Hotel - Novotel London City South
Novotel Hotel Novotel Hotel

Novotel London City South Hotel

4.0/5 2,692 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours a day
    • Opening hours : Week-end 24 hours a day

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

SHAKESPEARE THEATER0 km / 0 mi

Exhibition centre

EXCEL CENTER8 km / 4.97 mi

Your meetings and events

Our 4* conference centre puts you close to London Bridge, Borough Market and South Bank. Located on the first floor, each room benefits from natural daylight, air conditioning and a dedicated host throughout the day.Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meeting organization.

Novotel London City South Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LONDON SUITE 24 m2 2 m 20 0 14 0 0
TOWER SUITE 24 m2 2 m 20 0 14 0 0
BLACKFRIARS SUITE 29 m2 2 m 30 18 16 12 18
THE MILLENIUM SUITE 1 OR 2 45 m2 2 m 50 20 16 20 32
SOUTHWARK SUITE 49 m2 2 m 50 22 18 16 32
THE MILLENIUM SUITE (1+2) 90 m2 2 m 100 42 40 46 72
    • Screen
    • Flipchart
    • Soundproof
    • Syndicated room
    • Audio and video equipment
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 182 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 139 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 9,849 reviews

Our guest reviews for
Novotel London City South

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,692 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Aarnoud Business - 13/09/2019 AccorHotels review
« great hotel, well located near Bourough Market and the Globe/tate modern. »

As always the room was clean, with comfortable bed. The breakfast was complete. The staff where friendly and helpful.

Stuart P. Business - 13/09/2019 AccorHotels review

I had to change rooms as was not given the configuration requested

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you for leaving your review however I was very disappointed to see your very low score and comments. May I ask for some more details of the issue you had with your room allocation? I remain at your service. Matt Brett General Manager

anishkadesilva2019 Business - 13/09/2019 TripAdvisor review
« Dissapointing second stay »

Location is excellent, Restaurant food, team and service was fabulous. Disappointing arrival experience, front desk staff who did the check in was very unprofessional. (It happened to be the same person who did my check in the first stay and the recent stay too. Poor housekeeping service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anishkadesilva2019, Thank you for taking the time to write a review following your recent stay at the Novotel London City South hotel. I was delighted to hear you found our location to be excellent however I am very sorry that your overall experience did not meet your expectations on this occasion. At Novotel, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. I hope it will not deter you from with us again in the future. Kind regards,

Antony B. Business - 12/09/2019 AccorHotels review
« Great new interior look and feel »

First time staying in this particular Novotel hotel but will definitely use again and recommend to friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony. I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. Sincerely, Monika Osik Guest Relations Manager

Michael Couples - 12/09/2019 AccorHotels review
« Incredibly Friendly Staff, Great Location »

The staff were overwhelmingly accommodating, pleasant, and helpful. Our room was a good size and very clean. The downstairs bar/lounge and breakfast area were excellent. Very pet friendly. Overall, a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. Sincerely, Monika Osik Guest Relations Manager

Scott K. Couples - 11/09/2019 AccorHotels review
« Mr »

Room was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. Sincerely, Monika Osik Guest Relations Manager

Amanda M. Business - 11/09/2019 AccorHotels review
« Very Comfortable »

It was a comfortable stay in one of your 6 floor rooms. The only negative is breakfast. I do find every time I stay with you which is normally once a week that the hot buffet isn't very hot at all. There is also a lack of choice. I would prefer avocado/poached eggs, omelettes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about breakfast - please note that items like poached eggs and omelettes are available on request - please just speak to one of our team members during your next visit and I'm sure they will be able to accommodate your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Javed Families - 10/09/2019 AccorHotels review
« Perfect stay no disappointment »

We are pleased with the hospitality and the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javed, Thank you for completing our online guest review, I was disappointed to see though your overall experience fell below our hotel average. If you could provide me with a few notes of what we could do to improve, the team and I would very grateful. I remain at your service. Monika Osik Guest Relations Manager

Cato H. Couples - 10/09/2019 AccorHotels review
« Extremely good service and excellent room (service) »

My good experience with Novotel London Citry South started already when booking the hotel room. The experience was even better when checking in, when my wife and i met the very polite and friendly receptionist Anjilla. She gave us very good instructions to the hotel facilities, sightseeing's in London etc. Anjilla was on duty for the whole weekend we stayed at the hotel, and every time we passed the reception she asked how our stay was, gave recommendations for sightseeing's etc. In short, she gave a very good impression of the hotel, was interested in us as guests and so fourth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leif Cato, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. Sincerely, Monika Osik Guest Relations Manager

