Hotel - Mercure Warszawa Centrum
Mercure Hotel Mercure Hotel

Mercure Warszawa Centrum

4.5/5 2,507 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition centre

EXPO XXI4.2 km / 2.61 mi PALACE OF CULTURE0.8 km / 0.5 mi

Your meetings and events

A total area of 5382 sq. ft. (500 m²) can be divided into five separate rooms, which have wireless Internet access and are equipped with a multimedia projector, a screen, a flipchart and sound system.Smaller meeting rooms, situated on the first floor, are equipped with a tea and coffee maker and offer natural light. They are perfect venues for training sessions, business meetings and interviews.

Mercure Warszawa Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 6 14 m2 3 m 0 0 4 0 0
BOARD ROOM 7 15 m2 3 m 0 0 6 0 0
BOARD ROOM 5 21 m2 3 m 0 0 12 0 0
BOARD ROOM 1 23 m2 3 m 0 0 10 0 0
BOARD ROOM 3 32 m2 3 m 0 16 0 0 0
BOARD ROOM 4 41 m2 3 m 30 18 16 24 25
BOARD ROOM 2 44 m2 3 m 30 18 16 24 0
BOARD ROOM 8 44 m2 3 m 30 18 16 24 0
BOARD ROOM 9 44 m2 3 m 30 18 16 24 0
ETIUDA 52 m2 3 m 30 24 28 24 20
BALLADA 78 m2 3 m 60 26 30 40 50
SONATA 130 m2 3 m 70 38 40 52 115
SCHERZO 189 m2 3 m 150 42 48 100 100
    • Flipchart
    • WIFI access
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 338 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 9,208 reviews

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,507 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 09/10/2019 AccorHotels review

The rooms are rather old, the door did not close properly. Bed was good, roomservice was also good. Breakfast quality is below average (not how many things have been offered but the Quality is not as expetced and far away from competition).

Raphaël Families - 08/10/2019 AccorHotels review
« Nice location in city centre, uncomfortable sofa bed »

The hotel is located near the central railway station and a big shopping center. Good breakfast with large choice of bread and cold and warm food. Good Wi-Fi. The double bed was very comfortable. Unfortunately the extra bed for our daughter was a sofa bed which was very uncomfortable (too hard). Sometimes the temperature in the bedroom was too high, even if the air condition panel was set on the lowest possible temperature (18 degrees C). Conclusion: Nice hotel, but the uncomfortable sofa bed was a negative experience for us, especially considering the price level of the hotel.

Ma- Couples - 08/10/2019 AccorHotels review
« Very noisy room »

very noisy room with voice from air conditioner. the worker in reception does not smile they look like they lost they boat inside middle of ocean..

Pablo Business - 08/10/2019 AccorHotels review
« Perfect Stay. Great Location. »

In general everything is fine and according to high standards. Only issue is restaurant service hours not adequated to frequent travellers.

Ramunas Families - 07/10/2019 AccorHotels review
« Nice to return again »

It's already tradition - to be in Warszaw and stay at Mercure centrum hotel. We had very good feeling, that we are welcomed, e.g. the representative at the reception upgraded our room without any doubts; attitude and good food in the restaurant Wine stone, etc. Such like extra miles from the staff side make You extremely satisfied to be a member of AccorHotels loyalty program.

Karolina U. Families - 07/10/2019 AccorHotels review
« very pleasant stay »

we stayed 4 nights in the hotel as a family of 3 (2 adults and 1 child 15yrs old). The room we had was clean, well equipped however it could be a little bit bigger. It also was facing the main road which was very noisy and we couldn't open the windows during the night. Breakfast was stunning with a variety of food

Martin Business - 07/10/2019 AccorHotels review
« Very comfortable, relaxing, nice atmosphere »

Hotel was very nice with really lovely reception staff. Rooms were very clean and comfortable with everything that you could possibly need. Bar shut at 12:00 on the dot I know this because I was refused at 12:02. That was my only negative experience of the 4 nights that I stayed. would recommend.

Jasmina J. Business - 07/10/2019 AccorHotels review
« The hotel has a great location, the capacity to host business events and highly professional, courteous and motivated staff. »

Pleasantly comfortable and stress-free.

Tomasz C Business - 07/10/2019 TripAdvisor review
« Comfortable and cosy place in the heart of Warsaw »

I felt comfortable in Mercury Centrum hotel. I had a refurbished room with two beds. The hotel is placed just a few steps from the railway main station, near the Zlote Tarasy shopping mall. I can recommend this hotel both either for business or family trip.

Ela Business - 06/10/2019 AccorHotels review
« Course in Warsaw »

Everything ok, only the little electric teapot didn't work. A hot tea in the evening is important for a Polish.

Lillian Families - 06/10/2019 AccorHotels review
« Disappointed »

Check in and reception staff was friendly and service minded. The hotel has extremely dirty carpets in the halls and room. Dated disgusting, dirty bathroom. I could not stay here even though I prepaid for the two night stay. Left the hotel the same night we cheCked in and moved to a nearby hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lilian, Thank you for sharing your feedback with us. It is our pleasure to read that you enjoyed the great attitude of our friendly staff. At the same time we are very sorry to hear that the appearance of our lobby and bathroom disappointed you. I can assure you that even if some interiors were not lately renovated - maintenance and cleanliness are our top priority. I already shared all your concerns with the hotel management in order to improve mentioned aspects. If you will give us the chance to win back your trust, we promise to do our best, for you to have just as great experiences with us as other Guests. Sincerely, Maciej Sitkowski Guest Experience Manager

Couples - 06/10/2019 TripAdvisor review
« Central position »

The hotel is ideally placed across from a very modern shopping centre through which you can access the central railway station. It’s a busy hotel for professionals, conferences and tour groups but everything happens efficiently. Gluten free options were available in the diverse breakfast buffet which also included a small Asian section.

