Hotel - Novotel Shanghai Atlantis
Novotel Hotel Novotel Hotel

Novotel Shanghai Atlantis Hotel

4.0/5 1,257 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • PUDONG INTERNAL APT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

SHANGHAI INTERNATIONAL CONVENTIO1 km / 0.62 mi SHANGHAI WORLDFIELD CONVENTION C10 km / 6.21 mi

Exhibition centre

INTERNATIONAL EXHIBITION CENTER10 km / 6.21 mi SHANGHAI EXHIBITION CENTER10 km / 6.21 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Shanghai Atlantis Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MALACCA 3 80 m2 2 m 60 25 25 40 40
MALACCA 2 81 m2 2 m 60 25 25 40 40
MALACCA 1 99 m2 2 m 60 25 25 40 50
MAGELAN 2 147 m2 3 m 100 30 40 60 70
MAGELAN 1 160 m2 3 m 120 30 40 80 90
MAGELAN 3 174 m2 3 m 120 30 40 80 90
COLUMBUS 1,2,3+4 196 m2 2 m 30 15 30 24 120
MALACCA 1,2 +3 260 m2 2 m 160 25 25 120 140
MAGELAN BALLROOM 480 m2 3 m 350 70 60 250 300
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 298 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 4,250 reviews

Our guest reviews for
Novotel Shanghai Atlantis

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,257 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
W. J. Business - 10/09/2019 AccorHotels review
« good »

service is good, food is good. Only when I entered in the room, the smell is not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service and food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the bad smell in the room, kindly let us know in your future visits if this happened again, so that we can take action immediate to find out its source and to arrange another room for you. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Business - 09/09/2019 TripAdvisor review
« Nice location, hotel, restaurants, staff and VIP lounge & sky restaurant »

For the first in Shanghai… and Novotel Shanghai Atlantis was our perfect choice. Very good and quiet location, just a few minutes from underground... great staff and service.. good restaurants and excellent restaurant on the top (50th floor) with great weekend brunch. Excellent service in VIP lounge on 48th floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pater66, May I begin by thanking you for your feedback and your stay with us. We are happy that you were satisfied with your stay in our hotel in particular with the service attitude of our Primer Lounge associates and weekend brunch in our Art 50 revolving restaurant. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Ajk Business - 07/09/2019 AccorHotels review
« Need to improve your front office staff communication skills »

Hotel room was up to the mark. Front office staff need to improve communication skills in English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ajk, Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry to hear that you were not very satisfied with the check out experience, the efficiency and the English standard issue of our Front Office associates. Please accept my sincerest apologies. Kindly be assured that we have already discussed this matter with the head of department concerned and we will look into all possible ways to improve the communication ability of our staff members. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Iain Business - 04/09/2019 AccorHotels review

great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain, May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that you were satisfied with the service of our associates. We have taken note that you had not rated the value for money and Le Club AccorHotels loyalty program so high. We will look into all areas in the hotel as to further improve our services and products, so that you will have a better feeling and experience in your future visits. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Robert R. Solo - 01/09/2019 AccorHotels review
« Ok room, breakfast ok »

Initial room had bad cigarette odor. Staff very nice in reaction and changed. Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel. Please allow me to express my sincerest apologies that the room with smoking smell you received at beginning. Rest assured that your feedback has been looked into and addressed with the housekeeping department for their immediate follow up. We have also taken note that you had not rated the quality of breakfast food so high. Our Executive Chef is very concerned on the food quality and surely we will find all possible ways for further improvement. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Thomas Business - 29/08/2019 AccorHotels review
« Good service »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Malcolm R. Business - 28/08/2019 AccorHotels review
« gREAT ROOM AND OVERALL GREAT STAFF A WARM FRIENDLY AND WELCOMING HOTEL »

Overall excellent friendly and well trained staff in general and room comfortable and clean and the location is excellent Only negative was one breakfast when my partner almost swallowed a large piece of plastic which was in her food. These things happen from time to time but the manager who initially dealt with did not handle it well failing to apologise orc heck that my partner was OK Subsequently the hotel management acted correctly with since apologies so we have not let this incident define our experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. r., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service attitude of our associates and the cleanliness of room. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note that your breakfast experience was almost broken your overall experience in our hotel although it was recovered by the management. Please accept my sincerest apologies. Kindly be assured that we have already discussed this matter with our Director of Food & Beverage concerned and actions will be taken immediately to improve service standard and quality of food, so that you will have a better feeling and experience in your future visits. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

L. K. Y. Couples - 24/08/2019 AccorHotels review
« Great environment with excellent services »

Good: The staff was very friendly and polite. The room was clean and facilities were sufficient. Bad: Not near metro stations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback, in particular with the service of our associates and the cleanliness of our room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Nuria V. Friends - 22/08/2019 AccorHotels review
« Very Good Hotel »

The hotel is good for travel or for business. It's a 100 meters of the Shanghai Metro. The rooms are a big size, very cleaned and have a good panoramic views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Z. Z. Business - 21/08/2019 AccorHotels review
« excellent hotel: location and services »

very pleased to stay in such a well mantained hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hereby, we would also like to invite you to share your stay experience on our TripAdvisor page, kindly visit http://www.tripadvisor.com/Hotel_Review-g308272-d299582-Reviews-Novotel_Atlantis_Shanghai-Shanghai.html to post your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Kathy Zhu Guest Experience Manager

Gfhuang Families - 20/08/2019 AccorHotels review
« Premium location with top-notch service »

The executive lounge staffs provided great service. They can remember your tiniest preference and serve you well yet you don't feel disturbed. The doorman (yes they do have a doorman) is excellent as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., May I begin by thanking you for your feedback and your loyalty with us and as a Le Club Accor member. We are happy to learn that you were satisfied with your stay in our hotel in particular with the service of our Premier Lounge associates and the doorman . I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on Tripadvisor to share your experience in Shanghai with more people via the link below: http://www.tripadvisor.com/Hotel_Review-g308272-d299582-Reviews-Novotel_Atlantis_Shanghai-Shanghai.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Daniel Couples - 18/08/2019 AccorHotels review
« Dirty and overpriced »

The room was damp and there were mould stains on the back of the light cover on the bed. The sprinkler was covered in dust and it was literally impossible to shower or go to the toilet without being a little visible for the other person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations in particular with the cleanliness and condition of your room; please allow me to express my sincerest apologies. Kindly be assured that we have already discussed this matter with our Executive Housekeeper concerned and actions will be taken immediately. In your future visits, kindly contact our Guest Service Manager if there is any room defects affecting your stay experience, and our associates will be happy to assist for problem solving. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Harry D. A. T. Couples - 13/08/2019 AccorHotels review
« Great experience though during tough Typhoon period »

We were at your good hotel during the toughest time of Shanghai last week during Lekima Typhoon. However, we felt safe and comfortable staying at Novotel Shanghai Atlantis, we were lucky to have a great view room at the corner, also the effort of staffs trying to catch a cab for us using their own apps during rush hours. Keep it up to your great hospitality and standard, All the best from AnhTruong Thi Ngoc and Harry D. Anh T. Cheers, Harry D.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service of our Concierge associate. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hereby, we would also like to invite you to share your stay experience on our TripAdvisor page, kindly visit http://www.tripadvisor.com/Hotel_Review-g308272-d299582-Reviews-Novotel_Atlantis_Shanghai-Shanghai.html to post your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Kathy Zhu Guest Experience Manager

Shehan T. Business - 12/08/2019 AccorHotels review
« Flight diverted due to cyclone in Shanghai. Email sent to hotel and no response even after 3 days. Got charged for room »

I booked the room on Friday morning and I expected to arrive in Shanghai by around 11pm. I mentioned this as a note in the booking as well ( that I will be landing at around 11pm and arriving before 1am). However, my flight from Sri Lanka was diverted to Bangkok due to closure of Shanghai airport and then eventually I had to return to Sri Lanka. While still stranded inside the plane in Bangkok, around 11:30pm Shanghai time, I sent an email to the hotel ( h3…) informing of the closure of the airport and my not being able to make it to the hotel and asking to cancel my booking at no cost. I'm yet to hear back from the hotel. This is my first time booking directly on your website and I fully regret not using a 3-rd party site like Booking.com or Expedia who would have intervened on my behalf by now had this happened to a booking done through them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. Regret that your flight diverted due to the typhon in Shanghai, and our reservation department did not response your email in time during the weekend, please allow me to express my sincerest apologies. Kindly be assured that we have already discussed this matter with the head of department concerned and actions will be taken immediately. We will refund your room charge to your credit card, and my apologies again for the inconvenience caused to you. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

V J. Business - 06/08/2019 AccorHotels review
« Comfortable stay and helpful staff »

All good but could do more with the room service menu catering to special dietary needs, for e.g. Vegans/Vegetarians

Our hotel has responded to the review
Our hotel has responded to the review

Dear VJ, May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the helpfulness of our associates. We will look into possibility to add more vegetarian dishes in our room service menu, and more healthier cereal and tea options in the breakfast. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Andrew C. Business - 05/08/2019 AccorHotels review
« Enjoyed staying at your hotel after 4 or 5 years of absence »

Found staff extreme;y helpful and courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service of our associates and the cleanliness of room. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Kathleen D. Solo - 01/08/2019 AccorHotels review
« Good Location and all comforts for good value »

Stayed here for 3 nights in a corner room on 35th floor. Perfect room with views of Pu Dong River and Sanghai skyline at sunrise n sunset. Hotel has all you need, 4 restaurants of different price range and menus, a spa, gym, indoor pool. Metro is 10 minute walk. Staff are friendly, although few speak English...they find staff who can communicate with you. Excellent service from the concierge, Kobe, who gave clear directions and suggestions for a solo traveller . Beatriz, the guest relation manager, was most accommodating and professional. This hotel exceeded my expectations for 4 star in China.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. d., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Assistant Front Office Manager Kobe, Guest Relation Manager Beatriz and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. In addition, we will look into all areas in the hotel as to further improve our services and products to make your overall stay experience worth a score 9 or 10. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Joni W. Business - 01/08/2019 AccorHotels review
« Experience is average - room is clean however the amenities provided is below par compared to other Novotel hotels »

- Room is clean however the TV and the room amenities are below standard - Lounge view is nice but foods provided not so good and not so much varieties

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joni W., May I begin by thanking you for your feedback and your loyalty with us as a Le Club Accor member. We are happy that in general you were satisfied with your stay in our hotel in particular with the cleanliness of the room. I am sorry that the TV and room amenities were not up to your expectations. For your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. We understand that you were not very satisfied with food in the Premier Lounge. Please accept my sincerest apologies. Kindly be assured that we have already discussed this matter with our Executive Chef who is very concerned on the food quality and varieties, surely we will find all possible ways for further improvement. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

John J. L. Solo - 30/07/2019 AccorHotels review
« Hotel stay was comfortable »

The hotel stay was very comfortable and everything required was provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Ben Business - 29/07/2019 AccorHotels review
« Great place to stay for the weekend. »

Nice hotel with a decent price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

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