Hotel - ibis Zurich City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Zurich City West Hotel

4.0/5 1,164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast
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Hotel location

Our rooms

  • 155 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,875 reviews

Our guest reviews for
ibis Zurich City West

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,164 reviews
David M. Friends - 11/11/2019 Confirmed reviews AccorHotels
« Competent and friendly »

The Ibis Zurich City West kept to the standards I expect from Ibis - functional, friendly and unfussy. Staff were helpful and the breakfast was plentiful. Only negative aspect was that some areaswere looking slightly tired - paintwork and upholstery in my room could do with a refresh - but everything was clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M, We very much appreciate your comment regarding your stay with us. We are happy to read that we met your expectations and that you have enjoyed your stay with us. We hope to welcome you again! Sincerely, Julia Assistent General Manager

Anonymous Solo - 04/11/2019 Confirmed reviews AccorHotels
« Dissatisfied »

No heater and there is a maintenance loud sound from 08:00-16:00 couldn’t sleep in the morning and was noisy in afternoon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. There is an air conditioning in the room which is activated in the cold month to heat. So should you experience technical problems next time, we invite you to contact our reception staff, who will be happy to assist you. I also apologize deeply for the loud sounds during the day. We are renovating the rooms right now so we would love to get the opportunity to welcome you again so you can enjoy our new rooms. We very much hope that you will give us another chance in the future. Sincerely, Julia Assistant General Manager

Veljko Business - 30/10/2019 Confirmed reviews AccorHotels
« Everything I want from one hotel experience »

I love the breakfast, I love that you have lactose-free milk (thank you for that!!! I've been to some 4* hotels that didn't have this!), I love the rooms, the friendly staff, the cleanliness, the outside area... What would bring this rating to 10: - Scrambled eggs taste somehow "funny" (like it's from powder? is it really?) not that terrible, just.. unusual - The power plug in rooms is way too far away from the bed (can't charge phone at night) - The shower doors don't close well in most of the rooms I've been to, resulting in a puddle of water after taking a bath... But in general, I'm very satisfied with my experience. Please stay the best!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veljko, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as well as it will help to improve the quality of our services. Let me tell you that our scrambled eggs are not made of powder, I will forward this comment to our chef. As I will also forward the other critical points to the responsible teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant General Manager

Brandon Families - 30/10/2019 Confirmed reviews AccorHotels
« Simple short stay near the train station »

It was a simple and nice stay at the hotel which is about 3 minutes walk and 1 stop away from the Zurich HB station. Room and toilet were clean and the housekeeping team has done a good job in making our beds and keeping it clean. Only thing I would like to have is a mini bar chiller to keep some of our items cool. Overall still a nice experience stay with you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon, We would like to thank you for having taken the time to write a review about your stay with us. We are very pleased to see that you enjoyed your time here in Zurich and appreciated the location of the hotel and the cleanliness of the room. For a next time, you can always come to the reception and our staff would be happy to help you keep your things cool. Nevertheless, we will forward your concerns about the mini fridge to the responsible department. Thank you again and we hope to see you again in the near future. Kind regards, Your ibis Zurich City West team

Luigi C. Business - 29/10/2019 Confirmed reviews AccorHotels
« Quite satisfied »

Quite satisfied about the say at your hotel. Room was clean, the shower door was not closing too well so water was going over the floor. Breakfast is good. Staff is very kind and professional. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luigi C., We very much appreciate your feedback regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. Thank you regarding the information of the shower door. I have forwarded the information to our Technic department. We hope to welcome you again, soon. Sincerely, Julia Assistant General Manager

Tess N. T. Families - 22/10/2019 Confirmed reviews AccorHotels
« A value For Money hotel but with high standards »

We had delightful stay with clean room, sufficient amenities, good bfreakfast and customer service. Location was perfect to all destination. Definitely worth recommending

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tess Ngan T., We very much appreciate your review. It is a pleasure to read that you have enjoyed your stay with us. I hope we can welcome you again at the ibis Zürich City West. Sincerely, Julia Assistant General Manager

Valentyna Families - 22/10/2019 Confirmed reviews AccorHotels
« Mrs »

The stay was great, I felt expected and welcomed. The welcome drink came in handy too. Nice location, nearly in the centre, at least not far from the city centre.

Chelliah S. Couples - 20/10/2019 Confirmed reviews AccorHotels
« Enjoyed our stay »

Ibis Zurich city west is in great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHELLA S., We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback of the location of our hotel Ibis Zürich City West. W are near to the public transport just around the corner. With good restaurants and bars nearby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Vanessa M. Front Office Shift Leader

Federico Business - 20/10/2019 Confirmed reviews AccorHotels
« Relaxing »

Everything really ok, except for the the initial online booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Federico, Thank you very much for posting your thoughts on here. I am very sorry that you had problems with the booking. But I am glad to hear that you could enjoy your stay with us. We hope to welcome you again at the ibis Zürich City West. Sincerely, Julia Assistant General Manager

Ah Families - 13/10/2019 Confirmed reviews AccorHotels
« Guaranteed quality, simple but sufficient »

Clean, streamlined and quiet. We’ve stayed here often and it ticks a lot of boxes for a simple, uncomplicated, reasonably priced hotel in Zurich. The hotel is starting to wear a little bit around the edges in the rooms. An extra bin in the bedroom would help as would a kettle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AH, Thank you very much for taking the time to write a comment about your stay with us. We are glad that you enjpyed your stay. Unfortunately we don`t provide kettles in the room. But there is the possibility to receive a kettle at the Rezeption for your stay. Just ask our staff next time. Thank you again for sharing your experience. Sincerely, Julia Assistant General Manager

Jean P. Z. Business - 11/10/2019 Confirmed reviews AccorHotels
« Nice welcome; very clean room »

Pleasant reception; good facilities; good service in restaurant; simple, but functional room. Great for short stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Pascal Z., Thank you for choosing and reviewing the ibis Zürich City West. We are glad to receive such a positive Feedback, especially regarding the amazing service of our team. This is what motivates us the most. We hope your next visit will be as pleasant as the previous one. Kind regards, Julia Assistant General Manager

Anonymous Solo - 10/10/2019 Confirmed reviews AccorHotels
« As expected »

Room was pretty much as expected, though I miss the carpet Ibis rooms used to have. Reception was exceptionally helpful, providing a power adapter on loan to replace the European one I had that wouldn’t fit the smaller Swiss sockets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your review. It is always a pleasure to receive positive feedback. Especially that our staff was very helpful. I am sorry that you missed the carpet. This is something we unfortunatelly cannot Change. We would be happy to welcome you again soon. Kind regards, Julia Assistant General Manager

John S. Business - 04/10/2019 Confirmed reviews AccorHotels
« Clean tidy and good helpful staff. »

Not as expensive as most, this was in a good location to get to the different areas of Zurich. Good clean hotel, nice beds, large rooms. Clean rooms and with everything expected. Staff great. Lift was tiny, not for the claustrophobic, and very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We appreciate you having taken the time to review our hotel. We are very happy to hear that you enjoyed your stay with us and were especially pleased about the service quality of our staff, the convenient location of the hotel and the tidiness of the rooms. For the less enjoyable elevator experience we would like to apologize. We hope to welcome you back soon and wish you a good day. Kind regards, Your ibis Zurich City West team

It's W. N. E. Families - 03/10/2019 Confirmed reviews AccorHotels
« It was nice n satisfied »

Good response from reception, while check in and check out not used any other services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your kind review regarding your stay at the ibis Zurich City West. It is a pleasure to hear that you have enjoyed our service at the reception. Thank you again for sharing your e., and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Assistant General Manager

- Business - 01/10/2019 Confirmed reviews AccorHotels
« ok »

