Hotel - Mercure Tours Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Tours Centre Gare Hotel

4.0/5 862 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week du Lundi au Jeudi de 19h-21h30
    • Opening hours : Week-end Non disponible

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MICHELIN6 km / 3.73 mi SKF5 km / 3.11 mi
PRIMAGAZ8 km / 4.97 mi

Congress centre

PALAIS DES CONGRES VINCI0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOSITIONS3 km / 1.86 mi

Your meetings and events

A 5-minute walk from Tours train station, our meeting room is a welcoming space for your meetings and business appointments. Fully equipped (flip chart, video projector) it is just what you need to accommodate your participants.

Mercure Tours Centre Gare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LOGGIA 27 m2 2 m 20 0 10 0 0
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 92 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,452 reviews

Our guest reviews for
Mercure Tours Centre Gare Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 862 reviews
Business - 09/07/2019 TripAdvisor review
« Good »

but too hot in the room during the heatwave... the AC was not powerful enough on the top floors where I had been upgraded into an executive room. I asked for downgrade into 2nd floor, the AC was not working better but the temperature was more bearable. Staff was very friendly and helpful.

Barbara Friends - 04/07/2019 AccorHotels certified review
« A below average hotel »

When we checked in and as we were hungry and needed a meal quickly we asked about a restaurant and was told they did not have one but room service was available. We ordered a veal stew with a fruit crumble for dessert and decided to eat it in the lounge. We could not believe how it was presented to us -- It was a very small meal and was heated up in a microwave in a glass dish and that is how they delivered it to the table -- We did NOT have oven gloves to put it on the plates and my fingers were burnt in the process! All the dish contained was a few very small pieces of veal and a large helping of peas -- That was it! Nothing else for 17 Euros -- The dessert was presented COLD again in a glass dish but as we were not given anything to put it on we had to eat it on the same plate as the dinner -- An absolute waste of money along with extremly bad presentation. There did not appear to be anyone else on duty apart from the reception staff who did the room service for us. Mercure is apparently a high quality brand within the Accor family but seemed to be run in the same way as the budget Ibis chain. I doubt if we will be staying again. Incredibly the TV would not receive any English language programmes apart from the Chinese channel which I will not watch.

Gregory D. Business - 30/06/2019 AccorHotels certified review
« AC really not strong enough during heat wave »

I got upgraded into an executive room which was on 6th floor but AC was not functioning properly and it was really too hot in the room. So I asked for a downgrade in 2nd floor and it was better because on a lower floor, AC in this hotel is definitely not designed for a heat wave like last week and the 37 deg outside... Staff was helpful and accommodating though,

Family - 10/06/2019 TripAdvisor review
« Good size rooms. Air Conditioning not so good. »

Good size rooms. Air Conditioning not so good. Great breakfast. Great location. Parking a car is a pain in the butt. Have to enter codes twice to open gates. Nice and clean. Right next to train station.

John B. Solo - 23/05/2019 AccorHotels certified review
« Good location and comfortable romm »

Good location and easy to reach by train and car Room was quiet and comfortable especially the bed

John Families - 22/05/2019 AccorHotels certified review
« ok »

ok convenient location room ok breakfast quite good

B.-dumont Couples - 07/05/2019 AccorHotels certified review
« Our experience met our expectations »

Clean room Excellent welcome from the personnel

Robert Couples - 22/04/2019 AccorHotels certified review
« Good location »

Great location for a visit to Tours Town centre

Steve Couples - 04/04/2019 AccorHotels certified review
« Good central location and good breakfast »

Welcoming staff at reception. Very clean and comfortable a short walk from the old centre of Tours. Breakast was a really good selection and good quality. The only negative was that air conditioning was not very effective.

Rob S. Couples - 22/03/2019 AccorHotels certified review
« Excellent hotel and customer service »

Upon arriving at the hotel we were greeted by a gentleman on reception who was excellent. We have stayed at many hotels over the years but we have never received such welcoming, proficient, friendly and helpful service nothing was too much trouble. The room was spotlessly clean and even though the room was overlooking the station we could not hear a sound. Full mark's to this hotel it was everything a hotel and service should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comment regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback! We hope your next visit will be as pleasant as the previous one. Sincerely, Reception Mercure Tours Centre Gare et Congrès

Denis G. Couples - 18/03/2019 AccorHotels certified review
« Very Disappointing »

It was not a true standard Mercure Hotel, as the security doors in the corridors showed, it was an extension of the Ibis BUDGET hotel next door. Lacked room facilities. Although it was clean and large. I experienced, one of the worse breakfasts I have encountered in the many hotels I have stayed in. Staff very friendly but many lacked experience when things went wrong. I would never stay or recommend to anyone to stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. We are really surprise concerning your comment about breakfast because we often have good feedback about it. Sincerely, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Bill B. Business - 22/02/2019 AccorHotels certified review
« Good operation - They anticipated and met my basic needs. »

The base experience was satisfactory, but what put them in a higher category were 2 simple things: 1) They provided me with a free water bottle each day. 2) They let me borrow a voltage adapter for the 2 days of my stay. Thanks for your service! Bill

Our hotel has responded to the review
Our hotel has responded to the review

Dear William B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, La direction Mercure Tours Centre Gare et Congrès

Laurent B. Business - 07/02/2019 AccorHotels certified review
« RAS »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Tours Centre Gare et Congrès. Cordialement, Mr Deschamps Alexandre Directeur Mercure Tours Centre Gare et Congrès

Kenneth B. Couples - 12/12/2018 AccorHotels certified review
« Little bit desapointed not to be able to pay with my rewards points »

I was expecting to be treat As a platinum member of Accor club. I was not even able to pay with my Accor rewards.

John Couples - 11/10/2018 AccorHotels certified review
« Friendly staff, poor room »

Friendly staff however the room was hot and no aircon, even with the curtains closed due afternoon sun the room was stifling, had the windows open then subjected to the trains passing outside. The staff did offer to move us however had already settled in so did not take them up. Wifi good when available however frequently dropped out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to leave a comment after your stay at the Mercure Tours Centre Gare et Congrès. Actually, we had to turn off the air conditioning following the recent drops in temperature (5 degrees in the morning). We currently have 25 degrees a day and 8 degrees a night like every year at this time. We can not start heating and air conditioning at the same time. Regards, The reception team

Simon M. Couples - 02/10/2018 AccorHotels certified review
« Not a 4 star hotel »

Apart form the inferior location, the rooms felt grubby and not the usual standard of Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Y E. Couples - 29/09/2018 AccorHotels certified review
« Comfortable room »

Room large, clean and comfortable. Beds overly soft, think there was a quilt underneath us so no support when sleeping. Wifi dreadful, the worst we've had in a Mercure. We managed to sign on in the evening, the connection was very slow and then dropped out and wouldn't connect at all the next morning. breakfast mediocre, not a lot of choice. Air con not controllable enough, just 2 switches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ylande E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Mark S. Friends - 13/09/2018 AccorHotels certified review
« Mr »

Excellent. Nice facilities. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mark S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe de Réception Mercure Tours Centre Gare et Congrès

Daniel J. Friends - 11/09/2018 AccorHotels certified review
« Overpriced & in need of refurb »

Good points. Bed was extremely comfortable. Breakfast nearly perfect (No toaster & need a 2nd coffee machine.) Staff on reception at check in and check out both excellent. Bad points. Parking in underground secure parking Code for 2nd entrance isnt correct. Free parking very limited. Bedroom dated, carpet very worn, toilet needs replacing. Bed and bathroom very good. Shower was rubbish though. Very overpriced considering its location isnt the greatest, previous night in Novotel Vallodalid was cheaper and miles better and the inbis in Salamanca was also better IMO.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

Patrick H. Couples - 09/09/2018 AccorHotels certified review
« Well run hotel in ideal location »

Excellent. Friendly service. Good large room. Very good breakfast. Good secure car parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mlle Emilie Hespel Directrice Mercure Tours Centre Gare et Congrès

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