Hotel - Mercure São Paulo Jardins Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Jardins Hotel

4.0/5 1,636 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO SAFRA0.5 km / 0.31 mi DANONE0.5 km / 0.31 mi SWAROVSKI CRISTAIS0.2 km / 0.12 mi
CAMARA DO COMERCIO FRANCES0.2 km / 0.12 mi DURATEX0.9 km / 0.56 mi

Congress centre

ANHEMBI10 km / 6.21 mi CENTRO DE CONV FREI CANECA1.5 km / 0.93 mi CENTRO DE CONVENÇÕES REBOUÇAS1 km / 0.62 mi EXPO CENTER NORTE10 km / 6.21 mi

Your meetings and events

The events area at the Mercure Jardins hotel features 3 modular rooms for up to 120 people. The hotel boasts an extensive, dedicated team, as well as a restaurant specializing in cocktails, coffee breaks, lunch and corporate dinners.

Mercure São Paulo Jardins Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CATURRA 42 m2 2 m 30 16 16 16 16
ARABICA 44 m2 2 m 30 16 16 16 15
CATUAI 53 m2 2 m 30 16 16 16 16
ARABICA + CATURRA 86 m2 0 m 60 22 22 30 25
CATURRA + CATUAI 95 m2 0 m 76 26 26 36 25
ARABICA + CATURRA + CATUAI 139 m2 2 m 140 36 36 60 45
    • Screen
    • Flipchart
    • Audio and video equipment
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 126 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,406 reviews

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,636 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Agustin C. Friends - 14/07/2019 AccorHotels certified review

It was amazing. All the staff was grateful and pleasant service exelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Agustin. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Anonymous Couples - 11/07/2019 AccorHotels certified review
« Old facilities, bad smells »

We were at the 14th floor, the smells on the floor were very bad. The room was ok, but the bathroom could be renovated. However the staff at the restaurant and bar were very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss E.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about the problems. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Anonymous Families - 11/07/2019 AccorHotels certified review
« nice friendly people »

helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Susan. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Sven Business - 08/07/2019 AccorHotels certified review
« Great hotel: breakfast even best... »

Have used most Accor hotels in Sao Paulo and this Mercure is definitely the best (even compared to higher end brands). Breakfast is really a best practice and main reason for coming back: quality is awesome! The staff is great as well: helpful and solved everything fast. They work as a team, which is not so common. Point for improvement: there is no cozy bar to sit nicely and the current solution isnt really appealing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sven. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Paula K. Business - 05/07/2019 AccorHotels certified review
« Wonderful »

Staff is amazing, service is perfect, clean and spacious room. I love the Hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss K.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Shalom Y. Families - 04/07/2019 AccorHotels certified review
« Good thechnical room services »

Excellent clerks services. Our distinction to the attendent Mr. Wonder Ferreira from the Mercure Jardins(al. Out) Hotel. Very good breakfast buffet and gentle personnel including the lady cashier in the front restaurant's desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Scott S. Business - 29/06/2019 AccorHotels certified review
« Jardin »

Excellent customer service as always. Vanessa, Mr. Lee and others were very attentive to my needs and concerns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Guillermina Business - 24/06/2019 AccorHotels certified review
« Great »

Quick check-in and check-out! Lovely breakfast served until 11 (thats a difference!) Room was super clean I loved the detail oh having a US power outlet in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Michal K. G. Friends - 22/06/2019 AccorHotels certified review

room size very good . comftable bed maintainance came immidiatly to reset safe code . nice resturant . very good breakfast good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. g.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Robert Business - 17/06/2019 AccorHotels certified review
« Every visit is a treat »

I have stayed at the Mercure São Paulo Jardins Hotel each time I have come to Brazil. Each time has been a joy. From its close proximity to the Paulista, to the local shops surrounding the area there is plenty to do. The rooms are clean, staff is very polite, restaurant and bar have excellent selections. I would recommend the Mercure São Paulo Jardins Hotel to anyone visiting the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We are so happy to read that. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Anonymous Business - 16/06/2019 AccorHotels certified review
« Tired decor, not very clean, musty smell in the room »

Not very satisfied. The hotel needs to be refurbished, my room smelled and was only superficially clean. Leaky faucets, not set up for working in the room, overall dissatisfied and not worthy of 4 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about your issues. We inform you that the smeel was about the new bed we changed and the courtines. About the other issues we really apologize. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Anonymous Business - 16/06/2019 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adriano. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Matt Business - 03/06/2019 AccorHotels certified review
« Slow check in »

The room was fine. A Co-worker complained about mold in the bathroom but I did not have the same experience. The check in and check out processes were incredibly slow and something should be done to make the process quicker. If I have a reservation it should not take more than 5 minutes to have my room card and be on my way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about this and inform that every day we are improving our procedures to get better. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Mja Business - 24/05/2019 AccorHotels certified review
« Quick business trip »

Everything was okey, the bed better than previous stances. I missed a toaster at breakfast though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Thierry B. Business - 20/05/2019 AccorHotels certified review
« Great location, good rate-value »

The hotel is conveniently located in jardins, within walking distance from restaurants, bars, shopping and a couple of blocks away from Paulista Avenue. Rooms are spacious, good bed, comfortable desk for business travel, the closet has a good size, good safe deposit box. There is no drawers for storage. Bathroom has a correct size, very good shower pressure and hot water. WC pressure is not as good as the shower but is ok. Breakfast is consistent with Mercure hotels and offers a fair variety. Front desk is ok, efficient . Room service is ok, food is good but order takers could improve their verbiage. Overall it’s a good product.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Chris J. Business - 09/05/2019 AccorHotels certified review
« Great staff, TV system poor, especially CNN . No other English TV except Bloomberg »

Great staff, poor TV system. Complained on Day 1 but no fix after 4 nights. That is unacceptable for a hotel of this standing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about theses problems on the TV and we inform we discovered that we had a problem outside of the hotel. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Virginia Families - 05/05/2019 AccorHotels certified review
« unmemorable »

This is a basic hotel with poor amenities and I was disappointed as expecting more. The desk staff were not very friendly, there was only one lift working, except for a very brief moment, which meant always waiting at the lift. Rooms functional. Pool and gym need upgrading. On plus side not expensive and location good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss V.. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about these issues you had in the hotel. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Anonymous Business - 29/04/2019 AccorHotels certified review

The air conditioning didn't really cool down the room well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about the problem on the air conditioning. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please

Herman Business - 28/04/2019 AccorHotels certified review
« old rooms »

this is a really old and bad service my beathroom had water leak

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Herman. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about these issues inside the room. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

Carlos R. Business - 24/04/2019 AccorHotels certified review

Excellent. Good service very flexible for a good rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R.. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

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