Hotel - Mercure Cieszyn
Mercure Hotel Mercure Hotel

Mercure Cieszyn

4.5/5 323 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 32 per day
    • Private enclosed outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • Manual temperature control
  • KATOWICE
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Other sports activities
    • Bicycles rental
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOGL&KRYSL2.5 km / 1.55 mi CANEA.PL5 km / 3.11 mi CELMA3.5 km / 2.17 mi ELEKTROMETAL2.5 km / 1.55 mi KRAFT FOODS POLSKA5 km / 3.11 mi MIROMETR7 km / 4.35 mi POLAND OPTICAL3 km / 1.86 mi PPG POLIFARB CIESZYN7 km / 4.35 mi SILESIA UNIVERSITY3 km / 1.86 mi UNIVERSITY SILESIA3 km / 1.86 mi
BRACKI BREWERY2.5 km / 1.55 mi CANTONI3.5 km / 2.17 mi DAEDONG2.5 km / 1.55 mi EPLAN3.5 km / 2.17 mi LAKMA5 km / 3.11 mi MONDELEZ (KRAFT)2 km / 1.24 mi PPG BRANCH4 km / 2.49 mi RECTUS5 km / 3.11 mi UNIVERSITY SILESIA3 km / 1.86 mi

Your meetings and events

Mercure Cieszyn Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Sala E 17 m2 0 m 0 0 10 0 0
B 49 m2 3 m 50 32 36 28 28
C 63 m2 3 m 70 24 36 34 38
D 105 m2 3 m 100 40 50 46 50
    • Flipchart
    • Audio and video equipment
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 78 rooms
  • 78 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,990 reviews

Our guest reviews for
Mercure Cieszyn

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 323 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Marc P. Business - 30/09/2019 AccorHotels review
« Nearly Perfect »

I just needed one instead of two nights, the change was no problem, without any taxes or costs. All employees are very friendly and know what they do. The only thing I could complain about is the card in the restaurant. The food is fresh, has a really good quality and is very delicious, but when you stayed at this hotel for a few times, you know every dish and the selection stays the same except of the few the saisonal dishes. The amount of standard dishes should rise a little bit. All in all a very good hotel for business trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC P., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anita Sokołowska Mercure Cieszyn

P Couples - 30/09/2019 AccorHotels review
« Quiet OK »

I couldn't order the meal I wanted from menu of restaurant. I had to modify the order to be able to eat something. The bathroom is from 90's. But worse thing was the ceiling in the toilet...

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAWEL M., We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Anita Sokolowska Mercure Cieszyn

Tadeusz K. Business - 24/09/2019 AccorHotels review
« Energetab 2019 »

Great welcome, friendly, smiling personal. Just great for the beginning. Rooms are nice and clean. Comfortable bed. A little bit cold in the room. Temperature from 3 degrees during night to 10 degrees during day. No possibility to adjust temperature from the room. Breakfast with nice selection of warm and cold dishes. Restaurant serving nice and tasty dishes. Service at the restaurant is very inexperienced. Missing knowledge about actual dishes. Most experienced is front desk ready to answer any question.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TADEUSZ K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita Sokołowska Mercure Cieszyn

Dawid Couples - 22/09/2019 AccorHotels review
« Nice, elegant and simply clever. »

This was a nice, elegant and simply clever hotel. Comfortable bed, looks very well.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Hotel Mercure Cieszyn. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Anita Sokołowska Mercure Cieszyn

C. Business - 12/08/2019 AccorHotels review

Wonderful staff and nice rooms; bathroom in handicapped room is excellent Problems - no A/C; doors are not soundproof; AND for me in the handicapped room the beds were TOO low, I needed extra help to stand

Liam Families - 29/07/2019 AccorHotels review
« Sub standard to Australian Mecure »

Adequate accommodation for one evening. Our expectations were high based on Australian experience. Bed was uncomfortable. Room was hot. No refrigerator provided. Restaurant was pleasant. Staff were really helpful.

