Hotel - Mercure São Paulo Vila Olímpia Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Vila Olímpia Hotel

4.0/5 1,047 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMBEV CIA BRAS. DE BEBIDAS1.8 km / 1.12 mi BANCO SANTANDER1.9 km / 1.18 mi DISTRIB. SANTA CRUZ1.9 km / 1.18 mi ERNST & YOUNG1.7 km / 1.06 mi GVT1 km / 0.62 mi LUXOTTICA0.6 km / 0.37 mi RAIZEN1.2 km / 0.75 mi RENAULT1.3 km / 0.81 mi SEGURADORA AON1.8 km / 1.12 mi UNILEVER DO BRASIL2 km / 1.24 mi
AMIB0.4 km / 0.25 mi BRASKEM5.4 km / 3.36 mi DROGA RAIA2 km / 1.24 mi FIA1.3 km / 0.81 mi KLABIN2 km / 1.24 mi PIRELLI0.8 km / 0.5 mi REDE D'OR0.6 km / 0.37 mi SANTANDER1 km / 1 mi UNILEVER1.2 km / 0.75 mi VOTORANTIM1.8 km / 1.12 mi

Congress centre

ANHEMBI CONVENTION CENTER20 km / 12.43 mi CENTRO DE CONVENCOES IMIGRANTES49 km / 30.45 mi EXPO CENTER NORTE14 km / 8.7 mi EXPO TRANSAMERICA10 km / 6.21 mi VIA FUNCHAL CASA DE SHOWS1.9 km / 1.18 mi

Your meetings and events

The Mercure São Paulo Vila Olimpia hotel has a spacious, climate controlled, 2648-sq. ft. space to host your event. All rooms feature cutting-edge technology, have been fully renovated and are bathed in natural light. Free exclusive WIFI (50 MB).Whether for training sessions, team meetings or cocktails, our 6 rooms measure between 108 and 1528 sq. ft., accommodate up to 190 people and can be adapted as necessary. Exclusive space in the foyer reserved for coffee breaks and entertainment.An expert team is at your service to fulfill all your needs. Restaurant specializing in Italian cuisine and excellent service for coffee breaks, cocktails, lunches and "à la carte" dinners for events. On-site parking.

Mercure São Paulo Vila Olímpia Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CO-ROOM 15 m2 2 m 0 0 8 0 0
SALA BERRINI 38 m2 2 m 34 18 18 22 10
SALA BOA VISTA 13 m2 2 m 0 0 8 0 0
SALA FARIA LIMA 71 m2 2 m 80 30 26 48 25
SALA LÍBERO BADARÓ 10 m2 2 m 0 0 6 0 0
SALA PAULISTA 71 m2 2 m 80 30 26 48 25
SALA SÃO BENTO 42 m2 2 m 34 18 18 22 10
SALAS FARIA LIMA + PAULISTA 142 m2 2 m 190 44 52 90 50
SALAS SÃO BENTO + BERRINI 81 m2 2 m 80 30 26 48 25
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 205 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 8,567 reviews

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,047 reviews
Zura G. Business - 12/05/2019 AccorHotels certified review
« Practical, confortable »

The personal is very attentive. The room distribution is practical. Service to the pool is fast. The pool would be perfect if climatized as in your Pinheiros facility. But keep the great work! It's a great hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriela. Thank you for choosing Mercure Vila Olímpia and for coming back for a long time. Our desire is to be able to offer comfort and well being in your staying. We appreciate your feedback. We hope to see you soon again. Wayner Deputy manager

Ricardo Couples - 22/04/2019 AccorHotels certified review
« Good but some things to improve »

As per my standards some things to improve: No business center. even though a sign was still mentioning it Elevators had trouble to go to the corresponding floor Room door lock didn't work three times. Maintenance had to check it. Not that the key was misconfigured but the lock itself

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo. It was a pleasure to have you stayed at the Mercure Vila Olimpia again. Thank you for taking the time to share your experience with us. TIn the hotel there is a business corner on the lobby and on the Intermediate floor there are meeting rooms. We hope to see you soon again. Wayner Deputy manager

Anonymous Business - 21/04/2019 AccorHotels certified review
« It was ok »

In overall it was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nataly. It was a pleasure to have you stay at the Mercure Vila Olimpia again. Thank you for taking the time to share your experience with us. We are sorry for the incident on the iron, but we have some units available for loan when we get them again. We hope to be able to revert your experience to a next stay. Wayner deputy manager

Patricia T. Business - 19/04/2019 AccorHotels certified review
« OK stay »

Hello, the check in was average. They assigned me a disabled room. I had to come back to the front desk for new assignment. The room was clean but nothing fancy. What was remarkably good was the restaurant, breakfast and the staff that was nice. I didn't decide this hotel but definitely won't book here if I have to decide for myself. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia. It was a pleasure to have you stayed at Mercure Vila Olimpia. Thank you for taking the time to share your experience with us. We are sorry for what happened at your check in. We hope to be able to revert your experience to a next stay. Wayner deputy manager

Bruce Business - 19/04/2019 AccorHotels certified review
« My stay was great other than one difficulty. »

Everything about my stay was great other than trying order room service in English. There was no one that in the restaurant that could communicate with me, so each time I ordered room service I went to the front desk to place my order with the front desk staff who did speak English, and they conveyed my order to the kitchen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce. It was a pleasure to have you stayed at Mercure Vila Olimpia. Thank you for taking the time to share your experience with us. We are sorry for what happened to the restaurant. We hope to see you soon again. Wayner sub manager

Matheus Business - 17/04/2019 AccorHotels certified review
« Amazing! »

I had all the support I needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matheus. Thank you for stay in Mercure Vila Olímpia. We are glad that you enjoyed your stay and we appreciate your feedback! We are looking forward to seeing you soon. Wayner Deputy manager

Rafael Business - 15/04/2019 AccorHotels certified review
« GAP in basic services »

the wi fi wasn't work very well/ Towes were not availabe on the room and i had to request the reception/the brekfast table didn't have enough space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael. Thank you for stay at Mercure Vila Olímpia. And we appreciate your feedback, but the second towel is in the closet. We hope to see you soon again. Wayner deputy manager

Stefano Business - 08/04/2019 AccorHotels certified review
« very good »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano. Thank you for choosing Mercure Vila Olímpia. We are glad that you enjoyed your stay and we appreciate your feedback! We are looking forward to seeing you soon. Wayner Deputy manager

St Business - 05/04/2019 AccorHotels certified review
« Infrastructure »

The customer service was great and also breakfast. However, the toilet was loose, the ventilation in the bathroom did not work, and the water (in the sink) got stuck for a while.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ST. Thank you for chossing Mercure Vila Oímpia. And also for your feedback. We will work hard with our maintenence team about those points. We hope to see you soon again. Wayner Deputy manager

Kleber C. Business - 01/04/2019 AccorHotels certified review
« Very Bad Experience at Mercure Sao Paulo »

People in the front desk was really indifferent and not committed to find a solution to offer me a room for the entire week, since i had an issue with my reservation (my travel agency did a mistake regarding the dates) which ended up in a no-show. I stayed only 01 night at your hotel, out of 7 that I was planning to stay in Sao Paulo. The room they offered me for this 01 night was a single bed, I asked to the lady in the reception to change for a double bed, she said that it was not possible but that she would ask to put the 02 single bed together.When I returned at night the room was exactly in the same way, with 02 separated beds. When I decided to talk with another employee in the reception he found a double bed room quickly, what makes me wonder that the other employee was really uncommitted to help me out. The worst experience ever! Last time I stayed at Mercure hotel in Sao Paulo. That said, I needed to find another hotel from your competition, where I spent the rest of the week with better service level, proper trained staff, attentive employees. From now on, this will be my preferred option of hotel for my next trips. Great job from your employee...you lost a guest!

Christopher G. Business - 01/04/2019 AccorHotels certified review
« Very attentive and courteous staff at a good location. »

I really enjoy staying here when in Sao Paulo for weeks at a time. I feel at home. I do a lot of work in my room when not visiting Clients and everything works well. The restaurant has good food for lunch or hosting a meeting. I will be back next week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher. Thank you for the great review about our hotel! We are glad you came and enjoyed your stay with us. We hope to see you soon again. Wayner Deputy manager

Thalles M. Business - 30/03/2019 AccorHotels certified review
« Normal »

O esperado

Our hotel has responded to the review
Our hotel has responded to the review

Caro Sr. Thalles. Agrademos por retornar ao Mercure Vila Olímpia. Sua avaliação é muito importante, pois conseguimos identificar alguns pontos de melhoria. Já conversamos com a equipe de recepção sobre o fato mencionado em sua pesquisa de satisfação. Volte sempre. Wayner subgerente

Célio M. F. Families - 27/03/2019 AccorHotels certified review
« Tranquila »

Plenamente satisfatória

Our hotel has responded to the review
Our hotel has responded to the review

Caro Sr. Célio. Agradecemos por ter escolhido o Mercure Vila Olímpia para sua estada. E por dedicar seu tempo em compartilhar sua experiência conosco. Ficamos muito felizes que tenha sido satisfatória sua hospedagem em nosso hotel. Esperamos revê-lo em breve novamente. Wayner Subgerente

Henrique Business - 25/03/2019 AccorHotels certified review
« Good stay, but no answer to my points requests »

I stayed at the Hotel for five nights. It was ok, by breakfast was always crowded and the points of my stay weren’t credited in my account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrique. Thank you for choosing Mercure Vila Olímpia. We have checked about your fidelity points, so at soon it will be credit in your account. We hope to see you soon again. Wayner Deputy manager.

Graeme Business - 25/03/2019 AccorHotels certified review
« good for short stay »

Clean and comfortable, however it is under a flightpath and flights begin at 06.00 which are quite loud depending on which side of the hotel your room is located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme. Thank you for choosing Mercure Vila Olímpia and your feedback. We apologize for not meeting your expectation at 100%, because it has a flight path over our hotel. We hope see you soon again. Wayner Deputy manager

Adri G. Business - 23/03/2019 AccorHotels certified review
« Excelente hotel »

Impecável

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-la em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Angela M. Couples - 22/03/2019 AccorHotels certified review
« Well-prepared staff »

I think that what made me fell more cozy and welcomed were the staff, since check in, hotel maid, guest relations. And of course, the building, it's modern, clean, spacious. The breakfast is delicious, has a great variety of food and all the time has a staff member to help you e give you home fresh made "pão de queijo".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela. Thank you for choosing Mercure Vila Olímpia. And we appreciate your feedback. We are glad you came, because we could attend guest like you. We hope to see you soon again. Wayner Deputy maganer

Rodrigo M. Families - 21/03/2019 AccorHotels certified review
« vacations »

The hotel is nice, but definetely it is not a family hotel. NO rooms for entertainment, small rooms. The playground is outside so when it rains you cannot use it. Again, this is not a critic to the hotel, but to its category of family hotel. the attention is really good, staff is really nice and everything is clean. Regular breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo. Thank you for choosing Mercue Vila Olímpia. And we appreciated your feedback. we apologize because the crib were not ok, but we wish to offer the best comfort and well-being to our guests. We hope to see you soon again. Wayner Subgerente

Ls D. S. Business - 18/03/2019 AccorHotels certified review
« Good hotel, but... »

The hotel facilities are good, and the neighborhood is great. Overall staff attention was good. HOWEVER, I was extremely disappointed when I asked for ONE HOUR extension on my check-out and had it denied. The hotel was not fully booked. More astonishing, I was handled by the Ambassador Le Club, the very person that should take special care of my needs and requests. Having been a Platinum member for quite some years, I am used to feel unique in getting good attention from Accor staff. This was not the case here. The said lady (Amanda Souza) was nice and polite, but not prepared to handle requests from premium guests. She did not move one single finger to try to help me with my need. I wonder how could the hotel management appoint such an unprepared person to this Ambassador position. As I said, I liked the hotel and the neighborhood, and hope to go there again. And sure hope to get more of a premium treatment than I have had.

Alan Couples - 11/03/2019 AccorHotels certified review
« A good stay in são paulo »

We had 3 days of stay in Mercure Vila Olimpia. Two things to point out: 1- The bathroom should have shower haddress for womem. 2- I asked a "tapioca" in the breakfast but it came withought any filling, only the powder. That was a terrible experiencie. The breakfast options in the buffet were fine at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan. Thank you for choosing Mercure Vila Olímpia. And your feedback is very important for us. We will share with restaurant team. Thank you. Wayner Deputy manager

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