Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

Our hotels AccorHotels
4.0/5 1,276 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Cash machine  (Nearby)

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ARCELOR MITTAL10 km / 6.21 mi BNP PARIBAS0.5 km / 0.31 mi CAP GEMINI10 km / 6.21 mi GENPACT0.1 km / 0.06 mi IBM0.3 km / 0.19 mi LAFARGE CEMENT10 km / 6.21 mi SABRE POLSKA8 km / 4.97 mi VESUVIUS SKAWINA15 km / 9.32 mi
BBH0.5 km / 0.31 mi CAN-PACK4 km / 2.49 mi DELOITTE0.1 km / 0.06 mi HITACHI DATA SYSTEM0.3 km / 0.19 mi KRAKOW BUSINESSPARK8 km / 4.97 mi PHILIP MORRIS12 km / 7.46 mi VALEO8 km / 4.97 mi

Exhibition centre

TARGI W KRAKOWIE12 km / 7.46 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.

Novotel Krakow City West Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ASTER 30 m2 2.5 m 30 16 16 16 0
AZALIA 67 m2 3 m 70 30 50 30 50
AZALIA LILIA 134 m2 3 m 150 50 100 70 100
HIACYNT 30 m2 2.5 m 30 16 16 16 0
IRYS 30 m2 2.5 m 30 16 16 16 0
LILIA 67 m2 3 m 70 30 30 30 36
MAGNOLIA 134 m2 3 m 150 50 100 70 100
MAGNOLIA AZALIA 201 m2 3 m 200 100 150 100 150
TULIPAN 30 m2 2.5 m 30 16 16 16 0
MAGNOLIA AZALIA LILIA 268 m2 3 m 350 120 200 150 200
    • Screen
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audiovisual equipment
    • Podium
    • Lectern
    • Day light
    • WiFi access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 3,727 reviews

Our guest reviews for Novotel Krakow City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,276 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
J N. Families - 18/02/2018
« Genuinely felt as if I was a member of the family. »

Returned a year later, as we loved the warm family feeling expressed by all of the staff. The lobby staff checked us in efficeintly and advised us on the shuttle availability to take us into the centre should we need it. I needed to check us in onto the flight and was able to use the hotel computer to do so and subsequently print off the boarding cards. Initially had an issue with printing but the staff were extremely helpful in assisting me. We had booked an evening meal which I asked if we could switch to lunch- no problem. We had a very nice lunch with wonderful attention. The staff were always there to hand to help with the choice of dishes,giving us a few ideas as to what to try. The food was good and very tasty. The lady that served us made us really feel at home.Very friendly and caring, especially when we told her that our daughters ankle was playing up, having broken it a few months previously. The room we had was very spacious. We are a family of 4, with 2 children 14 and 12 years old. The sofa bed was actually the size of 2 singles more than adequate for my childen. The room was very clean and the maid brought us extra towels and duvets as it had been prepared for just 2 people and not 4-a slight oversight, so that is why I can't give a 10/10 for the hotel. After doing some sight seeing we returned to the hotel and met one of the waiters who remembered us from our last stay a year ago!! He was very warm and friendly. My daughters ankle was a bit sore so he went and brought her some ice to calm her ankle. Again the staff going out of their way to help whenever they could. After a goods night sleep and a very hearty breakfast with lovely fresh rolls we checked out quickly and efficiently. Once again all credit to the staff who made us feel genuinley welcome and members of a large , happy family. Only downfall was the ongoing refurbishment work to the hotel which we thought had been completed. Due to this the swimming pool was closed but we were made aware of the availability of a hotel close by which we could use if need be. It is a shame that this was not posted on the website as I was not aware of the ongoing work. Had I known I may well have booked elsewhere but due to the central location of this hotel and the wonderful staff I woul probably have come back anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerzy N., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are hope Daughter's leg will recover fastly. Sincerely, Szymon Szymczyk

AccorHotels certified review
Mike D. Business - 16/02/2018
« Was a very nice stay »

Great staff very friendly. Lady at the bar very nice and funny. Enjoyed my time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike D., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Oscar S. Business - 15/02/2018
« I feel good, as in my home, people enjoy her job and expresse it to the customers »

I love the cesar Salad and expressed this to the manager and she offer me to teack my how to cook it in the hotel kitchen,,, Fantastic,,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar S., Thank you for you 5 star opinion. It's nice and important for us to hear that you enjoy each stay with us. If you have any, more special request just let me know:) See you soon. with regards Anna

AccorHotels certified review
Lukasz W. Families - 13/02/2018
« Mr »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukasz W., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

AccorHotels certified review
Anonymous Couples - 13/02/2018
« Nice hotel »

Very nice check in, nice lobby, good room. Very amateur lady in the bar, redicously price for parking in such a remote area. Why?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per-Marten N., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience in bar did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Violetta Krzemień-Banot, Dyrektor Hotelu

AccorHotels certified review
Zuhayr Business - 09/02/2018
« Feb 3-7, Novotel Krakow City West »

Great hotel overall. Excellent ergonomic design. Dual pane windows, good for sound and thermal insulation. Very comfortable and clean room. Good, free, WiFi. Large, Flat Screen TV. Good location, Safe area. Super service. Staff ready to help with everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zuhayr Nizamuddin, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments about service and cleanliness with our team. I am also happy that you noticed that we have new, dual pane windows in rooms! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta Łopalewska Front Office Manager

AccorHotels certified review
Marek Business - 04/02/2018

Everything was fine, except the building repair noises during daytime. Also I had a hiccup with a restaurant juice dispenser, which gave me just water instead of promised apple juice. The juices in glass containers were a much better idea than the machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Marek, Thank You for Your feedback. We are so happy Your stay was wonderful time. We would like to apologize You for noises. We are hope We can meet again in Novotel Kraków City West. Greetings Szymon Szymczyk

AccorHotels certified review
Jose L. Business - 04/02/2018
« All ok just clothes for the bed were too hot for the temperature in the room so sleeping was not confortable »

All fine just clothes for the bed were too hot for the temperature in the room so sleeping was not confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joselu P., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Szymon Szymczyk

AccorHotels certified review
Alison A. R. U. Friends - 30/01/2018
« brilliant staff »

beds comfy tea/coffee in room continental breakfast was good too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison J., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Cgn Business - 29/01/2018
« Very good »

People in the hotel involved and dedicated to take care of customer ****

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Anonymous Business - 29/01/2018
« As always a warm welcome at Novotel Krakow West »

Stay in Novotel Krakow West is always a pleasure, starting with a warm welcome at reception desk, having good service in restaurant. The whole team is really friendly and gives you the feeling of their pleasure that you stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benedikt T., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Tobias Business - 25/01/2018
« Business trip with weekend extension for sightseeing »

Perfect location with very good access from the airport. Not far away from the city and possibilities with bus or shuttle transfer to the city centre. Spacious room with all necessary services. Very good breakfast; restaurant with reasonable prices and good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tobias F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Sergio D. M. Couples - 21/01/2018
« Fantastic hotel »

We really have A wonderful time in this hotel, the reception staff very friendly, and professional in especial a young lady of long dark hair .and in the minute that I arrive they really make you feel welcome . The same in restaurant , the waiters always smiling and very friendly. The rooms are very clean And fa8ntastic breckfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergio Miguel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Е. Families - 16/01/2018
« Very good »

The breakfast is excellent. Rather expensive parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina Smirnova, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna mida Deputy Hotel Manager

AccorHotels certified review
John F. Families - 07/01/2018
« Quality hotel »

great service. great staff. great city

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Gelu Families - 06/01/2018
« Holiday has been wonderful. »

I want to say that the hotel is placed in a good location and overall atmosphere was nice. I liked big room with a lot of facilities, big bathroom, very big and comfortable bed. My girlfriend was very exciting by room, pool and the hotel. I will recommand the hotel to my friends because was a awesome experience and also the price was very good for me and my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gelu Bugnaru, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Lee N. Couples - 04/01/2018
« Great stay at Krakow City West! »

Very happy with staff, comfort and cleanliness of this hotel. Complimentary Prosecco for New Year was a lovely touch! Good view from room and close to bus stop. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee N., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Szilvia Friends - 04/01/2018

Everything was good! Accommodation is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szilvia E., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

AccorHotels certified review
Matthew G. Couples - 03/01/2018
« Lovely hotel and service »

Lovely staff and gorgeous entrance. Nothing wrong with the bed or facilities, nice and clean. I only gave an 8 as the main rooms could do with an upgrade. Some more modern decor and furniture to make it more warming/welcoming (this is shown a lot in the receoptin area) maybe. Bathroom was new and modern also clean. Overall, clean, friendly, comfortable stay! Great location too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew G., We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk

AccorHotels certified review
Ngo Families - 26/12/2017
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngo Eng Wey, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

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