Hotel - Mercure Lisboa Hotel
Mercure Hotel Mercure Hotel

Mercure Lisboa Hotel

4.0/5 1,608 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Indoor heated pool - treated with chlorine
  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
    • Athletics stadium (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ANACOM0.2 km / 0.12 mi BANCO POPULAR0 km / 0 mi EDP0.1 km / 0.06 mi
BANCO MILLENIUM BCP0.6 km / 0.1 mi BANCO SANTANDER0.4 km / 0.25 mi REPSOL0.1 km / 0.06 mi

Congress centre

FIL-FEIRA INT. LISBOA9 km / 5.59 mi

Exhibition and convention centre

CCL -CENTRO CONGRESSOS LISBOA4 km / 2.49 mi FIL-F. INTER. LISBOA10 km / 6.21 mi

Exhibition centre

FIL - PARQUE DAS NACOES9 km / 5.59 mi

Your meetings and events

The Mercure Lisboa hotel is perfect for organizing all your meetings and events. Located right in the center of Lisbon, it has 5 fully equipped meeting rooms with natural light which can accommodate up to 150 people.Whether it's a small meeting, a business meeting, a family event or a cocktail evening, the Mercure Lisboa hotel and its team will ensure your event is a success!

Mercure Lisboa Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CRISTO REI 56 m2 3 m 30 12 16 20 16
TEJO 58 m2 3 m 35 12 16 20 20
ALFAMA 59 m2 3 m 40 14 18 24 16
MALHOA 64 m2 3 m 50 18 22 40 32
BELEM 66 m2 3 m 45 14 18 30 24
LISBOA I (TEJO+ALFAMA) 117 m2 3 m 85 30 34 60 48
LISBOA III (CRISTO REI+MALHOA) 120 m2 3 m 85 30 34 60 56
LISBOA II (BELEM+CRISTO REI) 122 m2 3 m 85 30 34 60 48
LISBOA IV (BELEM+C.REI+MALHOA ) 186 m2 3 m 150 54 60 90 100
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • Slide projector
    • Syndicate rooms
    • High speed transmission line
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, fully refurbished for your comfort; the Superior Room, for those looking for a wider range of services,such as an espresso machine, a range of drinks from the minibar, and upgraded amenities and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

  • 104 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 3,711 reviews

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,608 reviews
Bill M. Couples - 08/08/2019 AccorHotels review
« Ideal »

It is the third time we have stayed and as before the service was excellent and the room great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill. Thanks for your amazing review. Would you be so kind and leave us also a review on TripAdvisor, our team would really appreciate it. Looking forward to welcome you back. http://bit.ly/2YU9eAw Regards Henrique

Couples - 07/08/2019 TripAdvisor review
« Continued excellence »

This was the third time we've stayed here, the first being for the convenience of being near the airport for an early morning flight and the following two because we really like the hotel. It is well appointed, welcoming and well situated near a Metro station and on the tour bus route, but the reason we keep staying here is because of the staff. I feel it is unfair to select individual members of staff for praise as you don't see the ones behind the scenes but the reception staff on arrival were excellent. The two young girls were bright, smiling and very helpful not to mention amusing. Whoever interviews, employs and trains the staff deserves a medal as without fail every single one has a personality. The bar and dining room staff are also in the same category demonstrating and attentiveness that is not intrusive and attention to detail that also demonstrates a love of the job. We had an early morning departure so breakfast was a bit of a downer as we were sorry to leave Portugal, but the member of staff dealing with us was amusing and lightened the mood even saying he would lock us in so we could stay. Thanks for that. We will be back and thanks to the hotel manager for yet another memorable stay. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the team know that they made an impact during your stay. We hope to welcome you back to the Mercure Lisboa soon! Kind regards, Cláudia Gomes Guest Relation Manager

Anonymous Families - 06/08/2019 AccorHotels review

The only (and very negative impacting in review score) issue was the lack of cleanliness. The bide was showing human dirt residue (not simple hair!!).

Olivier F. Couples - 06/08/2019 AccorHotels review
« Wonderful place and so lovely team »

Friendly people with a special thanks to the young receptionist speaking a very good french! Helpful, smiling and always there when needed. Nice restaurant and lovely swimming pool. Thanks for everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver. Thanks for your amazing review. Would you be so kind and leave us also a review on TripAdvisor, our team would really appreciate it. Looking forward to welcome you back. http://bit.ly/2YU9eAw Regards Henrique

Z. M. Couples - 02/08/2019 AccorHotels review
« Nice experience. »

Nice experience but I found just a small piece of soap for two persons and a single tube with shampoo. I demanded another and I received another small soap and a small tube of shampoo. I traveled for a city break, without luggage and I expected to have at hotel 4 stars, the soap, and shampoo. Finally to avoid to ask all the time the soap I bought myself. But, this is minor. Experience in the hotel was great. the receptionists speak English, French and they are happy to advise where you may go and visit in Lisbon. The room was large and clean. The fridge was full also. With a pool in the hotel but without slippers, I think that is good that the hotel provides you disposable slippers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Z., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Samuel G. Couples - 28/07/2019 AccorHotels review
« Good location but firm bed »

The room was great except for firm bed. The location and surroundings was good . We enjoyed the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMUEL G., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Danny Business - 27/07/2019 AccorHotels review
« Good for biz trip hotel »

It was a good experience for my first stay in Lisboa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DONG HO L., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Solo travel - 26/07/2019 TripAdvisor review
« Good hotel in Lisbon »

The location of the hotel is not close to historical center, however the metro station which is 5 minutes away from the hotel makes it comfortable to reach the center within 15-20 minutes. The facility is good and personnel is very friendly and helpful. The hotel has a swimming pool on the top floor with the soft drinks. The room is clean and comfortable.

