Hotel - Novotel Krakow Centrum
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Novotel Krakow Centrum Hotel

4.5/5 2,219 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park PLN 60 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Beach and water sports
    • Boat excursions (Paying)
    • Kayaking (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP3.5 km / 2.17 mi DELPHI AUTOMOTIVE6 km / 3.73 mi LURGI4 km / 2.49 mi PHILIP MORRIS10 km / 6.21 mi PRICEWATERHOUSE COOPERS3.5 km / 2.17 mi TISCHMANN SPEYER PROPERTIES2 km / 1.24 mi
COCA COLA25 km / 15.54 mi DONNELLY6 km / 3.73 mi MOTOROLA2 km / 1.24 mi PLIVA4 km / 2.49 mi TELEFONIKA KFK5 km / 3.11 mi

Exhibition centre

MANGHA JAPANESE CULTURE CENTRE0.5 km / 0.31 mi PALAC SZTUKI1.8 km / 1.12 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Krakow Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 31 m2 2 m 20 12 12 12 12
STOCKHOLM 31 m2 2 m 24 12 12 12 12
BERLIN 34 m2 2 m 20 12 12 12 12
APPLE I 43 m2 3 m 40 16 14 20 20
APPLE III 46 m2 3 m 40 16 14 20 20
MANCHESTER 55 m2 2 m 50 24 16 26 24
APPLE II 57 m2 3 m 50 18 16 24 30
BIG APPLE (APPLE I+ APPLE II+ AP 146 m2 3 m 180 55 50 60 80
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Videoconferencing
    • Audiovisual equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 AccorHotels Rating 5,131 reviews

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,219 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
A. Couples - 13/08/2019 AccorHotels review
« Excellent hotel »

Perfect stay at a perfect hotel. Customer service is impeccable and all staff so helpful

Lisa Families - 12/08/2019 AccorHotels review
« It was a wonderful experience »

We enjoyed staying at the hotel, the breakfast was wonderful!!!

Borut Couples - 12/08/2019 AccorHotels review
« Very good price / perfomance hotel »

Very good location of the hotel (near city centre and Wawel Royal castle); nice rooms; excellent breakfast; car parking in the hotel's garage.

John Couples - 12/08/2019 AccorHotels review
« Very happy with our stay »

Really nice to stay in the Novotel. The rooms were great and the staff very friendly and helpful.

Kapil G. Families - 11/08/2019 AccorHotels review
« Family holidays »

Overall I am satisfied but very happy that I have to change rooms so many times due to AC not working and for every change no help from hotel staff. The reception lady was very friendly with kids.

Steven E. Couples - 10/08/2019 AccorHotels review
« Awesome »

Beautiful hotel, perfect location and the most amazing staff

Christiaan Business - 07/08/2019 AccorHotels review
« A pleasant stay »

Welcomed by a friendly lady at the reception who took care of the check-in process. As our room was not ready, she brought us the key while we were having lunch in the restaurant. During our stay we encountered an issue with the door lock (lock did not work). An engineer came round to fix this promptly and as we were heading out, we were allowed to leave our valuables at the reception in the meantime (as the safe in the room would also not open). Good quality of the food served in the restaurant and plenty of choice for breakfast. Some issues that you may wish to consider: the temperature of the swimming pool was too cold (at 26 degrees) and for the jacuzzi 30 degrees is also insufficient. In the men's showers (at the pool) there was also a lot of standing water on the floor. We also enjoyed the fact that there was a football table and pool tabel, although the pool table seems not to be level (balls are leaning to the side facing the window). Overall happy with our stay and happy to come back on a future visit to Krakow.

Pawel G. Families - 03/08/2019 AccorHotels review
« Good »

Very nice, comfortable, nice staff members and a nice environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel G., Thank you for your opinion. We are glad you enjoyed stay at Novotel Kraków Centrum. We look forward to welcoming you again. Best regards, Anna Jędruch Front Office Department

Michael P. Families - 03/08/2019 AccorHotels review
« A very pleasant stay. So much better than our last visit 9 years ago. Lovely modern hotel. »

Only 1 complaint from our party of 8 people. At breakfast the tables were not cleared promptly. More staff required. I appreciate that you were very busy and the hotel seemed full but it was not just our group, couples and singles as well as our larger party were sometimes struggling to find cleared tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P. , Thank you for your feedback. We really appreciate your comment about breakfast. I will pass it to restaurant Staff. We are glad you enjoyed stay with us and we fulfiled your expectations. Hope to welcome you again soon! Kind regards, Anna Jędruch Front Office Department

