Hotel - Mercure Hotel Garmisch-Partenkirchen
Mercure Hotel Mercure Hotel

Mercure Hotel Garmisch-Partenkirchen

3.5/5 786 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 11  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf courses
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Rafting (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing
    • Snow Skiing (Nearby)
    • Ski school facilities (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities


  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Garmisch-Partenkirchen is one of Germany's most beautiful and most popular holiday destinations, and is without doubt one of the best locations for your business event or private function. The events area at the Mercure hotelGarmisch-Partenkirchen provides ample space for up to 200 people. The seven multifunctional rooms of varying sizes are air-conditioned and equipped with state-of-the-art technology, including Wi-Fi.You can rely on our professional support in planning and hosting your event. We will gladly take all of your requirements into consideration.

Mercure Hotel Garmisch-Partenkirchen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALPSPITZE 91 m2 3 m 80 27 48 50 50
ALPSPITZE+ZUGSPITZE 182 m2 3 m 200 54 60 110 100
DÜLFER 24 m2 3 m 0 0 10 0 0
KEDERBACHER 48 m2 3 m 40 16 24 24 30
OLYMPIA 48 m2 3 m 50 20 30 32 40
OTTO 24 m2 3 m 0 0 10 0 0
WANK 79 m2 3 m 50 22 30 32 40
WANK+OLYMPIA 127 m2 3 m 60 0 0 0 80
ZUGSPITZE 91 m2 3 m 80 27 48 50 50
    • Screen
    • Flipchart
    • TV with VCR
    • Video camera
    • Audio and video equipment
    • Meeting room
    • Syndicated room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Podium
    • Syndicate rooms
    • Fine Cuisine
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed.We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).

  • 117 rooms
  • 93 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 35 family rooms
  • 19 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 76 reviews

Our guest reviews for Mercure Hotel Garmisch-Partenkirchen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 786 reviews
S. Families - 30/12/2018 AccorHotels certified review
« Extremely disappointing customer service »

There were multiple points where the hotel management disappointed us during our stay: We had to change one of the room we were staying in twice during the stay. First issue was the malfunctioning radiator. When we reported this, the hotel refused to give us a new room and insisted that it will get repaired the next day and provided us with a electric heater (which was extremely loud). On the second day they insisted that the radiator was fixed, which it wasn't. Then the toilet broke down, and the called the engineers who were unable to fix it. After all this we were moved to another room. We asked the hotel to make sure that everything was working in the new room before we made to move. Upon moving to the new room we realised that the lights were not working! We were then moved to another room! We asked the reception to make a reservation in the nearby restaurant. after 20 minutes they told us that the restaurant was fully booked. We rang the restaurant straight away after this and we managed to book a table! This is an extremely poor way of getting the hotel customers to dine in the hotel's restaurant. On top of all this, the rooms are super dated and are in need of a serious redecoration. The standard of the rooms were seriously over priced for the money we had payed. We had stayed at Four Seasons Hotel in Munich for almost the same price! Mistakes can happen, units can malfunction, things can go wrong, however what's important for us is to see how the hotel deals with such issues and compensates their customers in order to keep them happy. And for a hotel chain such as Mercury, with such high reputation and global recognition, the way the hotel team dealt with the problems we face, was simply not acceptable and we weren't even offered a compensation. They seemed to think that all of the problems listed above were normal.. If so, then clearly the standards of this hotel have clearly dropped. We will make sure not to book ever again!

Linda A. S. Couples - 30/12/2018 AccorHotels certified review
« Garmisch December 2018 »

After missing a year coming to this hotel due to illness,we were very welcome from all members of staff at this hotel. Food was up to a very good standard, rooms were very clean and again staff very helpful. We love coming to this hotel,and have booked again in summer 2019. Thanks again to all the staff. From Linda and S.

Anonymous Families - 21/12/2018 AccorHotels certified review
« A hotel we know and love! »

Very good as always

Family - 11/12/2018 TripAdvisor review
« Room bit old; nice cafe »

Very nice restaurant/cafe. Room and facility time to refurbish. Pillow too soft. Storage space rather small for our trip with 3 big & 3 cabin size luggages, + winter clothings. Overall room space are smaller than some Ibis room.

Jack Solo - 12/11/2018 AccorHotels certified review
« Great »

The employees were very nice.

Marko Families - 04/11/2018 AccorHotels certified review
« Standard »

Not positiv not negativ

Family - 18/10/2018 TripAdvisor review
« Great Family Hotel »

We spent two nights at the Mercury. This is a lovely hotel with an excellent restaurant. Enjoyed both breakfast and dinner. The wait staff was friendly and we were able to converse in English quite easily with all employees. The rooms were lovely and comfortable although the pillows had a lot to be desired. The location was perfect for us as we were close to family. We would definitely return to this hotel.

Family - 24/08/2018 TripAdvisor review
« Good Price/Quality in Garmisch »

We stayed in this hotel with an 8 months baby. Room, apart from tiny bathroom was good, but lacked some considered lighting - only two bed-lights in the bedroom... Room cleaning service is bad - basically they just change towels and hoover the floor (quite bad though), but the table remained spotted, as well as some Burger King food packaging on the floor I found from the previuos guests together with iphone cover (under my bed). Breakfast is good. Welcome drink is quite poor. Surpisingly the beer was not fresh (in Bavaria???). Reception staff is competent and welcoming, pleasure to deal with.