Couples - 25/07/2019 TripAdvisor review
« Hard bed »

The surrounds and location were good but the bed was hard on our body and not as plush as we are use to. The service and friendliness of staff was what we are use to. The restaurant and bar service was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to post this review. It’s always a pleasure receive both positive comments and suggestions. I will share your comments with the team so they are aware to continuously improve the quality of our services. We are looking forward to welcoming you again in the near future. Sincerely, Cláudia Gomes Guest Relation Manager

Anonymous Business - 24/07/2019 AccorHotels review
« noite de passagem »

normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Rui R., Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Luis R Family - 24/07/2019 TripAdvisor review
« Good hotel with good location in Lisbon »

The stay was very pleasant from the excellent reception at the front desk, to the daily promptness and follow up on any of our requests. The rooms are clean though the bathrooms do need some upgrade. Overall a very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to post this review. We will share your comments with our team. It was a pleasure for us to be at your service and we look forward to welcoming you again at Novotel Lisboa. Kind Regards, Cláudia Gomes Guest Relation Manager

Tony Business - 12/07/2019 AccorHotels review
« Very good business hotel »

‘Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTOINE V., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Chris Couples - 10/07/2019 AccorHotels review
« Fantastic staff - problems with facilities. »

We can’t fault the staff. They did all they could with the resources they had, and were friendly, thoughtful and responsive. We had problems with soundproofing in our first room, were switched to another, but it had no air conditioning, and were moved again, on our request, to a third - which was spacious and comfortable, but the wifi didn’t work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS U., Thank you very much for your comments and for sharing your experience at Mercure Lisboa. It is always a pleasure to receive positive feedback and suggestions. I can assure you that we are taking the appropriate measures to continuously improve the quality of our service. We are looking forward to welcoming you again in the near future. Thank you. Regards, Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Amaury Families - 09/07/2019 AccorHotels review
« Fair afternoon and night in lisbon, Hotel was ok »

Arrived at Mercure by noon time. Ms. Carolina at the front desk were very attentive towards reservation and all paperwork was ready, as platinum received a Privilege room and check-in by noon. During afternoon felt staff very stressed both at the reception and restaurant. Left for late lunch and returned by 10pm. Finally ordered from a light bite from room service menu, meal was ok. Woke up early and found breakfast not really inviting. Check out was efficiently performed by mr. Joao. All in all, Mercure is a clean hotel, certainly agged, location is a very residential one, close to an 'ok' Mall. Good pick for long stays and overnight stopovers (fairly close to the crazy airport). My experience using Le Club was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMAURY N., Thank you very much for your comments and for sharing your experience at Mercure Lisboa. It is always a pleasure to receive positive feedback and suggestions. I can assure you that we are taking the appropriate measures to continuously improve the quality of our service. We are looking forward to welcoming you again in the near future. Thank you. Regards, Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Ilka B. Business - 08/07/2019 AccorHotels review
« Eficiencia »

Otims

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILKA B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Kb H. Families - 04/07/2019 AccorHotels review
« kind receptionest »

detail and kind service from your employees

Our hotel has responded to the review
Our hotel has responded to the review

Dear KYUNG BOONG H., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Ruth A. Friends - 30/06/2019 AccorHotels review
« Lovely stay »

Good breakfast. Large rooms with good transport links.

Katy T. Couples - 27/06/2019 AccorHotels review
« Mrs »

We appreciate your hotel and have stayed there many times. Castro has always provided impeccable service. Professional, friendly and efficient.

Christine B. Couples - 27/06/2019 AccorHotels review
« Rude staff and poor quality room »

Very dissatisfied. The nice room allocated 811 had no aircon and staff just shrugged their shoulders. When pressed we had a small room 304 with working aircon. We waited some time for this and no offer of refreshments made. The 5% reduction on room rate was derisory. Hotel is tired understaffed and beds poor. The nearby novotel we stayed at earlier in the week was better. Lounge area was poor and the nearby ibis had a better restaurant. Even with the pool this hotel is 3 star as best. They shouldn't have trainee staff on at night who cannot cope with customer issues. That was the excuse given for poor service. We had an issue with a 5 star hotel in evora but st least they had the decency to offer a 50% reduction and a free meal for us both. Nothing was offered by Mercure which I find disappointing. If the staff had handled it better I would not feel so strongly that we should have some further recompense. Even if this is in Accor points. All I can do for now is post an adverse review on TripAdvisor.

Filippos T. Business - 26/06/2019 AccorHotels review

It was Very Good!

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