Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,519 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ARCELOR MITTAL10 km / 6.21 mi BNP PARIBAS0.5 km / 0.31 mi CAP GEMINI10 km / 6.21 mi GENPACT0.1 km / 0.06 mi IBM0.3 km / 0.19 mi LAFARGE CEMENT10 km / 6.21 mi SABRE POLSKA8 km / 4.97 mi VESUVIUS SKAWINA15 km / 9.32 mi
BBH0.5 km / 0.31 mi CAN-PACK4 km / 2.49 mi DELOITTE0.1 km / 0.06 mi HITACHI DATA SYSTEM0.3 km / 0.19 mi KRAKOW BUSINESSPARK8 km / 4.97 mi PHILIP MORRIS12 km / 7.46 mi VALEO8 km / 4.97 mi

Exhibition centre

TARGI W KRAKOWIE12 km / 7.46 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.

Novotel Krakow City West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JORDANA 60 m2 2 m 50 25 25 25 0
KRAKOWSKA II 67 m2 3 m 30 30 30 30 25
KRAKOWSKA III 67 m2 3 m 70 30 70 30 25
KRAKOWSKA I 134 m2 3 m 150 50 50 50 40
KRAKOWSKA I + II + III 268 m2 3 m 120 120 120 120 150
    • Screen
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audiovisual equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 305 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,070 reviews

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,519 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Richard M. Business - 15/07/2019 AccorHotels certified review

Not understood why check in was in mid of lobby, ttaly chaotic with people who didn't want to move to to standard desk? Is it some new inovation? Not good at all...

Martina Families - 15/07/2019 AccorHotels certified review
« Good value »

Good and helpfull staff, good bed, perfect breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTINA , Thank you very much for your opinion after your stay at Novotel. We are very happy, that you enjoyed your stay, and our staff was helpfull for you. Hope, you'll visit us soon :) Sincerely, Monika Urban Guest Experience Specialist

Anonymous Families - 15/07/2019 AccorHotels certified review
« As always, very friendly staff, nice room, tasty breakfast »

My children and I enjoyed our stay at the hotel as always ;-) , the atmosphere is nice, staff very friendly, room comfortable, breakfast great. Only thing, as summer heat just made a break during our visit to Kraków, and it was quite cold, we were freezing slightly. We did not know that the heating was turned off for the entire hotel, so we were wondering why the room didn't get warmer. When leaving I just mentioned this and was informed that we could have received an electrical heater. Maybe next time this information could be communicated just with the Check-in. And another small minus: the carpet seemed somehow not clean. But nevertheless, we enjoyed our stay a lot and the biker's room we got, was a highlight for the girls. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear NELLI, Thank you very much for your opinion regarding your stay at Novotel :)We are happy that despite the problems with Air C.O, you enjoyed your stay. It is always good for us to receive feedback after stay of our guest. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Anonymous Business - 14/07/2019 AccorHotels certified review
« All good; got a bit over crowded with the tour groups »

All good: staff really good; only one item - reported toilet not working properly and that was never sorted. The card keys did not work on first night 3 times; so after having a 4am start having to go down 3 times to reception was a bit too much. Not many English/german tv stations

Our hotel has responded to the review
Our hotel has responded to the review

Dear John. Thank you very much for your message. It helps us to improve our service and hotel facilities. We appreciate that you have enjoyed our staff and your stay. We are sorry for inconvenience regarding to key cards and problem with the toilet. Sometimes when the card is held with phone it stops working. We always make timetable for groups for breakfast to serve it easier for all guests. See you again at Novotel, Mr John. Szymon Szymczyk Guest Experience Specialist

Bottnik Business - 13/07/2019 AccorHotels certified review
« Another stay at Novotel Krakow City West »

Our company is using this hotel since many many years and it is really great how this hotel has been improved over the years. Super rooms in 11th floor. The coffee is filled up every day. Nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rud, Thank you for your review! :) We are excited to heard it. Day by day we would like to improve our service and hotel to be the best! Thank you for your loyalty! Best regards, Szymon Szymczyk Guest Experience Specialist

Carlos Business - 12/07/2019 AccorHotels certified review
« Nice »

Was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you very much for your feedback! :) We hope the next time will be better here! Best regards, Szymon Szymczyk Guest Experience Specialist

Katarzyna P. Families - 11/07/2019 AccorHotels certified review
« Very professional and pleasant stay »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dziękujemy Pani Katarzyno :) Dla nas jest to wielka przyjemność gościć Państwa w naszym hotelu. Do zobaczenia już za chwilkę :) Pozdrawiam, Monika Urban Guest Experience Specialist