D. Families - 23/07/2019 AccorHotels review
« Family stay »

The room was nice and comfy , but a bit old and there was a funny smell in the room. The window was a bit shaky. The bathroom was clean. I expected a larger bed in Superior room. The location was ok and the breakfast was tasty. No air conditioning in the room was a bit surprising.

Anonymous Business - 18/07/2019 AccorHotels review
« Satisfied with room for improvement »

It is a nice place to stay for business. Room for improvement: Check out managed by non-experienced staff is confusing and long Room very warm throughout the night despite cold night Getting attention to order in the restaurant is just a little bit too long It would be great to have a fitness room for winter time

Anonymous Business - 17/06/2019 AccorHotels review

Lack of air-conditionning in the rooms

Teresa M. Families - 16/06/2019 AccorHotels review
« Extremely satisfied »

It was very pleasant

Anonymous Couples - 10/06/2019 AccorHotels review
« Good service, aging building. »

We were very happy with the food and the customer service. The bar closed at 10PM i think, which is too early in my opinion. There is no information availble about the spa. Sauna was allright. The biggest issue we had was with the room, which had no air conditioning or even a fridge. Really missed those in the hot weather.

Solo travel - 24/05/2019 TripAdvisor review
« Nice, clean, and comfortable »

Nice, clean, and comfortable hotel. Helpfull staff. Good restaurant. I certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

Beate Business - 14/05/2019 AccorHotels review
« Very nice stay »

Very nice and quite hotel

Tadeusz K. Solo - 29/04/2019 AccorHotels review
« Welcome again »

Very friendly welcome. Standard quality: nice clean rooms, friendly personnel. It looks little bit ugly from outside due to renstruction.

Anonymous Families - 21/04/2019 AccorHotels review

Pleasant stay. Good breakfast

Karl L. Business - 17/03/2019 AccorHotels review
« As per usual »

First class service, bar extension hours for late comers like me would be nice.lol

Anonymous Solo - 13/03/2019 AccorHotels review
« Three stays »

This will be a review of three different stays as your request does not indicate which date you wish to hear about. Upon checking in for my first visit the manager interrupted us (myself and the clerk) for her to go get some keys from the office behind the counter so he could open the display case to the right of the counter. This man has forgotten customer service. His request was rude and untimely. Had pleasant experiences with the bartender and wait staff in the restaurant. Did not have breakfast. Bathrooms are poorly lighted with just three poorly aimed lights by the mirror with nothing in the rest of the bathrooms. Fan noise in the first bathroom was excessive, don't remember anything bad about the fan in the other room. No electrical next to the bed for charging phones overnight. Upon my second check in the bathroom counter had not been cleaned and I was offered to switch rooms, but decided to stay with the original room and the check in clerk cleaned it herself. The rest of the room was clean. Upon my third check in I found some soap scum I had left from my previous visit - housekeeping needs to be better trained. The most notable thing about my third visit was a fire alarm going off at ~2 AM, didn't get any sleep after that. My most pleasant experience was with a new clerk during her first week of training. She tried her very best to answer any questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the Hotel Mercure Cieszyn. I am very sorry for all inconviniets that you unfortunately had experience. I will explain your all comments with our staff. I hope that you will give us another chance and visit us again in future. We will do all to work harder for yours satisfaction. Sincerely, Ewa Malarz Guest Relation Manager

Jo Families - 25/02/2019 AccorHotels review
« Medium »

Since there was a strong cigaretes smell in the bathroom and the room even we have non smoking area the entire stay was distracted by this inconvenience. Stuff was friendly but they should not offer rooms in such condition to guestes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will check the rooms more closely in the future to avoid similar situations. I hope that you will visit us again. I cordially invite you Ewa Malarz

Maciek Business - 23/01/2019 AccorHotels review
« Average »

Friendly and good staff, below average room and smelly restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MACIEJ M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ewa Malarz

Anonymous Business - 21/11/2018 AccorHotels review

The bed mattress was soft and pillow too high. In the shower there are fungi marks on sealant material. Regret experienced that the bar was closed, it was always good atmosphere there.

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