Hotel - Hotel Carlton Lyon-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Carlton Lyon-MGallery

4.5/5 1,778 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
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Our wellness space and hammam are currently closed for renovation.

Hotel location

Companies and event centres nearby

Company

CHAMBRE DE COMMERCE0.25 km / 0.16 mi PALAIS DES CONGRES2 km / 1.24 mi
OPERA0.5 km / 0.31 mi SANOFI - AVENTIS2 km / 1.24 mi

Congress centre

PALAIS DES CONGRES CITE INT'LE5 km / 3.11 mi

Exhibition centre

EUREXPO18 km / 11.19 mi

Your meetings and events

Our meeting room boasts natural light, a projection screen and a space for your breaks. It can accommodate up to 12 people in a rectangular layout or 25 in a theater-style layout.Our peaceful lounge offers natural light. We provide an attentive welcome and personalized service for your meetings.

Hotel Carlton Lyon-MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LE SALON 34 m2 3 m 22 0 16 12 0
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Day light
    • WIFI access
    • Overhead projector
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 80 rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,349 reviews

Our guest reviews for
Hotel Carlton Lyon-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,778 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 17/07/2019 AccorHotels certified review

Met expectations. Clean rooms and staff was friendly. Good location.

Chris V. B. Families - 16/07/2019 AccorHotels certified review
« Wonderful Hotel in a central Lyon location »

Family had a great time in Lyon. The hotel is perfectly situated to explore the town. Staff is very friendly, helpful and provided great service.

James J. Couples - 16/07/2019 AccorHotels certified review
« Superb hotel really welcoming staff »

Excellent alround

W. S. Families - 15/07/2019 AccorHotels certified review
« Overnight Front Desk Staff »

I cannot more highly praise the front desk staff on the evening of July 7th. My daughter had an infection and the staff (1) convinced us not to go to the hospital but to call a doctor, (2) arranged for the doctor to come to the hotel, (3) walked me through how to find the pharmacy and obtain the anti-biotic and (4) followed up with day staff to confirm everything was satisfactory. Outstanding service at our time of need.

Joni J. Families - 14/07/2019 AccorHotels certified review
« As Expected »

We had a short one night stay at the hotel and everything went smoothly.

T. K. L. Couples - 12/07/2019 AccorHotels certified review
« Good service »

Online check-in available 2 days prior to your stay which reduced the time at front desk. During online check-in, I request the hotel to make a dinner reservation at a famous restaurant for me and they did it.

Hélène Couples - 12/07/2019 AccorHotels certified review
« Excellent hotel in the heart of Lyon »

It was our second time at the Carlton for a trip combining business with pleasure. The room overlooking Place de la République was beautiful, the breakfast was varied and rich enough to keep us going until dinner and the staff very helpful and kind.

Anonymous Families - 11/07/2019 AccorHotels certified review
« Very comfortable and lovely reception staff »

Excellent

Steve Families - 11/07/2019 AccorHotels certified review
« Wonderful stay - perfect service! »

The staff was very helpful and professional. We do not speak French well and this was our first trip to Lyon - the staff of the Carlton Lyon helped to make our stay a memorable one.

Anonymous Couples - 10/07/2019 AccorHotels certified review

Staff was extremely helpful and the rooms were very comfortable and clean. The hotel is ideally located in the center of Lyon

Anonymous Couples - 08/07/2019 AccorHotels certified review
« Stall was professional, cordial and very responsive. »

Great location. Luxurious rooms. Breakfast bountiful. Recommendations perfect. Services punctual. Could not ask for better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Shirley Couples - 08/07/2019 AccorHotels certified review
« The room was beautiful and the staff were very helpful. »

The location was perfect - close to restaurants, shopping and Old Lyon. Great property and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

J Families - 02/07/2019 AccorHotels certified review
« Great stay »

Overall it was an excellent stay. Our room was spacious and the bed was extremely comfortable. The staff are friendly and helpful. There always someone offering to help carry the stroller to the elevator platform. The staff members who assisted with the bags went above and beyond. The only issue was the lack of attention to detail with regards to cleanliness as we had a half opened bottle of water in the minibar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer D., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Jim V. Business - 01/07/2019 AccorHotels certified review
« Great hotel and staff. »

We very much enjoyed staying at the Carlton.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim V., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Maryann Couples - 01/07/2019 AccorHotels certified review
« Lovely Lyon Experience »

We had a wonderful 3 days in Lyon. Our hotel was perfectly located for walking access to all the key old town areas, the metro and great restaurants. Our large room had a view of the Basilica and a charming balcony. Perfect for sunsets. The staff were gracious and ever available. We will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MaryAnn K., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ! Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Anonymous Business - 30/06/2019 AccorHotels certified review
« good »

nice location, friendly staff, very good breakfast, parking difficult, elevator capacity limited, rooms rather small but nice.

Anonymous Couples - 30/06/2019 AccorHotels certified review
« Excellent stay »

We enjoyed the hospitality of all the staff - exceptional service at the bar! The location of the hotel is ideal for exploring Lyon on foot. The room was large and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Dr L. E. Couples - 26/06/2019 AccorHotels certified review
« Excellent - lovely decor, very pleasant, helpful and efficient staff, and a good breakfast »

Excellent overall. Effective air con was a plus. The staff are brilliant. The only slight criticism was that the breakfast room was rather crowded, with the tables often situated too close to neighbouring tables, and the staff weren't always as quick as I would've liked at replenishing some food items. I had to ask for the bread board to be replenished and it took about 10 minutes to do, and I had to ask for strawberry jam because there was none the first day, but they brought little jars of it, and I had to ask for flavoured yoghurts because none were out on the second day. The staff member brought some immediately, so it wasn't a question of their having run out; it was in all cases of the staff not keeping an eye on replenishment. The breakfast is expensive, so I expect a good range of food and good service. That said, all the food was of very high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

F. Couples - 22/06/2019 AccorHotels certified review
« Great hotel in Lyon »

We stayed at M Gallery by Sofitel for four nights in June. The hotel is in a great position close to all the things we wanted to do in Lyon. Our room was very comfortable, but like most hotels, don’t provide much storage for International guests for lots of luggage. The room had a lovely little balcony but unfortunately during our time we experienced quite a lot of rain so we weren’t able to make the most of it. The hotel is very well equipped and very friendly and attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Thierry G. Friends - 22/06/2019 AccorHotels certified review
« Best service as usual »

The staff treat me like family I feel at home and more soon as I walk in Thank you to all the staff again, again and again Julien you are a Champion Thierry G. Ps see you in October

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., It's always a pleasure to welcome you in our hotel. We look forward to welcoming you once again ! Regards, Elisabeth mendes General Manager Hotel Carlton Lyon MGallery Hotels Collection

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