Eytan O. Business - 02/10/2019 AccorHotels review
« comfortable »

convenient location, comfortable bed. to improve: aggressive unpleasant check-in missed your fresh juice for breakfast noisy A/C in room

Sigal E. Couples - 02/10/2019 AccorHotels review

Very nice hotel very good location clean

George G. Business - 01/10/2019 AccorHotels review
« Good service, good location, good comfort, but lacking some obvious needs »

The service, staff and such were all as expected, but there were a few obvious things that were missing. There was no heating to the rooms despite the weather outside - my comfort level was decreased considerably because of it. In the shower room there was no holder for the gel/shampoo/etc - had to put them on the flower while using the shower - sounds silly, but in comparison to other hotels this is just something a guest would be used to.

Jean Solo - 01/10/2019 AccorHotels review
« Great friendly service »

Really enjoyed my brief stay. The staff were particularly friendly. Ideally located hotel

A. Business - 01/10/2019 AccorHotels review
« Excellent »

Extremely satisfied

Jan O. Friends - 30/09/2019 AccorHotels review
« The staff that I encoutnered were all extremely helpful and pleasant. »

Everything was fine.

Ummuhan O. Business - 27/09/2019 AccorHotels review
« EXCELLENT LOCATION, EXCELLENT STAFF »

We would like to thank you to Hotel Mercure Warszawa Centrum which all rooms are with modern equipments, clean, smiley and helpful staff, excellent location.

Bartek W. F. Families - 26/09/2019 AccorHotels review
« Good value for the money and delicious breakfast »

In general good but there were a couple of issues regarding our stay: 1) Online check-in: If a hotel asks me 4 times in 2 days to use online check-in function (to save my time at arrival) then when I come to the hotel I really expect those keys to be waiting for me (as it says during online check-in); unfortunately the "fast-check-in" desk was empty and 2 other people servicing "regular" check-in desk were not willing to approach us saying they are "very busy" currently; yes, they were busy - that's true - but it is about handing over the keys since the whole check-in process was done already so how long can it take? a minute? We were after long and exhausting travel with 2 small kids so I would expect a bit more empathy. Happily someone else has been called from the back-room and we were given the keys in a fully professional manner. So all in all it ended up good - just with a bit bitter aftertaste. 2) The room: We liked the room but a couple of things need to be improved: * VERY loud air-conditioning - even at lowest fan speed. * VERY loud speaker in the bathroom - we understand some people may want to hear TV News while being in the bathroom - but for many it is very disturbing. Please, add some off-switch or some volume control to it. * squeaky door-handle in the bathroom - it was so squeaky that everyone was waking up when someone tried to close/open the door at night visiting bathroom with their needs * damaged shower-head - water was splashing all over the place * "plug-hole" blocked - after 3 minutes of shower, the water was flowing out of the basin * Air-Conditioning control panel - that blue colour was way too bright during the night; it doesn't have "night-mode" unfortunately, or it could been placed on the wall where the bathroom entrance is 3) The parking: When we arrived to the hotel's parking I knew it won't be cheap. And I was expecting to pay around 50 zlotys for overnight stay. And I would be ok with paying this amount. But 89 zlotys?? I understand it would be for someone external - but for the hotel guests it should be much cheaper. We had no choice but to change the parking for the one in Zlote Tarasy - which was 35 zl per 24h. No wonder your parking is empty. The good: - we loved very comfortable beds - we liked the delicious breakfast - although the staff should be more attentive and inform the chef (cook) that some food is already finished (scrambled egg and so on) - there was a juicer next to the "pancake stand" - it was the best fruit-veggie juice I had in a very long time; too bad there was only one juicer and people had to wait 10 minutes sometimes to have their cup filled in - very good service in Winestone restaurant - quick check-out I hope those things mentioned above can be improved. I was visiting Novotel Centrum hotel in the past a couple of times and they offer a better standard of service than Mercure Centrum. Although, to be fair - it is also a bit more expensive. In general we try to use Hotels from Accor group as we know what to expect and some decent level of service is always being kept. This is the first time when we experienced so many issues and we were using before most of Accor hotel types (IBIS, IBIS Styles, Novotel, Mercure and I think there was one more but I forgot the name) and we were always very satisfied. That's why before this reservation we have decided to join LeClub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for such an extensive opinion about our hotel. We are extremely sorry that we did not meet your expectations regarding several issues: technical problems in the bathroom, loud air conditioning, loudspeaker in the toilet and waiting at the reception during check in. I would like to inform you that all your comments and suggestions have been forwarded to the Managers of the Reception, Technical and F&B. Referring to the suggestion for an expensive hotel car park, I would like to inform you that compared to other hotels (prices from 89PLN to 220 PLN), which are in a similar location, the price of our car park is reasonable. I am glad that we met your expectation regarding comfortable bed and tasty breakfast. We are grateful for the compliments directed towards employees of the Winestone restaurant. We appreciate your sharing your concerns and suggestions and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates