Hotel - Novotel Porto Alegre Tres Figueiras
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Novotel Porto Alegre Tres Figueiras Hotel

4.0/5 791 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 70  BRL
  • Kids' Club for children aged 0 to 12 years
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CASV EAU0.1 km / 0.06 mi

Congress centre

FIERGS CONVENTION CENTER7.7 km / 4.78 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Porto Alegre Tres Figueiras Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ALEGRETE 26 m2 2 m 20 12 0 9 0
CARLOS GOMES 32 m2 2 m 0 0 16 0 0
GRAMADO 1 41 m2 2 m 40 15 0 18 0
GRAMADO 1+2 82 m2 2 m 80 25 0 40 40
GRAMADO 2 41 m2 2 m 40 15 0 18 0
PORTO ALEGRE 1 176 m2 3 m 220 50 0 110 100
PORTO ALEGRE 1+2+3 352 m2 3 m 450 100 0 220 220
PORTO ALEGRE 2 88 m2 3 m 100 30 0 60 36
PORTO ALEGRE 2+3 176 m2 3 m 220 50 0 110 100
PORTO ALEGRE 3 88 m2 3 m 100 30 0 60 36
SOLEDADE 26 m2 2 m 0 0 11 0 0
    • Audio and video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 126 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,245 reviews

Our guest reviews for
Novotel Porto Alegre Tres Figueiras

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 791 reviews
Yi Business - 16/05/2019 AccorHotels certified review
« The shower was amazingly good. Very strong water. »

The shower was amazingly good. Very strong water. The food wasn't so impressive but ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yi Z., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Tres Figueiras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosmari Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Anonymous Business - 29/04/2019 AccorHotels certified review
« They didn't clean my room. »

They didn't clean my room during my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renan, Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Please accept my sincere apologies that our services do not meet your expectations. We will work on your feedback to correct these points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

Estefanía Business - 19/04/2019 AccorHotels certified review

It was good. The only problem was the 3 beds in a room of one person.

Our hotel has responded to the review
Our hotel has responded to the review

Boa tarde Sra. Estefania, Muito obrigado por compartilhar sua experiência conosco. No Novotel Três Figueiras temos sempre como objetivo proporcionar a melhor experiência a nossos hospedes. É gratificante receber vosso reconhecimento. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Aguardamos uma nova visita em breve! Cordialmente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Bruno G. Business - 19/04/2019 AccorHotels certified review
« Good but could be better »

Clogged toilet and sink, no iron in the room

Our hotel has responded to the review
Our hotel has responded to the review

Boa tarde Sr. Bruno, Muito obrigado por compartilhar sua experiência conosco. No Novotel Três Figueiras temos sempre como objetivo proporcionar a melhor experiência a nossos hospedes. É gratificante receber vosso reconhecimento. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Aguardamos uma nova visita em breve! Cordialmente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Mario G. Business - 15/04/2019 AccorHotels certified review
« It's was OK but not great »

Rooms were not super good, bed was not very comfortable, Air conditioning didn't cool the room (It didn't seem to work correctly) and Internet connection was really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mario, Thank you very much for sharing your experience with us. At Novotel Três Figueiras, you will have the opportunity to know more about your accommodations. Please accept my sincere apologies for our services that do not meet your expectations. We will work on your feedback to set up such points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

Anonymous Business - 15/04/2019 AccorHotels certified review
« Really big meh »

You need to improve breakfast and WC water pressure. Wi-Fi is super slow and unstable. TV does not allow to plug in any device.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon Mr. Salomon, Thank you very much for sharing your experience with us. At Novotel Três Figueiras, you will have the opportunity to know more about your accommodations. Please accept my sincere apologies for our services that do not meet your expectations. We will work on your feedback to set up such points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

Business - 27/03/2019 TripAdvisor review
« Excelente attendance »

Very nice reception. Ver somatic people. Nice restaurant and room service. Very nice room, clean, silence and space. Very nice location with nice restaurants. Very save area. Very nice attendance by the check-out and very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. We look forward to a new visit soon! Sincerely, Rosmeri Melchior

Bruno M. Business - 26/03/2019 AccorHotels certified review
« Short business trip »

This hotel is located downtown Porto Alegre close to hospital building. This location is a bit away from any entertainment or shopping area. Rooms are old-fashion, but clean and functional, common areas are way better sophisticated and breakfast is the highlight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruno, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras h3…

Renato Business - 25/03/2019 AccorHotels certified review
« Regular »

The pillows are not good, too low. I asked for another one but the pillow that I received is like the other, too low.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Please accept my sincere apologies that our services do not meet your expectations. We will work on your feedback to correct these points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

Anonymous Solo - 22/03/2019 AccorHotels certified review
« Atendeu as expectativas positivamente »

Satisfeita

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Elisabeth, Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Papo Families - 19/03/2019 AccorHotels certified review
« nice vacation »

