Hotel - Mercure Fortaleza Meireles Hotel
Mercure Hotel Mercure Hotel

Mercure Fortaleza Meireles Hotel

4.0/5 960 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Please be advised that the swimming pool is interdicted for renovation until 13th July.

Hotel location

Companies and event centres nearby

Congress centre

EDSON QUEIROZ10 km / 6.21 mi

Your meetings and events

Mercure Fortaleza Meireles Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JANGADA 43 m2 3 m 50 15 15 15 15
SAVEIRO 71 m2 2 m 45 20 0 25 0
    • Audio and video equipment
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 23 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,376 reviews

Our guest reviews for
Mercure Fortaleza Meireles Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 960 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 01/10/2019 TripAdvisor review
« An old Mercure at Fortaleza »

This Mercure Fortaleza Meireles Hotel needs a renovation asap. Overall, the rooms, furniture, installations, bed, air-co, breakfast are all an embarrassment for Accor. Everything needs a shape-up. No value for money at all.

Robson L. D. S. Business - 23/09/2019 AccorHotels review
« It was a great experience. I had a dedicated attetion in my staying. »

It was a great experience. I had a dedicated attention in my staying. The room was very cleaned and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Robson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Ficamos muito felizes em receber suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Edilson P. Couples - 18/09/2019 AccorHotels review
« Nice »

Excellent localization.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Edilson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Guest Business - 17/09/2019 AccorHotels review
« Fine »

Room was fine. Breakfast was good. Entire hotel is run down. Staff was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan Nozomi H., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback and thank you for register of the thing to need reform. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Francisco T. Business - 12/09/2019 AccorHotels review

everyone was focus on better performance and very kind with me

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Francisco T., Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Vamos compartilhar seu comentário com nossa equipe, certamente eles ficarão muito felizes. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Mauricio B. Business - 01/09/2019 AccorHotels review
« Fortaleza 3 days at Mercure »

I was hosted at Mercure Meirelles several times with my family but this time I was alone and had time to enjoy other hotel areas. The rooms should be renewed. The bath showers is not good enough. The fitness room is terrible with damaged equipments and the running machines are not working properly. The automatic coffee machine was broken and you don’t have cappuccino or machiatto options, only regular coffee. There is no Nespresso machine available at room or even at cafeteria for guests at morning. I was in France on July and had the opportunity to stay at 3 Mercure Hotels in the following cities, Paris , Chamonix and Lyon, so I was able to compare all. The Mercure Meirelles needs a immediate upgrade to be at same level of those hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Mauricio, Primeiramente, gostaria de agradedecer sua confiança e o tempo dedicado para compartilhar seu feedback conosco. Gostaría que sua experiência tivesse sido melhor. Feedback como este nos dar a oportunidade de aprender e melhorar a qualidade de nossos serviços. Lamentamos os incidentes e reforçamos que trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Asseguramos que iremos sanar as falhas mencionadas. Se nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Por favor, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Buster F. Couples - 25/07/2019 AccorHotels review
« Good Location »

I picked up Mercure because of the location, however the rooms need some renovation. I would like to appraise the breakfast which was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Buster, Agradeço muito pelos comentários sobre sua hospedagem no Mercure Fortaleza Meireles. Ficamos felizes por ter apreciado nosso café da manhã. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e esperomos revê-lo em breve em nosso hotel. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Marcelo_Ricardo_CE Family - 20/07/2019 TripAdvisor review
« Nice stay at Mercure Fortaleza. »

I love the hotel, tehe acommodations are great, crew and services are very good. Love the breakfat. I travel with my family and it`s the perfect place in Fortaleza for a 3 kids family. Good pool, gym and sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Marcelo, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Ivan Families - 16/07/2019 AccorHotels review
« Excellent service and response from staff. »

A real delight. From checking in, to requesting services and checking out, everything was addressed quickly and correctly. Another plus is that the hotel is at a real good location. I would book again.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Ivan, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Anonymous Business - 06/07/2019 AccorHotels review

normale

Our hotel has responded to the review
Our hotel has responded to the review

Signor V., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Mercure Fortaleza Meireles Hotel. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Mercure desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Gerlane Pereira Mercure Fortaleza Meireles

Business - 11/06/2019 TripAdvisor review
« I don t recommend these hotel »

The location of the hotel is not good, either for those traveling on holidays or for business travelers. The staff was very attentive and gracious from check in to check out. The welcome drink is very poor for those who have an Accor silver card compared to other Mercure hotels. The internet was bad because the signal disappeared every moment. The room poorly maintained. Breakfast with few options. Lots of noise on the street, even with the windows closed if you can hear them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Marcos P. Business - 09/06/2019 AccorHotels review
« on the average »

Wifi very demanding.. problematic....

