Hotel - Novotel Krakow Centrum
Novotel Hotel Novotel Hotel

Novotel Krakow Centrum Hotel

4.5/5 2,129 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground car park PLN 60 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Beach and water sports
    • Boat excursions (Paying)
    • Kayaking (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP3.5 km / 2.17 mi DELPHI AUTOMOTIVE6 km / 3.73 mi LURGI4 km / 2.49 mi PHILIP MORRIS10 km / 6.21 mi PRICEWATERHOUSE COOPERS3.5 km / 2.17 mi TISCHMANN SPEYER PROPERTIES2 km / 1.24 mi
COCA COLA25 km / 15.54 mi DONNELLY6 km / 3.73 mi MOTOROLA2 km / 1.24 mi PLIVA4 km / 2.49 mi TELEFONIKA KFK5 km / 3.11 mi

Exhibition centre

MANGHA JAPANESE CULTURE CENTRE0.5 km / 0.31 mi PALAC SZTUKI1.8 km / 1.12 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Krakow Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 31 m2 2 m 20 12 12 12 12
APPLE I 43 m2 3 m 40 16 14 20 20
APPLE II 57 m2 3 m 50 18 16 24 30
APPLE III 46 m2 3 m 40 16 14 20 20
BERLIN 34 m2 2 m 20 12 12 12 12
BIG APPLE (APPLE I+ APPLE II+ AP 146 m2 3 m 180 55 50 60 80
MANCHESTER 55 m2 2 m 50 24 16 26 24
STOCKHOLM 31 m2 2 m 24 12 12 12 12
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Videoconferencing
    • Audiovisual equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,631 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,129 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aneta G. Families - 14/03/2019 AccorHotels certified review
« Very good service »

Comfortable room near city center. Very good food in the hotel restaurant. High quality service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for your feedback. We are glad you ejnoyed stay at Novotel Kraków Centrum. Thank you for appreciate our rooms and restaurant. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Marianne Couples - 12/03/2019 AccorHotels certified review
« Fantastic Hotel, very friendly personnel, super super breakfast, even with smoothies and life coocking, and perfect situation net tram station »

Fantastic Hotel, very friendly personnel, super super breakfast, even with smoothies and life coocking, and perfect situation net tram station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marianne, Thank you for taking the time to answer our questionnaire. We are glad you ejnoyed your stay with us. Thank you for appreciate our breakfast zone! Live cooking is very liked by our guest. We hope you come back again the next time you're in Cracow. Welcome! Best regards, Anna Jędruch Front Office Department

Ian B. Friends - 11/03/2019 AccorHotels certified review
« Exceeded expectations »

For the price paid was very impressed with the quality of the facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your honest review and for your kind words. We are so glad that you had such an enjoyable experience staying with us. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Carol M. Couples - 10/03/2019 AccorHotels certified review
« Fantastic »

Warm friendly staff, exceptional breakfast l, comfortable beds and very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for your honest feedback! We are so glad that you had such a great experience staying with us. We hope you return for another stay! Best regards, Anna Jędruch Front Office Department

Couples - 10/03/2019 TripAdvisor review
« Novotel Krakow »

Had a fantastic stay here. Service and food was excellent. Evelina, our waitress was a joy. Very efficient and friendly. Josef , the breakfast manager was also extremely helpful. Room was possibly the most comfortable we’ve stay in in a long time. Well done Novotel Krakow, keep up the great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gerthunder, Thank you for your kind words, we're thrilled you enjoyed your stay and appreciate our staff. We hope to welcome you back again, you're always welcome here when you're in Cracow. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Mark Business - 08/03/2019 AccorHotels certified review
« Awesome hotel in the center of everything I need! »

It was really great! Clean rooms, great breakfast buffet, excellent service and in the center of everything I need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your honest feedback. We are glad you enjoyed stay at Novotel Kraków Centrum. We look forward to welcoming you again. Kind regards, Anna Jędruch Front Office Department

Lenka N. Business - 08/03/2019 AccorHotels certified review
« Feedback »

I was extremely happy and thanks to lady Ewelina from hotel restaurant I experienced best customer service ever. She is amazing. Also all team in Novotel Krakow was very nice and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., Thank you so much for your honest review, we're so glad you loved our hotel! Thank you for appreciate our staff! I will personally pass on your kind words to Ewelina! We hope to see you again soon at Novotel Kraków Centrum. Best regards, Anna Jędruch Front Office Department

Sian A. Families - 08/03/2019 AccorHotels certified review
« Thoroughly enjoyed our stay at Novotel »

We found all staff welcoming, friendly and knowledegable and effective in their dealings with us. We ate at the restaurant the first night we arrived and Ewelina was exceptionally helpful and friendly. All staff were efficient. The front staff were just right in their attitude - not too distant or overwhelming. The room was clean and bathroom appeared to be fairly new with all furniture working effectively. I would have no hesitation in recommending this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for such an amazing and honest review! We are glad you enjoyed our rooms. It is nice to hear that your stay was excellent. Thank you for appreciate our staff. We look forward to your next visit. Kind regards, Anna Jędruch Front Office Department

Anonymous Business - 08/03/2019 AccorHotels certified review
« Helpful Staff »

Everyone was very helpful. Jane was also very personable. Only small issue I had was waiting for a chance to be in the (usually crowded) hot tub in the pool room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the kind review! We're so glad that you enjoyed your stay. Thank you for appreciate our staff. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Simon Couples - 07/03/2019 AccorHotels certified review
« Nothing to complain »

I chose Novotel because I knew the consept and wanted to stay just outside the old town. In winter season the pool and sauna are very valuable. Both are of high standard. I also knew that the bf buffet is great. The reception staff is friendly and professional. Rooms are simple but very functional. Krakow is a wonderful City and Novotel would be my choice next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Simon, Thank you for taking the time to answer our questionnaire and your honest opinion. I'm thrilled to hear that you weren't disappointed with your stay, we're so happy to hear that you enjoyed your stay. Thank you for your recommendation and appreciation our wellness centre. We are glad you will choose Novotel Kraków Centrum next time. Can't wait to welcome you back, please come back soon! Best regards, Anna Jędruch Front Office Department

Bernzard Business - 07/03/2019 AccorHotels certified review
« Good place to stay in Krakow »

Alles war professionell, vom Check in über Service bis zum Check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your time to share with us this review. We are really grateful. We really hope you will choose our hotel again in the future. Kind regards, Anna Jędruch Front Office Department

Tibor Business - 07/03/2019 AccorHotels certified review

The service 10*, but the rooms are very noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for staying with us and leaving such an amazing review. We appreciate your kind words about Staff- thank you! We hope to have the chance to host you again. We hope that you will stay in the most quiet part of the hotel next time. We will do all we can to make your next stay excellent. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Martin Business - 05/03/2019 AccorHotels certified review
« No invoice as promised »

I need an Invoice received!

Mauricio V. Business - 04/03/2019 AccorHotels certified review
« Almost perfect. »

I love this hotel, it is the second time I have stayed there since I frequently travel to Krakow for business. I only have the following complaints: the toilet is not washed on a daily basis, which should be done in my opinion. I dislike the fact that the shower doesn't have a door or curtain cause I get cold while showering and it all gets wet. Breakfast is good, however scrambled eggs are under cooked, which is kind of disgusting. Other than that, I love the service from people on the front desk, I like the room and its amenities, the bed is super comfortable. other down side is that the clock in my bedroom (the one on the tv) had the wrong time and I couldn't change it, so I had to unplug my tv not to get confused. Also the iron should be cleaned frequently, as I ironed a white shirt and it got stained since the iron was dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to share your honest feedback. After your checking out we immediately solved the problem with clock, thank you for your comment. About the bathroom- next time you should check our Nroom with bathtub! I am sure that it will be amazing relaxation. We hope for the opportunity to welcome your return soon. Kind regards, Anna Jędruch Front Office Department

Luc Couples - 04/03/2019 AccorHotels certified review
« Excellent hotel, professional staf! »

We highly recommend this hotel, better than radisson or Sheraton in Krakau.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luc, Thank you so much for all your support and wonderful comments! I am truly pleased to hear that you have had a most enjoyable stay at Novotel Kraków Centrum. We are honored to be your new favorite Cracow hotel. We look forward to welcoming you back soon. Kind regards, Anna Jędruch Front Office Department

Neil M. Families - 28/02/2019 AccorHotels certified review
« Almost perfect »

Was superb, transfer organised for us, trip organised for us, room was spotless and spacious, had a little upgrade sorted for us on the room for a small extra too. Would've been a 10 out of 10, but would have been nice if the pool opened earlier as we had a little one with us that loves to swim, and also we didn't have the sweets in the room we were told we would have, but these are small issues that had no real negative effect on our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Neil, Thank you for your honest review and for your kind words. We are so glad that you had such an enjoyable experience staying with us. Thank you for your comment about sweets too. I will talk about this situation with our staff. We hope to have the pleasure of welcoming you back next time at Novotel Kraków Centrum! Kind regards, Anna Jędruch Front Office Department

Thomas R. Business - 28/02/2019 AccorHotels certified review
« Clean hotel, nice personnel, and good breakfast. »

It was good to stay with you. My impression is that you focus on what is important to people, i.e., not having services hardly being used by guests. The breakfast was really good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas, Thank you for leaving us your review. We're thrilled to hear about your stay! We offer for our guest a lot kind of entertainment. Novotel Kraków Centrum is equipped with pool, table tennis, football table and Wellness area with swimming pool, gym, jacuzzi and sauna. Welcome back! Necessarily in the summer, to check our bikes and scooters on the roads of city! We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Luiza Business - 27/02/2019 AccorHotels certified review
« Good room, good value »

The room was spacious and comfortable, quiet, the breakfast very tasty with a wide variety of choice. Good value overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Luiza, Thank you for leaving us your honest feedback, we really appreciate your kind words. We hope you come back again, you are always welcome here whenever you're in town! Our breakfast buffet offers a lot kind of foods, so i'am glad you found something good for yourself. Welcome back again! Best regards, Anna Jędruch

Matt Families - 27/02/2019 AccorHotels certified review
« Enjoyed every minute! »

It was our first time visiting Krakow and this hotel made it that little bit sweeter. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matt, Thank you for taking your time to share your opinion! It is always a pleasure to receive such positive feedback. We are so glad that you had such an enjoyable experience staying with us. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Ib Business - 26/02/2019 AccorHotels certified review
« good »

good room but the breakfast was changed so it was not as good as before. The man in the reception was not polite when I asked for a receipt at the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking your time to share your opinion. We are very sorry for all inconvenience. We will do all we can to make your next stay excellent. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

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