF SUITE 63 m2 3 m 40 22 0 30 0
MAIN REEF SUITE 112 m2 3 m 90 35 0 50 0
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating 1,196 reviews

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 309 reviews
Mdu Business - 05/07/2019 AccorHotels certified review
« Mr »

it was great stay need to improve check your wi-fi, it sometimes cut off add more variety in your menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Nonhlanhla Solo - 04/07/2019 AccorHotels certified review

Good experience,in winter try to have electric blankets

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nonhlanhla M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Rajesh J. Solo - 25/06/2019 AccorHotels certified review
« Dissapointing »

Hotel is run down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh J., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca RIley

Gizela F. M. Couples - 24/06/2019 AccorHotels certified review
« It was fine and safety, but not at all. »

My stay, was great. The only thing I dislike was the fact that, although i did notice my arrival earlier (about a month before) than check in time, I did not find available room. It was so uncomfortable to wait for about 8 hours to have the room. It was cold, I was tired. I hope you see this things next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gizela M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Mrs T. Families - 22/06/2019 AccorHotels certified review
« Satisfactory »

Welcoming and wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatenda M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Tyran Business - 21/06/2019 AccorHotels certified review
« It was a pleasant stay. »

Excellent stay. Staff was very helpful and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyran M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Dr F. K. Couples - 19/06/2019 AccorHotels certified review
« The hospitality received from your staff is appreciated. »

The experience I had was great. The room was clean and all equipemt were functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F K., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Greig D. Business - 16/06/2019 AccorHotels certified review
« Comfortable stay »

Nice and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greig D., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Suren N. Families - 13/06/2019 AccorHotels certified review
« Good facilities in a centralised area with access to all amenities. »

Pre-authorisation done via online check in, but desk clerk on check in could not find my pre-authorisation done via my credit card, please revise your online check in procedure. One shower in the bath did not work and the sink in bathroom drained very slowly when used, looks like there was a pipe blockage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suren N., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Family - 10/06/2019 TripAdvisor review
« Service Review »

Did online check and pre-authorisation which at check in could not picked up. Did not have a blanket in one room. Main shower did not work properly and sink had a blockage, would not drain when used. Good overall facilities though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jet, Thank you for providing us with your honest and constructive feedback regarding your stay with us. Please allow me to express my sincerest apologies for the negative aspects of your stay. We have taken your comment into consideration and will look into it. I sincerely hope that this will not discourage you from using Mercure Bedfordview in the near future, as we would like to welcome you back. Kind Regards, Bianca Riley

Gelson Solo - 09/06/2019 AccorHotels certified review
« A well organized hotel with great customer care »

I wish I could stay longer and enjoy such good services,,, however, I noticed that some of the air-conditioning in some of the rooms where not working properly as well as the heater, so please take a look at that because what makes people uncomfortable is the coldness in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gelson J., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Bedfordview M. T. R. O. T. H. S. A. F. Business - 07/06/2019 AccorHotels certified review
« Mrs »

I would strongly advice that you revamp the couches and the wardrobes, they need refurbishing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Finkie S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca RIley

Bojan Business - 05/06/2019 AccorHotels certified review
« Poor customer service from front desk. »

Room was satisfactory. Front desk service was very poor. Communication skills and manners of Bedfordview staff was not professional at all. Making the reservation over the phone was difficult, then we received an incorrect proforma invoice excluding the breakfast as requested. The second, "corrected" proforma invoice had only accommodation charged at a higher rate, still no breakfast. This is what we based our payment on. Upon check in we experienced resistance from front desk when we showed a bank eft proof of payment instead of a cash payment. The next morning, after breakfast our guest was instructed to pay for his breakfast as "it was not what we paid for". When approaching front desk staff, they were not very cooperative and barely made eye contact with us while insisting the mistake was made by us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bojan R., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Pearl Couples - 04/06/2019 AccorHotels certified review
« The rooms have a bad smell of what was cooked before, the linen was old and burnt »

The rooms have a bad smell of what was cooked before, the linen was old and burnt. The furniture is super old and not modern. Most hotels have international plugs but yours does not. The bedroom was small and the TV channels were incredibly limited. There was no lotion in the bathroom just soaps and shower gel and shampoo. The first room I was in the paint job was bad on the wall it had blotches

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pm Z., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Anonymous Business - 03/06/2019 AccorHotels certified review
« average »

the room was dusty, non working shower, no soaps, shampoo for usage on thr second day. didnt enjoy the stay as such. even after reporting nothing wss done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear esther n., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Stanley Business - 03/06/2019 AccorHotels certified review
« it was good, just one concern »

The television programmes was stuck and the TV would not change the channels. I was in room 102 and my colleague in room 308 had the same problems. The room was very nice and neat and the bathroom too. Overall the experience was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley A., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Dave Business - 03/06/2019 AccorHotels certified review
« Good location and comfortable rooms »

Situated close to the Eastgate Shopping mall, the hotel is ideal for both business as well as leisure travelers. Comfortable and clean rooms make it a enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Francis G. Business - 02/06/2019 AccorHotels certified review
« Awful experience »

It was the worst as i was allocated a suite on the 1st Floor without electricity yet my request was for a suite on the ground floor .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis G., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

Laurent A. Business - 31/05/2019 AccorHotels certified review
« Good »

Good, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurent A., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Riley

Kekolo P. Business - 31/05/2019 AccorHotels certified review
« A horrible, uncomfortable, dusty and dirty experience. »

My room was very dusty- from the curtains to the furniture. I could barely sleep and hardly wanted to eat in there. The sheets didn't feel or smell fresh at all. The bathroom floor had not been swept. The water in the bath tub came out very slowly and barely filled the tub. Just an all around horrible, horrible experience. I will definitely not be coming back after this. The only redemption you might have is your friendly reception staff who are lovely and very hospitable. But, even with that, it's not worth waking up with a stuffy nose and a scratchy throat because I've been enhaling dust all night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kekolo P., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Riley

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