Hotel - Mercure Lisboa Hotel
Mercure Hotel Mercure Hotel

Mercure Lisboa Hotel

4.0/5 1,596 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Indoor heated pool - treated with chlorine
  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
    • Athletics stadium (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ANACOM0.2 km / 0.12 mi BANCO POPULAR0 km / 0 mi EDP0.1 km / 0.06 mi
BANCO MILLENIUM BCP0.6 km / 0.1 mi BANCO SANTANDER0.4 km / 0.25 mi REPSOL0.1 km / 0.06 mi

Congress centre

FIL-FEIRA INT. LISBOA9 km / 5.59 mi

Exhibition and convention centre

CCL -CENTRO CONGRESSOS LISBOA4 km / 2.49 mi FIL-F. INTER. LISBOA10 km / 6.21 mi

Exhibition centre

FIL - PARQUE DAS NACOES9 km / 5.59 mi

Your meetings and events

The Mercure Lisboa hotel is perfect for organizing all your meetings and events. Located right in the center of Lisbon, it has 5 fully equipped meeting rooms with natural light which can accommodate up to 150 people.Whether it's a small meeting, a business meeting, a family event or a cocktail evening, the Mercure Lisboa hotel and its team will ensure your event is a success!

Mercure Lisboa Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CRISTO REI 56 m2 3 m 30 12 16 20 16
TEJO 58 m2 3 m 35 12 16 20 20
ALFAMA 59 m2 3 m 40 14 18 24 16
MALHOA 64 m2 3 m 50 18 22 40 32
BELEM 66 m2 3 m 45 14 18 30 24
LISBOA I (TEJO+ALFAMA) 117 m2 3 m 85 30 34 60 48
LISBOA III (CRISTO REI+MALHOA) 120 m2 3 m 85 30 34 60 56
LISBOA II (BELEM+CRISTO REI) 122 m2 3 m 85 30 34 60 48
LISBOA IV (BELEM+C.REI+MALHOA ) 186 m2 3 m 150 54 60 90 100
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • Slide projector
    • Syndicate rooms
    • High speed transmission line
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 104 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,659 reviews

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,596 reviews
Tony Business - 12/07/2019 AccorHotels certified review
« Very good business hotel »

‘Ok

Chris Couples - 10/07/2019 AccorHotels certified review
« Fantastic staff - problems with facilities. »

We can’t fault the staff. They did all they could with the resources they had, and were friendly, thoughtful and responsive. We had problems with soundproofing in our first room, were switched to another, but it had no air conditioning, and were moved again, on our request, to a third - which was spacious and comfortable, but the wifi didn’t work.

Amaury Families - 09/07/2019 AccorHotels certified review
« Fair afternoon and night in lisbon, Hotel was ok »

Arrived at Mercure by noon time. Ms. Carolina at the front desk were very attentive towards reservation and all paperwork was ready, as platinum received a Privilege room and check-in by noon. During afternoon felt staff very stressed both at the reception and restaurant. Left for late lunch and returned by 10pm. Finally ordered from a light bite from room service menu, meal was ok. Woke up early and found breakfast not really inviting. Check out was efficiently performed by mr. Joao. All in all, Mercure is a clean hotel, certainly agged, location is a very residential one, close to an 'ok' Mall. Good pick for long stays and overnight stopovers (fairly close to the crazy airport). My experience using Le Club was good.

Ilka B. Business - 08/07/2019 AccorHotels certified review
« Eficiencia »

Otims

Kb H. Families - 04/07/2019 AccorHotels certified review
« kind receptionest »

detail and kind service from your employees

Ruth A. Friends - 30/06/2019 AccorHotels certified review
« Lovely stay »

Good breakfast. Large rooms with good transport links.

Katy T. Couples - 27/06/2019 AccorHotels certified review
« Mrs »

We appreciate your hotel and have stayed there many times. Castro has always provided impeccable service. Professional, friendly and efficient.

Christine B. Couples - 27/06/2019 AccorHotels certified review
« Rude staff and poor quality room »

Very dissatisfied. The nice room allocated 811 had no aircon and staff just shrugged their shoulders. When pressed we had a small room 304 with working aircon. We waited some time for this and no offer of refreshments made. The 5% reduction on room rate was derisory. Hotel is tired understaffed and beds poor. The nearby novotel we stayed at earlier in the week was better. Lounge area was poor and the nearby ibis had a better restaurant. Even with the pool this hotel is 3 star as best. They shouldn't have trainee staff on at night who cannot cope with customer issues. That was the excuse given for poor service. We had an issue with a 5 star hotel in evora but st least they had the decency to offer a 50% reduction and a free meal for us both. Nothing was offered by Mercure which I find disappointing. If the staff had handled it better I would not feel so strongly that we should have some further recompense. Even if this is in Accor points. All I can do for now is post an adverse review on TripAdvisor.

Filippos T. Business - 26/06/2019 AccorHotels certified review

It was Very Good!

Svetlana Solo - 22/06/2019 AccorHotels certified review
« Disappointed »

Poor service and facilities, not what expected from Mercure brand

Eriob Couples - 21/06/2019 AccorHotels certified review
« Excellent »

Nice staying as usual , with the Mercure hotel in Lisbon . Strategic position for the logistic( Metro and train in front of Mercure, and park behind for fitness outdoor ,with a beautiful sight to the historical aqueduct 'Agua livre '.

Couples - 21/06/2019 TripAdvisor review
« Excellent »

Nice staying as usual , with the Mercure hotel in Lisbon . Strategic position for the logistic( Metro and train in front of Mercure, and park behind for fitness outdoor ,with a beautiful sight to the historical aqueduct 'Agua livre '.

Anonymous Business - 19/06/2019 AccorHotels certified review
« Comfortable »

Smooth

Anonymous Business - 17/06/2019 AccorHotels certified review
« Acceptable but was expecting a better experience »

When I arrive I was assigned a room that needed some repairs, the AC was not working, one window was damaged, it could not close completely, two or three floor tiles were loose, and there was a bad smell. We were changed to a second room, much better!, but during the whole 5 days in the hotel there was a not pleasant smell in general.

Johanna C. Business - 09/06/2019 AccorHotels certified review
« Mercure saved my stay in Lisbon ! »

Having been hugely disappointed by another hotel in Lisbon where I thankfully only spent one night and then cancelled, I needed to find somewhere else to stay quickly. I am so glad I found your hotel where I arrived before 830 am stressed and tired after a terrible night in the previous hotel . I was greeted by lovely staff and was able to check in straight away. Mercure saved my stay in Lisbon and I was absolutely pleased with every aspect of my stay. Super clean and delightful rooms and just as delightful staff. Many thanks for a great stay !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHANNA C., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Business - 09/06/2019 TripAdvisor review
« a convenient and safe hotel with delicious breakfast »

This hotel located in the safe neighborhood, was very convenient to go downtown. Especially, breakfast was wonderful! On the otherhand, there was some problem. For example, even though I made a request for a quiet room when I checked in, I was stationed in the noizy room ajacent to the elevator, where there was a smell problem. These problems were solved after changing rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to leave your opinion about Mercure Lisboa. It’s always a pleasure receive the feedback of our guests. We strive to provide a superior service experience for every customer. Thank you again for your comment. Sincerely, Cláudia Gomes Guest Relation Manager

Dinesh M. Couples - 08/06/2019 AccorHotels certified review

Room was not ready in timr. Tea or coffee were not available in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dinesh m. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Ralph O. Business - 05/06/2019 AccorHotels certified review
« Comfort with efficiency »

The staff were welcoming and helpful. The room was quiet - a relief in a city like Lisboa. The breakfast service was delightful with excellent choice, and quality food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RALPH O., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

John Couples - 04/06/2019 AccorHotels certified review
« Short but sweet »

Great service. Lovely room. Clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Anonymous Couples - 04/06/2019 AccorHotels certified review
« Average »

The rooms are quite dark and dull and the room cleaning service is inflexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VASANTHI R., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

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