Great location, clean and organized hotel. Excellent breakfast. Friendly staff. Very good restaurant. Only minus was the lack of locking system for the windows. Traveling with kids I was surprised windows in the room could not be locked. Also no safety protection in the corridor window, frequently open. Garage at the hotel with valet. Worked perfectly. Very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Please accept my sincere apologies that our services do not meet your expectations. We will work on your feedback to correct these points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

A. Couples - 18/03/2019 AccorHotels certified review
« AGRADAVEL »

HOTEL ACONCHEGANTE

Our hotel has responded to the review
Our hotel has responded to the review

Bom dia, Muito obrigado por avaliar nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Marcio M. Business - 18/02/2019 AccorHotels certified review
« Losing my time at Novotel Tres Figueiras Again »

As usual no internet Wi-Fi conection on my room, then I asked for a cable, that took ages to be delivered and guess what, did not worked either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio M., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, César Altmann Deputy Manager Novotel Porto Alegre Três Figueiras h3…

Reiner Families - 17/02/2019 AccorHotels certified review
« It was a good trip. »

The hotel has great rooms and the commom spaces are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela S., We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Tres Figueiras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, César Altmann Deputy Manager Novotel Porto Alegre Três Figueiras h3…

João O. Business - 14/02/2019 AccorHotels certified review
« Disappointed »

I was really dissatisfied during my period in your hotel, due to bad quality service...

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon Mr. João, Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. Please accept my sincere apologies that our services do not meet your expectations. We will work on your feedback to correct these points of attention. Thank you for the clarifications and opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

Lee Solo - 24/01/2019 AccorHotels certified review
« Excellent hotel. Friendly staff, clean comfortable rooms and good facilities »

Rooms were clean and comfortable. Comfy beds, nicely stocked mini bar and a clean bathroom. The hotel staff were very friendly and did their best to communicate in English. Food from restaurant was nice and reasonably priced. The gym was well equipped and the pool was nice and clean. My only negative was that the WiFi signal kept dropping when in my room on the 7th floor. I would definitely stay at this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, We very much appreciate your comments regarding your stay at the Novotel Porto Alegre Tres Figueiras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosmari Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Arlen F. R. Families - 07/01/2019 AccorHotels certified review
« Unsafe Situation »

My experience would be perfect, only if I didn´t have to pay for a parking. The fact I have to pay for a parking, left me with a bad impression of Novohotel, because you show me that is possible charging money for what amounts to an exaggeration. At the hotel diary the parking have to be considered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel the parking is contractor service because we belong to the America Business Complex and we don't have an exclusive parking lot, that's the reason out parking is charge. Sincerely, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Magali Couples - 22/12/2018 AccorHotels certified review
« It was different from what we expected based on the hotel website photos. »

We were in vacation and we chose the hotel mainly because of the swimming pool that was appearing on the website photos. However, even during the Porto Alegre hot summer days, the pool was nothing close to the photos we saw: the water was dirty, there were rusty spots all over the pool and part of the steps to enter into the pool were broken and in poor conditions. I have another booking for the same hotel and I am considering cancelling it because of this. I complained twice about it, but nobody found any notes about my first complain, when I was checking out. About the breakfast: even if there are many options, all kind of breads are too hard to eat, it doesn't look fresh. On the second day we got back to our room and found a baby crib placed close to our bed, we had to ask to the staff to get it removed and nobody knew why it was there. On the third day, nobody came to clean our room, even with the sign at the door asking for cleaning. The staff apologised but they were not able to tell why it happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magali H., Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Tres Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have already send you and email about and at Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renta Fontoura Reception Manager Novotel Porto Alegre Três Figueiras h3…

Eduardo A. L. Business - 21/12/2018 AccorHotels certified review
« Very good! »

2 days in row. Very good staf and room.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras h3…

Cassiano M. A. Business - 12/12/2018 AccorHotels certified review
« Great location, but just it »

The room is not new, there was a leakage on my restroom sink, the air conditioning is not good, the wifi is the worst ever, in the work area it doesn't work, so, what's the point? one of the elevators didn't mark my floor when pressed, I had to hold the button. My duvet was torn, the towels weren't the newest and I've been in cheaper hotels with better linen. The front desk people are ok, but not as nice as you would expect in a Novotel hotel. Ah, minibar is extremely overpriced and there was a expired kit kat. Like, it was perfect location, but I was expecting more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassiano, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not meet your expectations, please let me express my sincere apologies. I inform that this type of situation is not part of the standards of service of the network Novotel, for we have already taken the necessary measures so that this type of fact does not happen again in our unit. We thank you again for your comments and hope to have you with us on your next trip to Porto Alegre. Sincerely, Rosmari Melchior General Manager / General Manager Novotel Porto Alegre Tres Figueiras h3…

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