Hotel - Novotel Wuhan Xinhua
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Novotel Wuhan Xinhua Hotel

4.0/5 458 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TIAN HE INTERN APT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Outdoor tennis court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Wuhan Xinhua Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
VIP ROOM 68 m2 3 m 50 24 30 30 30
XINHUA 1 ROOM 116 m2 5 m 80 0 40 70 80
WUCHANG ROOM 176 m2 3 m 150 50 50 100 100
XINHUA ROOM 440 m2 5 m 350 40 50 230 280
YELLOW CRANE ROOM 520 m2 5 m 420 40 50 300 320
GRAND BALLROOM 1,180 m2 5 m 800 0 50 550 700
    • Flipchart
    • Meeting room
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • High speed transmission line
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 303 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 731 reviews

Our guest reviews for
Novotel Wuhan Xinhua

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 458 reviews
Larry Business - 03/06/2019 AccorHotels review
« facilities are quite old »

It is good location and many restaurants to pick nearby. However the room decorations are quite old school back to 80s. The executive lodge is not fully functioning, while check out the staff is left without any notice, I have go to downstairs to do the checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Susan Li

Nicolai E. Business - 02/06/2019 AccorHotels review
« Is this a novotel hotel ? »

Before Arrivas. Staf hung up on me Twice and did not take the time to comunicate even though i was lost on my Way to the hotel , i was asking for the chinese writen adress Both on phone and vis e-mail 2 days prior to my Arrivas e-mail not responded to. upon Arrival, non welcoming attitude from the front desk. However housekeeping and general manager were as expected and took fruit to my room. Room itself dose not live up to accor standards. Location: good I would pick mercury hotel to stay in Wuhan and cannot recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will give feedback to the relevant departments on the questions you mentioned and conduct a rigorous investigation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Susan Li

Timmy Z. Friends - 07/05/2019 AccorHotels review
« Satisfied with the value and stuff of the hotel. »

This is my second time staying with friends in this particular hotel. The location is superb with so many restaurants and pubs around. The facility is getting aged quite a bit. But it’s still comfortable and clean. We all enjoyed our staying. And for the price we paid, it was good value as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Susan Li

Friends getaway - 30/04/2019 TripAdvisor review
« Novotel Wuhan »

Is this an Accor Group Hotel? One almost cannot tell from exterior appearance except for a few tell tale signs like the Accor logo. I booked two rooms for three nights. Both got upgraded per membership benefits. Did not get welcome drink voucher which is strange because they had a lobby bar. Room had no cold air from aircon but only air flowing from the aircon. Hotel explained that this is due to maintenance of aircon but we all know this is the strange edict from upstairs that says thou shalt not operate aircon until the temperature exceed 26 degrees C or until you are told to do so, whichever comes later. Staff was nice to provide a standing fan which was better than nothing. Location of hotel is quite alright, being next to a busy street for food. Breakfast was reasonably priced and the spread was good. The room décor is a bit jaded and old, this hotel needs renovation urgently. It feels like Accor or someone bought this local hotel and then hastily splapped Accor and Novotel labels all over the place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Matthew K. Couples - 20/04/2019 AccorHotels review
« Couldn't stay due to family berevement & NO REFUND - disgusting customer service! »

Will probably never use again due to no refund policy, despite considerable worldwide travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, .

Luo Business - 03/04/2019 AccorHotels review
« I dont get staying point »

I didn'get staying point twice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Susan Li

Ronnie H. Business - 28/03/2019 AccorHotels review
« Comfortable and quiet place »

every details are good, including reception, breakfast, stuff in room, except one thing: the television signal is very poor, lot of noise on screen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing and staying in Novotel Wuhan Xinhua. We are very sorry this stay has not met your expectations. We attach great importance to the opinions of each guest, which is also the biggest impetus for our continuous progress.If you need any assistance during your stay please feel free to contact the Assistant Manager, we will recommend a suitable room according to your need. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near. Sincerely, Front office mananger Susan Li

Laurence Friends - 09/03/2019 AccorHotels review
« Good location but aged property and inexperienced fromt desk staff »

