Hotel - Novotel Krakow Centrum
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Novotel Krakow Centrum Hotel

4.5/5 2,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP3.5 km / 2.17 mi DELPHI AUTOMOTIVE6 km / 3.73 mi LURGI4 km / 2.49 mi PHILIP MORRIS10 km / 6.21 mi PRICEWATERHOUSE COOPERS3.5 km / 2.17 mi TISCHMANN SPEYER PROPERTIES2 km / 1.24 mi
COCA COLA25 km / 15.54 mi DONNELLY6 km / 3.73 mi MOTOROLA2 km / 1.24 mi PLIVA4 km / 2.49 mi TELEFONIKA KFK5 km / 3.11 mi

Exhibition centre

MANGHA JAPANESE CULTURE CENTRE0.5 km / 0.31 mi PALAC SZTUKI1.8 km / 1.12 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Krakow Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 31 m2 2 m 20 12 12 12 12
APPLE I 43 m2 3 m 40 16 14 20 20
APPLE II 57 m2 3 m 50 18 16 24 30
APPLE III 46 m2 3 m 40 16 14 20 20
BERLIN 34 m2 2 m 20 12 12 12 12
BIG APPLE (APPLE I+ APPLE II+ AP 146 m2 3 m 180 55 50 60 80
MANCHESTER 55 m2 2 m 50 24 16 26 24
STOCKHOLM 31 m2 2 m 24 12 12 12 12
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Videoconferencing
    • Audiovisual equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,279 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,062 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr D. R. Couples - 06/12/2018 AccorHotels certified review
« Mr D R. »

Very good and excellent service from your staff.

Bozena Families - 03/12/2018 AccorHotels certified review
« Great family friendly hotel »

We spent a weekend in Novotel City Center in Cracow with my kids. The location is very convenient, rooms are comfortable and the pool is great. The only thing that needs improving is breakfast. There is not enough service in a breakfast restaurant for so many guests.

C E. Families - 03/12/2018 AccorHotels certified review
« Great family hotel »

My daughter, granddaughter & I stayed in a suite for 3 nights. The staff were extremely welcoming & helpful and the suite spacious. The location was except. We ate in the restaurant 2 evenings. My only criticism would be the way the menu was laid out (no separate section for desserts, for example) and the heavily meat based choices. All in all a very good stay & I would return to this hotel and recommend it to others.

David F. Couples - 03/12/2018 AccorHotels certified review
« lovely comfortable room following flight from the UK »

the reception desk was very welcoming and soon had us allocated to our room. The whole ambience was delighful.

Raveendra R. Business - 03/12/2018 AccorHotels certified review
« very good experience »

quality of room and restuarant food quality is good

Hki Business - 01/12/2018 AccorHotels certified review
« Perfect Location »

I always enjoy staying in the Novotel Centrum hotel in Kraków. Service, rooms, restaurant and location are very good and perfect for a stay in this city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Herald, Thank you for taking the time to share your feedback. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Alix Business - 01/12/2018 AccorHotels certified review
« Clean and very satisfactory »

The staff is friendly and helpful. I was pleasently surprised by the room and specially the breakast. The room is reasonably sized with everything in order. The cleaning staff do an excellent job. The breakfast is very nice with plenty of choice for the guest. It's nice that there are healthy alternatives (such as pourridge) to the continental breakfast. To raise the standard even higher would be to have someone offering freshly made cappuccinos instead of relying on automatic coffee machines. All in all I am very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alix, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Christian Business - 27/11/2018 AccorHotels certified review
« Excellent »

It was great that you did upgrade my room and overall service is with high standards. I like the fact that you are now offering fresh juices :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Christian, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Jhon N. A. Business - 26/11/2018 AccorHotels certified review
« Perfect »

The room is so good so clean and so comfortable. The food is also good. The staffs are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Jhon, Thank you for taking the time to share your feedback. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Gas G. Business - 24/11/2018 AccorHotels certified review
« The industry benchmark in customer service »

Could not have been more pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Ghassan, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Stephen I. Business - 22/11/2018 AccorHotels certified review
« Mr Stephen I. »

Very poor the toilet seat was broken, the toilet roll holder was hanging of the wall and the shower did not work at all so I could not have a shower. This is not a satisfactory service for 500 PLN. I have stayed at this hotel nearly every month for the last year and I am booked in at your Katowice hotel next week this I may cancel and at the moment I am of the opinion that I shall not stay at your Hotels again.

Sheena Business - 21/11/2018 AccorHotels certified review
« Clean and comfortable hotel with pleasant staff »

As a lone female, I felt safe in the Novotel Centrum. My room had a power cut that was dealt with quickly and efficiently but the air conditioning didn't work no matter what temperature you set it to so that needs looking at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sheena, Thank you for taking the time to share your feedback. Please let us express our sincerest apologies for all inconveniences that occurred during your stay. We H. to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Ben B. Families - 20/11/2018 AccorHotels certified review

Easy check in and check out, room was quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Ben, Thank you for taking the time to share your feedback. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Gerry C. Business - 19/11/2018 AccorHotels certified review
« Fairly professional staff. »

Everything went efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Gerry, It was a pleasure to have you once again in our hotel. Thank you for taking the time to share your feedback. We have new staff who are just learning for a few months so please let us express our sincerest apologies for all inconveniences that occurred during your stay. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

James Couples - 18/11/2018 AccorHotels certified review
« Fantasic Hotel!! »

Overall our stay was fantastic. The hotel ticked all the boxes from the rooms, restaurant, bar and pool area. All of the staff could not do enough for us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir James, Thank you for taking the time to share your feedback. Positive comments from satisfied clients is our greatest reward - thank you. We also encourage you to follow our profile on Facebook.We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Jaclyn R. Families - 17/11/2018 AccorHotels certified review
« Fantastic Family hotel »

Pleasant and convenient place to stay. The breakfast was the best we have had in multiple countries with the most options clearly labeled in Polish and English. The staff was nice and always willing to answer questions and share local information with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Jaclyn, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent a kayak whichis available all day in the lobby of our hotel. Is an alternative way to explore Krakow for children and adults. We look forward to welcoming you again at Novotel. Kind Regards, Stolarczyk Lena Front Office Department

Anonymous Business - 16/11/2018 AccorHotels certified review

Very good. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir James, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Maggie M. Families - 14/11/2018 AccorHotels certified review
« Lovely hotel, really helpful staff, great location, pool and spa perfect for after a days sightseeing. Comfy beds, quiet for a great nights sleep. »

Was offered an executive suite which would have been so lovely but it only had one bed and I had requested two beds on booking for me and my daughter, this was quickly rectified and we were offered an alternative room on a lower floor. The television wasn't working but this again was rectified the next day and wasn't needed so not a problem. The hotel was so clean, staff really nice, felt relaxed and comfortable at all times. The taxi service from and to the airport was a great addition to make it a stress free journey. I have already recommended your hotel to friends on my return to England and would definitely stay again. The location was perfect with views over the river and castle and only a short walk into the old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Maggie, Thank you for taking the time to share your feedback. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Radek Business - 14/11/2018 AccorHotels certified review

As your guest since years I can write here again - perfect service, well prepared, very clean room and friendly, helpful staff - as usual. See you soon...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, It was a pleasure to have you once again in our hotel. Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel. Kind Regards, Stolarczyk Lena Front Office Department

Silje Couples - 13/11/2018 AccorHotels certified review
« It was a great hotel, and we loved it. »

We had a good time. The hotel was very pretty, and the straff was very welcoming and polite. The room was a good size, and We loved that it was a pool there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Silje, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We look forward to welcoming you again at Novotel. Kind Regards, Stolarczyk Lena Front Office Department

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