Hotel - Novotel Krakow Centrum
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Novotel Krakow Centrum Hotel

4.5/5 2,205 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park PLN 60 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Beach and water sports
    • Boat excursions (Paying)
    • Kayaking (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP3.5 km / 2.17 mi DELPHI AUTOMOTIVE6 km / 3.73 mi LURGI4 km / 2.49 mi PHILIP MORRIS10 km / 6.21 mi PRICEWATERHOUSE COOPERS3.5 km / 2.17 mi TISCHMANN SPEYER PROPERTIES2 km / 1.24 mi
COCA COLA25 km / 15.54 mi DONNELLY6 km / 3.73 mi MOTOROLA2 km / 1.24 mi PLIVA4 km / 2.49 mi TELEFONIKA KFK5 km / 3.11 mi

Exhibition centre

MANGHA JAPANESE CULTURE CENTRE0.5 km / 0.31 mi PALAC SZTUKI1.8 km / 1.12 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Krakow Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 31 m2 2 m 20 12 12 12 12
STOCKHOLM 31 m2 2 m 24 12 12 12 12
BERLIN 34 m2 2 m 20 12 12 12 12
APPLE I 43 m2 3 m 40 16 14 20 20
APPLE III 46 m2 3 m 40 16 14 20 20
MANCHESTER 55 m2 2 m 50 24 16 26 24
APPLE II 57 m2 3 m 50 18 16 24 30
BIG APPLE (APPLE I+ APPLE II+ AP 146 m2 3 m 180 55 50 60 80
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Videoconferencing
    • Audiovisual equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 198 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,047 reviews

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,205 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Peggy Solo - 12/07/2019 AccorHotels certified review
« Peggy »

1) Passionate, helpful, responsive, customer-oriented, thoughtful staff 2) Convenient location 3) Spacious room, but cleanness would have a little room to improve 4) Awesome & delicious food

Mrs S. S. Couples - 12/07/2019 AccorHotels certified review
« Lovely hotel »

The staff were very friendly, the room was great and the breakfast was delicious with lots of choice. A great few days and would recommend to anyone.

Abhishek D. Business - 11/07/2019 AccorHotels certified review
« Too Bad service »

This time when visited in NOVOTEL CENTRUM KRAKOW , room cleaning was not upto the mark. I wanted a water bottle at 10 PM in weekday they was not able to provide it. Breakfast was also not good as it was to be earlier. I would not recommend my IBM colleagues to stay in the hotel. After staying 5 days I shifted to service apartment which has far better service than NOVOTEL.

S. B. Couples - 07/07/2019 AccorHotels certified review
« Very nice rooms, great location! »

We enjoyed our brief stay at the Novotel Centrum - the room was clean and quiet, great view and location for walking around the old town area. The breakfast was wonderful too, we enjoyed the nice variety of foods available. This was our first night in Poland and it got our trip off to a great start!! Thanks to all of your staff for a great stay, hope to return soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. B., Thank you for your review. We appreciate your kind words. We are glad you spent a great stay with us. Hope to see you again soon! Best regards, Anna Jędruch Front Office Department

Anonymous Friends - 05/07/2019 AccorHotels certified review
« Krakow was a magnificent surprise »

A friend recommended I visit Krakow, and I chose to stay at the Novotel Krakow Centrum. The team working there are very good and helpful. Given I was driving having such an easy parking option was also very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your kind review. We appreciate it! Thank you for warm words about our Staff. We are glad you enjoyed stay with us. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

Anonymous Business - 01/07/2019 AccorHotels certified review
« Great experience »

Thanks !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your review! We are glad you had a great experiences at Novotel Kraków Centrum. Hope to see you again! Kind regards, Anna Jędruch Front Office Department

Family - 01/07/2019 TripAdvisor review
« Modern hotel in perfect location »

I have stayed here twice so far and there will be a third time. This hotel is modern and well kept. The location could not be much better with the price. Service is also good and the only thing I can complain about is the restaurant menu. It is very heavy for a woman. Basicly you have to eat salad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noora79, Thank you for your review! We are so happy it was your next stay at Novotel Kraków Centrum and nice to see that your stay was good. Thank you for your comment about our restaurant menu- this is good point. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Mick (. E. Couples - 24/06/2019 AccorHotels certified review
« Excellent hotel - very close to Old Town and riverside walk »

Nice welcome on arrival. Good sized room - very quiet. Excellent breakfast - one of the best we've had anywhere Staff all very helpful (reception, restaurant, bar and housekeeping) and friendly Easy to get to - airport bus stops just round corner; trams serve many parts of Krakow, and walk to Old town is only 10 minutes if you are able (also nice walk along river if you like to wander)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mick, Thank you for your feedback. We are glad you enjoyed your sty at Novotel Kraków Centrum. We appreciate your kind words about the Staff and our location. We hope to see you again soon. Kind regards, Anna Jędruch Front Office Department