The hotel is located in a good area where is close to the metro station. The room is clean and I was upgraded to a junor suite room due to my platinum benifit. However, the inexperienced front desk staff was not able to complete my check out within in a resonable time. I have also waited for 15-25 mimutes to get my welcome drink in the bar as the staff was busy somewhere else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing and staying in Novotel Wuhan Xinhua. We are very sorry this stay has not met your expectations. We attach great importance to the opinions of each guest, which is also the biggest impetus for our continuous progress.The hotel attaches great importance to the problems you feedback, and we will give feedback to relevant departments to strengthen staff training and reasonably arrange staff. it is our hope that you will give us the opportunity to better serve you in the near. Sincerely, Front Office Manager Susan Li

Anonymous Business - 24/01/2019 AccorHotels review
« Great stay »

Clean room, Good service, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Manager Susan Li

Peter R. Business - 16/12/2018 AccorHotels review
« Comfortable stay in a centrally located district of Wuhan »

Check in was easy, rooms were clean and well presented, (western and Chinese) breakfast buffet was excellent; internet was problematic - service was down for much of our first afternoon, but eventually was restored.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jack Families - 10/12/2018 AccorHotels review
« Heating system is bad »

Too old style : old TV , bad heating system (I got cold just stay there 1 night)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest: Thank you for choosing and staying in Novotel Wuhan Xinhua. We are very sorry this stay has not met your expectations. We attach great importance to the opinions of each guest, which is also the biggest impetus for our continuous progress.In order to provide better service, the restaurant is undergoing upgrading and renovation. If you need any assistance during your stay please feel free to contact the Assistant Manager.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Susan Li

Ren S. Business - 07/09/2018 AccorHotels review
« A great experience at reasonable prices »

Good rooms, great western breakfast, friendly staff, at a reasonable price. Close to Zhonghan Park and metro line, if you are looking for a western hotel in this area, at a reasonable price, then consider Novotel Xinhua.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Joyce

Fernandon Business - 05/09/2018 AccorHotels review
« Excellent Hotel in very good location, with excellent staff, perfect »

Nice hotel, with good facilities (swimming pool, restaurants, buffet), well placed in the center, near restaurant, shopping mall, pedestrian area with European restaurants)...). The staff is amazing, you can ask everything they will help you. They have a lounge at the 12th floor with nice view, and good facilities. The prices are good. It is the perfect Hotel to stay in Wuhan

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Manager Joyce

Business - 09/08/2018 TripAdvisor review
« nice hotel »

The hotel is located in a very convinent place. There are a lot of resturant nearby the hotel.A big shopping mall is very near as well as Metro station. The room is nice and clear, the service was good. The breadfeast is also nice too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Ys Business - 02/08/2018 AccorHotels review
« Great stay »

This is the third time that I’m staying at this Novotel. As usual, the experience was wonderful and the staff was really nice and helpful. Well done and keep up with the top notch services. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yew Shiuan L., We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

H. Z. G. Business - 02/08/2018 AccorHotels review
« Satisfied staying »

* Room clean and tidy * Internet fast acceptable * Nice receptionist * Buffet dinning and breakfast are good - Guest restroom looks old, but clean - inside light of closet can't turn-off in whole night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much foryour kind comment. We are most delighted to learn that you think highly of our staff and services provided. It is most rewarding for us to have received such positive feedback from you. Our Executive Housekeeper valued your comment regarding the light in closet, she will lead the team for routine room check to avoid this happen again. May we also take this opportunity to thank you for your valued patronage, and looking forward to the pleasure of welcoming you back in the near future. Sincerely, Joyce Gao Front Office Manager

Shay K. Business - 27/07/2018 AccorHotels review
« Feeling at home »

All staff are aim to serve with smile and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Joyce Gao Front Office Manager

Grandte Business - 05/07/2018 AccorHotels review
« Short but peaceful stay »

I ´m used to stay few days in Novotel Wuhan each year for a business trip. This hotel facilities are good and it’s a quiet place for a good rest with fair room rates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be surprised. Sincerely, Joyce Front Office Manager

T. Friends - 16/06/2018 AccorHotels review
« Appreciate late checkout for guest convenience! »

Accor chain is always my choice when I trvale for both biz n leisure. Wuhan Novotel has continued n reinforced my impression of the hotel chain. The flexibility by team of staff to Grant late check out is really helpful due to my late flight. Other times when I m on business, i often leave very early. The room was briefly made up while we were out. In appreciation for that extra effort, we did our part not to touch the room so much so that the cleaning staff will not be roubled too much. This stay has reaffirm my decison to continue doing that! Cheers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Shay K. Business - 12/06/2018 AccorHotels review
« Feel at home »

Hospitality in importance stage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Joyce Gao

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