Hotel - Mercure São Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pinheiros Hotel

4.0/5 1,143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Ironing service
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 horas
    • Opening hours : Week-end 24 horas

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALSTOM11 km / 6 mi CONSELHO REGIONAL DE FARMÁCIA0 km / 0 mi EDENRED TICKET LOG3 km / 0 mi ESTRELLA GALICIA0 km / 0 mi NOKIA11 km / 6 mi ODEBRECHT5 km / 3 mi ROCHE16 km / 10 mi SOMOS EDUCAÇÃO0 km / 2 mi
BRASKEM5 km / 3 mi CONSELHO REGIONAL DE MEDICINA2 km / 1 mi ESPN2 km / 1 mi FUNDAÇÃO FACULDADE DE MEDICINA2 km / 1 mi NUBANK0 km / 0 mi PRICE WATER HOUSE COOPERS4.5 km / 2.8 mi SIEMENS8 km / 4.97 mi TELEFONICA5 km / 3.11 mi

Congress centre

CENTRO DE CONVENCOES ANHEMBI9 km / 5.59 mi CENTRO DE CONVENCOES REBOUCAS0.5 km / 0.31 mi CENTRO DE CONVENÇÕES ANHEMBI13 km / 8 mi CENTRO DE EVENTOS PRO MAGNO7 km / 4 mi CONVENÇÕES REBOUÇAS1 km / 0.62 mi

Exhibition and convention centre

CENTRO CULTURAL BANCO DO BRASIL0 km / 3 mi INSTITUTO TOMIE OHTAKE3 km / 1 mi MEMORIAL DA AMÉRICA LATINA0 km / 3 mi MIS - MUSEU DA IMAGEM E DO SOM2 km / 1 mi

Your meetings and events

The Mercure SP Pinheiros hotel is fully equipped to host small- and medium-sized events. The hotel boasts 3 event rooms with free WIFI and can host events for up to 100 people. The ideal choice for social and corporate events.The elegance of the event floor lobby emanates an air of sophistication, making it perfect for cocktails. Our team is also ready to help down to the smallest details to ensure a truly unforgettable event!

Mercure São Paulo Pinheiros Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MARSEILLE 50 m2 2 m 40 16 20 16 12
LYON 55 m2 2 m 40 16 20 16 12
BORDEAUX 90 m2 2 m 100 30 28 40 36
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Wedding ceremony
    • Kitchen & restnt hire available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 202 rooms
  • 153 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Automatic wake up call
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 9,548 reviews

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,143 reviews
Lou S. Business - 06/10/2019 AccorHotels review
« Great Lodging. The Stationary Bikes remain broken after 12 months of complaining. »

The hotel is great. Restaurant is perfect. I stay at your hotel twice a month. However,I will have to find another hotel in SP. I have complained that your stationary bikes have been broken for over a year. Has anyone from the staff really tried to use them?

Anonymous Solo - 04/10/2019 AccorHotels review
« Chilling stay »

It was peaceful, nothing much to report. The suite is nice and comfortable. I felt good during my stay.

Silvia Business - 18/09/2019 AccorHotels review
« Poor cleaness inside the rooms »

I really liked the people but the cleaness inside the room was awful, I stayed there for 2 weeks and my sheets were never changed and since the first day the sheets were stained with blood (not mine)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Carlos F. A. Business - 11/09/2019 AccorHotels review
« Nice stay. »

Pleasant stay. Nice attendants, nice breakfast. Good heated swimming pool and the gym is ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Anonymous Business - 10/09/2019 AccorHotels review

Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Solcire C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

D. Business - 07/09/2019 AccorHotels review

Very good although my early morning call was forgotten about

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We are sorry about your morning call, we will take the necessary steps to ensure that this do not happen again. Thank you again for sharing your experience, and we hope your next visit will be better. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Lauro B. Business - 06/09/2019 AccorHotels review
« Bellow expectations »

