Hotel - Novotel Krakow City West
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Novotel Krakow City West Hotel

4.0/5 1,496 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Massage
  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARCELOR MITTAL10 km / 6.21 mi BNP PARIBAS0.5 km / 0.31 mi CAP GEMINI10 km / 6.21 mi GENPACT0.1 km / 0.06 mi IBM0.3 km / 0.19 mi LAFARGE CEMENT10 km / 6.21 mi SABRE POLSKA8 km / 4.97 mi VESUVIUS SKAWINA15 km / 9.32 mi
BBH0.5 km / 0.31 mi CAN-PACK4 km / 2.49 mi DELOITTE0.1 km / 0.06 mi HITACHI DATA SYSTEM0.3 km / 0.19 mi KRAKOW BUSINESSPARK8 km / 4.97 mi PHILIP MORRIS12 km / 7.46 mi VALEO8 km / 4.97 mi

Exhibition centre

TARGI W KRAKOWIE12 km / 7.46 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.

Novotel Krakow City West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JORDANA 60 m2 2 m 50 25 25 25 0
KRAKOWSKA I 134 m2 3 m 150 50 50 50 40
KRAKOWSKA I + II + III 268 m2 3 m 120 120 120 120 150
KRAKOWSKA II 67 m2 3 m 30 30 30 30 25
KRAKOWSKA III 67 m2 3 m 70 30 70 30 25
    • Screen
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audiovisual equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 305 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,839 reviews

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,496 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jm Friends - 10/05/2019 AccorHotels certified review
« A very enjoyable stay »

An all-round enjoyable experience with very few down sides. The main one that springs to mind is that the room was incredibly hot, even with air con on cooling mode. Would possibly not like to stay in August.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TRACEY, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. For sure, during your stay still we had heating on, but I want to assure you that during a summer our air CO is working very well :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Jeff F. Business - 07/05/2019 AccorHotels certified review
« Clean, comfortable hotel. »

Everything was terrific except for the construction next to my room that woke me up when it started at 7 am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, Thank you very much for your opinion about our hotel. We are very sorry for the inconvenience related to the renovation. I would like to inform you that we are in the final phase of the renovation, which is scheduled for the next week. Despite the difficulties during your stay, we hope that you will trust us again and you'll visit us soon. Monika Urban Guest Experience SpecialistSincerely,

Junne K. Solo - 07/05/2019 AccorHotels certified review
« Awesome »

Excellent services from the receptionist to room service. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junne K., Big thanks for your feedback. It is most important to hear that our service is excellent, because the staff make this place better! Best regards, Szymon Szymczyk Guest Experience Specialist

Kate Families - 04/05/2019 AccorHotels certified review
« friendly staff, brand new rooms »

very friendly and helpful staff. Room and facility in perfect condition. Perfect atmosphere for family stay.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Zbigniewie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Krakow City West. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anna Mida Z-ca Dyrektora

Anonymous Business - 02/05/2019 AccorHotels certified review
« Everything was at could be expected. »

Good, although too much people at breakfast at the same time on Monday morning (which was quite inconvenient for the staff).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk, Thank you for your message! :) We are really sorry for inconvenience. We always provide timetable for the breakfast for groups, which helps us to make comfort for everybody during meal. We are sorry for inconvenience. Best regards, Szymon Szymczyk Guest Experience Specialist

Waclaw Solo - 28/04/2019 AccorHotels certified review
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Panie Wacławie, Bardzo dziękujemy za opinię 10/10 :) Cieszymy się, że tak często się tutaj widzimy! :) Ps prosimy trzymać mocno kciuki za naszą Wisełkę! Pozdrawiam, Szymon Szymczyk Guest Experience Specialist

Anonymous Business - 28/04/2019 AccorHotels certified review
« disappointing »

First of all, if check in time is 2.00 pm then the room should be ready for at least then if not earlier. I arrived on a hot and humid day and had to wait for half an hour for my room to be ready. Moreover, I had no update from the reception staff and had to ask them 3 times. They were particularly rude and responded abruptly that when it is ready they will let me know. They made no effort to ask me if I wanted a glass of water. In general the reception staff needs to be trained to be more polite and responsive at least to the level of the restaurant staff who might be expecting a tip and hence why they are polite but that might not be the case either. Additionally, last time my room had a Nespresso machine and this time it didn't. The towels are old and shabby and the room was not sparkling clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia C., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have already taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Family - 27/04/2019 TripAdvisor review
« Easter break »

Hotel was very nice , clean, staff helpful and polite , whoever we ordered a taxi it was there waiting within 5 mins , we had a good time using the gym and pool and children loved the use of the foosball table and x box

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We are really happy that you spent a good time with us and that your children had some fun as well:) Do you already plan your next city break? We invite you back to us. Warm wishes from Poland and Novotel team :)