Tf C. Business - 24/06/2019 AccorHotels certified review
« Excellent all-purpose hotel »

I stayed here for a week for business purpose. The room is cozy and quiet. Room service is great. Food taste good and the price is reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TF C., Thank you for your opinion. We are glad you had a great stay with us. We hope to welcome you back to our hotel very soon! Best regards, Anna Jędruch Front Office Department

Evgeny Families - 24/06/2019 AccorHotels certified review
« Best hotel in Krakow »

Everything was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evgeny, Thank you for your feedback. We appreciate your kind words regarding your stay. We hope to see you soon again at Novotel Kraków Centrum. Kind regards, Anna Jędruch Front Office Department

Anonymous Solo - 23/06/2019 AccorHotels certified review

I thoroughly enjoyed my stay at the Novotel centrum. It is in perfect location to explore the city of Krakow. Although some of my experiences with the staff at reception were not as pleasant as I would like due to their unfriendly and unhelpful nature, the other staff members who served me made up for these experiences and I would most likely recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for your feedback. We are glad you enjoyed stay with us and you like our location. We are very sorry for inconveniences related to Staff. I will personally check what happened at the reception. I am sorry for your feeling once again. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Matt Business - 23/06/2019 AccorHotels certified review
« Comfortable stay, but there are a few aspects that can be improved. »

It was a nice and comfortable stay, the rooms were well kept. However, there is one minor point that could be improved on housekeeping - to replenish 2 new bottles of water every day (most hotels do this, but Novotel Krakow Centrum sometimes replenishes 1 bottle, and sometimes not at all).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matt, Thank you for your honest feedback and your good point regard water. We appreciate it! We hope to welcome you back to our hotel very soon! Best regards, Anna Jędruch Front Office Department

K D. Couples - 22/06/2019 AccorHotels certified review
« Excellent hotel »

Friendly and helpful staff at reception. Hotel cleanliness excellent. Beds comfortable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear K D., Thank you for your feedback with kind words. We are glad we fulfiled your expectations. We hope to welcome you back to our hotel very soon. Kind regards, Anna Jędruch Front Office Department

Carina B. Business - 21/06/2019 AccorHotels certified review
« my second home in KRK »

I love staying in the Novotel, staff is perfect host and I feel at homw. Only thing which was not satisfying this time was the bad smell coming out of the washbasin (I forgot to tell the reception when I checked out). This should be fixed soon, otherwise other guest will also complain. I had room 237.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carina B., Thank you for your review and great words! We really appreciate it! We are glad you feel like home at Novotel Kraków Centrum. Kind regards, Anna Jędruch Front Office Department

David Business - 19/06/2019 AccorHotels certified review
« Clean, but many things could be better »

Staff friendly but room experience not the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. We have already taken some actions to avoid this issue in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to host youin the near future. Sincerely, Jakub Głowacki Guest Experience Manager

Mark L. Families - 19/06/2019 AccorHotels certified review
« great time at a centered location and reasonably priced »

The staff was extremely friendly and helpful, the bartenders made you feel welcome and gave great service. the rooms were comfortable and clean. The only downside was that while we were there the outside temps were high and the hotel air-conditioning was having a problem keeping up. Other then that a very enjoyable stay. Would definitely recommend to others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your feedback. We appreciate it! Thank you for your kind words. We are glad you enjoyed stay with us. Hope to see you soon again! Best regards, Anna Jędruch Front Office Department

Ks Business - 18/06/2019 AccorHotels certified review
« Fabulous! »

Nice clean room, great selection at breakfast. Guy at the bar, Gzregorz was an absolute delight. Service in restaurant could improve a little but overall we really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for amazing review! We are glad we fulfiled your expectations! I will personally pass on your kind words to Grzegorz. We look forward to welcoming you again at Novotel. Best regards, Anna Jędruch Front Office Department

O. Business - 17/06/2019 AccorHotels certified review
« sehr schön »

It is a very nice place to stay. Clean with good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your opinion. We are glad you had a great experiences at Novotel Kraków Centrum. We look forward to welcoming you again at Novotel. Kind regards, Anna Jędruch Front Office Department

marklE3005WJ Family - 17/06/2019 TripAdvisor review
« Novotel Krakow »

Friendly staff with nice lounge area, rooms as well as rest of property was clean and well maintained. It was Hot while we were in Krakow and the air conditioning unit had a hard time keeping up. all in all an enjoyable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear marklE3005WJ, Thank you for your kind words and recommendation. We are happy you spent a great time at Novotel Kraków Centrum. We look forward to welcoming you again soon. Best regards, Anna Jędruch Front Office Department

Thomas B. Business - 13/06/2019 AccorHotels certified review
« Fantastic »

Beautiful room made up to a high standard everyday. Very friendly staff who are always willing to go the extra mile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas B., Thank you for your review. We are glad you had a great experiences with us. Welcome again to Novotel Kraków Centrum soon. Best regards, Anna Jędruch Front Office Department

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