It would be good to have a small fridge and boiling (water) kettle in the room. The room was rather small but it was sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, thank you very much for having filled in our satisfaction survey and for having left some additional comments. It is true that the kettle and the fridge do not belong to the ibis standards here. This being said, we have a couple of kettles at the reception which we are happy to lend to our guests. Additionally we do have a fridge where we would be glad to keep some of your belongings if necessary. I hope we will have the opportunity to welcome you once again in our hotel. Yours sincerely, S. Janet General Manager

Anonymous Business - 30/09/2019 Confirmed reviews AccorHotels
« practicable »

the hotel is near Toni-Areal , so very practicable. It was quit , the breakfast was nice too and the employers very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your kind review. The Toni-Areal is one stop from the Technopark, with the tram nr. 4. By walk they takes you about 7 min. It's nice to know that you enjoyed our continental buffet. Our staff will be happy to know that you enjoyed their service. Warm regards, Vanessa Front Office Shift Leader

Marguerat Couples - 24/09/2019 Confirmed reviews AccorHotels
« Great »

Not first time I stay there - beds are always confortable, good shower...not far from center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much for your positive feedback. We are happy that your stays have met your expectations and that you have been especially content about the comfort of our beds and the hotel's location. We already look forward to welcoming you back again. Kind regards, Your ibis Zurich City West team

At Business - 24/09/2019 Confirmed reviews AccorHotels
« Good location, some issues on stay which are easy to fix »

The location was very close to the tram and short journey from the main station. The welcome was warm and helpful. Had a major difficulty that despite checking before booking, the restaurant did not know which food was gluten free for evening meals or breakfasts and actually what was gluten. The next door restaurant was better with the main dishes labelled, but waiting staff were bit familiar with what gluten was and what it can be in to advise on any other items. It meant leaving the hotel super early in the morning to get GF breakfast in the city instead which was a shame when paying more for an Accor hotel and close to where I had meetings and visits. This was very unfortunate and had I known I would NT have picked an Accor Hotel which I have tended to book with as food labelling and allergy provision has previously been very good. The rooms were ok. The shower was good and sufficient pressure and temperature, possibly aided by being on the top floor. The beds though comfortable had a major design floor as the top mattress kept slipping off the bed, something others have reported. The mattresses were not easy to realign and I had sympathy with housekeeping staff who had probably had similar problems when making the bed, and hence the mattress tended to hang well over the edge. I did raise this at the time and the GF issues. Do check the reservation system and have a copy or screenshot of what you have paid. When I arrived the reception thought I had to pay the full booking amount and not just the amount for local taxation. It was not very clear on the site in some places. The receptionist was very helpful and I had already raised a query with Accor about this before and after arriving. Not had a reply to date. On check out date the invoice I was emailed said I had to pay for the booking but on querying this found this was incorrect. On coming home I found Accor had charged my credit card in full before my departure. All this should be simple to resolve in the systems and giving clearer info on the booking details for the local hotel. I could easily have paid twice if not three times in error. For those using the WiFi, it will not support some mobiles and you will get an error. Note it is also an unsecure network though you do have to sign-in.

Gunther Z. Business - 22/09/2019 Confirmed reviews AccorHotels
« I have no complaint, all was very pleasant »

Good staff, NOW good breakfast, everything runs really well.

Marion Business - 19/09/2019 Confirmed reviews AccorHotels
« Home away from home, restful sleep, fantastic service ! »

This is my home away from home, from the friendly team, streamline arrival and checkin process, to comfortable sleep, fabulous range of breakfast options and closeby to transport and work areas. I highly recommend staying at ibis Zurich City West.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, Thank you for sharing your thoughts about the ibis Zurich City West. We are more than happy that you have enjoyed your stays with us. We will forward your compliments to our staff. They will serve as an encouragement as we continuously strive to improve our services. We would like to thank you again and hope you will visit us, "your home away from home", again in the near future and wish you all the best. Kind regards, Your ibis Zurich City West team

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