Hotel - Hotel Mercure Jelenia Gora
Mercure Hotel Mercure Hotel

Hotel Mercure Jelenia Gora

3.5/5 350 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Babysitting on request
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis
  • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DR SCHNEIDER6 km / 3.73 mi JELFA SA2 km / 1.24 mi
DWS DRAEXLMAIER4 km / 2.49 mi PMPOLAND7 km / 4.35 mi

Your meetings and events

We have 9 air-conditioned and fully equipped conference rooms (with wireless internet access and natural light), seating up to 250 people; suitable for conferences, meetings and formal meals.

Hotel Mercure Jelenia Gora Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
RUBIN 15 m2 3 m 10 10 10 8 1
OPAL 26 m2 2 m 20 10 10 15 0
SZAFIR 28 m2 3 m 15 10 10 12 10
TOPAZ 29 m2 3 m 15 10 15 12 10
TOPAZ + SZAFIR 57 m2 3 m 45 25 40 30 22
AGAT 61 m2 3 m 20 14 20 20 16
KORAL 64 m2 0 m 64 40 64 40 40
ARNIKA 87 m2 3 m 85 40 85 60 45
DRACENA 87 m2 3 m 85 40 85 60 45
ARNIKA + DRACENA 174 m2 3 m 240 80 240 120 110
NEFRYT 203 m2 3 m 220 100 220 160 130
    • Screen
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from a Standard or Superior Room.

  • 188 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,497 reviews

Our guest reviews for
Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 350 reviews
Rafaml Families - 28/07/2019 AccorHotels review
« Sue »

Super

Jiri Business - 25/07/2019 AccorHotels review
« a good hotel »

very rich breakfast strange problematic shower head

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiri Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu

Ja R. Friends - 20/07/2019 AccorHotels review
« Super »

Super

Keith Couples - 18/07/2019 AccorHotels review
« Disappointing »

The hotel is in a good location, the staff were friendly and the restaurant and bar staff were excellent. However the room was dated (below par) 2nd floor, i believe the 4th floor had been refurbished. As a gold card member i have stayed in Accor Hotels in France, Greece, Holland, Italy, Poland (Gdansk, Lublin, Warsaw and Wroclaw) and the United Kingdom. The cleaning of our room was the worst ever, it was not hoovered everyday, the water glasses we used on our first night were never replaced with clean ones, nor did we receive new bottles of water in our room each day. I had intended to give some feedback when we checked out, but i wasn't even asked if we enjoyed our stay. Hopefully this feedback will help the hotel achieve the standards we normally receive during our stays at the Accor Hotel Group. Yours sincerely Keith R.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As part of the apology, we give you 2,000 LeClub points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba General Manager

Maciej Solo - 01/07/2019 AccorHotels review
« Good »

It was nice stay, room was clean, bed comfy, it is good information that hotel refurbish rooms. I was surprised that in room there was no individual cosmetics All personnel was very kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maciej, Thank you for choosing our hotel and evaluating the quality of our services. We will take your remarks into consideration in order to even improve the services we offer. We hope that we have fulfilled your expectations. See you soon in Karkonosze Mountains! Bogdan Ryba General Manager

Johanna Business - 12/06/2019 AccorHotels review
« Nice quiet hotel »

Friendly staff, nice restaurant. It was very hot and there was no air conditioning in the rooms, so it was quite uncomfortable at times.

Mark Couples - 11/06/2019 AccorHotels review
« One night in Jelenia Góra »

It was only one night stay. The hotel's location is perfect, its possible to walk to the city center. We recommend performances in Jelenia Gora Theatre. The room was upgradded for us, inside everything was on place. Breakfest was perfect.

Anonymous Couples - 06/06/2019 AccorHotels review
« Very pleasant, good amenities. »

Rooms updated, reception staff courteous and professional, housecleaning so so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zdenek G., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. We hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba General Manager

Anonymous Families - 06/06/2019 AccorHotels review
« Great hotel - with some room for improvement on the details - we will be back! »

We come to Jelenia Gora regularly to visit family and this was our first stay in the Mercure. We also hosted a family dinner for 12 in the dining room. We were very pleased with our suite (#300) and with the service and food. There are a few details that we noted for improvement: (1) Add shower curtains or enclosures ... the open shower is a challenge for us (2) Larger trash cans in the rooms and (3) More vegetables on the breakfast buffer .. especially baked beans or other high fiber options. We are looking forward to the air conditioning next time we come!

Alejandro Families - 03/06/2019 AccorHotels review

The stay was too short (only 1 night) but in general was good. The location perfect for what I needed. Perhaps the rooms require a refresh as they look a bit old. It seems that room 413 was not used for a long while a dust was everywhere, even inside the tea/coffee mugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Q., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba General Manager

Solo travel - 29/05/2019 TripAdvisor review
« Stressfull stay »

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vacation20868599899 Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba

Anonymous Business - 24/04/2019 AccorHotels review
« Charged twice ! »

No special comment about my stay at the hotel, but I have been charged twice : 1 time at booking by Accorhotels.co and 1 time at the hotel. I did not really pay attention but now have to clall and explain and... lose a lot of time !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk sales coordinator

Ms Families - 24/04/2019 AccorHotels review
« Wonderful Easter Stay! »

Great time in the hotel from the beginning till the last day. Friendly people around, great food, simple and clean room. We enjoy the stay very much.

E. G. Couples - 14/04/2019 AccorHotels review
« Ok »

The hotel itself was clean and staff were friendly. We had breakfast each morning which We couldn’t fault. We ate dinner in the restaurant for 4 evenings out of the 5 we were there and the meals were reasonably priced although I wasn’t expecting, or very happy to find a baby crab in my king prawn tagliatelle! We were also overcharged on our last night when we didn’t have enough zloty to pay for our order at the bar so we paid some cash and the rest on our card, we needed to pay 24zloty by card which is approximately £5 gbp, on arrival home, and checking bank statement we realised they’d charged £24 and not 24zloty.

Anonymous Solo - 18/03/2019 AccorHotels review
« Great »

Service was excellent, my room was neat and tidy, breakfasts were delicious, and there was a great variety of food.

Kamila Families - 11/02/2019 AccorHotels review
« Mixed feelings »

Very nice lobby, good food To cold wated in the swimming pool Old furniture in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamila L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krzysztof Kruk sales coorinator

Marcin T. Business - 22/12/2018 AccorHotels review
« Normal hotel, good quality »

Very contact and pleasant staff.

David W. M. Families - 03/12/2018 AccorHotels review
« MR »

It was Fabulous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Wambura M., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Krzysztof Kruk sales coordinator

@dunkima (. B. Business - 15/10/2018 AccorHotels review
« Decent hotel at the border between Czech Republic and Poland »

Been there to attend a dog show in Poland and found this hotel as the only viable 4* hotel solution in the city.

K S. Couples - 14/10/2018 AccorHotels review
« Could have been better »

We have visited this hotel many times before. It was good to see that there had been an upgrade but disappointed that this only applied to the reception/lobby area and did not apply to the rest of the hotel. The room had a fridge which was good but the room was small and stuffy, had no air conditioning (and was stifling hot), the bed was a small double and had a memory foam mattress which was uncomfortable and made us even hotter and unable to sleep. I specifically asked for the room and bedding to be anti-allergy and when we got to the room found feather pillows. At reception they tried to argue that the pillows were anti-allergenic and it was only at my instance that they sent someone to change the pillows (she agreed that the pillows were feather and provided anti-allergy pillows) - this could have resulted in a hospital visit or worse. as it was it meant that my partner had a tight and sore chest. No-one from the hotel asked if everything was ok or if this was resolved. This is very disappointing. The room was not cleaned very well. there was dust on the tables and the towels were not changed just rehung still damp. The staff were awful, only concerned with completing the task at hand. When approached you are made to made to feel as if you are interrupting and their expression were of false smiles. Not very customer focused. We were unable to use the swimming pool due to the restricted opening hours (only morning or afternoon) we would have liked to have used it in the afternoon. Disappointed that you now have to pay for parking when there is free parking in the area and the paid parking does not even have any security. The breakfast was awful, limited choice, the orange juice was coloured water and not even orange. Eggs were watery. No strawberry jam. Limited fruit. Good location but I do not think that the service is that of what the Mercure/Accur standard.

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