Hotel - Hotel Carlton Lyon-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Carlton Lyon-MGallery

4.5/5 1,831 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Our wellness space and hammam are currently closed for renovation.

Hotel location

Companies and event centres nearby

Company

CHAMBRE DE COMMERCE0.25 km / 0.16 mi PALAIS DES CONGRES2 km / 1.24 mi
OPERA0.5 km / 0.31 mi SANOFI - AVENTIS2 km / 1.24 mi

Congress centre

PALAIS DES CONGRES CITE INT'LE5 km / 3.11 mi

Exhibition centre

EUREXPO18 km / 11.19 mi

Your meetings and events

Our meeting room boasts natural light, a projection screen and a space for your breaks. It can accommodate up to 12 people in a rectangular layout or 25 in a theater-style layout.Our peaceful lounge offers natural light. We provide an attentive welcome and personalized service for your meetings.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LE SALON 34 m2 3 m 22 0 16 12 0
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Day light
    • WIFI access
    • Overhead projector
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,676 reviews

Our guest reviews for
Hotel Carlton Lyon-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,831 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Lisa O. Couples - 14/11/2019 Confirmed reviews AccorHotels
« Excellent Stay »

We were in Lyon for 6 nights and I am so happy i picked Carlton! The staff and service was amazing, the room very comfortable and a great bar for a night cap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs o., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Sarah Couples - 11/11/2019 Confirmed reviews AccorHotels
« A pleasant well managed hotel »

We enjoyed staying at Carlton Gallery hotel. Our check in was welcoming and smooth. The room was sufficient, a regular French size a little small for some perhaps, but ok for us. Decor was tastefully done with an exquisite feature lift that operated silently. The breakfast had an adequate choice of fresh healthy hot and cold food with attentive service. Access to the steam room and spa was an added bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Anonymous Couples - 11/11/2019 Confirmed reviews AccorHotels
« Very well positioned. Staff helpful. Disable access not good. »

Enjoyed our time staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Sandra J. Couples - 08/11/2019 Confirmed reviews AccorHotels
« Really good »

Hotel Carlton Lyon is well positioned and nicely renovated . Our Carlton room was very comfortable, very quiet and looked out over the pedestrian only square. The staff were very friendly and helpful and the breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Shannon Couples - 05/11/2019 Confirmed reviews AccorHotels
« Great experience with Hotel Carlton »

We stayed at Hotel Carlton for our honeymoon and it was fabulous. Front desk assistance was top notch, everyone was super polite and helpful. The room was lovely and great view. We enjoyed the breakfast buffet and had a drink in the lounge before dinner one night. Superb!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Holly B. Friends - 04/11/2019 Confirmed reviews AccorHotels
« Fabulous location, great hotel. »

I enjoyed your hotel very much! The two things I would like to improve would be 1) mattresses were saggy in the middle 2) scrambled eggs were runny. These two things were annoying, but I would definitely stay here again. Front desk personnel were superb! Outstanding! Kind! Intelligent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information we are going to change all mattresses next week! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Jefro Business - 02/11/2019 Confirmed reviews AccorHotels
« Wonderful hotel »

I stay in a LOT of hotels every year, both in North America and in Europe. We were very impressed with the Hotel Carlton. Everyone we met was authentic and kind, the rooms were perfect, and the hotel itself is quiet, extremely clean, and very well located. I wish we had booked here for our entire trip, and we definitely will next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Faisal Solo - 02/11/2019 Confirmed reviews AccorHotels
« Amazing »

Excellent staff Good place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Hôtel Carlton Lyon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also noticed that you gave us a grade of 2.5/10 on Booking.com. Could it be a mistake ? This kind of grade has a huge negative impact on our result for the whole team, and as you seem to have liked our hotel I'm a bit confused. Don't hesitate to contact me, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes General Manager Hotel Carlton Lyon

Ellen Couples - 31/10/2019 Confirmed reviews AccorHotels
« Kudos to an Outstanding Staff! »

We stayed for 8 nights at the Hotel Carlton Lyon, and although the rooms were small and a bit dark, we had a fabulous trip! The somewhat dated decor was easy to overlook because of an outstanding staff. In particular, Loic, Stephanie and Claire made us feel so welcomed! They went out of their way to suggest places to go and things not to miss. The hotel is also ideally located with easy access to dining and walkable to sights and public transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

David N. Couples - 31/10/2019 Confirmed reviews AccorHotels
« Convenient, good location »

Location excellent. Close to most of the place we needed to get to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Sang P. Couples - 30/10/2019 Confirmed reviews AccorHotels
« very comfort stay »

a spacy and clean room as well as a good bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Sandy L. Couples - 29/10/2019 Confirmed reviews AccorHotels
« Great Stay in Lyon »

We had a nice room and thank you for filling our request for a high floor and the quiet side of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Anonymous Couples - 27/10/2019 Confirmed reviews AccorHotels
« Great location, lovely check-in and reception, room was fine but overheated. »

As mentioned above, the hotel personnel were wonderful, the room fine (though the decor looks like it's from the 70's or 80's). The room was overheated and both my husband and I had problems sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to share your feedback that always helps us to improve. We hope to welcome you back to our hotel very soon. Sincerely, Elisabeth Mendes General Manager

Anonymous Business - 26/10/2019 Confirmed reviews AccorHotels

Good stay, but my only complaint was that the breakfast room was too small. On the last morning, people were having to share table with strangers which is unacceptable at a hotel of this standard and paying more than EUR300 per night.

Freddy Couples - 18/10/2019 Confirmed reviews AccorHotels
« Nice hotel with friendly staff »

Great location close by shops and restaurants Nice and roomy modern rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Anonymous Couples - 16/10/2019 Confirmed reviews AccorHotels
« Lovely room, well maintained, very clean. »

Reception staff were very helpful and knowledgeable. Location is perfect for a visit to Lyon. Breakfast was terrific with plenty of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Anonymous Families - 14/10/2019 Confirmed reviews AccorHotels

Inter connecting room meant that it wasn't as quiet as we would have liked Small stains on bedding Excellent staff

Donald Couples - 14/10/2019 Confirmed reviews AccorHotels
« Excellent service »

This is a very good hotel in an excellent location. However, the most significant thing that made our visit special was the excellent service from the staff, especially at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Bryan Couples - 12/10/2019 Confirmed reviews AccorHotels
« Loved it »

We could not have asked for a better experience. The staff was fantastic, very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Rino Couples - 11/10/2019 Confirmed reviews AccorHotels
« Hotel welcomed us and made our stay great. »

The staff was courteous and helpful. Our room was comfortable. The hotel's location was central and ideal for us; in walking distance to the old town. We had a fantastic stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

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