Stephen R. Business - 11/07/2019 AccorHotels certified review
« Good service, great value. »

Great. The staff are extremely helpful, no fuss. The rooms are spacious and always clean. I ate at the bar and the service was friendly and excellent. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for your opinion and 100/100. We are very happy, that you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

Anonymous Business - 11/07/2019 AccorHotels certified review
« calm »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMBRUS , Thank you so much for your opinion about your stay with us. We are very happy, that you enjoyed your stay! Regards, Monika Urban Guest Experience Specialist

John Couples - 09/07/2019 AccorHotels certified review
« good as always »

great stay as usually. Comfy bed friendly staff.Solid performace as expected from Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your opinion :) We are glad and happy that you enjoed your stay here in Kraków in our hotel. See you soon :) Regards, Monika Urban Guest Experience Specialist

W. B. Families - 09/07/2019 AccorHotels certified review
« Good stay and good location. »

Very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Thank you for your sucha a good opinion about your stay! We are happy that you enjoyed your stay! See you soon at Novotel :) Regards, Monika Urban Guest Experience Specialist

Maciej Families - 07/07/2019 AccorHotels certified review
« Super place to stay »

Super hotel for our family. Had everything what we need. Family friendly atmosphere and must say very nice staff in the morning breakfast lounge. It was like being in home. Very nice manager who looked after us and he was there for us. I will recommend this place to anybody who is going to visit Krakow. Thank you to All from Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maciej, We are so glad and thankful for your opinion about our staff and whole your experience with us. Hope you'll come back soon with your family:) Regards, Monika Urban Guest Experience Specialist

Deep Business - 07/07/2019 AccorHotels certified review
« Less choice for vegetarians.. ! »

Well, unfortunately but less choice (in breakfast) for the vegetarian people! But overall room & stay was good with no issues.. Still I am Accor's loyal customer, as this weekend again stayed for 2 nights in other Novatel :). BR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEEPAK, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. I am sorry that we did not meet your expectations regarding breakfast variation for vegetarian persons; please allow me to express my sincerest apologies. All time we are improve our service to give you the best experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Urban Guest Experience Specialist

I N. Business - 07/07/2019 AccorHotels certified review
« Quality hotel »

Very clean rooms well looked after food and drink not expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFF, Thank you for your opinion about your stay at Novotel Kraków City West. We are glad, that you enjoy your stay. Hope you'll come back soon:) Regards, Monika Urban Guest Experience Specialist

Phil U. Business - 06/07/2019 AccorHotels certified review
« Okay stay »

It was fine nothing special and nothing bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that we did not meet your expectations regarding of noise of Air CO; please allow me to express my sincerest apologies. Please let us know next time, and we will do the best for you regarding any problem you'll have One more time, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Urban Guest Experience Specialist

Tariq M. A. Families - 03/07/2019 AccorHotels certified review
« Excellent »

All over the stay was wonderful except the the hotel is a long distance from rynek, and due to that we have to pay to taxis more money due to the traffic load, it it was great to stay in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq, Thank you very much for your feedback. We really appreciate it. We are located 3 km far away the main square, but we are also good comunicated by public transport and taxi. Hope we can meet with you again. Kind regards, Szymon Szymczyk Guest Experience Specialist

bokato2018 Business - 03/07/2019 TripAdvisor review
« Good business hotel »

Nice ,clean rooms and very helpful staff . Location little bit a way from city centre which is very hot days problem. Swimming pool open only from 2 pm due to same minor works on tails . Anyway swimming pool open from 9 am in days when there is no repair works in the pool area, which is late for business traveler which would like to have morning swim . Pool should be open from 6 am so business people

Valerie G. Families - 01/07/2019 AccorHotels certified review
« Lovely hotel »

It was a very nice hotel and very good staff,lovely city and would certainly recommend the hotel and the city to other people

Our hotel has responded to the review
Our hotel has responded to the review

Big thanks! :) See you again, Szymon Szymczyk Guest Experience Specialist

Rose Business - 28/06/2019 AccorHotels certified review
« pleasant atmosphere, good service »

felt welcome. Good management of a booking that had went wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, Thank you :) We are so satisfied when your stay is great! Wish you quick come back to Novotel. Best regards, Szymon Szymczyk Guest Experience Specialist

James M. Families - 27/06/2019 AccorHotels certified review
« Fantastic hotel in a great location »

Everything about our stay was excellent. Fabulous friendly and helpful staff. Great food and rooms and the location is perfect for parking out of town. There is a bus stop on the main road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you very much for your fantastic review! :) We really appreciate that you enjoy our hotel. Greetings from all Staff <3 See you soon at Novotel, Szymon Szymczyk Guest Experience Specialist

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates