Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,233 reviews

Sofitel London St James - Image 1
Sofitel London St James - Image 2
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Beautifully designed rooms by Pierre-Yves Rochon

  • The ALLSAFE label represents our cleanliness & prevention standards

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Unparalleled location within walking distance to London's best attractions

  • Grade II listed building with original features

Our accommodation(s)

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,233 reviews

TripAdvisor Rating  5.0/5  436 reviews

Certificate of excellence 2024

Bad weekend to stay at this overpriced hotel

TripAdvisor rating 2.0/5

EMJensen007 TripAdvisor review

My entire interaction with this hotel got off to a bad start. As it was the London Marathon the weekend that I wanted to stay there (which I have no interest in) the hotel deemed it appropriate to raise prices by more than 45%. I was initially offered a Superior Room for £1,232 for 2 nights for the weekend - the following weekend the same room was available for £847. That's excluding breakfast. However, as this was the weekend of my wife's birthday & our wedding anniversary, in a central location where we already had numerous arrangements & after many rounds of time-consuming negotiation, a price of £950 was agreed. Still £100 above what one would deem to be the 'normal' rate. The room itself, 420, was tiny & very poorly laid out. Where to begin. 1) there was a very big TV but no way to plug one's own HDMI cable into it as is was affixed so close to the wall that it was impossible to get into the back 2) the TV was so big that there was no place for a mirror 3) there was no decent sized desk to put one's laptop & anything else on. It was also positioned right in front of the TV. So if you wanted to do any work, one was in the way of the TV. 4) there was no dressing table in addition to no mirror 5) the way that wall should have been laid out was, the fridge & the tea/coffee-making facilities should have been closer to the end. 6) A much larger desk area should have been in place, which could double up as a dressing table. The dressing table should have a mirror and the TV didn't need to be as big for the size of room. 7) The wardrobe was way too big as well & absolutely filthy up top. I was going to put my bag on top of the wardrobe (to give me more space in the room) but when I saw how much dirt & dust there was on top of the wardrobe I decided otherwise. 8) There was no view. The room faced the back & inwards - the main view was of a crane. 9) I will say that one of the staff on reception, Jasmine, was very attentive

Bonjour, Thank you for sharing your review. We are pleased to hear that you found our team, particularly Jasmine, to be attentive during your visit for your special occasion, as we strive to offer an exceptional level of service. We regret to hear about your dissatisfaction with the room pricing due to the special event of the London Marathon finishing nearby. Our hotel pricing reflects the high demand during such city-wide events and is in line with the industry standards. However, we understand that any increase can be disconcerting and we are grateful for the opportunity to have reached an amicable agreement for your stay. Thank you for sharing your constructive feedback on the room's layout and amenities designed by Pierre Yves Rochon, it is disappointing to learn that the room did not meet your expectations, and we are truly sorry for any inconvenience caused by the design elements. We offer a range of room options and suggest considering our premium luxury rooms or suites for extra space and a street view. Our central location means we are surrounded by buildings, and we are sorry that the view from your superior room did not meet your expectations. Our housekeeping team normally prides itself on high levels of cleanliness, and to hear your feedback is concerning. Please be assured that this is not indicative of our usual high standards and this has been addressed accordingly, please accept our sincere apologies. Your feedback is greatly appreciated as it helps us to improve, we look forward to the chance to welcome you back again in the future, and we'd be delighted to provide a complimentary room upgrade to ensure your utmost comfort. Sincere apologies and best wishes, Marie-Paule Nowlis, General Manager

Bad experience

Customer review rating 0.5/5

Curtis B. Families - Confirmed reviews ALL

I have stayed at many sofitel and Accor hotels. I was a Diamond member. This stay, especially at check in lacked the level of service usually at sofitel. Staff were rude, did not look like they wanted to be there, put no effort into organising the room, struggled to find then booking properly and then for the price we paid put is in a shocking room. This experience was not even remotely close to being worth the money and we will never stay there again. On top of this my feedback is going to the travel agency that this hotel lacks service, quality and is not worth the money.

Dear Mr B., We greatly appreciate your continued loyalty to Accor and for taking the time to share your feedback. We are genuinely disheartened to learn that the service provided by our team fell short of the warmth and professionalism that we consistently aim to deliver, and that the suite did not meet your expectations on this occasion. Please accept our sincere apologies for any disappointments experienced during your stay. Rest assured, we are committed to enhancing our guests' satisfaction and ensuring their comfort. We hope to have the opportunity to connect with you soon to address your concerns and further improve your opinion of Sofitel London St James. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Perfect location, wonderful experience

Customer review rating 5.0/5

Adriana M. Business - Confirmed reviews ALL

From the moment I was welcomed, to the moment I left, I was made to feel very special throughout my stay. The hotel room was beautiful, all staff very friendly and warm. Special shout out to Jasmine, who made me feel extra special with a wonderfully personal touch of sending me up a birthday cake for my birthday two days before, especially since I had to spend it alone without my family and friends on the other side of the world in Australia. She was also great with giving me tips and suggestions to make the most of my whirlwind visit to London. Thank you for a wonderful stay, I’ll be back!

Dear Mrs M., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay for your birthday. We greatly appreciate receiving your feedback and Jasmine and the team were delighted that they were able to play their part to help ensure you had such a memorable visit for your whirlwind London trip. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you back again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Ideal location, exceptional service, five star luxury

Customer review rating 5.0/5

Theresa Couples - Confirmed reviews ALL

The most amazing staff which paid attention to every detail to make this stay beyond exceptional.

Dear Mr P., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Well located. Knowledgeable staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Love the hotel. The rooms were nicely, decorated and updated. The staff was friendly and very helpful and knowledgeable. Good location for walking and for taking the subway.

Dear Mrs C., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you back again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

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