Family - 14/08/2018 TripAdvisor review
« Rooms not cleaned or made up until at least after 3pm »

Such a shame have stayed in Mecure hotels before but this was by far the worst. Main problem was the management of room cleaning service it was terrible. The amount of times we returned to our room at 3-4pm to find our room not made up I feel is terrible. Never have I stayed in a hotel in which works in this manner. We spoke to Reception staff on three separate occasions in which each time room cleaners attended straight away. We also spoke directly to the room cleaners who I have to say where amazing so polite and friendly even though they properly over worked and paid pittance. They did on four occasions make up our room earlier but as we were staying 13 nights this was not good enough service. My husband after the fourth time speaking to reception asked to speak to the Manager who basically did not apologise at all and told us we should have complained earlier in which he informed him he had done 3 times before!! Also don't bother taking your tennis rackets you are informed there are tennis courts there even though no nets and unsafe to play in!! Garmish itself is beautiful would definitely go again

Couples - 06/06/2018 TripAdvisor review
« Quality not up to standards »

- lack of professionalism from the reception man, asking/making bad jokes trying to be cool - door lock was broken, every time we went out of the room we had to ask the reception to come open the door. No other solution was offered - overall quality was poor compare to price

Wioletta B. Families - 01/06/2018 AccorHotels certified review
« Too dated to enjoy »

Lovely hotel staff but very dated rooms. Suite was very dated and small and not worth the money.

Janetta S. Couples - 04/05/2018 AccorHotels certified review
« Great location and very helpful staff. »

Great location Room tired. Curtains didn’t draw across properly, towels worn, dusty bedside lamps Great bed and pillows too Excellent breakfast Fabulous staff, everyone from restaurant to front desk to bar. Really approachable and helpful

Pavlo Z. Business - 01/05/2018 AccorHotels certified review
« Pavlo Z. staying Aug 23-27, 2018 »

Good place for rest. Swimming pool is suitable for relaxation. Room is large enough.

E E. B. Families - 18/04/2018 AccorHotels certified review

Excellent choice of food in restaurant, reasonably priced and local menu. Friendly, helpful staff. Car parking near by and early check in so could benefit from free bus fare.

Couples - 08/03/2018 TripAdvisor review
« Tired! »

Stayed here several times but this time thought that the hotel looks tired and outdated , still pleasant but the bathrooms in particular are not up to standard and seem ancient .The breakfast was not as good as I remember and the dinner menu is surprisingly limited and the food average .

Isa Z Family - 09/01/2018 TripAdvisor review
« Good Option »

This hotel is a good option for Garmisch Partnenkirchen! But it needs some renovation in the rooms and the restaurant should have more options in the menu. Good breakfast and option for big families, not only for couples. I liked!

Family - 04/09/2017 TripAdvisor review
« bayerische gemütlichkeit »

Bit older hotel but well maintained and clean rooms. Welcome was warm and facilities are good. Ate well in the restaurant for very acceptable price and breakfast was a real joy. As in most hotels of Accor bed is top!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you very much for your comments regarding your stay at our Mercure Hotel Garmisch-Partenkirchen. We are glad that you enjoyed your stay and had a great time. We will share your comments with our team. Looking forward to welcome you soon again at our hotel. Best regards from the bavarian alps. The team of the Mercure Hotel Garmisch-Partenkirchen

Couples - 30/08/2017 TripAdvisor review
« not cleaned »

check in was busy for one person. extra pillow in room was covered with dried blood. interupted cleaner in morning, asked him to return in ten minutes. Told him when we left the room. He finished off sorting the bathroom, but nothing was done in the rooms. The bed wasn't made or rubbish taken or coffee cups cleaned etc. However breakfast was very good and staff very helpful!

desnos78 Couples - 27/08/2017 TripAdvisor review
« Stay in Garmisch Partenkirchen »

Good stay for 2 nights in Partenkirchen in summer. large room, cleaned and well equipped. The breakfast is given in a big room and with a large choice of food. The hotel has also a good fitness center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir or Madame, Thank your very much for your comments regarding your stay at our Mercure Hotel Garmisch-Partenkirchen. We are glad that you enjoyed your stay and we will share your comments with our team. We are looking forward to welcome you soon again at our hotel. Best regards from the bavarian alps. The Mercure Hotel Garmisch-Partenkirchen Team

Family - 21/04/2017 TripAdvisor review
« Garmisch-Partenkirchen »

A trip to Garmisch-Partenkirchen is unforgettable experience. Rich in culture and homely feeling at the Hotel. The staff were friendly and helpful. Location of the hotel was rightly outside the hustle and bustle of the city center with view of the snow claded mountains.

Our hotel has responded to the review
Our hotel has responded to the review

thank you very much, you have been our guest. We are glad that you liked in our hotel. I pass on your praise with joy to our employees. We look forward to your next stay in Garmisch-Partenkirchen and our Hotel. With kind regards B. Brombach with the team from Mercure Garmisch-Partenkirchen

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