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Marcos Luis, Agradecemos os seus comentários a respeito da sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas e agradecemos o registro dos pontos que precisam de melhorias. Asseguramos que tomaremos as providências com vista à melhoria de nossa internet. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja mais agradável que a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Robert Business - 20/05/2019 AccorHotels review
« not good for business travel »

I requested a quiet room, my room was on the 3rd floor overlooking a busy intersection and the windows were simple, they offered no noise insulation. In addition the sink in the room was backed up and the WiFi was not working for my stay. I requested help with wifi from the front desk twice over but they were not able to get it working or offer an alternative. I was told the wifi problems were due to some transition. The bed was comfortable and room was spacious but not a good experience since I didn't get much sleep. I had spent the night before on a flight and needed to catch up on sleep, with lots of noise till after midnight and starting again at 5AM I did not get the rest needed. Next time I will find a different hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert E., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Neomar Business - 10/05/2019 AccorHotels review
« Very good customer services but old facilities »

Customer service was really good, from the very beginning: at the reception desk, restaurant and post service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neomar Jose Rangel A., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Paulo Business - 29/04/2019 AccorHotels review
« medium »

good room. problems with toilet (leakage of water in the toilet) medium/low breakfeast quality

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Paulo Henrique, Agradecemos os seus comentários a respeito da sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas e agradecemos o registro dos pontos que precisam de melhorias, informamos que tomamos as providencias para que este tipo de ocorrência não volte a se repetir. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja mais agradável que a anterior. Cordialmente, Gerlane Odorico Supervisora de Recepção Mercure Fortaleza Meireles

Roberto Business - 28/04/2019 AccorHotels review
« Great experience in general »

The experience was good. Good breakfast, good bedrooms, good infrastructure, but the internet is terrible, impossible to use.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Roberto, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas e pedimos sinceras desculpas pela falha da internet, já estamos trabalhando com foco nesta mnelhoria. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Odorico Supervisora de Recepção Mercure Fortaleza Meireles

Peter K. Business - 13/04/2019 AccorHotels review
« Bad shape rooms »

Clean but very very old room. Refurbishment needed asap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Odorico MERCURE FORTALEZA MEIRELES

Marcelo Business - 13/04/2019 AccorHotels review
« Poor experience »

- The room was moldy, dark and noise - There was no wifi signal level at the room - Cockroach at the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Marcelo, Agradecemos por responder a nossa pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Gostaríamos que sua experiência tivesse sido melhor. Feedback como este nos dá a oportunidade de melhorar a qualidade dos nossos serviços. Pedimos sinceras desculpas pelos pontos citados. Informamos que já efetuamos melhorias em relação ao que nos referiu. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Atenciosamente, Gerlane Odorico Mercure Fortolaeza Meireles

Andre Business - 12/04/2019 AccorHotels review
« below expectation »

I just though my stay in Mercure in Fortaleza would be better than was. Maybe I was expecting too much...

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor André, Agradecemos por sua avaliação. Gostaríamos que sua experiência tivesse sido melhor. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Atenciosamente, Gerlane Odorico Mercure Fortolaeza Meireles

Lucimar Business - 09/04/2019 AccorHotels review
« The hotel needs some renovation. »

Furniture, painting, etc, need to be changed.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada senhora Lucima, Agradecemos por responder a nossa pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Gostaríamos que sua experiência tivesse sido melhor. Feedback como este nos dá a oportunidade de melhorar a qualidade dos nossos serviços. Agradecemos suas observações e informamos que tomamos as providencias para que este tipo de ocorrência não volte a se repetir. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Atenciosamente, Gerlane Odorico Mercure Fortolaeza Meireles

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