Anne Solo - 25/04/2019 AccorHotels certified review
« Attentive service »

Quick check-in and comfortable room. Good value meals served at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, Big thanks! :) We really love it that your stay was fantastic! Hope we can host you here again. Best regards, Szymon Szymczyk Guest Experience Specialist

Marie-laure Families - 21/04/2019 AccorHotels certified review
« Wonderful »

Amazing stay in a wonderful hotel with extremely nice and helpful staff . Very clean hotel and amazing food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie, Thank you very much for your review! :) We love when you are here with your family! Greetings from our staf!! Szymon Szymczyk Guest Experience Specialist

Bozena Families - 18/04/2019 AccorHotels certified review
« Exelent welcome and dragons room was excellent! »

Lovely stay our 6 years old daughter loved it.

Katarzyna P. Families - 15/04/2019 AccorHotels certified review
« Very good »

Plesent and cosy

Our hotel has responded to the review
Our hotel has responded to the review

Dzień dobry Pani Kasiu dziękuje za 5* opinię, z którą oczywiście podzielę się z całym zespołem. Mam nadzieję, że kolejne pobyty będą tak samo przyjemne :) Do zobaczenia wkrótce. pozdrawiam Anna Mida

Anonymous Families - 14/04/2019 AccorHotels certified review
« good »

good

Solo travel - 13/04/2019 TripAdvisor review
« Great stay at Novotel Kraków City West »

I have stayed at this hotel a number of times and I am inclined to say that this is the best Accor Hotel in the entire city. While it is located about 3 kilometers from the city center, the local transportation is great and the distance is also certainly walkable. The staff are extremely helpful, most of the rooms have been renovated, and the food id great. This is evident during breakfasts where you get the variety and the hospitality that is difficult to come by in the other Accor locations in Cracow. I truly recommend this location highly.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We would like to thank you for comment and especially for the warm words about us and that you find our hotel the best Accor Hotel in the city. We appreciate that you visited us all this time. We kindly invite you again and again! Wish you all the best, Novotel Cracow City West

P.&esther Couples - 11/04/2019 AccorHotels certified review
« P.&Esther »

Our second stay within one month and five stays here overall. So our favourite hotel in Krakow! Staff were all super friendly as was expected. Breakfast was sufficient and to the usual standard. The only issue on this occasion was the shower and we have noticed that all Accor properties are using the plastic hose. There was a lack of pressure and the water was not draining, causing the bathroom to flood every shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. and Esther, Thank you very much for feedback! We are really sorry for inconvenice regarding to shower. We have repair it after your opinion. See you next time! :) Best regards, Szymon Szymczyk Guest Experience Manager

Daniel Business - 08/04/2019 AccorHotels certified review
« Unsuitable room for my needs. Unfriendly staff. »

I received a room for people with disabilities. I could not use the mirror in the bathroom since it is mounted too low, also there was no proper furniture to place my items on. The staff did not take the time upon check in to inform me about breakfast time, usable facilities in the hotel etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel, Thank you for sharing your feedback to us. We are very sorry to hear that we did not meet your expectations in some areas. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Anna Mida Deputy Manager

P. Business - 05/04/2019 AccorHotels certified review
« Loud »

The hotel is great but during my stay a lot of people were really noisy. The breakfast room was crowded and it was difficult to get a coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadege P., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the crowd during the breakfast I would like to apologize once more and please rest assured that I was taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Mida Deputy Manager

Anj G. Business - 05/04/2019 AccorHotels certified review
« Great hospitality, Great Team and Wonderful Hotel »

Novotel West was a wonderful property as usual. The team is wonderful and the warmth of the hospitality was fantastic. The room was large and the beds were amazingly comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anjali Pendlebury - G. We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Mida Deputy Hotel Manager

Hisham E. Business - 04/04/2019 AccorHotels certified review
« Nice room in a nice city »

Actually, the room was well furniture and the staff was very friendly and helpful. The breakfast was tasty but the variety was not wide. Also, the guests from a school/university trip from the Israel were very noisy not only in the lobby, but also in the corridors. Anyway, I enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear E., Thank you very much for your feedback regarding to Novotel Kraków CIty West. We appreciate that you like your stay despite of some small problems during your stay. Best regards :) Szymon Szymczyk Fan of Fun

R W. Couples - 04/04/2019 AccorHotels certified review
« Mr »

We had an enjoyable stay at the hotel in mid March. Renovation work at hotel and nearby construction work did not impact on our stay at all. Good regular public transport available from just outside the hotel to the centre of the city. All staff were extremely helpful and courteous at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger W., Thank you for your 5* opinion regarding the stay in Novotel Kraków City West. It was a pleasure for us to welcome you to our hotel. We hope to see you again in near future. Sincerely, Anna Mida Deputy Hotel Manager

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