Piotr Business - 29/07/2019 AccorHotels review
« Very nice service, clean, tidy »

Very nice service, clean, tidy

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Piotrze, Bardzo dziękujemy za podzielenie się z nami Pana opinią. Jest nam niezwykle miło czytać, że Pana pobyt był udany, a my spełniliśmy Pana oczekiwania. Serdecznie zapraszamy ponownie! Z poważaniem, Anna Jędruch Front Office Department

John F. Solo - 28/07/2019 AccorHotels review
« Just satisfying....The staff are friendly..yet the computer is showing my status as Gold only.. »

I might left my passport in the room.. Could you check it for me ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John F., Thank you for your review. We are glad you appreciate our Staff. Of course we check the passport with housekeeping department and we let you know by mail. Thank you again for your opinion and stay! Welcome back again soon! Kind regards, Anna Jędruch Front Office Department

Nicola Families - 27/07/2019 AccorHotels review
« Excellent value hotel. »

Lovely staff, great facilities, huge suite, comfy beds, great breakfast, convenient parking. Couldn’t fault it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nicola, Thank you for your kind words! We really appreciate it! We are glad you had a great experianeces with us. Welcome back again to Novotel Kraków Centru soon! Best regards, Anna Jędruch Front Office Department

Tim S. Couples - 26/07/2019 AccorHotels review
« Superb hotel »

We have stayed here many times. We have tried other hotels in the centre but Novotel Centrum stands out from all the rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim S., Thank you for your amazing review. We appreciate it! We are glad we fulfiled your expectations! We look forward to welcoming you again at Novotel. Best regards, Anna Jędruch Front Office Department

Anonymous Couples - 25/07/2019 AccorHotels review
« An average stay »

We enjoyed our stay, however the rooms are small and you are very squashed. The facilities in the room are poor, no iron, ironing board or comfortable chair. There are no laundry facilities which makes it difficult when staying longer than a few days. The Dining room and quality of food was excellent. The staff were attentive and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. There is a possibility of an iron with iron board, and it is always delivered if requested. Laundry service is available, each room is equipped with a laundry bag and a service price list. We appreciate sharing your nice comments about restaurant and our hotel staff. It is our hope that you will give us the opportunity to host you in the nearest future. Sincerely, Jakub Głowacki Guest Experience Manager

Blase Business - 25/07/2019 AccorHotels review
« Best Novotel hotel I've ever been to »

Very friendly staff. Easy check in / out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

S. D. Solo - 25/07/2019 AccorHotels review
« Good view from Room 407 »

Nice room , Walk able distance to Castle, nice river view

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. D., Thank you for your feedback. We appreciate it! We are glad you enjoyed stay at Novotel Kraków Centrum. We look forward to welcoming you again soon. Best regards, Anna Jędruch Front Office Department

Marian Couples - 21/07/2019 AccorHotels review
« We were made very welcome by all the staff at the hotel and the facilities gave us everything to make our stay very enjoyable. »

All the staff - front desk, restaurant, bar, housekeeping, wellness spa, and manager - were extremely helpful and made us feel very welcome. The room was extremely comfortable and provided everything we needed. After a full day of sightseeing it was great to be able to go down to the pool, hot tub and sauna to relax before dinner. Very good selection of breakfast foods and we enjoyed eating in the restaurant most evenings. Particular thanks to Ewelina in the restaurant for being so friendly.

Edward S. Couples - 21/07/2019 AccorHotels review
« pleasant staff, clean overall hotel and room comfortable . »

Not a complain just a comment. would of like some more coffee pods in room. Had 3 massage while there and lady knew her job,, Handy to ole town, river,etc.

Couples - 21/07/2019 TripAdvisor review
« Great Hotel to stay at in Krakow »

All of the staff made us feel very welcome and we were very happy with all the facilities. Our room was large,quiet and comfortable with views of Wawel Castle. It was great to be able to use the pool, hot tub and sauna to relax after a full day of sightseeing. Very good selection of food at breakfast and we enjoyed eating in the restaurant a couple of times. Location is close to the river and a short walk to the main square.

Paulo Families - 19/07/2019 AccorHotels review
« Great staff ....great food ...great location! »

Great time.... breakfast great choice ….great egg chef.. On last day breakfast very busy and had to wait a little while for pancakes, juice oranges to be restocked. Also due to popularity of egg chef .. too .long waiting time ..perhaps he could have been given a little help to cook

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. We expect you very soon again. Regards, Jakub Głowacki Guest Experience Manager

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