Under staffed reception leads to ling waiting check in and check out, to the point that the atendent him self excused for the situation. This creates a very bad start and ending bitter experience, specially when you are on a dayuse mode!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauro B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Jonathan F. Business - 04/09/2019 AccorHotels review
« Good location, attractive, stinks of cigarette smoke, noisy. »

The hotel is nice visually. The cabinet edges are sharp and scratch you if you touch them, which you must do in order to access all the shelves. I would prefer that the clothes areas near the bed have doors, to hide the clutter and particularly the dirty laundry. I liked the bathroom and the water pressure in the shower. It is very strange for Americans to be not permitted to flush toilet paper. The room smells terribly of cigarette smoke, and the street noise is very loud, particularly from the bar across the street, but also, the walls are thin and you can hear the TV on the other side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and we will check the points that you told us. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Talita Couples - 27/08/2019 AccorHotels review
« Great »

I liked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Talita, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Timo Business - 26/08/2019 AccorHotels review
« Okay »

No issues. Noise on the street side room during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Anonymous Business - 23/08/2019 AccorHotels review
« Nice staff »

We room was big and clean but wasn't in good condition in terms of facilities. The pool looks much better in the pictures. Location was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hagar S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Mikhail Business - 22/08/2019 AccorHotels review
« Extremely slow check-in »

As i arrived, a receptionist was extremely slow checking-in. He even didnt speak english. During check in other guests approached him, he stopped check in to answer their requests. I didnt realize that he finished check in as he just gave me keys without a word. Thus i was staying in front of him as he was typing in PC for next 5 minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikhail, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we will make sure to fix the problem that you told us about our check-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Family - 22/08/2019 TripAdvisor review
« Feel at home, again. »

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Carlos, Thank you for your great review about your stay in our Hotel. We are glad that you enjoyed and hope to see you soon. Best Regards, Patrícia Mendes - Quality Mercure Pinheiros Hotel

S. Business - 21/08/2019 AccorHotels review
« Business trip »

The location is very good. Breakfast is OK but it should be included. It is not common in Brazil to charge extra for breakfast. Rooms are small but nice. I like king size beds but my room did not have one. The hall is very old and should be renovated. Some of the girls at the reception were not very nice and sometimes there was only one and our check out took a long time. The restaurant is excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adonis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Anonymous Business - 20/08/2019 AccorHotels review
« Excellent experience »

Really enjoyed the overall experience. I was well received and the employees were all helpful. The facilities were all in good shape and ready to use and the breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klismann Smoger M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Sg Business - 18/08/2019 AccorHotels review
« Very Good but could be better for foreigners »

In general was good stay, staff is courteous and helpful but following could be improved - Rooms are bit conjugated - Coffee pot and & creamer not available as a foreigner would expect - Just one English channel on cable - Restaurant could offer much more verity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Anonymous Business - 17/08/2019 AccorHotels review
« Love it! »

The experience was excellent. Will recommend others to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Barbaraw Friends - 02/08/2019 AccorHotels review
« Clean, comfortable mini-suites at a good price »

I stay at this hotel at least once a year. It is conveniently located and the rooms are always clean and the bed comfortable. The amenities are limited, but if you don't care too much about that, it's a good deal. My one ongoing complaint is with the Wifi, though it does seem improved from previous visits. Since I'm not a big breakfast eater, I never bother paying the rate with the breakfast included--there's a bakery (padaria) on the corner that is a perfect place for a light breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Cecilia Friends - 30/07/2019 AccorHotels review
« Foi legal...obrigada »

It was great. Never had any issues. All my questions were answered promptly. The waiters were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Ana L. Business - 29/07/2019 AccorHotels review

I was informed that I was having an upgarde, but I was changed by a room with a sofa bed to a room with a double bed only. Also at my reservation I had the info that I had paid for a double room and they charged extra for my colleague that was staying with me also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana l. B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

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