Cassandra O. Couples - 09/09/2019 AccorHotels review
« Polite and friendly staff »

Fine. Helpful and polite staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassandra, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Kathy Families - 09/09/2019 AccorHotels review
« Excellent location with fantastic service »

We stayed two nights with our 6 month old baby, we were lucky to be upgraded after requesting a room with a bath. This is one of the best Accor properties I’ve stayed at in some time, the service was excellent, in staff sourcing a replacement bath plug for bath time, when ours broke!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope to welcome you back with us next time you visit London. Sincerely, Monika Osik Guest Relations Manager

K. S. F. Families - 09/09/2019 AccorHotels review
« Good »

Staff are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu F., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for issues with breafast, I will check it for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Christine A. M. Families - 09/09/2019 AccorHotels review
« Very pleasant weekend »

Absolutely wonderful staff, Eric who we have known for some time and Nurun greeted us very warmly. Felicia and Candida looked after us very well at breakfast time. We have already booked again for 2 days at Christmas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., , I was delighted to see you enjoyed your stay, please do feel free to share this with other guests on www.tripadvisor.com. We do hope you enjoy your stay with us during Christmas. Sincerely, Monika Osik Guest Relations Manager

David Business - 08/09/2019 AccorHotels review
« Comfortable »

Hotel staff very helpful and responsive

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for completing our online guest review, I was disappointed to see though your overall experience fell below our hotel average. If you could provide me with a few notes of what we could do to improve, the team and I would very grateful. I remain at your service. Monika Osik Guest Relations Manager

Anonymous Couples - 08/09/2019 AccorHotels review

Still awaiting an explanation as to why the power points in one room were not working. E.get no TV. No hot drinks. No hair dryer etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., I was very disappointed to see the issues you experienced during your stay. I am going to investigate as a priority and come back to you in the next 48 hours. I remain at your service. Sincerely, Monika Osik Guest Relations Manager

Julia C. Friends - 07/09/2019 AccorHotels review
« The overall experience was ok »

I've booked 2 rooms (one for 3 and one for 2). The room for 3 was not ready when I checked in. The second bed was not done. In addition, in the bathroom there were not enough products for 3 pax and a pair of towels was missing. I called the reception and after 30 min of waiting, I went directly to the reception to request housekeeping. Moreover, I've requested the two rooms to be connected but that was not the case. Finally, the hairdryer was not working. We've booked two Superior Rooms and to be very honest, I was not impressed at all by the room and the amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Couples - 07/09/2019 TripAdvisor review
« Great location in Sth London close to Thames River and Tube station »

Our stay at this hotel was somewhat impacted by a very warm week in London and a busy holiday period. Whilst the room was a reasonable size and well appointed the air-conditioning could not cope. A fan was in our room to help circulate the air. In the restaurant staff struggled to keep food up for the breakfast buffet and hygiene suffered. At one point frozen Gluten Free bread was put out which required guests to handle to separate individual pieces from the loaf. Noting these problems I acknowledge that circumstances may have been a little extreme and I would consider staying here again as the general property standard is high and the location excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kamahl, I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matters will be addressed. I hope we can welcome you back to the Novotel London city south very soon. Kind regards,

Gavin C. Business - 06/09/2019 AccorHotels review

The tv would not turn off - meant it was on all night. The shower drain was blocked meaning the bedroom flooded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Family - 06/09/2019 TripAdvisor review
« London »

Stayed here 1st of September for two nights , the hotel is lovely, very clean . Check in was fast and easy room was a great size would definitely recommend this hotel to anyone . Matt the manger made us feel very welcome thank you Matt . The bar is a great size and nice cold pint not to expensive really . Breakfast was very good lots of stuff to choose from, definitely will return next year . So a big thank you to Matt and his team keep up the good work .

Our hotel has responded to the review
Our hotel has responded to the review

Dear carlm624, Thank you very much for sharing the review with the online community. I am delighted to hear that you experienced a top class service at Novotel London City South. We all look forward to welcoming you back to the hotel in the near future. Kind regards,

Anonymous Business - 05/09/2019 AccorHotels review
« Welcoming, friendly & comfortable »

I'm always made to feel welcome and recognised as a frequent guest. Staff are friendly, professional & helpful and rooms comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, Thank you for completing our online guest review, I was disappointed to see though your overall experience fell below our hotel average. If you could provide me with a few notes of what we could do to improve, the team and I would very grateful. I remain at your service. Monika Osik Guest Relations Manager

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